The person who was in charge of PR should think about changing jobs.
99% of PR/HR people are totally incompetent.
Most of them are cute millennial/GenZ chicks, so don't expect them to lose their job... they know how to "keep" it, especially with DEI these days.
I've never had an account of mine "hacked" (false term,
social engineering is far more accurate) and TBH, I don't even understand why is SIM/SMS relevant with 2FA apps such as Google Authenticator. No excuses for buttfuckery. It's
100% incompetence.