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Author Topic: Does even freezing a customer's account curb irresponsible gambling?  (Read 1097 times)
lienfaye
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February 10, 2024, 07:26:00 AM
 #41

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
Did you experience this or just a hypothetical question? Because it's unusual for casino to freeze the account of their player for being out of control. In fact, it is actually beneficial for their business if the gambler keep on depositing money, it means more revenue. So they'll never do this unless there's a violation in the gambler's end.

Anyway, if this actually happened, just shows the casino is not just after profit. Clearly they are concern to their gambler's behavior, preventing their player to have a further losses. It is actually a good thing. So if you are the gambler who experienced this and you are eager to play again to chase back what you have lost. Think deeply if what you're doing is right. Maybe it's better to refrain from playing this time and just do other activities to divert your attention.

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February 10, 2024, 08:13:23 AM
 #42

. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
If they do that to all their customers, how then will they make profits. We should understand that casinos make profits from our losses so they won't care if you are losing to the extent of freezing your account but rather they will play their part and count their losses.
A casino's only interest I'm freezing your account is when you either break rules or resistance to comply with some kyc or the others. Also when they find some illicit activities from your account like you trying to turn the tables around then you may have your account frozen as well.
Casinos don't mind you lossing as it's all part of the game plan and strategy for them to make their profits of our losses. Even as at that, it won't help in anyway to curb irresponsible gambling activities or betting addiction.

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February 10, 2024, 08:30:20 AM
Last edit: February 10, 2024, 06:50:38 PM by Yatsan
 #43

Practical answer? A gambler can just create another account if we are just concerning the gambler's activity. If it is with the credits or money frozen with his account, he woud more likely have bigger drive to still gamble given that fact that he's irresponsible; if there's a will, then for sure there's a way. We are talking about irresponsibility and that is within an individual's habits and personality. It may create a temporary stop to his gambling activity at that moment but there are other platforms he could play with for sure. Likewise with landbased casinos wherein if you are banned, other businesses on the same industry could accept you. It should start within a gambler if he aims to aid irresponsibility. It might not be that easy but alike with his drive to gamble, if he has a will then he would do it even with baby steps just to start with.

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February 10, 2024, 08:41:06 AM
 #44

Let me tell you the truth, gambling sites are happy to see you to always deposit money. They do not make any research about you and they do not care about the money that you are spending on gambling.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
No, it can not curb irresponsible gambling because the gambler can go to another gambling site and continue gambling.
+1 on this. Gambling casinos don't really care about gamblers getting addicted or whatsoever. I haven't heard of such stories where someone's account got frozen for that specific reason. Online and offline gambling I never heard of freezing of funds or account. Maybe in some other countries but here in my country I found none.

It won't literally curb irresponsible gambling instead it will disappoint gamblers and might cause any mental breakdown if it happens that gamblers take it seriously.



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February 10, 2024, 08:57:54 AM
 #45

what I know is that casinos will not freeze accounts if they are not suspected of cheating, casino sites will be happier to get irresponsible gamblers, they will get more profits from their customers

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February 10, 2024, 08:59:36 AM
 #46

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is a tricky question and I am not really sure if the actions would help reduce irresponsible gambling. From the casino side it's a nice way to try and protect their customers. But does losing money and depositing new funds really mean that we are irresponsible? In some cases yes, but in other cases people just don't like to have too much money at the casino. For me it's a security risk to leave large funds at the casino, I would rather pay a bit more in transaction fee and be in full control of coins. From a gamblers point of view an account freeze could help to take a break from gambling and clear our head. Unfortunately there are a large number of different online casinos we can choose from. The gambler can just switch casinos, deposit new money and keep gambling. The only solution would be if all casinos work together and the account freezes is globally. At the moment this doesn't seem very realistic.
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February 10, 2024, 09:00:12 AM
 #47

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I would like the see casinos act in this manner because it will assist in stopping gambling addiction. Sadly casinos are profit-making organisations so they will always want bettors to keep betting. If a casino freezes my account because of suspected over-gambling, I won't be angry or consider opening another account. Waiting for three weeks will be my best option because it is clear that the casino cares about my well-being. I will be loyal to such casinos because they care about customers.    

No, it can not curb irresponsible gambling because the gambler can go to another gambling site and continue gambling.

Indeed, it might not stop the gambler from gambling because the process of opening another account is easy. However, some gamblers might decide to wait until the suspension elapses if they are used or loyal to the casino. I have played in some casinos but I am attracted to few because of their quality service. There are some casinos I will never use because of the bad experiences I had, so I might consider waiting for three weeks.    

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February 10, 2024, 09:17:11 AM
 #48

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

In my opinion, it doesn`t solve any problem because the gambler will immediately create another account and even discourage friends from creating an account with that casino telling them his experience and thereby demarketing the casino but it would only be effective if when your account is frozen it hinders you from opening accounts with other casinos then such a gambler will be careful next time not to face such sanction. For example, once a debtor has been blacklisted it hinders the person from accessing a loan from other loan sharks or financial institutions. This should be the same with frozen a bet account. Except this way, it cannot help an addicted gambler. But then, betting companies are capitalist so since they benefit from a gambler than even gamble more they will never freeze the account because it is in their interest. Some betting companies have been accused of closing the betting accounts of people who won big. So, they only froze accounts of people who have big winnings and not people who fund recklessness.

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February 10, 2024, 09:17:36 AM
 #49

I think it's quite ridiculous that a casino company will freeze your account because they feel or knows that you are gambling irresponsible, this people are actually looking for money and you are one of their top customer due to addiction, and you think they will stop you? The only thing that would make them take such an action is if you broke their rules.

And talking about if the addictive person involve would stop? No, because an addictive person sees gambling as a thing they can't do without, so I believe they will definitely open a new account, just to keep on gambling wether dy are winning or not.

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February 10, 2024, 09:18:43 AM
 #50

Freezing a customer’s account will only be a temporary impediment. There’s endless options if they want to continue gambling. Losing access to your funds would make any rational person think twice about their choices, but some people get too caught up in emotion to consider the consequences.

Casinos can only do so much. Ultimately, irresponsible gambling can only be fixed if the person has the mental fortitude to control their behavior.

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February 10, 2024, 09:28:19 AM
 #51

............
Does even freezing a customer's account curb irresponsible gambling or betting addiction?

There is always a chance for someone to continue gambling, even though their account has been frozen on one of the casino platforms they visit most often. Because he can still register on other casino platforms, and even though all casino platforms prohibit him from registering and betting on them, there are still illegal casino platforms that he can still visit.

And talking about responsible gambling, it must be done from within oneself, and if the person does not have the determination and strong commitment to a responsible gambling activity, then whatever form of support and effort is made will be useless and will not never changed his impulsive gambling behavior. For responsible gambling, individual awareness is needed, because whether gambling is good or not depends on who plays it.

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February 10, 2024, 09:33:30 AM
 #52

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

The type of concern from the casino. I honestly don't think that there's such casino that exist. Casinos normally just implement their TOS and there has been no TOS that a gambler's account will be frozen once they are found irresponsibly gambling. In fact, I believe that casinos love that, they don't use feelings so they are not guilty. There's a saying that casinos love losers but hate winners, I think that's just the basic principle they follow, nothing else.

Freezing of account would only happen if we violate the TOS, or if the initiative is coming from us like we want to self exclude ourselves for a certain amount of time, and that is using the casino feature embedded in our account.

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February 10, 2024, 09:34:06 AM
 #53

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I know this is a hypothetical question because casino won't have to stop you from gambling the way you are because it is your money and in fact they won't you to gamble more and your chances of winning is limited.

However, for the response to such action, I think it depends on the person involved. An irate person will get angry about that and an addict also will not find it funny but someone who is a moderate gambler will not be abusive but will look inward to himself and make his amendment to his gambling activities.

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February 10, 2024, 09:37:51 AM
 #54

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
I will like to see such response from a online casino customer service because it sounds too good to be true, casinos will rather allow you to keep gambling and keep losing everything, it's good for their business, trying to make you stop or control your desire for gambling is like telling people not to gamble, it's clear that they will start making less money.

The only way this idea makes sense is if the gambler is the blocking himself off the casino for a while and later decide to reopen the account, maybe after getting control of themselves again.

Even if your own way is possible, it won't help the gambler to limit his irresponsible gambling because to them they are doing what's needed to be done, you can't force someone to stop their addicting gambling behaviour, it's only the gambler that can stop themselves, they can abandon a casino if they are blocked and open another.

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February 10, 2024, 09:40:38 AM
 #55

Yes, maybe I will feel angry, swear and not be able to accept the casino treatment. But if I feel that what I did was a form of irresponsible gambling according to the casino, I will accept it and admit that the mistake was mine and I will not repeat it, even in any casino. However, we must admit it was our mistake and say we will never do it again. Maybe freezing customer accounts can curb irresponsible gambling but if it's an online casino, I'm not sure it can stop the people who do it from coming back to that casino. They can even gamble at other casinos that are not too strict in monitoring their customers because such people already have problems in their minds. The person should have felt that he had made a mistake by gambling irresponsibly and depositing money consecutively, which made the casino suspicious.

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qwertyup23
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February 10, 2024, 09:47:44 AM
 #56

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

First and foremost, I doubt that gambling platforms would implement this kind of idea. Additionally, how can they say also that a person has been gambling "irresponsibly" by relying only on the deposit history?

Gambling establishments are businesses. This means that their goal and aim here is to accumulate profit. Any implementation or activity that may hinder their business model is against their mandate and goal in the first place.

While there may be gambling casinos/platforms that have some sort of instrument or sign that may warn a user about their expenditures, I really do believe that restricting another one's account and preventing them from gambling further would not be carried out by these establishments.

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February 10, 2024, 09:49:27 AM
 #57

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
Freezing a customers account doesn't not cub irresponsible gambling, but this I would say, largely depends on the gambler him or her self, that is, the type of person he or she is.
Some gamblers are the types who get furious easily, and this is one of their natural threats, for such  gamblers, it's very easy for them to get furious, bash the casino's customer care for what is not their fault, logout of that casino and then register or login on another casino, deposit and continue their gambling.

While there are some other gamblers who such an action would draw them back to order, make them pause and think and realize that they have done something wrong and try to not repeat same thing again.

Overall, freezing a customer's account does not cub irresponsible gambling  in general, but it's still a good measure any casino would take to bring their misbehaving customer back to their right senses.

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February 10, 2024, 09:54:15 AM
 #58

...
Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is the first time I have heard of a casino freezing people's accounts because they gambled a lot and lost, is something like this even possible? I can't imagine some casino doing this...

If something like this exists, I doubt that it can cause people to gamble less, what's more, I think something like this is counterproductive. Someone (me for sure) would be very annoyed by this, I would certainly change the site and gamble maybe even crazier in another place.

Well, I doubt that some casinos are doing this! First, it's difficult to know how someone gambles, and how much money he spends on gambling, without touching someone's privacy too much. And second, even if they think that someone is really responsible they can inform him about those suspicions, just freezing someone's account is bad and rude. If there is a casino like this, their policy is very bad!

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February 10, 2024, 10:10:52 AM
 #59

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

The more often you make deposits, the more the casino will like you, they will not block or freeze your account at all. However, if you make too many withdrawals then your account will most likely be frozen or you will be banned from playing at that casino again.

So the casino won't care how much money you spend at their casino, they won't care about your addiction, but if you withdraw a lot of money from them then they will care and put a mark on your account. Casinos are businesses and not charities or social foundations that care about your problems and finances

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February 10, 2024, 11:01:35 AM
 #60

Yes, maybe I will feel angry, swear and not be able to accept the casino treatment. But if I feel that what I did was a form of irresponsible gambling according to the casino, I will accept it and admit that the mistake was mine and I will not repeat it, even in any casino. However, we must admit it was our mistake and say we will never do it again. Maybe freezing customer accounts can curb irresponsible gambling but if it's an online casino, I'm not sure it can stop the people who do it from coming back to that casino. They can even gamble at other casinos that are not too strict in monitoring their customers because such people already have problems in their minds. The person should have felt that he had made a mistake by gambling irresponsibly and depositing money consecutively, which made the casino suspicious.

An addict doesn't see the way he gambles as irresponsible because his thinking is already affected. It will be difficult for him to accept the sanction in good faith. Secondly, do you think an addict can stay for weeks without gambling? It is not possible. The anger will span from the fact that he still has money in his bet account to gamble and so freezing the account for weeks to him is a denial of the money and this can amount to anger. This feeling is likened to the feeling you get when a bank holds your money for some weeks due to a failed transaction.

There are so many casinos and it is even difficult for an addict to own only one casino account so he can easily focus on gambling with other accounts immediately without bothering about anything except his money in the freeze account.

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