Scam Alert DuelBits Scam $1100

[Helpmecommunity]

I was playin on the site from long time .I have made many deposits and withdraw all was going fine.
But few days ago i made a deposit and played but i thought i have to play on other site.
I made withdraw $1100.
The website refused the withdraw by saying they need AML and KYC Policy fulfilled.
The took away $1100 from my balance .
I informed them in chat that i can't submit you any type of IDs.
you can return my fund to the wallet it came from.
you can give me chance to wager more but they are just copy paste same shit messages.
They threaten me to ban from chat even from website.
New users who are going to play must know they are scam.They can hold your funds no where any time.
Going to link some screenshots.
https://imgur.com/a/ljnUb7U
https://imgur.com/a/WBjUwac
https://imgur.com/a/MoG8Nzb
https://imgur.com/a/A0Kx8Uo
https://imgur.com/a/VpU98b4

Deposit.
https://imgur.com/a/56fl9jV

Withdraw
https://imgur.com/a/f0WCfVc

I asks all of you to help .They can give me choices. As many sites do Like Stake,bitsler etc
1-They can send back my fund to origin Wallet funds came from
2- They can ask me wager the funds as some sites do
3 They can withdraw my fund directly.

[Helena Yu]

Now what's the problem? Duelbits have a KYC rule in their terms of service, if they request it to you, it's their right to do that. If you can't provide KYC to them and they're not accept to return back your deposit amount to your address, it's not a Duelbits' fault because they're don't have any obligation to accept your request!

You have two option, KYC in order to withdraw your $1,100 or don't KYC and leave your funds, there's nothing should be discussed anymore.

[EarnOnVictor]

There is no reasonable person that will support you in this quest, you should have known their terms and conditions before sending the money. Although you might have been depositing and withdrawing money before without the IDs and KYC request, it's at the discretion of the company to ask you at any time. You should have read their terms and conditions before depositing your money or wholly believing that you can bet all the time without KYC.

Better still, if you do not want to disclose your identity, you might have used a casino that clearly states "No KYC," not a duly registered and regulated one like Duelbits.

[PX-Z]

It's on their terms regardless how long you are playing with them you need to follow it. Every casino inform its users when their terms is going to changed and when to take effect its not an excuse for not reading it even after registration.
No one will call them scammers except you just because you cant give them IDs for whatever reason you have.

[dimonstration]

Another useless case from user that doesn’t read the casino terms of services. You are using the casino for a long time with that amount of money and expecting to become a KYC free user for a long time despite they have an AML policy?

Duelbits always pay and they can’t refund any balance that already deposit in the casino because your account is already subjected to KYC. This is clearly stated on the ToS and everyone here is aware about the potential KYC to all users that using their services. There’s a lot of case like this in the past and you will not gonna recover the funds unless you do KYC.

[Slow death]

well, everyone who posted here is right, KYC is something expected in what all customers will eventually do on DuelBits, this has nothing to do with a scam, you can research more about DuelBits and you will see that they have a good reputation, so in this case You're the one who's wrong and I'm wondering why did you just say in the chat that you can't give your DuelBits ID? what are you hiding? you could have tried to ask for some exception if your case was the following:

1 - you are underage, you would do KYC and ask DuelBits to allow you to withdraw all your money and you would no longer play on DuelBits, support would close your account

2 - you are from a restricted country, so you would ask DuelBits to allow you to withdraw all your money and then close your account

but it's strange that you didn't do that, on the contrary you immediately ran to refuse to send your ID and then you got annoying the chat guy, honestly because of the chat conversation, you didn't seem interested in solving the problem, you kept talking about another casino , this is spam, the chat guy is very right and you are wrong

[slapper]

Regrettable indeed, that your experience with this digital casino has been unfavorable. Nonetheless, we must approach this circumstance with a sense of rationality. Online casinos, just like any other enterprise, hold the authority to solicit KYC information whenever necessary. It is not irrational for them to request such data to deter fraudulence and money laundering. Furthermore, we must acknowledge the political and regulatory consequences of online gambling. It is imperative to verify that these platforms are properly licensed and regulated to safeguard consumers and preclude illegal activities.

[Mahdirakib]

Deposit.


Withdraw

Why are you addressing it as scam when Duelbits has given you the option to receive your withdrawal by completing the KYC verification? You made a deposit of 1119.82$ in BTC on 2:31 PM of 28th March. Then you requested for a withdrawal of 1118$ in LTC after 20 minutes. It is reasonable to request for identity verification in such situation. The AML and KYC terms of Duelbits state that

Coin Mixing
Duelbits has a strict policy against coin mixing. This is in accordance with our anti-money laundering measures, which are described in our terms of service. If we think that deposits and withdrawals include efforts to coin mix, we have the right to freeze withdrawals until one of the following steps is completed.

• The withdrawal is returned to the same address where the deposit was made.
• Withdrawals are sent upon the completion of account verification and KYC.
• Withdrawal has been refunded, and 1x gameplay was reached.

Duelbits aims to resolve any issue, and the above can be modified on a case-by-case basis.

Your deposit and withdrawal amounts are almost same, but you made the deposit in BTC and requested the withdrawal in LTC. This is a clear sign of coin mixing, which makes your activity highly suspicious. That's why they haven't given any other choice to you except the KYC verification process.

[ultrloa]

I was playin on the site from long time .I have made many deposits and withdraw all was going fine.
But few days ago i made a deposit and played but i thought i have to play on other site.
I made withdraw $1100.
The website refused the withdraw by saying they need AML and KYC Policy fulfilled.
The took away $1100 from my balance .
I informed them in chat that i can't submit you any type of IDs.
you can return my fund to the wallet it came from.
you can give me chance to wager more but they are just copy paste same shit messages.
They threaten me to ban from chat even from website.
New users who are going to play must know they are scam.They can hold your funds no where any time.
Going to link some screenshots.






Deposit.


Withdraw


I asks all of you to help .They can give me choices. As many sites do Like Stake,bitsler etc
1-They can send back my fund to origin Wallet funds came from
2- They can ask me wager the funds as some sites do
3 They can withdraw my fund directly.

There's no really be a problem with this case if you just submit your KYC to them so that they can verify what they want to see on your account. Also its really better for anyone to read the TOS of each gambling site they want to gamble so that we can clarify all the possibilities and we will not get surprised if KYC is been ask since nowadays submitting this information became normal to reputable online casino. So to solve your issue coordinate with them and do what they ask because there's nothing will be solve for posting like this since it will just stress you out more to receive those unwanted replies came from other person.

[Kakmakr]

The question is rather... Why do you not want to provide the KYC information? They have a right to ask that from people, because they are a licensed casino. You might also be under age or you might be a criminal (money launderer) ..... so they must protect themselves.

Please do not accuse services like this, if you do not give the full picture. It does not really matter what your reasons are for not being able or willing to provide your KYC info, but I am curious to know what the reasons are.. 

[dezoel]

Now what's the problem? Duelbits have a KYC rule in their terms of service, if they request it to you, it's their right to do that. If you can't provide KYC to them and they're not accept to return back your deposit amount to your address, it's not a Duelbits' fault because they're don't have any obligation to accept your request!

You have two option, KYC in order to withdraw your $1,100 or don't KYC and leave your funds, there's nothing should be discussed anymore.

Most casinos won't ask you for KYC straight ahead, and they let you play and even withdraw smaller amounts if they suspect nothing unusual happening from your end, but that doesn't mean that they don't require KYC or will never ask you for it no matter what you do. If you are trying to withdraw a higher amount and they are asking for KYC, what's wrong with that?

You should have read their terms and conditions before starting to gamble with them if you knew that you can in no condition provide any IDs or documents for verification because you should know that casinos require to comply with AML and other regulatory rules.

[rdluffy]

Hey Helpmecommunity welcome to the forum!
As Mahdirakib already pointed out, the fact that you made a deposit of BTC of 1119 USD and 20 minutes later you requested a withdraw of 1118 USD in LTC caught attention of Duelbits because some people try to do a coin mix and it's not allowed.

Sorry to ask, but what would be the point of depositing and requesting a withdrawal 20 minutes later? Did you make any bets on the site?
Are you really unable to do KYC? If you accept and send the necessary documents you can get your money back.
Try to explain to them as best as you can, without accusations, and at this point I think you'll need to do the KYC and in my opinion it's worth.

Duelbits has to follow the rules imposed against money laundering and other illegalities.

[Coin_trader]

Most casinos won't ask you for KYC straight ahead, and they let you play and even withdraw smaller amounts if they suspect nothing unusual happening from your end, but that doesn't mean that they don't require KYC or will never ask you for it no matter what you do. If you are trying to withdraw a higher amount and they are asking for KYC, what's wrong with that?

You should have read their terms and conditions before starting to gamble with them if you knew that you can in no condition provide any IDs or documents for verification because you should know that casinos require to comply with AML and other regulatory rules.

By the definition of the most, it’s only applicable on old and reputable casino because most of the new casino with Curaçao license that I play is already requiring user to do a mandatory KYC before they can do the first withdrawal. Some of the old and reputable casino is now doing mandatory KYC on all their existing players like Roobet. I won’t blame them because that’s what the law requires in able for them to operate.

I don’t see the point of resisting KYC policy of the casino while they don’t force user to deposit and play their services. It’s the user own negligence for ignoring the rules after creating their account.

I’m Duelbits user too and KYC verified because I always withdraw and deposit my balance whenever I finish playing. This is normal reaction from a casino since this is the typical sign of money laundering but ofc I’m not committing. 

[pawanjain]

There's a reason why they have such policies. Once you deposit on their site the coins you deposit hits their addresses.
To prevent money laundering and illegal usage of coins they have KYC policies and you should have read those before making the deposit.
You must have not read the policies which becomes a fault at your end. Duelbits is not obliged to honor your request in this case.
Many of us are in a hurry most of the times and avoid reading such policies which hits us back.
We should try to quit this habit and start reading about the sites at least whenever money is involved.

[coin-investor]

You've been playing on Duelbits for a long time and yet you are not aware of the rules in their terms of service that you have to provide KYC whenever they asked you to provide it and you are not the want who should order Duelbits on what do you want, I don't consider this a scam accusation because you can withdraw your funds all you have to do is to follow what they asked of you and what they asked of you are on their terms.
Even if you are a whale or a VIP you need to follow the rules. 

Some people are so dumb to disregard casino TOS and have the nerve to order the casino what to do.

I informed them in chat that i can't submit you any type of IDs.
you can return my fund to the wallet it came from.

[panjul07]

Why are you addressing it as scam when Duelbits has given you the option to receive your withdrawal by completing the KYC verification? You made a deposit of 1119.82$ in BTC on 2:31 PM of 28th March. Then you requested for a withdrawal of 1118$ in LTC after 20 minutes. It is reasonable to request for identity verification in such situation. The AML and KYC terms of Duelbits state that

This is absolutely the reason why duelbits ask him fulfill KYC and it is reasonable for any casino to do the same because his action is high likely being suspected as suspicious activity.
I do believe that he did not wager after making the deposit, he made the deposit-wait for 20 minutes then try to withdraw it.
I have no idea what is his main intention for this action, is he trying to us duelbits as a mixer?

2- They can ask me wager the funds as some sites do

With this statement, I assume that you are an experienced gambler but why didn't wager it before it is happening to you?
I think duelbits will not ask you to complete KYC if you wager enough money after your deposit.
You are asked to do KYC because your action is considered as suspicious, and I'm sure you will get the same experience in all casino.

[Shamm]

Deposit.


Withdraw

Why are you addressing it as scam when Duelbits has given you the option to receive your withdrawal by completing the KYC verification? You made a deposit of 1119.82$ in BTC on 2:31 PM of 28th March. Then you requested for a withdrawal of 1118$ in LTC after 20 minutes. It is reasonable to request for identity verification in such situation. The AML and KYC terms of Duelbits state that

Coin Mixing
Duelbits has a strict policy against coin mixing. This is in accordance with our anti-money laundering measures, which are described in our terms of service. If we think that deposits and withdrawals include efforts to coin mix, we have the right to freeze withdrawals until one of the following steps is completed.

• The withdrawal is returned to the same address where the deposit was made.
• Withdrawals are sent upon the completion of account verification and KYC.
• Withdrawal has been refunded, and 1x gameplay was reached.

Duelbits aims to resolve any issue, and the above can be modified on a case-by-case basis.

Your deposit and withdrawal amounts are almost same, but you made the deposit in BTC and requested the withdrawal in LTC. This is a clear sign of coin mixing, which makes your activity highly suspicious. That's why they haven't given any other choice to you except the KYC verification process.

What duelbits do is good for their casino as we all know that what OP did is very suspicious
For sure any license casino will do what duelbits doing as we all know that it was suspicious So Op must be aware that there's a KYC verification if he/she do that kind of move.  For me there's no wrong about it cause duelbits is a licensed casino which is pretty good and safe if he/she do some KYC.

[ethereumhunter]

From the stories I understand, I see it looks like he used the casino to convert the money he deposited from BTC to LTC. This made Duelbits (and other casinos) suspicious of his activities and that's why Duelbits asked him to do KYC, which was not wrong. Maybe other casinos will do the same as Duelbits because they want to protect their business from illegal activities.

If @OP doesn't think he did anything related to illegal activity, he should do KYC as soon as possible to resolve the case properly. If he only deposits a small amount of money like $50 and continues playing and wagering that $50 into any gambling game, he probably won't have this problem.

[acroman08]

I'm confused, how is it a scam when you agreed to their ToS when you signed up on their gambling site? they asked you for your KYC which is part of the rules you agreed to, so what's the problem? I'm curious as to why you can't fulfil their KYC(I already have assumptions  ) and looking at Mahdirakib post, looks like you are up to no good.

[Helpmecommunity]

For all of those who are saying coins mixing etc and i have not wagered .
i have wagered the money at least $3000+ with this money .
Why iam withdrawing's this money to LTC when i deposited in BTC.
I always did that as duelbits allows it .You can deposit in Crypto and withdraw in your choice of currency .(duelbits can verify it)
Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

[Jawhead999]

Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

That's the risk if you're force yourself to gamble on restricted country, if you're already know you're from restricted countries and you can't submit KYC, just leave it and choose other casino. I think you're break another rule which is using VPN, using VPN is fine if you're have a problem about your local provider and your country doesn't restricted in their terms.

I think you need to leave your funds since there's no way you can able to withdraw it, next time pick a zero KYC casino.

[acroman08]

Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

so no scamming has happened but just a gambler breaking a gambling site's rules? because if you were in a non-restricted country you could very well pass the KYC and get your money and the only reason why you can't get your money is you know you won't pass the KYC because you broke their rule, which is entirely your fault.

[Learn Bitcoin]

Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

I am sorry; where has the scam happened? You are from a restricted country which is not allowed according to their rules. They have the right to ask you for a KYC; if you pass the verification, you can withdraw your money. But, You already said you are from a restricted country. Why will a player play On a KYC-required casino while he is from a restricted country? No Scam happened here. Lock this thread and play on a casino where your country is not restricted. Don't waste people's time.

[Saisher]

For all of those who are saying coins mixing etc and i have not wagered .
i have wagered the money at least $3000+ with this money .
Why iam withdrawing's this money to LTC when i deposited in BTC.
I always did that as duelbits allows it .You can deposit in Crypto and withdraw in your choice of currency .(duelbits can verify it)
Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

Then it's your fault, you have no right to call Duelbits a scam when it's you who ignore their terms of service no one will be on your side because it's your fault, you should not be playing in the first place, all gamblers, if they are a responsible gambler, should be aware on the terms of service so they can play without any issue that they will encounter along the way or when they are trying to cashout, this just proves that you are an iresponsible gambler.


https://duelbits.com/tos

People living or having a permanent or temporary residence in any of these countries are not entitled to register an Account onduelbits.com or use any of the Service on duelbits.com.

[wiss19]

You've been playing on Duelbits for a long time and yet you are not aware of the rules in their terms of service that you have to provide KYC whenever they asked you to provide it and you are not the want who should order Duelbits on what do you want, I don't consider this a scam accusation because you can withdraw your funds all you have to do is to follow what they asked of you and what they asked of you are on their terms.
Even if you are a whale or a VIP you need to follow the rules. 

Some people are so dumb to disregard casino TOS and have the nerve to order the casino what to do.

I informed them in chat that i can't submit you any type of IDs.
you can return my fund to the wallet it came from.

There are truly people who don't read rules at the start but they got lucky to not experience any issues not until one day. Instead of regretting and admitting their mistakes, they will still insist that it was the fault of the gambling site. How dare them? Okay if they really want their money to be returned, it's simple. They can just follow what is instructed by them.

In the case we have here, it is said that the OP will need to undergo to a KYC. If he is clean and doesn't hide anything, he shall willingly submit his details. He must not worry because Duelbits is one of the trusted casinos up to this date so his KYC's will only be stored in a safe place away from hackers and shady people.

[Mahdirakib]

For all of those who are saying coins mixing etc and i have not wagered .
i have wagered the money at least $3000+ with this money .

Well, my assumption was wrong. You had made some wager with your deposit. Still, your activity was similar to those people who use the casino as a mixer. You deposited $1.1k and wagered $3k only. Eventually you made a withdrawal of the same amount, which was in a different coin. Why you deposited $1.1k in a casino if you had no intention to make a single dollar profit?

Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

Wait! You know that you are accessing the casino from a restricted country. Don't you think that it was offensive? There is no option for you now. You have to verify your identity if you want to see the next step of Duelbits casino, either they will confiscate your funds or they will refund your deposit.

[khaled0111]

You are refusing to submit your documents and complete kyc because you know you've breached their terms by signing up on their casino from a restricted country.
It's clear that you're well aware of what you've been doing. Therefore, it's inappropriate to call dualbits a scam (aside from being rude with their customer support) for freezing your account and confiscating your money while you are, clearly, the one at fault here.

[robelneo]

Not one here will sympathize with you because it cannot be considered a valid accusation, what you did is intentional you know that your location is part of a restricted country but you choose to proceed, deposit money, and play, and when you cannot withdraw you file an accusation you knew all along that this is going to happen and you plan it.
You even ask them to just send you your balance and forget the KYC, if they allow you then they will allow similar cases in the future.
You can ask for pardon and let them decide if they will keep your balance, they are the ones who will decide this is another case of playing without first checking the TOS of the casino, the basic always checks or read the TOS and it will not even take you 10 minutes and its written in good English that is easy to understand, plain and simple.

[AmoreJaz]

For all of those who are saying coins mixing etc and i have not wagered .
i have wagered the money at least $3000+ with this money .

Well, my assumption was wrong. You had made some wager with your deposit. Still, your activity was similar to those people who use the casino as a mixer. You deposited $1.1k and wagered $3k only. Eventually you made a withdrawal of the same amount, which was in a different coin. Why you deposited $1.1k in a casino if you had no intention to make a single dollar profit?

Why iam not providing KYC,Im from a restricted country and Duelbits verify it by my IP and records.

Wait! You know that you are accessing the casino from a restricted country. Don't you think that it was offensive? There is no option for you now. You have to verify your identity if you want to see the next step of Duelbits casino, either they will confiscate your funds or they will refund your deposit.

that's the problem of most users who complain to the casino. they don't seriously read the ToS of the site. in this case, duelbits is not at fault. they have set their rules for reason. and now, the OP is coming from a restricted country, which definitely will result to this outcome.
i don't understand why people are expecting a different outcome when it is clear they know they violated some of the terms of the site itself? i don't think his situation will get resolve if he won't comply with the requirements of the casino.