BC.Game asking for KYC before letting me Withdraw

[Coin_trader]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.
About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

If you read carefully his post. He doesn’t required of undergoing for playing 5 years on this casino while he just recently required but all of his valid ID is not acceptable while his passport is the only accepted document which is no active ATM which creates complexity on his KYC issue.

It’s not that he didn’t initiate withdrawal before but the KYC timing is just happened after playing 5 years which I can relate since some of my casino account is still not KYC even if I’m using it for more than 5 years.

[qwertyup23]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Have you ever contacted their customer support for help with your issue? Do they also have a designated thread in this forum? It will definitely help that you exhaust all the possible remedies before resorting to a thread like this.

Anyway, it is stated on their website that BC.Game enables KYC as a "vital process" for the registration to their services, to wit:

Know Your Customer (KYC) is a vital process that BC.GAME uses to verify the identity of its users. It's a regulatory requirement aimed at preventing identity theft, fraud, money laundering, and other illicit activities.

Have you also visited this ARTICLE to check the possible self-help remedies? I really do think that you should also include all the chat/messages that you had with the CS (assuming that you have it) so we could help you solve your issue.


Link to the quote: https://help.bc.game/en/articles/8098704-a-detailed-guide-to-kyc-verification

[Dr.Bitcoin_Strange]

Drivers license should be accepted since this is also valid id in any countries. They should not make the issue became more complicated just because of that passport since not everyone have that and usually those people who travels a lot on different countries are the one who get it, but for those people who don't like to trouble for some personal reasons then getting passport will not be on their option.

It's not also everyone that can drive, so most people don't find is necessary to start processing a driver's license and perhaps acquiring driver's license is not free of charge. You will have to apply for it and wait for a week or two before it can be ready. Occasionally I do drive my in-law's car or my uncle's and because I don't have a personal car, I don't bother to pay for a driver's license to be produced for me. Without a driver's license, I am usually conscious of the routes I take so that I will not be stopped by police or the road safety officers.

The point am just trying to drive at is that, everyone might not have the required document by the casino and the customer support of the casino should have a quick solution for people in such situation. I have had easy solution via CEX support which helped me to pass KYC.

[Fivestar4everMVP]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.
About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

If you read carefully his post. He doesn’t required of undergoing for playing 5 years on this casino while he just recently required but all of his valid ID is not acceptable while his passport is the only accepted document which is no active ATM which creates complexity on his KYC issue.

It’s not that he didn’t initiate withdrawal before but the KYC timing is just happened after playing 5 years which I can relate since some of my casino account is still not KYC even if I’m using it for more than 5 years.

Yeah, exactly, I think mak013 thought or assumed that op had never withdrawn from the casino for the past five years that he mention, which actually he assumed wrong, but then, reading the other parts of his comment, he is as well right.

Clearly, I personally think that op did not read the terms and conditions of bc.game, for if he had, then he should have known that the casino stated clearly that they can ask any user for kyc verification at any time they deem it fit, it doesn't matter how long the player have been playing on the casinos with an unverified account.

And like i believe I've mentioned in one of my previous comments, online gamblers should always make sure to have their complete personal documents ready and always valid, just incase times like this arrive unexpected, the player is not caught off-guide.
Kyc verification have become a must in majorly every online casino that is registered with a license, so, we should always prepare for it.

[Sunderland]

Drivers license should be accepted since this is also valid id in any countries. They should not make the issue became more complicated just because of that passport since not everyone have that and usually those people who travels a lot on different countries are the one who get it, but for those people who don't like to trouble for some personal reasons then getting passport will not be on their option.

It's not also everyone that can drive, so most people don't find is necessary to start processing a driver's license and perhaps acquiring driver's license is not free of charge. You will have to apply for it and wait for a week or two before it can be ready. Occasionally I do drive my in-law's car or my uncle's and because I don't have a personal car, I don't bother to pay for a driver's license to be produced for me. Without a driver's license, I am usually conscious of the routes I take so that I will not be stopped by police or the road safety officers.

The point am just trying to drive at is that, everyone might not have the required document by the casino and the customer support of the casino should have a quick solution for people in such situation. I have had easy solution via CEX support which helped me to pass KYC.

In many countries, a driving license is easy to be faked and different countries also have different rules, for example: in UK and Denmark the driving license is valid until the age of 70 while in some countries people can choose 1, 2, 3, 4 or 5 years, etc.
It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

[Haunebu]

It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

[Sunderland]

It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

Heh, I didnt say all of the casinos required a passport for the advanced KYC nor a passport is mandatory for the advanced level.
Usually = doesnt mean its an obligation/mandatory.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

I already submitted my passport and that got denied due to it being expired.

If you read from the beginning and understand about this issue, the OP has a passport but its expired so it was rejected by BC and Im sure the issue has been resolved now by the help of efialtis.

[Cantsay]

and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

[bettercrypto]

It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

Submitting any form of valid ID, as far as I know, is possible in a casino, because I remembered before I submitted my drivers license and the casino accepted it, although at that time it was like I submitted a submit just in case I required a KYC, I did it right away.

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

[tabas]

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.

Not that but he's gambling in bc.game for 5 years not he didn't withdrawn for that long.

About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

If you are going to do some back reading, he tried but the document(passport) that he has sent was expired and no idea why he's insisting of sending an expired document when all he has to do is to renew that and send it back for kyc and surely it will be verified and he can get his money which is a protocol for most casinos nowadays.

[Cantsay]

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

There are different things that triggers a casino to request a user to complete their KYC verification; and the list of those things are numerous - if you check other accusations threads that were addressed by a representative of the casino you’ll see them mention few of them and if you still check ToS you’ll notice that some are stated too.

In your case and mine, we haven’t meant any of those criteria that will lead to our account being flagged by the casino - I have been playing at BCgame and still playing there and never have I being asked to undergo any form of verification but it’s still possible for them to ask at any point in time tho.

[mak013]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.
About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

If you read carefully his post. He doesn’t required of undergoing for playing 5 years on this casino while he just recently required but all of his valid ID is not acceptable while his passport is the only accepted document which is no active ATM which creates complexity on his KYC issue.

It’s not that he didn’t initiate withdrawal before but the KYC timing is just happened after playing 5 years which I can relate since some of my casino account is still not KYC even if I’m using it for more than 5 years.

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

[EarnOnVictor]

It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

I don't see anything incorrect in what @Sunderland said because that is what I have witnessed. The fact that you've not witnessed it doesn't make it incorrect. In my experience, some companies believe that the most genuine ID you can provide is your international passport and I share in their view with a high degree of agreement. This is because it is easy for anyone to doctor their ID cards, be it national ID cards, Driver's Licence, voter's card/right and so on. If people actually doctored it and are not able to know through their own internal tools, the best way to know is to contact the issuing authorities for verification. This will surely be difficult to do all over the countries of the world and will cost them more money. But for the international passport, it can be easily verified even by their country's government whether it's genuine or not.

For this, there are times that you might submit the regular ID but the company would reject it and ask for the international passport. And there are times that you might have been using the regular IDs submitted for verification for many years but suddenly, the company might request for your international passport to do additional verification. This has happened to people I know before, but it's no big deal since they have it all ready.

[CoinMin3r]

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

Me too got surprised after OP said in first post that BC.game asked for KYC and also not letting him do so in website. So I wondered why they not let him do so. As you said I checked his post history & found the main problem. OP should have posted in detail about the problem in his first post. And about the problem as it is KYC casino, they can ask for it anytime, but would have been good if asked after registration to complete KYC first before letting them play. And no other organization/sites would accept expired documents. User have to provide with up to date documents.

[Hamphser]

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

There are different things that triggers a casino to request a user to complete their KYC verification; and the list of those things are numerous - if you check other accusations threads that were addressed by a representative of the casino you’ll see them mention few of them and if you still check ToS you’ll notice that some are stated too.

In your case and mine, we haven’t meant any of those criteria that will lead to our account being flagged by the casino - I have been playing at BCgame and still playing there and never have I being asked to undergo any form of verification but it’s still possible for them to ask at any point in time tho.

This is where you would really be telling yourself that you should really be that tending to read up on sites terms and condition on which even if they are known not to be asking for some KYC but on the moment that you do able to reach up those threshold then you would definitely be making yourself that having that tendency for to be asked for verification on which this isnt really that shocking if you do ask me.
There are really just that people who do really that anticipate that it would be that a zero or no to ask for some verification no matter what the condition would be.
Expect that there would be something like this specially on dealing up with those regulated or licensed companies on which we know that they are following those set of rules always.

[mak013]

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

Me too got surprised after OP said in first post that BC.game asked for KYC and also not letting him do so in website. So I wondered why they not let him do so. As you said I checked his post history & found the main problem. OP should have posted in detail about the problem in his first post. And about the problem as it is KYC casino, they can ask for it anytime, but would have been good if asked after registration to complete KYC first before letting them play. And no other organization/sites would accept expired documents. User have to provide with up to date documents.

This is a problem i talking everywhere. The gambler must has an opportunity to KYC himself when he wants. But casino don`t like it, so that`s why it is possible to get such situation.

It is interesting moment really. Even if the OP has his old ID(in my country you leave it when you get new), the casino can say, that it is expired ID. May be it is possible to get some notice from federal service that proves that the OP had such ID? Anyway in such situation casino can cheat the OP correctly.

[Fivestar4everMVP]

and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

Yeah, I completely agree with you, what you said is exactly what happens on several other threads like this when the issue the op complained about get resolved, but op never return to market the thread as "Resolved", this leaves several readers coming by that thread in the dark, and this makes them to continue to post comments which when read, it seems as if the issue is still fresh and unresolved.

And good enough, op is a senior member, and with such rank, I want to believe that he already should know how the forum works, and this should make him know the right thing to do, but just incase he fails to mark the thread as resolved, we also can mass report the thread so that it can be locked by the mod, because if the issue has indeed been resolved, and the op can not mark the thread appropriately, i see no reason keep the thread open.

[betswift]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

[Hamphser]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

Last reply of OP is this
https://bitcointalk.org/index.php?topic=5088875.msg64033716#msg64033716

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

In overall, it wouldnt really be just that surprising that casinos would really be imposing some KYC's on  the moment that someone do make out some huge
wins. If you are dealing with a legit site or platform then there would be no worries but if its not then say goodbye into your funds.

[Agbe]

and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

When he comes back from the break, he might give the description of (Solved) the Op login or the last activeness of the op was on the "May 26, 2024, 01:21:48 AM" and that should be four days later. And if the problem is solved it is better to even lock the thread. Exactly, many people only read the op and make their comments so it is better to lock the thread.