Any update on this ? They literally just did the same thing to me. Been fighting for my funds for a week now. Only used huobi for a total of like 6 transactions. Deposited btc 3 times to convert to USDT then withdraw. Sent $7K in xmr to do the same and immediate freeze. This is crazy. Honestly i am using them from a restricted country and i apologized to them for that. I even KYC. They have my info, but are demanding basically all over my financial information like they did with R4ISE.
Why send your XMR to such exchanges, yet there are better alternatives suggested even on the Monero official site?
Do you guys think its okay for them to keep my money because i used them from a restricted country?
Of course, it's not. They are supposed to give you back your funds and close your account.
Why would they allow xmr deposits if they dont like the coin???
It's what i have been asking myself too. What's the point of keeping the coin in an exchange if they are not comfortable with it's deposits?