CHANGEHERO.IO / SWAPSPACE.CO SCAMMED ME 10k TEZOS!

[holydarkness]

Dear customer,

We kindly ask you to not post false information about the product. ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk-scoring system can pause a transaction for further verification and manual processing. Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information, their transaction gets released.

Before carrying out the transaction, the user agrees to the policy and rules of our exchanger (https://changehero.io/aml-kyc). You have given your agreement before the exchange too. As a result, the risk-scoring system paused your exchange, and it required KYC. Since you refused to undergo the KYC procedure, according to our rules (https://changehero.io/aml-kyc), we can refund you your amount -10% due to denying going through the KYC procedure.

We are absolutely transparent and do not hide the working conditions. And we are always trying to help the user. We feel sorry for your negative experience with our service. So if you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

Mila, ChangeHero team

Hi, thank you for accepting my invitation and presenting yourself here. If you don't mind, can you explain why OP's KYC need 48 hours to be verified while your ToS specified it to be --you said and I quote-- up to 24 hours or less?

[SportScore]

Hello everyone, today tezos has been dropped so i want to exchange my 100k tezos to usdt, after i sent to changehero the money they forced me to do kyc that took 2days.
i told them i want to do the exchange now to not keep losing value, they told me if i want refund i can do but they will take 10% of the Tezos, means 10k Tezos.

CHANGEHERO.IO / SWAPSPACE.CO making a huge scam, there many reports about them even on trustpilot, people sending right KYC documents and they in return give false response to take your 10% of all the money ttransfered

Dear customer,

We kindly ask you to not post false information about the product. ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk-scoring system can pause a transaction for further verification and manual processing. Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information, their transaction gets released.

Before carrying out the transaction, the user agrees to the policy and rules of our exchanger (https://changehero.io/aml-kyc). You have given your agreement before the exchange too. As a result, the risk-scoring system paused your exchange, and it required KYC. Since you refused to undergo the KYC procedure, according to our rules (https://changehero.io/aml-kyc), we can refund you your amount -10% due to denying going through the KYC procedure.

We are absolutely transparent and do not hide the working conditions. And we are always trying to help the user. We feel sorry for your negative experience with our service. So if you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

Mila, ChangeHero team

Absolutely scam stay away.

[steve5946]

Dear customer,

We kindly ask you to not post false information about the product. ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk-scoring system can pause a transaction for further verification and manual processing. Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information, their transaction gets released.

Before carrying out the transaction, the user agrees to the policy and rules of our exchanger (https://changehero.io/aml-kyc). You have given your agreement before the exchange too. As a result, the risk-scoring system paused your exchange, and it required KYC. Since you refused to undergo the KYC procedure, according to our rules (https://changehero.io/aml-kyc), we can refund you your amount -10% due to denying going through the KYC procedure.

We are absolutely transparent and do not hide the working conditions. And we are always trying to help the user. We feel sorry for your negative experience with our service. So if you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

Mila, ChangeHero team

Hi, thank you for accepting my invitation and presenting yourself here. If you don't mind, can you explain why OP's KYC need 48 hours to be verified while your ToS specified it to be --you said and I quote-- up to 24 hours or less?

You are right, something is not right about their service and they are ignoring all questions, whereas they are coming online and lurking around.

[holydarkness]

Dear customer,

[...]

Mila, ChangeHero team

Hi, thank you for accepting my invitation and presenting yourself here. If you don't mind, can you explain why OP's KYC need 48 hours to be verified while your ToS specified it to be --you said and I quote-- up to 24 hours or less?

You are right, something is not right about their service and they are ignoring all questions, whereas they are coming online and lurking around.

I wouldn't conclude that fast. Yes, ChangeHero made a questionable decision when they ask for 48H verification process while they agreed it will take 24H or less on their own ToS, and thus contributing to OP's clouded judgment and added more fuel to his burning bright FOMO. But, OP is not completely not at fault here, they shared some degree of blame.

As stated, they've agreed and gave their permission --ChangeHero asked prior to executing it-- to cancel the buy order with the penalty. The rule was explained on their ToS and suppose OP did not read the ToS, it was once again made clear by the customer service during their exchange of communication.

It might be worth to mention that OP also didn't bother to wait for ChangeHero's response. Their last online time was few hours before ChangeHero's reply. If I may pull out an assumption here --other than a possibility that they wrote this thread with alt and monitored the development of their case through their main-- they might finally got out from their frustration and acknowledged that they shared a blame, thus didn't pursue this case any longer.