Rollbit closed my account and stole $3,800

[kezar1]

My friend stopped playing last spring on his own initiative. His account was not banned.

[BitcoinGirl.Club]

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

The friend who told me about rollbit has an account and logged into his account from
my computer. But that's not a crime, is it?

That's not a crime, no. Could you please let us know their display name?

I would like to know from Rollbit Razer what more to this story as from the OP I can see what he said is so far correct. Rollbit Razer assured him it was not supposed to be an issue but then they decided to ban the account.

[holydarkness]

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

The friend who told me about rollbit has an account and logged into his account from
my computer. But that's not a crime, is it?

That's not a crime, no. Could you please let us know their display name?

I would like to know from Rollbit Razer what more to this story as from the OP I can see what he said is so far correct. Rollbit Razer assured him it was not supposed to be an issue but then they decided to ban the account.

Yeah, I wanted to know more too. I believe there is more to the story than OP tell. And since I don't think OP will tell us, best source will be Rollbit. But Rollbit [like several other casinos] usually will not return to a thread when they think the case is closed and they've provide enough.

Thus, I relied on alternative means of communcation, reaching him through PM about two hours ago, asking his help to provide an email from their side, showing their support told him that his previous account was banned.

P.s.: I believe there is a small error on your quote? By the end of your post.

[kezar1]

Is there any news about my complaint? I still haven't received an answer from Razer: what rule did I break? and where is the evidence that I was warned not to open a new account?

[holydarkness]

Is there any news about my complaint? I still haven't received an answer from Razer: what rule did I break? and where is the evidence that I was warned not to open a new account?

The whereabout of the evidence of you being warned not to open new account, I believe only you [or your friend] can provide it. Rollbit has previously expressed reluctance in sharing private-natured information to public, a txID, in concern of and in respect to their privacy. I strongly assume they will not be willing to share something that's even more private like an exchange of email.

What was your bet about, again? Was it casino games or sport related?

[kezar1]

I did not receive any warnings from Razer. He lies that he warned me. I made only 4 bets on sports, after which the account was blocked.

[holydarkness]

I did not receive any warnings from Razer. He lies that he warned me. I made only 4 bets on sports, after which the account was blocked.

Ahh... I see.

Given Rollbit can not share private information here, and you insist that the evidence is nonexistent, that you or your friend have never been warned by Rollbit, I don't think we can get a resolution without someone being a third-party and having an access to those info, in other words: an arbitrator.

Since it's sports-related, I don't think CG will want to handle this. You can try to escalate this to them though, see if they will try to mediate the case and limiting the scope to multi-account detection. Otherwise, I think the other way is only by escalating this to their master license holder. From time to time, Rollbit stated their willingness to cooperate with a mediation of their licensor, and will provide necessary information to them.

However, due to the nature of licensor's mediation that can take weeks, I'm advising you to give CG a shot first, see if they would want to mediate with condition as mentioned above.