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Author Topic: RoyalStarsCasino.com | Crypto Fastest Growing Casino | Best No Wagering of 375%  (Read 929 times)
decodx
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March 18, 2023, 09:03:34 PM
 #61

Not impressed with the UI/UX but it's not bad.
How long have you been operating? Is this a newly launched casino?
I wonder why you use a tagline that's already been taken and been using by popular casino... Would it be better if you come up with an original concept instead?

Hey @Eureka, we launched three months ago in Dec 2022. Could you let me know to which tagline you are referring to?

It's possible that what he's referring to is the phrase "Crypto Fastest Growing Casino" that you've used in the title. This tagline bears a strong resemblance to Roobet's "Crypto's Fastest Growing Casino". But I personally don't see a big problem with that.
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March 18, 2023, 09:04:13 PM
 #62

Welcome to the forum! I have checked your site; it's pretty relaxed and exciting. However, I don't have any experience with this site. So it would be great if someone could share their personal experiences with us through this forum, as it would benefit many of us. Good luck with your site.
Since you have a positive impression and you are already there, why won't you just try it out? I check the sign up page and it wasn't that hard. It seems there is no KYC on it but IDK, maybe they will ask it only once we are at the withdrawal page.

We need to read the TOS or ask them directly in regards to this matter if we are unsure. To be honest, what got my attention about this site is their no wagering bonus. 375% also looks kinda big. Pretty sure that I will check them later once I got home and let everyone know if what I think about it and their other feature. I hope this wasn't like the others out there which made me disappointed afterwards.

If you will read their KYC policy here - https://www.royalstarscasino.com/en/info/kyc-policy.
They do require to submit KYC docs with 3 elements of verification - ID, proof of address and proof of payment.
It states that the player should submit within 48 hours after requesting payout.
So yes, they will require KYC before you can make any withdrawal. Need to read the docs they need for each verification.
Do take note also that when you submit these docs, use the email ad that you used for your registration, otherwise, they won't accept and your funds are screwed.
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March 18, 2023, 09:28:04 PM
 #63

What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.

They explained the process of KYC verification in the following sentence.

The player has to provide documents in 48h after requesting the payout, and the merchant will review them in 48 hours.
Thanks man, I've missed that part and only rely on what they've said at the start and it's still possible that they can ask that anytime though.

On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.
It is a centralized gambling site which is usual today with almost all crypto gambling sites. It only means they can force their customers to do KYC at anytime for no reason.
Yes, anytime they can ask that but as mentioned. If someone tries to withdraw and he's subject to kyc, he has to provide that before the expiration of 2 days which is like a normal period of time for most casinos given that they asks for their customer's verification.

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March 18, 2023, 10:13:51 PM
 #64

People should read and check on their TOS if their country is restricted they have a long list of countries that are restricted, my country is on the list but when checking their registration page they are not restricting me to register they detect my country, be aware of this, other casinos will block your access if your location is part of their restricted countries but RoyalStarsCasino.com will not.
There's a penalty if you break this rule.

Quote
“Any player that is physically present in any of these countries, at the moment when an acceptance of the contract is concluded, is strictly prohibited from using the online gaming services. If a player is found in breach of this and provides misleading details on their location, all deposits and withdrawals will be null and void”.

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Slow death
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March 19, 2023, 02:41:14 AM
 #65

I suppose you're very busy and that's why you didn't answer what I asked, but that's okay because I'm going to repeat my questions:

- Do you have a license from Netherlands? in case your answer is that you have a license from the netherlands, can you show us proof? in case you don't have a license from holland then you have to tell us why your website has holland and curacao?

- why do you have high withdrawal amount but very low deposit amount? can you explain this?

- Can you show us in your license in Curacao where the regulators in Curacao oblige you to allow people to deposit in your casino, play but when withdrawing you ask them to do KYC? I ask you to post your license document that requires you to do this with customers

Hi @Slow death, your first and last question can be answered when you check the footer of our website. There is stated that we operate with a Curacao License and you can find the link to the license when you click the badge as usual (https://validator.antillephone.com/validate?domain=www.royalstarscasino.com&seal_id=76f913530c18c72b1acd3e95c774b6a098688f0d70f8119cf221f813d90316eb79460e81cefbcf606598cfba2a933675&stamp=12d62297fd3afa573b2e61f234708eb2)

I'm sad to hear that you are not satisfied with the WD/DEP limits.
Actually, there are options (e.g. USDT) where you can start playing with a 1€ Deposit and you can cash it out when you have 60€ on your balance. On the other side, you can pay out up to 20k per month. In comparison to other casinos and based on the reviews we got, these limits are perceived as very positive.
However, I guess you are especially not satisfied with the BTC limit of 100€ for a WD. Let me check with our payment department if we can decrease it to 60€ as well.

in the license link you provided it does not mention anything about obligation to only charge KYC at the time of withdrawal, so I can only think that your site is the one that created such a rule, but this rule is not fair, it is a very dangerous rule, if you want everyone to comply with KYC so do KYC as soon as they create an account before even making deposits, now allow everyone to make deposits, then play and when withdrawing ask for KYC, this really sounds like scammers ideas, sorry but I don't have another name to give.

if your casino in the TOS said that they will only ask for KYC in case the account has suspicious movements, then it would make sense that people would create an account, deposit and play, because they will withdraw their money without KYC, and they would only be asked for KYC on any given day Suspicious activity detected on the account. and as if this were not already a big red flag, there is still the deposit and withdrawal issue, where the withdrawal amount is very high, I hope that people before using your casino read your TOS well and do not regret it later.

People should read and check on their TOS if their country is restricted they have a long list of countries that are restricted, my country is on the list but when checking their registration page they are not restricting me to register they detect my country, be aware of this, other casinos will block your access if your location is part of their restricted countries but RoyalStarsCasino.com will not.
There's a penalty if you break this rule.

Quote
“Any player that is physically present in any of these countries, at the moment when an acceptance of the contract is concluded, is strictly prohibited from using the online gaming services. If a player is found in breach of this and provides misleading details on their location, all deposits and withdrawals will be null and void”.

if people pay close attention to this casino and their TOS they will see that there are a lot of things in it that are red flags, but unfortunately all people know to do is look and that's it.


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March 19, 2023, 07:06:13 AM
Merited by Slow death (1)
 #66

If you will read their KYC policy here - https://www.royalstarscasino.com/en/info/kyc-policy.
They do require to submit KYC docs with 3 elements of verification - ID, proof of address and proof of payment.
With Proof of payment, it is no longer a pure KYC procedure. It turns to become a mixture of KYC and AML procedure. Honestly I am hesitating to submit documents for KYC because of many reasons that make me fearful myself.

The platform can be a scam one and they can close their service anytime and at the end, my KYC will be sent to a scam team that can use it for many illegal purposes like selling it on dark markets.

The platform can have data leak or a third-party company was hired to verify KYC can have its data leak. At the end, users will bear personal identity loss.

If I decide to do KYC, it means I trust the platform but it's about KYC. If it continues to ask for proof of payment, I would skip it and never submit KYC at beginning. I think the requirement should be for big deposit and big withdrawal request only.

What is a big amount to trigger the AML requirement with Proof of Payment should be written in Terms of Services and KYC policy.
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March 19, 2023, 09:24:45 AM
Last edit: March 19, 2023, 11:44:20 AM by RoyalStarsCasino
 #67

Hey @ Slow death
in the license link you provided it does not mention anything about obligation to only charge KYC at the time of withdrawal, so I can only think that your site is the one that created such a rule, but this rule is not fair, it is a very dangerous rule, if you want everyone to comply with KYC so do KYC as soon as they create an account before even making deposits, now allow everyone to make deposits, then play and when withdrawing ask for KYC, this really sounds like scammers ideas, sorry but I don't have another name to give.
There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want. This has been answered here already:
However, we try to cover both needs. So when a player prefers to do the KYC earlier, he/she can do it right after the registration.
For the other players, it is fine when they just do the KYC when they know it's needed.


Regarding your second concern:
if your casino in the TOS said that they will only ask for KYC in case the account has suspicious movements, then it would make sense that people would create an account, deposit and play, because they will withdraw their money without KYC, and they would only be asked for KYC on any given day Suspicious activity detected on the account. and as if this were not already a big red flag, there is still the deposit and withdrawal issue, where the withdrawal amount is very high, I hope that people before using your casino read your TOS well and do not regret it later.
When you click on our KYC policy (https://www.royalstarscasino.com/en/info/kyc-policy) and read the first two sentences, it clearly explains the applied procedure (identity verification is up to the operator / we have the common verification in place).

"Curacao license does not specify an exact process for account verification, leaving it up to the operators to create one to ensure that the customer’s player’s identities can be verified. The process we have in place to verify a player’s account involves three elements of verification; ID verification, proof of address & proof of payment."

It would be great if you can share with me the part in our terms where you found the information that KYC is only required in case of suspicious movements. Thanks!

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♦      UPTO 150% BONUS FOR CRYPTO FIRST DEPOSIT      ♦     UPTO 375% WAGERING WELCOME     ♦
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March 19, 2023, 10:11:28 AM
 #68



if people pay close attention to this casino and their TOS they will see that there are a lot of things in it that are red flags, but unfortunately all people know to do is look and that's it.



They are of the few casinos that have long terms of service and all of them are favoring their platform
one that really hurts is this one

Quote
Suspension and termination

We will determine, at our discretion, whether there has been a breach of these terms of use of the website. When a breach has occurred, we may take such action as we deem appropriate, including all or any of the following:
...
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

- Further legal action against you.

- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Other casinos will just disable your account or forfeit your winning but based on this they will charge you and even go to the extent of relaying information to law enforcement, this is something that gamblers should be aware of, getting charged and I'm not comfortable playing on a site that will be poised serious threat to you given that so many casinos will accuse their players wrongly.

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March 19, 2023, 05:45:52 PM
 #69

There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want.

You seem to not want to understand what I'm talking about, on your site it is not possible for a person to create an account, make a deposit, play and withdraw without making KYC. it's in your TOS:

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

another thing without much sense is that your KYC has PAYMENT METHODS there, your casino is a crypto casino and when you ask everyone to do KYC with these obligations I just wish you luck in getting many customers

about the high withdrawal amounts, it seems to me that you didn't research the competition before and neither did the customers, many people play with 10$ and you put a high withdrawal amount, good luck with that



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March 19, 2023, 09:33:33 PM
Last edit: March 19, 2023, 09:54:05 PM by CryptSafe
 #70

OP I am yet to get this clear with your casino terms and conditions under withdrawal option. I found this very funny though and would need some clarity or clarification based on your withdrawal procedures. Does it mean one must wait for that lengthy time before getting their funds for which they requested for withdrawal for as captured in your website
Quote
"We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake".

What aspect of the security check are you conducting on withdrawals because from what I know, one can withdraw after winnings as result of game or games played and why will or they withdraw back there deposit as the case maybe but atleast you have a kyc policy for withdrawals which should expedite the process why again would your casino want to delay all in the name of security check after accepting funds.

.
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March 20, 2023, 07:28:19 AM
 #71

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

Made me wonder what happens to the customer account if the player doesn't read these rules and he thinks about delaying fulfilling KYC because he is one of those people who don't like KYC, because the time limit given will definitely have an impact on the user's account. If not, then why give a time limit for users. I agree with you that it is better for the casino to notify you directly that there will be KYC obligations that must be met if you want to make a withdrawal.

another thing without much sense is that your KYC has PAYMENT METHODS there, your casino is a crypto casino and when you ask everyone to do KYC with these obligations I just wish you luck in getting many customers

So far, if I have to do KYC, the documents requested are only limited to national ID and if there is financial data such as bank data that must be included, I would prefer not to play.

about the high withdrawal amounts, it seems to me that you didn't research the competition before and neither did the customers, many people play with 10$ and you put a high withdrawal amount, good luck with that
Actually apart from the minimum withdrawal which is quite high but what will also make players reluctant to play here, especially high rollers, is that the maximum limit for withdrawal is only around 1000 UER per transaction, although it can be done several times a day for those who withdraw with crypto the money will decrease because have to pay fee several times too.
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March 20, 2023, 07:56:16 AM
 #72

There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want.

You seem to not want to understand what I'm talking about, on your site it is not possible for a person to create an account, make a deposit, play and withdraw without making KYC. it's in your TOS:

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

Agree with this suggestion, if KYC is mandatory then it should be asked even before players make their first deposit. Although there is a term that KYC will be asked during withdrawal but players are rarely read the terms completely. Adding a notification under the deposit menu will be a good alternative, a notification to tell players that they need to verify their document first before able to make deposit, or even better if deposit is set by default to be disabled until the players provide their documents.
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March 21, 2023, 03:56:39 PM
 #73

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

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March 29, 2023, 02:22:45 AM
 #74

Welcome to the forum

I like the casino and especially its name, I also see that they have a wide variety of slots that are quite exciting, I can't deny that I love the ones about Greek gods, it also seems to me that it is a casino that has started with all the irons, they have a good atmosphere, I also see that they have a lot of influx asking about the kyc criteria, which is always a question for all members of the forum, anonymity and privacy are always sought, for some this is the only thing that is most sought after, they have Have you thought about your marketing plan yet? It would be nice if they did something good with it so they get more traffic.


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March 29, 2023, 02:29:37 AM
 #75

Welcome to the forum.
There is something specific which has caught my attention  in this thread your opened to your casino: the fact you are advertising to accept Monero (the most important privacy alt coin so far in the market).

How come a licensed and centralized casino can possibly offer Monero as an option?
I thought regulators would not allow such thing to happen, for obvious reasons.

If this casino has managed to get properly license and yet continue to support Monero in the future, It would be something remarkable.


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tusandii
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March 29, 2023, 04:54:30 AM
 #76

Welcome to the forum

I like the casino and especially its name, I also see that they have a wide variety of slots that are quite exciting, I can't deny that I love the ones about Greek gods, it also seems to me that it is a casino that has started with all the irons, they have a good atmosphere, I also see that they have a lot of influx asking about the kyc criteria, which is always a question for all members of the forum, anonymity and privacy are always sought, for some this is the only thing that is most sought after, they have Have you thought about your marketing plan yet? It would be nice if they did something good with it so they get more traffic.


I've tried playing there and unfortunately I really have to verify the account before making a deposit because a few days I saw they were quite convincing so I finished the verification and started the first deposit with not too much amount.
The first game I tried was a slot with a pragmatic provider but it seemed the same as other casinos, there weren't too many differences, it's just that I like them because as a new casino, they already have pretty good features and there are lots of game choices to choose from.
So far there haven't been any problems but either tomorrow or the day after tomorrow because I've only played there about 5 times and hopefully there won't be any problems.

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March 29, 2023, 07:58:42 AM
 #77

Previously I said welcome to the forum, I just saw this casino it looks like it's new or I missed something, lots of promotions and bonuses on this site provides, I want to try to create an account there maybe I'll add a little review about the site later  Wink
Ok we will be expecting your personal reviews about this site and for sure the casino is a new one and there is a need for intensive marketing so if the team are willing to build the reputation needed in the industry by giving the best player-oriented bonuses with low wagering requirements.

Quite alright this is a new casino that offers good bonuses but with some rules that are not favourable to low wagerers.
unfortunately I can't review when I access the site there is a warning "restricted access!" it looks like the casino is blocking ip from my country, but it doesn't matter it's casino's decision to limit it, so i hope this casino can become famous in forum by holding lots of bonus also forum campaign to attract lots of new users in casino   Wink
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March 29, 2023, 08:50:21 AM
 #78

Welcome to the forum and I tried loading your site and I was pleased with the interface and graphics simplicity.
You guys also have alot of cryptocurrency options and that is also very great and welcoming and hope the deposit and withdrawal will be free without any stress and hassle.
Great to have you on the forum and I also want to let you know that there are several casinos present in the forum and I also want to remind you that the gambling industry is a very competitive one and at such, you have to do your best to stay relevant and also know that transparency is one major key that will help you stand out among your counterparts and since you're here, imwill also advice tat you trying running a very active signature campaign as that will also go Avery long way to help market your company and there are list of trusted managers you could hire to help her your marketing done.
Good luck.
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March 29, 2023, 10:15:27 AM
 #79

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

you are not understanding the seriousness of things, there is a big difference between:

1 - casino that asks for KYC in case they detect suspicious activity on the account

2 - casino that requires KYC

the difference in these two casinos is in the following:

1 - in the casino they ask for KYC in case of any suspicious activity, the customer has no problem making a deposit and playing and withdrawing, as long as he does not do any suspicious activity he has no problem using the casino

2 - in the case that everyone is obliged to do KYC, it makes no sense to let people create an account, play and only when they withdraw their money will the casino retain the money them because they need to go through KYC. for example: you have 1000$, you create account in this casino, you play and lose all 1000$, you will not be asked for KYC, you played and lost everything and the casino made profit of 1000$ and they didn't care about KYC because the money went into the their casino and stayed there because you lost everything. next day you take 1000$ and you go to play in this casino, you win and you keep 1500$ and you decide to withdraw, then they ask you for KYC you spend a long time fighting with KYC.

the point is that when you lose everything they don't care about KYC, when you want to withdraw they care about KYC. since KYC is mandatory on their website, so why do they let people deposit and play without KYC? they should ask for KYC as soon as people create an account and only after they go through KYC and people can deposit

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..PLAY NOW..
macson
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March 29, 2023, 10:34:27 AM
 #80

why is this site so slow in the browser that i use, it takes about 10 seconds to open it.

[1] https://www.royalstarscasino.com/en/info/payment-methods
the cheapest withdrawal for cryptocurrency is at least 60euro, i think this will be a burden for registrants.  for those who prioritize privacy (don't like KYC) this site may not seem so friendly to you.
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