solved

[holydarkness]

You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided.

I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process.

all bets for all sports limited. No ask KYC process.


Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

May I suggest you to pursue other means of resolution before escalating it to a flag? Raising a complaint to an ADR like CasinoGuru, perhaps? I can guide you to raise a flag [though my support on the flag is yet to be decided] if you want to go straight to it, but... I just think you might be interested to try to deescalate the situation?

[Little Mouse]

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Creating a flag or neg tag a user here means nothing unless some other DT members believe whatever you told here so far.
FJ is here for a quite long time now. I wouldn't jump and tag them until we hear something from their forum rep. Can you share the profile here?

[Beparanf]

Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result.

Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved.

[holydarkness]

Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result.

Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved.

If I may add to emphasize as well as explaining why providing adequate evidence is an essential matters on raising a flag, the lowest flag [type-1 flag] will require at least one DT support to be activated [and there has to be more DT supporting it rather than opposing it, but let's not confuse you with that]. No matter how many non-DT supporting it, if there's no DT give their support, the flag won't be active.

Meanwhile, the statement written and has to be confirmed by anyone supporting [or opposing] a flag is,

You are supporting the following, affirming that it is true to the best of your knowledge:

No DT will support if there is not enough evidence that make them sure to the best of their knowledge that the flag is warranted [this is the reason why I previously said that my support is yet to be decided]

[Eoveriero]

You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided.

I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process.

all bets for all sports limited. No ask KYC process.


Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

May I suggest you to pursue other means of resolution before escalating it to a flag? Raising a complaint to an ADR like CasinoGuru, perhaps? I can guide you to raise a flag [though my support on the flag is yet to be decided] if you want to go straight to it, but... I just think you might be interested to try to deescalate the situation?

casino.guru is a famous site that people listen to?
Now I see that it's like it's just a review site. Can I open a dispute here? I don't see any options.

[Eoveriero]

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Creating a flag or neg tag a user here means nothing unless some other DT members believe whatever you told here so far.
FJ is here for a quite long time now. I wouldn't jump and tag them until we hear something from their forum rep. Can you share the profile here?

my username on the Fortunejack  - Eoveriero

[holydarkness]

casino.guru is a famous site that people listen to?
Now I see that it's like it's just a review site. Can I open a dispute here? I don't see any options.

It's is a "review site", yes, in a way. But it also facilitate as an ADR [alternative dispute resolution], to help mediate issue experienced by casinos's users. To raise a dispute to FortuneJack there, go to "Safety Index explained" tab, there will be a bright orange box to submit a complaint

[Eoveriero]

Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result.

Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved.

This is a screenshot of an email from Fortunejack
https://prnt.sc/oE3KtUTA36_9

Fortunejack abdicates responsibility and shifts it to the provider. And at the same time, after the fifth day of correspondence, I decided to completely cancel any bonuses for me. It’s strange, but in my personal account there are still bonuses available for activation!
But what does this mean for me? Fortunejack became good after that? NO! Fortunejack chooses himself which provider to use and if he chooses a scammer, then he must be held responsible for all his actions! As an example, 1xbet is labeled as a scammer, although it simply uses the provider.

[FortuneJack]

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

[NotATether]

Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.

This is the correct decision to make. I'm glad you were able to let the OP withdraw funds.

[holydarkness]

[...]
Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.

[...]

I appreciate this gesture and decision to deescalate the situation.


OP, Eoveriero, can you please confirm if you've got the amount said above in your account and if it's withdrawable? After that, please mark this one as solved and lock the thread to prevent further pointless discussion.

As you're not familiar with flag system, I'll assume you're also not familiar with what I mean above in marking as solved and lock the thread. Marking the thread as solved can easily be done by editing your opening post and change the thread title to "solved" or the synonym of it. Locking the thread can be done by clicking the "lock topic" button on the lower left side of this page.

[Eoveriero]

Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.

I will write when my withdrawal request is processed. And I'll change the status of the topic.

I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.

[Hirishimogato]

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

[JollyGood]

Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.

It is pleasing to read you have been generous from your side to allow the complainant the opportunity to withdraw $279.60 before closing his account. It seems the decision was basically goodwill without accepting any wrongdoing therefore thank you for bringing this issue to an end.

Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.

I will write when my withdrawal request is processed. And I'll change the status of the topic.

I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.

I am generally against submitting any form of documents to any website for any reason because of risks of it ending up being sold on the black market if the website gets hacked or if there are duplicitous and unscrupulous people operating the websites who intend to sell it on. Keeping that in mind, you have uploaded documents for verification therefore hopefully you will be able to withdraw and then find a different website to place your bets on.

It was a generous gesture of goodwill by FortuneJack, hopefully you will alter the title of the thread and lock it once you withdraw the funds.

[holydarkness]

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

Good will is simply... that, a good-will. It's taken after weighting several considerations, not who shouted the most or who own what. If you feel that you're treated unfairly, you're more than welcome to open your own thread with your supporting evidence, it'll be better as it'll be more focused on your situation, rather than having it here where the center of the topic is someone else's case. Asking OP to not close the topic [when his situation resolved] because yours is still not is... rather unfair, don't you agree?

It might be worth to mention that opening your own thread against FJ doesn't necessarily mean FJ will instantly give you the same outcome. That's not how this board operates.

[rohang]

Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.

I will write when my withdrawal request is processed. And I'll change the status of the topic.

I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.

congrats! Im sure  the withdraw will be processed after your kyc is verified, they are probably doing this to prevent you from making another account and playing there again

However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

[holydarkness]

[...]

I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

[virasog]

[...]

I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

Well, its very simple, The Fortune Jack added the amount to his account but he cannot withdraw it until his KYC is processed and approved.

Probably the withdrawal of money will be processed only after verification of the documents.

So maybe he mean to say that OP should confirm that his KYC is approved, he withdraw the amount to his personal wallet and then he may close this case / lock the thread.

[holydarkness]

[...]

I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

Well, its very simple, The Fortune Jack added the amount to his account but he cannot withdraw it until his KYC is processed and approved.

Probably the withdrawal of money will be processed only after verification of the documents.

So maybe he mean to say that OP should confirm that his KYC is approved, he withdraw the amount to his personal wallet and then he may close this case / lock the thread.

You understand my post wrongly. If you read rohang's post, on the part that I quoted, he suggested OP, Eoveriero to keep the thread open instead of locking it and marking it as solved until FJ addressed Hirishimogato's issue

[rohang]

[...]

I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

Well, its very simple, The Fortune Jack added the amount to his account but he cannot withdraw it until his KYC is processed and approved.

Probably the withdrawal of money will be processed only after verification of the documents.

So maybe he mean to say that OP should confirm that his KYC is approved, he withdraw the amount to his personal wallet and then he may close this case / lock the thread.

You understand my post wrongly. If you read rohang's post, on the part that I quoted, he suggested OP, Eoveriero to keep the thread open instead of locking it and marking it as solved until FJ addressed Hirishimogato's issue

Hi,

Pardon  me if its against some rules, but as 'Hirishimogato'  issue seems to be the exact same  , he asked to keep thread open and i supported that.

Wouldnt that be better since  this  thread already has the FJ representatives attention  ? and wouldnt lead to another thread about the same casino and exact same issue being  opened ?
you are more experienced member so most probably you are right,like i said i thought it'd be better, but maybe seprate thread by @Hirishimogato is better for him.