1. The Canaan Official Online Shop and the Telegram Group are authorized, which can be found on the official website. So we are not so-called scammers at all.
2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy. Refunds have always been refunded in the same way. If there is a problem in this regard, it is not our responsibility, and we will not rashly remit money to unfamiliar or unsafe accounts.
3. Within 12 hours of this incident, we have been doing our best to communicate with all company departments to help customers get refunds. But you kept verbally abusing and attacking us, which was disappointing. Nevertheless, we still are working hard to help customers complete refunds.
Stfu scammer i don't care what you claim. I don't have access to my hardwale wallet because it is broken and you know it. Don't put excuses to hold money that's not yours. You think you will steal my money just because my ledger is broken and i need to receive my refund in wallet i have access to ?
If you want me to make you famous scammers, go ahead and ruin your business for 6000$
Of course i will abuse and attacking someone who hold my money against my will? I have provided each single verification needed and just because you don't have anything to say, you stick to that you want to refund my btc to the original wallet which you know i don't have access to, because my ledger is broken.
Nice excuse, but people are not stupid. You are no one to hold my money. You know i have issue with my hardware wallet but you read and put only things you can twist and go for your own benefit. Your customer service is awful and i won't be surprised if you scam my 6000$
