~snip~
I'm getting such kind of emails often, but I barely notice it because almost always it goes to spam folder. Often even legit messages from Ledger goes there . From my personal experience, approximately 90% of such e-mails went directly to the spam folder, and I marked all those that arrived in the inbox as spam, including those e-mails that came directly from Ledger. I don't understand why it would be a problem if someone receives 100 spam messages a day, most of which end up in the spam folder, I neither read them nor am I interested.
If it's minor issue, I'm wondering what would be serious problem for them. I hate when companies trying to pretend that everything is fine when everything is just burning and they think that their customers are fools who don't understand what's going on. Sometimes I think that it would be better to send message and admit "Yes, we f*cked up"
If you have ever met people in your life who always think they are right and minimize their every mistake, no matter how big it was and had a negative impact on people, then you understand what kind of people were or still are at the head of that company. It is simply better not to deal with such people, and luckily there are alternatives that are more than adequate replacements.