shame on the stake

[milkjkeee]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

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[Upgrade00]

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.

[Fivestar4everMVP]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

[milkjkeee]

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

[milkjkeee]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

in table tennis, after a score of 9-9, this casino blocks bets, and opens with a tie (10-10/11-11/12-12)
that is, after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.

[Pmalek]

It's normal that there are delays in cashing out or accepting new live bets. Most bookies I have tested in the past, have delays from 6-8 seconds in Europe. Asian bookies are apparently 2-4 seconds but I have never played on such sites. This can sometimes increase even up to 10 seconds. 7 seconds is within the normal timeframe. There is a delay between the events at the venue and the picture you see on TV or live stream. That's why bookies have these in-built delays to prevent people from sitting at the venue and making bets as soon as an event happened. It's normal.   

[Fivestar4everMVP]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

in table tennis, after a score of 9-9, this casino blocks bets, and opens with a tie (10-10/11-11/12-12)
that is, after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.

Well, you must understand that anything built by humans Is not perfect, like you said that this is something you've been doing before with out any problem, I still believe there was no lag, in my personal understand of how stake's cashout bet operates, the 7 seconds is a Mandatory time the gambler must wait for the casino game provider to process the cashout, and this comes with some level of risk as you would have to make sure that in those 7 seconds, nothing changes in scores, else the cashout will be declined.

The reason you experienced this today might be because you weren't lucky enough today, probably the game score changed before the 7 seconds timer elapsed, this is also a possible reason, and not necessarily because the casino lag.

Do not think I am siding stake please, I am just trying to look at all the angles to how your issue could be possible and not necessarily stakes fault, I stand to be corrected in any part I made a mistake or misunderstood anything.

[seoincorporation]

I have seen this kind of issue in the past, and I think is the problem with live betting, there is always a risk for the house when users want to make a move in the last seconds... And they block/lag to avoid people abusing this kind of betting.

In the past year, I see a video about some guys who were betting in tennis, but they were live in the match, so, they placed bets just in the instant they see the score, and that give them like 1 or 2 seconds advantage against the casinos.

[ryzaadit]

7 second?

I think we all-know, every action we do especially about websites and others. There has some a small delay in responding, and the delay also have some different reason from your side and from the service site has been set up. Actually, @Pmalek give a good valuable answer why there has some delay on the bet, while I doing the a search about these topics actually being true.

I never shock, most of user who are complaining in the "CASINO" business i always from Sportbooker user.

[CryptSafe]

Sorry about your experience but you know this might likely be  glitch or bug for the slow response though. I think you should make a complaint on their announcement thread here so their representative would take it up from there. As a human you are, i believe you know all machines built by man sometimes malfunction likewise the experience you had and it is a pity it affected your game but you just cannot put the blame on them as it was likely not intentional. It would be better hearing from them to know what the compensation plan would look like if in the sense there is such of that nature. Stake casino is some worth reputable here so i think their response would be fine to handle.

[Darker45]

I'm afraid it's not a bug. I suppose the delay is intentional. I mean, it is there by design. I have used sports betting sites besides Stake and there is also that delay.

You will also notice that the feature that allows bettors to redeem their bets is not always available. It's normally available when the team or player you are betting on is much ahead in score, but if the score is a tie or your team is far behind, that feature might not be made available. Your team is probably losing; why would the platform allow you to get back a portion of your bet when they could get everything?

So if you really want to make a cash out, do it ahead, when your player has the upper hand and the game is far from over. But that would sound crazy knowing that you could win bigger. However, bookies would also not allow you to cash out when the probability of you losing is high. In other words, both of you are after the money. Don't think betting platforms would allow you to have the advantage.

[KennyR]

This is common. Don't think I'm saying just because I carry the signature. This lagging isn't not just from the Stake. The network used by Op too causes this delay. I haven't encountered this kind of problem while spending on sports bets. Similar scenario have happened with crash games and I've tried other platforms and it is common.

I click cashout at some point, but it happens later and the bet used to be a loss. Similar is the situation with Op. As most said we've agreed to certain terms and conditions and got into gambling. Possibly the support team will try to make Op understand what had happened.

[ralle14]

That's the downside with live betting, on another sportsbook you can slightly make it faster but there's still a small waiting time, and sometimes their live score bugs out once in a while causing a longer waiting time.

I also experience the same whenever the match is in play but there's no point in going through support since it's out of their control. Eventually, it made me adapt to the situation and now I usually place my live bet during timeouts or do it a few seconds early to avoid bet rejections.

[klidex]

Looks like it's not because of a bug problem in tennis sports betting on Stake.
Maybe it's true what @KennyR said that the network on the cellphone / PC that you are using is a little weak, causing delays when you make a Cashout because the Stake gambling platform always requires refreshing on every page so that you always get updates and updates on each of its features.
I also often encounter this kind of thing on other gambling platforms that are quite well-known and big too.
So I don't think it's the fault of the gambling platform if you are late in cashout and the support team can't help you.

[wxa7115]

Sorry about your experience but you know this might likely be  glitch or bug for the slow response though. I think you should make a complaint on their announcement thread here so their representative would take it up from there. As a human you are, i believe you know all machines built by man sometimes malfunction likewise the experience you had and it is a pity it affected your game but you just cannot put the blame on them as it was likely not intentional. It would be better hearing from them to know what the compensation plan would look like if in the sense there is such of that nature. Stake casino is some worth reputable here so i think their response would be fine to handle.

Taking into account the response the OP received it seems this is common enough for the Stake to have a policy regarding those kind of delays, but at the same time we cannot be that hard with Stake as a 7 seconds delay is within an acceptable range if you ask me.

So the only solution for those which may feel those policies could be unfair is to stop making live bets, since this will keep happening to you since our technology is far from perfect.

[Adbitco]

It's very hard for a cashout to be stable before cashing out, it comes and go. I mean whenever the Cashout option is being enabled you have to be fast and possibly to cash otherwise the option might off. I have similar experience with Bet9ja when I was about cashing out the option got disabled, it was as a result of me not being smarter enough to click it, anyway is never the website fault rather you.

[Coin_trader]

It's very hard for a cashout to be stable before cashing out, it comes and go. I mean whenever the Cashout option is being enabled you have to be fast and possibly to cash otherwise the option might off. I have similar experience with Bet9ja when I was about cashing out the option got disabled, it was as a result of me not being smarter enough to click it, anyway is never the website fault rather you.

Yep, Cashing out during live games is very laggy especially if the sports that he made bets is fast phased game. Tennis match score can update with just a 7 seconds window time and I think betting on live with a purpose of cash-out mid game is not advisable. I play on Duelbits most of the time and cash out feature sometimes disable on some games even though the score is on favor to my bet.

It’s very hard to justify on Stake an issue like this since his cashout time will not be recorded the moment he click the button since the odds and cashout amount varies every seconds that cause the lags.

Just let it go. You don’t have any proof for this case of yours even if you are telling the truth.

[Odusko]

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of its lags and also its unsatisfactory support team.

I agree with you on the fact that the network lag history may not be on the site so support will have a case to prove because  the delay may not have originated from the casino network but plays its connection, but as you also mentioned above ops can choose to either avoid the site totally if truly and verified that the lags from the site.
I experience similar thing some time ago when i failed to click on cash out earlier and when it was at critical stage that i clicked it due to lag and other network problem I couldn't get any cash out it has already been taken off before my cash out request got into the system.

[swogerino]

It's very hard for a cashout to be stable before cashing out, it comes and go. I mean whenever the Cashout option is being enabled you have to be fast and possibly to cash otherwise the option might off. I have similar experience with Bet9ja when I was about cashing out the option got disabled, it was as a result of me not being smarter enough to click it, anyway is never the website fault rather you.

I always bet on Stake but never in table tennis,only in soccer betting or F1 and no other sports and I have cashed out several times during the live cashout option and sometimes the cashout didn't pass as it changed because of some odds,there is nothing wrong on the provider site in this scenario,sometimes when my live cashout was blocked is because the game was 1-0 and was just equalized 1-1 and as such the option was grayed out during the time I pressed cashout,I think a similar situation must have happened to OP in here.

[Daltonik]

Well, this is not the first case that arises in connection with a delayed response to the closing of a bet during a live match in table tennis, where the picture we are watching at the moment may no longer be relevant and may not reflect the actual score in the match. The OP can try to do a ping test before the match being relayed at the moment and compare the egt with the ping before the stake and it seems that the difference will be visible, but for this you need to know the ip of the broadcast and that's the problem