Cloudbet - account closure request not satisfacted

[bitbollo]

well I think that they answer is somewhat reasonable.... but if your issue is related to gambling addiction you must move all your funds in multisignatures cold wallets.
Add some lock in your browser with keywords or just websites (such apps requires very long password to unlock).
Meanwhile try to fund some helps by gambling addicts group (even on line, just try to search on line) or with a medical doctor.

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[robelneo]

I don't blame the online casino, I blame you for blaming the casino because they reopened your account, something you made them do, now you are using their ToS against them, you aren't getting out of your addiction, maybe never, because your habit show that you are the problem.

That's the mindset of compulsive gamblers, they blame everything and everybody I ask OP to forget this and just move on and find ways to cure your addiction.

The cycle will just continue, you asking for exclusion, then asking to reopen and play again, there's still hope you admit that you have this disease, and there is no better way to end this cycle than talking with a professional, there is still life besides gambling, so get a new lease in life by finding a way to cure your addiction.

[SamReomo]

well I think that they answer is somewhat reasonable.... but if your issue is related to gambling addiction you must move all your funds in multisignatures cold wallets.
Add some lock in your browser with keywords or just websites (such apps requires very long password to unlock).
Meanwhile try to fund some helps by gambling addicts group (even on line, just try to search on line) or with a medical doctor.

Yes, that is a better option then completely closing of the account. If someone is addicted to gambling then that person should work on himself rather than closing the account at a site. The OP somehow rush closed his account permanently to tackle with the gambling addiction issue and after two days he requested the casino to reopen his account which is really unthinkable. I don't know that if the casino will refund the OP or not but I'm sure that it will be their kindness if they do something like that.

[Fivestar4everMVP]

well I think that they answer is somewhat reasonable.... but if your issue is related to gambling addiction you must move all your funds in multisignatures cold wallets.
Add some lock in your browser with keywords or just websites (such apps requires very long password to unlock).
Meanwhile try to fund some helps by gambling addicts group (even on line, just try to search on line) or with a medical doctor.

Yes, that is a better option then completely closing of the account. If someone is addicted to gambling then that person should work on himself rather than closing the account at a site. The OP somehow rush closed his account permanently to tackle with the gambling addiction issue and after two days he requested the casino to reopen his account which is really unthinkable. I don't know that if the casino will refund the OP or not but I'm sure that it will be their kindness if they do something like that.

If you ask me, I would say that the casino was even wrong in the first place to close the account without asking the user to withdraw his funds, if the casino had no intention of keeping the money, they should have asked OP to withdraw his fund before they close the account permanently as he requested..

But I am not blaming the casino alone though, OP also made a mistake by not withdrawing his funds before requesting the account closure, I wonder what he was really thinking 🤔 , cloudbet will have to refund OP back his money since the account is no longer active for him to request a withdrawal, at least,  this move will sure add some highs to their reputation.

[AHOYBRAUSE]

well I think that they answer is somewhat reasonable.... but if your issue is related to gambling addiction you must move all your funds in multisignatures cold wallets.
Add some lock in your browser with keywords or just websites (such apps requires very long password to unlock).
Meanwhile try to fund some helps by gambling addicts group (even on line, just try to search on line) or with a medical doctor.

Yes, that is a better option then completely closing of the account. If someone is addicted to gambling then that person should work on himself rather than closing the account at a site. The OP somehow rush closed his account permanently to tackle with the gambling addiction issue and after two days he requested the casino to reopen his account which is really unthinkable. I don't know that if the casino will refund the OP or not but I'm sure that it will be their kindness if they do something like that.

If you ask me, I would say that the casino was even wrong in the first place to close the account without asking the user to withdraw his funds, if the casino had no intention of keeping the money, they should have asked OP to withdraw his fund before they close the account permanently as he requested..

But I am not blaming the casino alone though, OP also made a mistake by not withdrawing his funds before requesting the account closure, I wonder what he was really thinking 🤔 , cloudbet will have to refund OP back his money since the account is no longer active for him to request a withdrawal, at least,  this move will sure add some highs to their reputation.

Hmm, I think you got some things very wrong here.
The situation is not in the slightest the way you describe it here. 

It is not about money being stuck in the account because he forgot to withdraw it when closing his account.

He closed his account because of addiction (didn't disclose this to the support, just said please close it) then 2 days later he asked for the account to be reopened, deposited and lost.
Now he is blaming the site for reopening the account which resulted for him in losing. So he wants the lost money refunded because they didn't follow their obligation to not let him play anymore.

[Odusko]

Why are you using their terms for self-exclusion when the reason behind your request for account closure is different as mentioned in their reply to you? I cannot see any casino refunding you of your deposits after you lost them from gambling. You come across as someone blaming others for your losses so maybe take accountability of your actions instead?

I'm blaming them just because they didn't comply with the permanently closure account request. At least they should apologize, shouldn't they?

Aside from the fact that you have some balance on the account and the team didn't allow you to withdraw all balance before permanently closing the account for the second time,  so it they responsibility and also yours to have withdrawn your remaining balance even though you already acknowledge to the support your addictions problem.
For the first account closer request, you should have stated in the reason why you want the account that is because of addictions,  instead of just requesting an account closer which may be viewed and acted on differently.

[AHOYBRAUSE]

Why are you using their terms for self-exclusion when the reason behind your request for account closure is different as mentioned in their reply to you? I cannot see any casino refunding you of your deposits after you lost them from gambling. You come across as someone blaming others for your losses so maybe take accountability of your actions instead?

I'm blaming them just because they didn't comply with the permanently closure account request. At least they should apologize, shouldn't they?

Aside from the fact that you have some balance on the account and the team didn't allow you to withdraw all balance before permanently closing the account for the second time,  so it they responsibility and also yours to have withdrawn your remaining balance even though you already acknowledge to the support your addictions problem.
For the first account closer request, you should have stated in the reason why you want the account that is because of addictions,  instead of just requesting an account closer which may be viewed and acted on differently.

Another person that didn't even bother reading the thread .
Where did OP EVER state he had money in the account and can't withdraw it because of the account closure.

You, just as plenty of other people in this thread, are totally missing the point, and I mean totally.
The part that you quote also has NOTHING to do with what you are writing. The quote actually gets it right, unlike you.

It's really sad to see so many posts these days that are just lazy and totally missing the point. Must be connected to signature campaign posting, can't explain this kind of spam otherwise.

[coolcoinz]

So what is the self-exclusion process? Is there a tutorial for it? I wasn't informed that I should had follow any different process at all.
My account was closed after it - so I believe it was well received. No? Do they have any other self-exclusion types? I can't find any on their terms, can you?
They didn't inform my account was permanently closed. Also, is that part of your "tutorial"?

Let's see what Wiki has to say about it :

In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list. If their application is accepted, the person in question becomes legally banned from all participating casinos within the self-exclusion coverage area. If a person who has been added to the self-exclusion list enters or attempts to enter a casino that participates in the self-exclusion program, they can be arrested and charged with trespassing.[1] In addition, any chips, tokens, credits or other winnings in their possession at the time of arrest can be confiscated or invalidated.

The participant must complete the form voluntarily.

https://en.wikipedia.org/wiki/Self-exclusion

The problem with your case is, you've never requested to be excluded. You've requested the account to be closed, which doesn't block you from using the casino. A gambler can for instance think his account is unlucky, or doesn't like the name, and wants it to be closed. This doesn't stop him from making a new account, or later reopening the old one.

You admit that you've never asked to the self-exclusion list, or that you're closing the account because you're an addict.

[jrrsparkles]

I requested my account to be "Permanently closed"....

No, you haven't done it as the way you should have. You haven't followed the proper method to close your account permanently. Judging from the screenshot, you had started your discussion with the Cloudbet email support about your bets.

Yes, it is my fault being addicted. It is also their fault reopening a Permanently closed account....
I just got this reply now from their License Holder: ~

Where they stated that your account was closed permanently? You should follow the self-exclusion process properly. And you can take help from BeGambleAware to get rid of your gambling addiction.

Curacao eGaming has said that they will look into it, they are going to request the proper evidence from both sides.

So what is the self-exclusion process? Is there a tutorial for it? I wasn't informed that I should had follow any different process at all.
My account was closed after it - so I believe it was well received. No? Do they have any other self-exclusion types? I can't find any on their terms, can you?
They didn't inform my account was permanently closed. Also, is that part of your "tutorial"?

You have the answers in your posts itself.

You wanted your account to be closed permanently and you admitted that you requested it so Cloudbet acted on it and closed your account permanently. This means you self excluded from Cloudbet permanently and they will not let you to reopen the account for any reason.

Normally self self-exclusion means a temporary break from the casino so your account will be locked for a certain period for example one month then you can access the site normally but that is not the case here since you explicitly stated permanently.

[ololajulo]

Why are you using their terms for self-exclusion when the reason behind your request for account closure is different as mentioned in their reply to you? I cannot see any casino refunding you of your deposits after you lost them from gambling. You come across as someone blaming others for you losses so maybe take accountability of your own actions instead?

I'm blaming them just because they didn't comply with the permanently closure account request. At least they should apologize, shouldn't they?

Clearly, these regulations can be flexible due to their foundation in business ethics, customer retention, and profitability. Nevertheless, it remains crucial for betting platforms to follow these rules to safeguard both their user base and their reputation.