Increase community and customer engagement by leveraging high quality Live Support & Community Management servicesLive Support & Community Management are crucial to ensuring that the maximum amount of engagement with your community and/or customers is achieved both in instant messaging platforms such as Telegram, Discord, Element (Matrix) and Slack as well as directly from your website. You could be losing hundreds of customers who may be potentially interested in purchasing your product/service or community members who are potentially interested in contributing to your project.
Managing a community and live support desk can be tiresome and can take business owners and team members away from tasks that utilize their skills to their maximum potential. By hiring one or more of my team of live support agents and community managers, you can put time back into growing your endeavor while taking full advantage of potential clients and community members!
Multiple team members are constantly on call, with more on standby in the event that demand exceeds what the current team can cater for. The price of services for community management and live support are based on per agent which can be allocated to one of the shift times listed above. For example, if you'd like 24 hour coverage, you would need to hire three team members to cover all time periods. Prices are allocated per shift, meaning that you will receive 8 hours of work for the price listed.
Pricing GuideLive Support team member: $60 per shift ($10/hr)*Community Management team member: $60 per shift ($10/hr)*Best Value: Live Support + Community Management team member: $90 per shift ($15/hr)** Prices can be reduced up to 30% for clients who provide to provide consistent work!Establish a consistent business relationship with us to receive the best possible live support and community management services for unbeatable prices. Clients who pay one week or more in advance will be eligible for a discount of 30% by default.
You may hire a team member for one shift to try our services, paid upfront or put in escrow. Following the first shift, a minimum of 3 shifts must be paid in advance or put into escrow for as long as our services are being used.
Team members will:- Research your product extensively to ensure that all information provided to community members and community members is accurate.
- Handle live support requests accurately and directly from your live support client (Tawk, Zendesk and more).
- Keep your community active with constructive and on-topic conversation, maintain freedom from spam and attend to questions about your product, service or project accurately and promptly.
- Maintain your community and/or live support desk up to 24 hours a day, 7 days a week, 365 days a year. Holidays included at no extra cost!
Why our team over other teams or freelancers?- Our team members all speak impeccable English. Your clients will feel professionally handled!
- If your live support client has an in-built translator, replies to clients can be translated at an optimal level that international clients will easily understand.
- Since our team members work in shifts, a singular live support account can be allocated to our team members to save on costs for support solutions (like Zendesk) that charge per agent.
Team members work in 6 hour shifts of the following times, which can be decided by the client prior to work:8am UTC - 2pm UTC | 2pm UTC - 8pm UTC | 8pm UTC - 2am UTC | 2am UTC - 8am UTC
We are currently taking inquiries exclusively at BitcoinTalk. Please post below or send a private message if you would like to talk further. I am also personally available on
Element if you would like to wish to talk by instant message, please provide your handle by PM and I will add you once I am online.
In the future, we will be expanding to other marketplaces and eventually establish an agency with more services available. A telegram that will handle requests exclusively for the agency will be posted in the future.
