AMA: I Operate an Online Casino

[SirJohnVonSlotty]

I am curious if it is hard to keep up with any casino regulators and what your thoughts may be on potential regulatory changes that could perhaps affect your casino in the next five-10 years.

Aiming to become an MGA licensed brand and working white hat as much as possible. With better regulation you can work with better talent and stronger ambassadors. Regulation is good both for the operators, players, workers and countries that are hosting the operator.

I was curious to see what your thought were on AI integration with the crypto casino technology? Does your brand or brands currently use AI in anything casino related?

I've personally implemented a sportsbook widget that was writing out quick content for match results, like a recap of what happened. Works great if you combine it with internal data and automate it through AI.

AI-Shortcuts (e.g. developing games, images, reviews through AI) doesn't match the vision of how a successful operator should work. I think that human work should still be involved. If you're googling a review of the latest mercedes G class, you want to read a human experience, not  AI generated crap.

I am curious how your casino manages the security of the network against cyber related threats & also am curious as to how you safeguard your crypto coins - are they kept in an exchange or in a "hot wallet"

I've already answered this, but in short, the provider is taking care of that.
RE; attacks - You have a platform provider who's taking care of the CDN and bot net attacks and it's their job to guard us from them, and they are successful at it.
RE; wallets - You have the payment provider who's taking care of the exchange, wallets, security and so on. Portion of the money is with them for faster payouts to the customers, a portion of the money is on the companies "bank roll" and then forwarded to different providers to supply them with funds. E.g. the affiliate system that pays out affiliate commissions need to be manually funded from the main bank account, but once it's on the affiliate platform, it's technically "with a provider".

 

I am also very curious to know what are some of the most valuable lessons that you have learned being in the industry for so long?

If you create a better system to battle scammers, the scammers will invent a better system to scam you. It's just part of the industry, there's nothing you can do about it except have a department taking care of it. Connected with that, there will be collateral damage, and if a customer makes too much noise, you need to individually approach it and check if you maybe mistaken him with a scammer.

Right now I'm battling a group of idiots who are purchasing our domain names and launching replicas of the casinos there. So what did I do? I spent 5k eur on buying all the domain TLD's like .net, .org, .io etc. What did the scammer do? They bought numbered domains )) So if I own casino.com, they have purchased casino1.com, if I own casino.org, they've purchased casino1.org. There's just no way you can eradicate them and win.

[tread93]

I am curious if it is hard to keep up with any casino regulators and what your thoughts may be on potential regulatory changes that could perhaps affect your casino in the next five-10 years.

Aiming to become an MGA licensed brand and working white hat as much as possible. With better regulation you can work with better talent and stronger ambassadors. Regulation is good both for the operators, players, workers and countries that are hosting the operator.

I was curious to see what your thought were on AI integration with the crypto casino technology? Does your brand or brands currently use AI in anything casino related?

I've personally implemented a sportsbook widget that was writing out quick content for match results, like a recap of what happened. Works great if you combine it with internal data and automate it through AI.

AI-Shortcuts (e.g. developing games, images, reviews through AI) doesn't match the vision of how a successful operator should work. I think that human work should still be involved. If you're googling a review of the latest mercedes G class, you want to read a human experience, not  AI generated crap.

I am curious how your casino manages the security of the network against cyber related threats & also am curious as to how you safeguard your crypto coins - are they kept in an exchange or in a "hot wallet"

I've already answered this, but in short, the provider is taking care of that.
RE; attacks - You have a platform provider who's taking care of the CDN and bot net attacks and it's their job to guard us from them, and they are successful at it.
RE; wallets - You have the payment provider who's taking care of the exchange, wallets, security and so on. Portion of the money is with them for faster payouts to the customers, a portion of the money is on the companies "bank roll" and then forwarded to different providers to supply them with funds. E.g. the affiliate system that pays out affiliate commissions need to be manually funded from the main bank account, but once it's on the affiliate platform, it's technically "with a provider".

 

I am also very curious to know what are some of the most valuable lessons that you have learned being in the industry for so long?

If you create a better system to battle scammers, the scammers will invent a better system to scam you. It's just part of the industry, there's nothing you can do about it except have a department taking care of it. Connected with that, there will be collateral damage, and if a customer makes too much noise, you need to individually approach it and check if you maybe mistaken him with a scammer.

Right now I'm battling a group of idiots who are purchasing our domain names and launching replicas of the casinos there. So what did I do? I spent 5k eur on buying all the domain TLD's like .net, .org, .io etc. What did the scammer do? They bought numbered domains )) So if I own casino.com, they have purchased casino1.com, if I own casino.org, they've purchased casino1.org. There's just no way you can eradicate them and win.

This is all great and very interesting stuff! Thank you for taking the time to respond to my message. Its hard to separate through all the quotes and questions so I'm just going to write a reply back and jumble everything into one paragraph starting from the top down.

It's fantastic that you have this goal to become MGA licensed, it sounds like Malta is really booming with their gambling scene! Agreed regulations are definitely better for the hosting country / gov etc.

Its nice to see that you used AI for something very practical to help you achieve your goal instead of using it to generate the entire portion of the content. Would definitely agree that the human input for human centered products is imperitive, why have something artificial when you can have real and authentic?

So for your content data network i'm sure you guys are using some crazy cloud workload protection platform to safeguard against ransomeware etc. I'm sure you've also invested heavily into a defense mechanism. Also thanks for the breakdown on how the money moves, that makes complete sense. I'm sure you have to have great relationships with these providers and there is a great deal of trust in them.

This last question about just general advice is probably my favorite part about your response. Those bastards lol they just don't stop with their efforts do they? I wonder if you can set up a bait and hook trap to lure them in somehow and fry their hard drives hahaahha if only it were that easy.

[pinggoki]

~

It really doesn't matter what the business is, if you're the one responsible for the numbers, it's 24/7. Then the free time depends on how smart the people below you are.

~

Yes, a lot, but you get used to it. The motto that I sell to those who didn't get used to it is "I see that you're stressed about this problem, but you'll resolve it, and once you resolve it, you'll have an even worse problem to deal with, so stop stressing about them so much."

~

Same as with girls, if you offer value they will stay, if you don't offer value they will leave. Now what that value is depends on the individual, and you have to take your time, sit down and talk with them about it.

If someone is in Marketing, you offer them a good roadmap where they can quickly move up the ladder together with a good, achievable bonus strategy, and then you also leave them to build their own network that they will sooner or later transfer to somebody else's company, but that's just part of the game and you have to accept it.

If someone is in Compliance, you offer them a good training and certification roadmap for every successful quarter closed, etc. You have to have an individual approach.

And don't ask me about hiring, I've been hiring people for 16 years and I still didn't figure it out. For my last copywritter position I've interviewed 100 people, hired two, fired both of them within 1 month. Then a girl randomly messaged me on Linkedin and now she's the best performer in terms of content.

Thank you for your response, really helps put in perspective what a business owner have when it comes to things like this, hopefully your prosperity continues and that more people will be educated by you through this AMA in the forum and outside the forum. That's actually a really good thing with how you deal with stress, what I can remember from this is that Homer Simpson meme where he tells Bart that this is his worst day yet and not the worst day ever in his life. Good things come when you least expect them, it's a really awesome thing that you've got this girl as a copywriter out of nowhere, really makes you believe that it's always in the strangest of ways that you do find good people.

[junder]

Q: Can I open an online casino by myself?
I wouldn't recommend opening a casino by yourself or even with a team of junior people, the market is so competitive that you will either be eaten up by the competition, or by scammers. It's a tough job with a lot of stress. If you would like to enter the industry, and do something by yourself, you can always open an affiliate site with Wordpress and work your way up.

Q: How many people do work at an online casino?
Smaller operations usually have up to 15 people, medium operations up to 500, larger can go up to 5000, it all depends on how many services they do in-house. If you're outsourcing almost every aspect of your business, then you can work with a smaller team, but if you have your own customer support or your own casino platform, then we're talking about several hundred people for just one department.

During my gambling I had the thought with my friend who himself is an expert in the It field to open a casino, but indeed after thinking about it is not an easy thing to build an online casino that I planned with my friend only three people.
And I never thought about this, with the number of people working in online casinos can reach 5000 people it is crazy, I'm sure the casino owner is very smart in managing it because with 5000 people of course it is not a small amount. When a casino has that many workers I'm sure the casino is really big and running well in terms of income and profits.

[Tungbulu]

Q: Can I open an online casino by myself?
I wouldn't recommend opening a casino by yourself or even with a team of junior people, the market is so competitive that you will either be eaten up by the competition, or by scammers. It's a tough job with a lot of stress. If you would like to enter the industry, and do something by yourself, you can always open an affiliate site with Wordpress and work your way up.

Q: How many people do work at an online casino?
Smaller operations usually have up to 15 people, medium operations up to 500, larger can go up to 5000, it all depends on how many services they do in-house. If you're outsourcing almost every aspect of your business, then you can work with a smaller team, but if you have your own customer support or your own casino platform, then we're talking about several hundred people for just one department.

During my gambling I had the thought with my friend who himself is an expert in the It field to open a casino, but indeed after thinking about it is not an easy thing to build an online casino that I planned with my friend only three people.
And I never thought about this, with the number of people working in online casinos can reach 5000 people it is crazy, I'm sure the casino owner is very smart in managing it because with 5000 people of course it is not a small amount. When a casino has that many workers I'm sure the casino is really big and running well in terms of income and profits.

I knew for sure that managing an online casino can indeed be quite a hand full and definitely not a for 3 people, not even if they are experts. But the truth is that, I wouldn’t have even imagined that there was a possibility to have over 5000 staffs, what? That’s absolutely crazy, because I don’t think i know so many companies that has the same capacity to accomplish such number of employees. If that’s so then, the online casino might as well just be the highest job creation enterprise for people, because it really means more than a lot to take over 5000 people out of the unemployment market and giving them a job. I’m still trying to phantom and to imagine the possibility of such a thing.

[junder]

During my gambling I had the thought with my friend who himself is an expert in the It field to open a casino, but indeed after thinking about it is not an easy thing to build an online casino that I planned with my friend only three people.
And I never thought about this, with the number of people working in online casinos can reach 5000 people it is crazy, I'm sure the casino owner is very smart in managing it because with 5000 people of course it is not a small amount. When a casino has that many workers I'm sure the casino is really big and running well in terms of income and profits.

I knew for sure that managing an online casino can indeed be quite a hand full and definitely not a for 3 people, not even if they are experts. But the truth is that, I wouldn’t have even imagined that there was a possibility to have over 5000 staffs, what? That’s absolutely crazy, because I don’t think i know so many companies that has the same capacity to accomplish such number of employees. If that’s so then, the online casino might as well just be the highest job creation enterprise for people, because it really means more than a lot to take over 5000 people out of the unemployment market and giving them a job. I’m still trying to phantom and to imagine the possibility of such a thing.

I'm not saying that building a casino is easy, especially if it's only done with three people, what I'm saying is that it's not easy to build a casino with only three members. Are you sure building a casino is very easy to do?
I agree with you, if the casino recruits 5,000 workers, then that is a fairly large job market and this is the positive side of gambling because some people work to earn income.
If gambling in my country is legalized, maybe there are people who work officially, in reality there are some people who have celebrity status by promoting online gambling platforms and they are arrested by the authorities because basically online gambling or laring is prohibited in the country.

[examplens]

It’s been a year since I joined this forum, and I was initially hesitant about starting an "Ask me Anything" thread due to the spam issues in the gambling section. However, since several users requested it and I’ve enabled self-moderation to combat the spammers, I’m hopeful that we can make this section more engaging together.

Just open your own thread, if you really prove yourself by giving a genuine answer, there will probably be people interested in participating in the discussion. In this way, you clutter up someone's topic and create additional confusion plus while writing "frequently question and answers", and the essence of AMA is to ask unusual questions.