Rollbit account locked (Closed with 2.3k in it) no option for withdrawal.

[Adamrollsbits]

EDIT: ACCOUNT CLOSED - no option to withdraw, no answer's and no reply. If you lose 5000 no need for KYC, if you're up on your deposit and try to withdraw GL.


Hi, I have been using rollbit since 22, not a massive amount wagered or anything.

I have never used a VPN to login as i checked my login history on the site - i am from the UK.

Have a balance of 2368.75 and have been asked to provide KYC which has been rejected, tried live chat but waited for an hour and the person from the correct team wasn't available and then the agent stopped responding.

Anybody know the chances of me getting the funds out? these are mostly winnings and not my deposit but still money nonetheless.

I've deposited roughly 500USD in the past 72 hours and withdrawn 2500USD no issues all on the same IP in the uk.

Apologies if this is in the wrong section as i am not accusing Rollbit of scamming - overall probably more an error on my end by using the non-restricted games in the UK did not forsee this becoming an issue.

Thanks for any advice/help i can get.

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[Davidvictorson]

Anybody know the chances of me getting the funds out? these are mostly winnings and not my deposit but still money nonetheless.

I've deposited roughly 500USD in the past 72 hours and withdrawn 2500USD no issues all on the same IP in the uk.

This statement is not consistent with the previous one. Do you mean that within the period of try to withdraw your funds you have deposited 500USD and withdrawn 2500USD? If yes, then it you have solved the problem if not, you should make your statement clear so that it will be easy to understand.

Right now the help or advice I have for you is to reach out to
Rollbit Razer. It is the account of Rollbit support on the forum. The user is active in responding to these sorts of issues.

[Adamrollsbits]

'I've deposited roughly 500USD in the past 72 hours and withdrawn 2500USD no issues all on the same IP in the uk.[/quote]
This statement is not consistent with the previous one. Do you mean that within the period of try to withdraw your funds you have deposited 500USD and withdrawn 2500USD? If yes, then it you have solved the problem if not, you should make your statement clear so that it will be easy to understand.'


Apologies - I mean from the same IP Address and not related to the current balance in the account. Sorry this wasn't clear - just stating that i have been playing over the weekend without a vpn etc and there was no issues until now.

[Bitcoin_Arena]

Apologies - I mean from the same IP Address and not related to the current balance in the account. Sorry this wasn't clear - just stating that i have been playing over the weekend without a vpn etc and there was no issues until now.

In other words, in the past few days you deposited $500, won about $4,868.75 in total. You withdrew $2,500 without any issues but then when you decided to withdraw the remaining $2,368.75, you started getting issues with a rejected KYC verification… Am I right?

Did they give you any reason why your KYC was rejected?

[Adamrollsbits]

Did they give you any reason why your KYC was rejected?
[/quote]

My KYC was rejected as I am from the UK which is restricted on rollbit.

Have just had a response from the live chat - nothing other than "Hi there, the account is now closed" after waiting 2 hours for someone from a different department.

Look's like they're just keeping the money and that's that.

Thanks for your time anyway.

Sidenote - the rollbit live chat seems extremely helpful   >>>

'am i better to just wait for email?I started this chat before 7pm just over 2hrs ago'

'Hi - I've sent an email to support I can't wait any longer sorry. Can you please send me an email when someone is available?'

'Hey there.'
'The account has now been closed.'

How will the money in the account be withdrawn? can i just paste address?

'Looks like more than the deposit was already returned'

'there was over 2300USD in the account though - why would it be closed now without the option to withdraw this?'

'Looks like more than the deposit was already returned.'

[acroman08]

My KYC was rejected as I am from the UK which is restricted on rollbit.

so you were clearly breaking their terms and conditions. While it is regretable that you weren't able to withdraw all you funds, you are still quite lucky that you were still able to withdraw a portion of your funds.

perhaps next time spend some time reading a casino's terms and conditions to avoid issues like this.

[Bitcoin_Arena]

My KYC was rejected as I am from the UK which is restricted on rollbit.

Bummer. You should have carefully looked through their terms of services before making any deposits. United Kingdom clearly appears in the list

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

When I visit the site from a restricted IP location, I even get a warning though it's easy to ignore, but they do put an effort to warn you.


About the balance, since you have withdrawn more than you deposited, you are definitely not going to get the remaining money back since you breached the terms of service

[Adamrollsbits]

Yeah I guess that’s expected. Suppose it’s more the fact half of their users probably do the same with a VPN, everything is fine until you win money then it’s an issue xD

[Mahdirakib]

I have never used a VPN to login as i checked my login history on the site - i am from the UK.

Rollbit always shows an warning whenever someone tries to access the site from a restricted region. They must have shown the warnings while you tried to login from UK. Looks like you have ignored the warnings and still proceed to create an account at Rollbit. I can also show you login history from UK region by accessing Rollbit with a UK VPN, but it doesn't give you the legal permits to use the casino as you have ignored the warnings.

[Adamrollsbits]

I have never used a VPN to login as i checked my login history on the site - i am from the UK.

Yes, hence the way I said do the same WITH a VPN. I did not use a VPN, and my withdrawals and deposits were fine until I was winning.

[Hhampuz]

So you breach ToS, manage to make a $2000 profit and then complain? Goodness gracious.

[AHOYBRAUSE]

So you breach ToS, manage to make a $2000 profit and then complain? Goodness gracious.

Haha, that's exactly what I was thinking.

OP, when you register an account you agree to the terms and conditions of the site/casino.
If you don't read these terms that's your own fault.

Also you say once you are winning there is a problem. You won and have withdrawn 4x profits from it, there was no problem. But then they looked deeper into it and found that you violated their terms, which you actually did. What's there to complain about and make a thread in this forum when it's 100% your own fault?

You were lucky to fly under the radar since '22.
Normally, if you used a banned region's IP, you shouldn't be able to open the site at all. Don't know if that is the same for rollbit but at some other sites if you do so you get denied just to enter already.

[lovesmayfamilis]

If the casino has updated its equipment, then you will also have problems using a VPN. You can be glad that you were invisible, but now more and more finance-related sites are implementing cheat detection and the use of VPN into their sites, so if your IP is exposed, I would not recommend coming back with a VPN. Many VPNs can periodically turn off and malfunction without the user’s knowledge, thereby revealing the real address.

[holydarkness]

I will try to inform Razer about this, see if he has certain approach for this case and [perhaps] allow you the rest of the withdrawal and permanently lock you up right after. But personally, I think, if you're in overall profit, they wouldn't settle with allowing you to withdraw the rest of them, as those fund will be allocated to cover their loss due to the breach you made.

[Hhampuz]

I will try to inform Razer about this, see if he has certain approach for this case and [perhaps] allow you the rest of the withdrawal and permanently lock you up right after. But personally, I think, if you're in overall profit, they wouldn't settle with allowing you to withdraw the rest of them, as those fund will be allocated to cover their loss due to the breach you made.

There is no reason, and should be no further attempts to give this user any more money.

[holydarkness]

I will try to inform Razer about this, see if he has certain approach for this case and [perhaps] allow you the rest of the withdrawal and permanently lock you up right after. But personally, I think, if you're in overall profit, they wouldn't settle with allowing you to withdraw the rest of them, as those fund will be allocated to cover their loss due to the breach you made.

There is no reason, and should be no further attempts to give this user any more money.

Yes, I have to say that I agree, given OP breached a ToS for a while and managed to make some profit about it. Nonetheless, Razer's reply here with the findings might help seal the case, so I can officially mark it as "resolved" on my list.

[Hhampuz]

I will try to inform Razer about this, see if he has certain approach for this case and [perhaps] allow you the rest of the withdrawal and permanently lock you up right after. But personally, I think, if you're in overall profit, they wouldn't settle with allowing you to withdraw the rest of them, as those fund will be allocated to cover their loss due to the breach you made.

There is no reason, and should be no further attempts to give this user any more money.

Yes, I have to say that I agree, given OP breached a ToS for a while and managed to make some profit about it. Nonetheless, Razer's reply here with the findings might help seal the case, so I can officially mark it as "resolved" on my list.

I think this already is considered resolved, no? Player states he did KYC with UK info and got banned as a result, making a $2k profit in the process. I don't even think there's any need for Razer to share anything more here as I don't know what could be added?

[holydarkness]

Yes, I have to say that I agree, given OP breached a ToS for a while and managed to make some profit about it. Nonetheless, Razer's reply here with the findings might help seal the case, so I can officially mark it as "resolved" on my list.

I think this already is considered resolved, no? Player states he did KYC with UK info and got banned as a result, making a $2k profit in the process. I don't even think there's any need for Razer to share anything more here as I don't know what could be added?

Basically, yes. With OP admitting that he breached their ToS by accessing Rollbit from restricted area, there should be nothing more for Razer to address. But from time to time, Razer surprises me with his decision, as a good gesture. So probably, he'll surprise us too with this one, where the case can be marked as resolved with OP locking the thread and editing the first title [i.e. OP agrees that the case is resolved as well].

Although... even without Razer's reply [which is justified on this case] or that he come with a similar decision as we currently have, that OP is already in profit and Rollbit will not spend another cent for him, I think I will change the status as resolved after 24 hours, as I am just waiting and see if Razer will want to say something.

Let's just say I much prefer every T's and I's are crossed and dotted.

[Adamrollsbits]

Yes, I have to say that I agree, given OP breached a ToS for a while and managed to make some profit about it. Nonetheless, Razer's reply here with the findings might help seal the case, so I can officially mark it as "resolved" on my list.
[/quote]


I would actually agree - Risk i took using a site restricted in my country. A little dissapointed about the remaining balance as it is a lot of money to me but if Razor agrees the money should not be refunded feel free to close this.

Thank you all for your time.

[shasan]

'there was over 2300USD in the account though - why would it be closed now without the option to withdraw this?'

Based on your statement I came to know that the KYC document you have used is delisted/blacklisted by the gambling site for the law of the country of your document. As it is out of their policy I mean policy violation they have the right to close the account without returning any winnings. I think if you were not able to withdraw any funds then they would consider enabling the withdraw of the winning amount.

[holydarkness]

'there was over 2300USD in the account though - why would it be closed now without the option to withdraw this?'

Based on your statement I came to know that the KYC document you have used is delisted/blacklisted by the gambling site for the law of the country of your document. As it is out of their policy I mean policy violation they have the right to close the account without returning any winnings. I think if you were not able to withdraw any funds then they would consider enabling the withdraw of the winning amount.

It is not necessarily that a gambling platform restrict access for user residing in certain country simply due to the law of that country, for instance, prohibit gambling activities and casino business. Even when a country allows gambling activity, when a casino or a provider does not have a permit to operate on that country, they'll still put these countries as prohibited territories. It is for the sake of compliance and licensing.

As for withdrawing the winning amount, though every casinos has their own approach on ToS violation, majority of them will refund only the sum of initial deposit or if the user is at total loss. When a user who violates ToS is in overall profit, the rest of the winning amount will be confiscated to "recover" the casinos' monetary loss from those violation.

This should answer why Rollbit also didn't allow withdrawal of OP's winning amount, as OP already withdrawn more than the sum of his deposit

[...]
'Looks like more than the deposit was already returned'

'there was over 2300USD in the account though - why would it be closed now without the option to withdraw this?'

'Looks like more than the deposit was already returned.'