Diamond 5 Stake, account was hacked

[Wiwo]

Was there really any need banning the account when the funds are no longer there?
I personally feel that Stake should have left the account open and accessible to the hacker who created it, we never can tell, a thing or two might happen which might lead him into trying to use that account again, and from there, he can be traced, as long as he is not using a VPN, But unfortunately, it's already too late.

But still on still, I don't know what importance the ip address the hacker used to access Stake, would do, I would have suggested you try to get the IP address used to access that new stake account from, if this can help to track and catch whoever is responsible.

There is a need for the account to be banned so that their can prevent hackers. From withdrawing from the account,  since part of the stolen funds were tipped into that account,  and to a good extent, the stake can help the ops is recovering some of the money because the account in question can be verified and the source of the tipped for traced to ops account should be refunded back.

-At least that will give OP a fair judgement and make the hacker a loser even though he made away with a good some from that stolen account.

[Kakmakr]

Stake just enabled email code for tipping, I guess your thread has made some change already, which is good.
I am sorry for your loss. Make sure to change all passwords and change wallets, they maybe targeted something else too.

Well, I hope my suggestion on this thread helped Stake to implement this email code idea for tipping and that it will help to prevent incidents like this in the future. 

I know this will not help you now, because you already lost $60 000 .... but it is a step in the right direction to help others not to lose money through the tipping service. 

[Daltonik]

Another very pathetic layer of security is you get an email when you add 2fa to your account, making sure you did it but you get nothing and no notifications whatsoever when it is removed lol.

Yes, of course it is, but apparently this is due to the fact that disabling 2fa requires the introduction of a code and it is believed that a legitimate user does it, but the lack of confirmation by email on disabling 2fa, it seems to me, creates a user security vulnerability.

By the way, in the settings of the Stake account there is an option "Exclude from rain" that helps prevent you from receiving messages in the chat and in this situation I think it's better to activate it.

[wiss19]

This a bad event for ops having such high ranking account hacked and funds stolen is quite an unprecedented event for ops and I am sure we can learn a thing or two from his experience,  because even though stake have some blames and should look for ways to update the security by disallowing withdrawal from accounts that have strange security activities.

At least if that features is present it could have taken the hackers an extra 24 hours before being able to withdraw from the account.

yeah the response was from the owner was that stake gets a lot of clients because it offers instant withdrawals. Again, all that is fine, someone point me to one site with storing ppls funds or crypto at this level that has ZERO security for removing 2fa and would allow someone to tip a brand new acct 165k in 1 minute interevals and I'll be on my way.

It should have been dealt with internally with me and I offered to split the loss. Instead they just told me how grateful I must be.

Being the leading gambling and sportsbook platform, they should have dealt with the situation internally and should have managed to save one of their most loyal and high betters from losing such a big amount, but what could be said.

$165k is a very big amount, and I feel you should take further action if you can to fight against it. One thing that doesn't fall in your support is the fact that you are a victim of a phishing scam and they can easily raise this issue against your words.

[mak013]

One more reminder that the most part of the hacks is due to our inattention.

I completely agree with what you said.
However, we as users who have quite a lot of money must be more vigilant and always be careful when we step against something.
This kind of mistake is not entirely the fault of the gambling platform but rather a mistake for themselves not prioritizing vigilance and only prioritizing or prioritizing the point of view of profit alone.
There have been lots of cases like this and hopefully in the future there will be more and more gamblers who are always careful so that there are no more cases like this.

I think that it is not the Stake problem. They have ToS, rules. And i`m sure that they developed it not in one day - i think that they got feedback from the gamblers, analyzes it and made an optimal standing order for gamblers and security. The problem is with search system - it is awful that the fishing site is in the top of search result.

[Eureka_07]

Share with us a bit of conversation between you and Stake. Did you have any contacted them? If yes, what did they say? If not, go contact them.

you're dms are not open

Hey, be careful of dealing with users you do not know here, specially with newbies. I'm not saying to stay away, maybe they can really help, so just be careful. You would not want to be scammed after your funds are stolen.

[Daltonik]

so far nothing. i've asked for a minor show of understanding in order to keep playing but its on deaf ears so far. Very bizarre for sure.

I think there is nothing strange in this, because you have lost a significant amount of funds and the security service is probably investigating under the carpet, so you need to wait for some kind of decision, it's just amazing that you still have the desire to continue playing after everything.

[len01]

bump. happy to pay a few grand to someone who can help.

I'm sorry about what happened to you at this time.
but it seems that nothing can help you when your funds have left your Stake account. because your funds may already be in the hacker's wallet which is fully controlled by the hacker and it is difficult to get those funds back.

this is one of those very expensive lessons when no matter what happens never click on a link posted by someone else through any medium unless it's from the source. always do research on the website you want to access.

I really didn't expect that you have a large amount of funds in your Stake account but you carelessly did not re-examine the site link sent to you and you took it for granted.
I think you should classify your funds. because there is very little chance of taking over your funds again.

[Wiwo]

so far nothing. I've asked for a minor show of understanding to keep playing but it's on deaf ears so far. Very bizarre for sure.

I think there is nothing strange in this because you have lost a significant amount of funds and the security service is probably investigating under the carpet, so you need to wait for some kind of decision, it's just amazing that you still have the desire to continue playing after everything.

That is right we are aware of the workload of many support and the queue is worked on based on first come first serve and cases that already have an existing results are felt separately,  and based on that ops can do well by sending a reminder to the support so that the case can be escalated.

-Ops account has been involved in so much funds movement and locking that will make the process of the investigation, so it will take time before a response may be gotten from a stake official and I am sure stake support will reach out to you when there is an update.

[mak013]

One more reminder that the most part of the hacks is due to our inattention.

I completely agree with what you said.
However, we as users who have quite a lot of money must be more vigilant and always be careful when we step against something.
This kind of mistake is not entirely the fault of the gambling platform but rather a mistake for themselves not prioritizing vigilance and only prioritizing or prioritizing the point of view of profit alone.
There have been lots of cases like this and hopefully in the future there will be more and more gamblers who are always careful so that there are no more cases like this.

I think that it is not the Stake problem. They have ToS, rules. And i`m sure that they developed it not in one day - i think that they got feedback from the gamblers, analyzes it and made an optimal standing order for gamblers and security. The problem is with search system - it is awful that the fishing site is in the top of search result.

If you don’t think designing a site that protects its users funds and interests is important then you’re right it’s not their problem. Reality is they don’t need to operate in the same way companies from legitimate jurisdictions they would have to make sure they care about these things. Unfortunately that’s not the case. Being an affiliate doesn’t mean you need to be blind to obvious lack of security.

First of all i want to know why you decided that i`m affiliate with the Stake? If we will speak about the security i have one more question: how the Stake had to protect you from fishing site?
There is no the only decision for security. We often see here cries that the casino(various casinos) is awful because they asks KYC, lots of cries about long withdrawal. I think that all casinos are looking for a compromise between security and gamblers wishes. You situation is really bad, but what the Stake has to do? If you will answer try to think about other users, not only your situation.

[AicecreaME]

This is really pathetic, and like you said, both you and stake are in the wrongs, someone of your caliber shouldn't be clicking links you are not sure of, not to talk of giving in your details carefreely, I just clicked the same link you clicked, and I noticed that there is a clear difference of the site from the original stake website.
First is that, the link are not the same - always check that
Secondly, it asked me to login, on the same computer I am currently logged in to the original stake website - this is an obvious red flag you should have page attention to, But you ignored and gave scammers the ability to access your original stake account, and i also know that once you login on stake, it stays logged in, and the only time they ask you for 2FA is when you want to withdraw -- i personally think you were just too careless.

Stake on the other hand should have an algorithm in place that would not allow a user to withdraw their funds if they turn off their 2FA until 24 hours elapses, this is how some other platforms i know does it, so this is clearly a big mistake on the part of stake.
And again, I thought users on stake are not allowed to withdraw more than $10,000 without passing KYC verification, how was the new account able to withdraw that huge amount of money without passing KYC verification???

It's really unfortunate for someone to fall victim to phishing scams most especially if they are already spending years of gambling in the same website. However, unexpected things do happen during someone's vulnerable moment like what happened to OP. It could have been prevented by being cautious through double checking, but as he mentioned, it was early in the morning when it happened, and he didn't noticed the unusual parts such as logging once more in the same site. Perhaps because he's still not that fully much aware of his surroundings due to sudden waking up or because he's just about to sleep after a long tiring day.

I guess OP should take this as a lesson learned on his end. I know the amount stolen is a huge amount, but it's almost impossible to recover since most of the responsibility lies on his hands in the first place. Maybe just take this as a tuition for learning through an awful experience so you won't have to undergo repeating the same mistake in the future. To lift some of your burden on your chest, you can search phishing scam experiences here in forum as well to check on their stories to learn a thing or two from them. That way, you won't also feel alone. I did that way back when I experienced a massive loss and it somehow helped me to feel that I can get past through it because there are also other people that has gone the same rough patch.

[Peanutswar]

Did you make a heads up your concern with their support or even their representative here in the community, they are active too in their telegram, that's the reason why even the KYC is good if you lose your account and wanting to recover of course one of the essential thing you can do is to give the verified address, email and even the phone number not as main, but as you send already you made a mistake by having a phishing links so for sure they are not the one responsible with that and also the account made a transaction.

[Newlifebtc]

What I want to tell you is that have you been able to contact them before making an accusation for them and each is to complain this particular place is not a place that you will learn an allegation to them you should remove these two extension board where your prediction or your request will be put into consideration but try to contact their team and check what actually will be there at 1 and you screenshot it and the clothes or touch with your accusation

[Daltonik]

<...>
If we will speak about the security i have one more question: how the Stake had to protect you from fishing site?

Well, it seems to me that Stake should not have allowed users to place links in the game chat, it's not so difficult to implement, but links are still allowed there, it does not give any benefit, but it may not be safe for users who decide to follow them.

[klidex]

-Ops account has been involved in so much funds movement and locking that will make the process of the investigation, so it will take time before a response may be gotten from a stake official and I am sure stake support will reach out to you when there is an update.

I'm also sure that the support team from Stake will definitely look into it and will solve the problem soon because Stake is a big and trusted gambling platform so there's no way they can let it be so arrogant when a user is involved in a problem.
And all the OP needs to do is just be a little patient waiting for them to finish their investigation and give him clarity and good service regarding his case.
Stake has a lot of users so I think it's not only him who needs a solution but there must be other users who need it too so it's only natural that their support team hasn't given a response regarding this case.

[BlackyJacky]

When a money laundering feature is more important than the security of players!

[mak013]

First of all i want to know why you decided that i`m affiliate with the Stake? If we will speak about the security i have one more question: how the Stake had to protect you from fishing site?
There is no the only decision for security. We often see here cries that the casino(various casinos) is awful because they asks KYC, lots of cries about long withdrawal. I think that all casinos are looking for a compromise between security and gamblers wishes. You situation is really bad, but what the Stake has to do? If you will answer try to think about other users, not only your situation.

I am fully kyc'd and always have been. I wasn't refering to you I was refering to the affiliates above. They had several other people have the exact same situation with far less money in january, they didn't implement any security because the players were not important enough(1000 and 17000 stolen confirmed so far). They changed it after it happened to me. All they needed to do was have 1 layer of security on tips and they chose not to, they knew their players were being phished and money stolen through the tipping procedure. Didn't care enough to make any changes and it finally happened to a big player.

So, i don`t want to protect the Stake, but i can say how it works most of the times. The problem can be solved fast when the damage becomes serious. With all steals it it possible that they decided problem or just ignored it. If they made changes, it means that they accepted that they had security problem, so it is possible that they would pay you something. But even now i think that they wiiln`t - fishing link allows them to say that it is only yours problem.

<...>
If we will speak about the security i have one more question: how the Stake had to protect you from fishing site?

Well, it seems to me that Stake should not have allowed users to place links in the game chat, it's not so difficult to implement, but links are still allowed there, it does not give any benefit, but it may not be safe for users who decide to follow them.

If i understand right, the link wasn`t in game - just in google search. Stake can`t do anything it this situation.

[South Park]

As in the previous post add a warning sign along with the phising site link. Someone might click the link and they might also end up losing. Big loss and reaching Diamond 5 level is not an easy thing and all his efforts busted within seconds. The tricks these scammers play is really out of our thoughts, because the link looks same as what is being provided to claim bonus. With this incident everyone will be careful while clicking any of the links received.

There is a saying that, when birds learn to fly without petching, the hunter will learn how to shoot without missing.
I personally would say that our security is in our hands, literally, like I said in my comment before, OP messed up big time, a person of his caliber should have known better than clicking random links and even without verifying what the link looks like, I think greed is what played OP into falling for this scam, sometimes, we allow ourselves to be carried away by cheap bonuses, that we forget to verify information first, and in this process, we sometimes, end up losing the bird we had at hand, while chasing one that is in the bush.

What happens is that as we know some bonuses are limited in number so gamblers which are looking to obtain bonuses have to be very quick to get them, and this gives scammers a great advantage, because if people were to stop and think for a second about what they are doing they will realize the scam really quickly, but since they are in a hurry to get a bonus they fail to double check the information in front of them and that is when they get scammed.

[Odusko]

This is too bad an experience for a gambler, having your money wiped out by hackers is painful especially when there is nothing you can do about it, you are lucky to have hard some of the balance on the new account t even though the account is under restriction from the stake security team.
But you will have to be extremely lucky to be able to get your balance back from the stake team but then you have to try getting in touch with them to know the next step to take concerning this matter and I don't have any blame against stake.com but to yourself why should you click a link you are not sure of because most time most of the link lead to unknown such.

[qwertyup23]

-Ops account has been involved in so much funds movement and locking that will make the process of the investigation, so it will take time before a response may be gotten from a stake official and I am sure stake support will reach out to you when there is an update.

I'm also sure that the support team from Stake will definitely look into it and will solve the problem soon because Stake is a big and trusted gambling platform so there's no way they can let it be so arrogant when a user is involved in a problem.
And all the OP needs to do is just be a little patient waiting for them to finish their investigation and give him clarity and good service regarding his case.
Stake has a lot of users so I think it's not only him who needs a solution but there must be other users who need it too so it's only natural that their support team hasn't given a response regarding this case.

This is what I find ironic- Stake if not, is one of the most popular gambling platforms out there but there are a lot of concerns and problems being posted on this board. Given with what they can achieve (e.g. hiring Drake as their brand ambassador), they should have at least put security as their main priority and focus in this aspect.

In addition to this, OP has been one of their bigger spenders in the platform. I truly wish that Stake should address these concerns carefully and with haste. While I do understand that there may be some issues, they should prioritize their customers feedback and concerns more if they want to retain their loyalty of players.