144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.
This is ridiculous.
I have to agree, going AWOL in the middle of your case is not... nice. I have to re-read your thread to give me a refresher course and get reacquainted with your situation.
Let's try this again, on your previous and latest reply you said you have no problem uploading images, try to do that so other can understand your situation in more detail. Conversation with their live support and screenshot of your balance [if available, though I can understand if you don't have it, given they locked you out of your account] will be nice. Upload them to
talkimg, I or someone else will quote your post for visibility.
Or, if you prefer to chase another path to solve this matter, have you tried to do what Razer
suggested? That you address further concern to their legal team [
legal@rollbit.com]. I have an impression that Rollbit [as in the casino, not the username] has bestowed this matter to their legal division and their live support can not peek into the progress due to the sensitive information being involved, thus you get the same reply as what you got months ago.