No it isn't normal. I contacted support many times. I'm not losing more time with it. You have the instructions. I already sent too many emails and messages as you may know. You have the same withdraw instructions already told on your email.
Just transfer my funds and publish here in public the txid.
Working on processing your request. Kindly await a detailed response, which we will provide shortly.
Can you do the same for me? 1 week passed without answers for my questions on my thread...
btw gl with it OP
