My conclusion was that regulation is bad long-term and removes customer agency and choice.
Often, yes. There's a great deal of "
nanny state" nonsense about lately. I regularly find myself at odds with the FCA's recent '
Consumer Duty' crap. I can say, first-hand, in terms of how it's being implemented by firms, it's just an additional layer of bureaucratic box-ticking that doesn't benefit consumers in the slightest. In practice, I basically have to talk to my customers as though they're stupid and constantly check whether or not they understand what I'm saying to them. It's abysmal.
