Inquiry about FortuneJack - KYC and Withdrawals

[northernkarl]

If you read the forum here, most of the time when a casino asks for KYC when you want a withdrawal they are keeping your money.

Damn, lol. it's 600 bucks and If I were them I would've milked more than that - I only deposited 199.00 lol. I would just consider that a bust.

[northernkarl]

It's not uncommon for online casinos to have their own verification procedures. Fortune Jack is considered to be a legitimate and safe platform to use but s I remember I had a bad experience with one of their customer support way back then few years ago, well its not bad at all, just disappointed and it’s a different story, not related to KYC. Almost all crypto casinos now require users to complete the verification process so they can withdraw their winnings. The KYC requirements may vary depending on the user’s location and the amount of money they have won. Once the KYC process has already been completed, then the security check is likely a routine procedure to ensure that your account is secure.

Hmm now it's from couple of mins, to couple of hours, to right now they are closed and have to wait until tomorrow. Do you happen to know the ETA for the KYC process?

[notblox1]

Have I been scammed?

Fortunejack are not scammers, but they have more strict policy with kyc registration than all other crypto casinos I use.
Some time ago they confiscated my coins after I refused to complete verification for low amount of coins, and their legal team took over my case.
I dont really care about those lost coins, but I will never use fj again.

[northernkarl]

Fortunejack are not scammers, but they have more strict policy with kyc registration than all other crypto casinos I use.
Some time ago they confiscated my coins after I refused to complete verification for low amount of coins, and their legal team took over my case.
I dont really care about those lost coins, but I will never use fj again.

That's fair. I just don't like giving the run around. And if you are nice/patient now-a-days you get taken advantage of. I want to make sure to not give me a run around or any unnecessary delays.

[Quidat]

Just inquiring about Fortune Jack, This is my first winning and the only reviews I can find are angry reviews here. Positive reviews are rarely done in my opinion.

What is the deal with KYC and Fortune Jack - I did the KYC and now they're doing a security check. I asked support what are the KYC requirements and they will send it if it is required. I would've done the KYC prior to me playing.

I know that they have been in the industry for a long time, but I have played with other crypto sites and it has been a positive experience and support was helpful.

Have I been scammed?

Basing up on Fortunejacks reputation then they've been long time on this crypto gambling industry or i shall say that they are reputable and trusted already into this space.
I dont know or wasnt aware about their KYC procedure whether they would be asking out before you can play or they would really be asking once you have violated something or reaching
up some threshold. Im not aware about their KYC terms as of this moment and this is why it would really be that always ideal that you should be asking the support.
No, they arent scam, if you've been experiencing some issues then it would be always best that you should really be that trying to clear up on whats happening.
They wouldnt be holding any withdrawal if they do sees nothing on your gambling activity or you didnt reach out some withdrawal threshold.

[northernkarl]

Basing up on Fortunejacks reputation then they've been long time on this crypto gambling industry or i shall say that they are reputable and trusted already into this space.
I dont know or wasnt aware about their KYC procedure whether they would be asking out before you can play or they would really be asking once you have violated something or reaching
up some threshold. Im not aware about their KYC terms as of this moment and this is why it would really be that always ideal that you should be asking the support.
No, they arent scam, if you've been experiencing some issues then it would be always best that you should really be that trying to clear up on whats happening.
They wouldnt be holding any withdrawal if they do sees nothing on your gambling activity or you didnt reach out some withdrawal threshold.

Thank you for that - I haven't played for a long time and then I won something I guess that is flag for them? Not sure what to say, they were not accepting Canadian phone number before and now they do. I also have a VPN but I use that for security purposes.

I just keep getting the run around lately. Hmm, I was reviewing the ask gamblers.com and the support team rarely does any action and they only do it when you open a formal complain. They gave me an ETA on when will my case is going to be reviewed.

I just don't like getting the run around.

[Quidat]

Basing up on Fortunejacks reputation then they've been long time on this crypto gambling industry or i shall say that they are reputable and trusted already into this space.
I dont know or wasnt aware about their KYC procedure whether they would be asking out before you can play or they would really be asking once you have violated something or reaching
up some threshold. Im not aware about their KYC terms as of this moment and this is why it would really be that always ideal that you should be asking the support.
No, they arent scam, if you've been experiencing some issues then it would be always best that you should really be that trying to clear up on whats happening.
They wouldnt be holding any withdrawal if they do sees nothing on your gambling activity or you didnt reach out some withdrawal threshold.

Thank you for that - I haven't played for a long time and then I won something I guess that is flag for them? Not sure what to say, they were not accepting Canadian phone number before and now they do. I also have a VPN but I use that for security purposes.

I just keep getting the run around lately. Hmm, I was reviewing the ask gamblers.com and the support team rarely does any action and they only do it when you open a formal complain. They gave me an ETA on when will my case is going to be reviewed.

I just don't like getting the run around.

If they have given an ETA for your ticket or case to be reviewed then you dont really have no choice but to wait up. For sure they would reach out to you on the day comes.

In regarding of using VPN. Then as long you dont live into these ff countries then you should be fine i guess.
https://fortunejack.com/faq/prohibited-territories

Have you able to read up their terms in the first place?

[SamReomo]

~Snip~
Have I been scammed?

No, you haven't been scammed because Fortune Jack has been active on this forum for long time and their representatives always solves the problems that arise to the users of the site. I hope that you'll also get your solution very soon, but I must say that KYC in initial days is way better then doing KYC for withdrawal purpose because most of the casinos check so many factors before completing the KYC of the users who have deposited money and now they want to withdraw the winnings.

[DabsPoorVersion]

snip

The support seems to be active, don't worry you're not getting scammed.
Don't look only at the negative reviews, you might also want to see the positive reviews while waiting for the requirements from the support. Ask yourself about your experience, is it the same as the other gambler who put negative feedback, do you consider playing again, and if FJ is a good or a bad gambling site?

snip

Thank you for that - I haven't played for a long time and then I won something I guess that is flag for them? Not sure what to say, they were not accepting Canadian phone number before and now they do. I also have a VPN but I use that for security purposes.

I just keep getting the run around lately. Hmm, I was reviewing the ask gamblers.com and the support team rarely does any action and they only do it when you open a formal complain. They gave me an ETA on when will my case is going to be reviewed.

I just don't like getting the run around.

In the meantime, wait for the result of your case. Don't think of having a problem with your case. Once your case is reviewed, they will definitely contact you if they ever need more information from you.

[Crypt0Gore]

Every online casinos works differently, they have their advantages and disadvantages too, I don't think that fortune jack is a scam casino yet, until it's been proven to be it's an old working casino and I don't see any bad reviews like you claimed, can you share link to where you get the angry reviews? Even the crappy trust pilot still rate this casino 3.1 out of 5 and the majority of the reviews under have good experience on the casino.

The minimum withdrawal is quit high which is 150 dollars and it's still fine I believe but the chances of winning on Fortune Jack is way better than some casinos out there, most people claimed they lost money on other casinos but it's quit better on Fortune Jack, as they win from time to time, if you can spend time on the trust pilot review you will see that the fortune jack customer services are replying to peoples problem and this makes them very reliable at what they do.

Someone claimed that they deposit on the platform and won some money but was unable to withdraw their winnings, but when the customer service replied they claimed that two accounts have been identified that they tried to verify the accounts with the same documents, so they closed both the accounts.

This is one thing I hate about gamblers, they messed up badly and they will pretend as if they did nothing wrong, creating FUD about the online casino, they are mad for breaking the rules and they take it out on the platform and their team, it's a stupid and disgusting habit.