Onekey wallet connect windows electrum app

[vokey]

Hello Together,

i can't connect my onekey wallet to the electrum app in windows. Any ideas to solve this problem?
Thank you front-up
Vokey

[Stalker22]

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Any ideas to solve this problem?

It is hard to help when the question is broad. Maybe if you describe your problem in a little more detail someone might be able to help you.  Like whats the actual problem you hit when trying to hook up OneKey to Electrum? Did some error message pop up? and what steps you have taken to troubleshoot so far? The more information you share, the more likely we will find a solution to your problem.

[vokey]

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Any ideas to solve this problem?

It is hard to help when the question is broad. Maybe if you describe your problem in a little more detail someone might be able to help you.  Like whats the actual problem you hit when trying to hook up OneKey to Electrum? Did some error message pop up? and what steps you have taken to troubleshoot so far? The more information you share, the more likely we will find a solution to your problem.

Yes, sorry for that. If i will connect the wallet it shows the error message:
  trezor: (error getting device infos)
    Unsupported device

The wallet is rdy to connect so i typed in my pin. If i try to connect to another app like trezor it works.

[BitMaxz]

It might be a driver issue or the current onekey wallet version does not support the latest version of Electrum.
You might need to upgrade onekey or use a lower version of Electrum.

Or if not try to reinstall the driver using Zadig you can download it here https://zadig.akeo.ie/

Check the guide here https://help.onekey.so/hc/en-us/articles/360004081696-Problems-and-solutions-when-installing-drivers-on-Windows-computers