Innosilicon A11pros dropping internet

[currynchips]

Hi guys,

I have a real random problem with a friend's asic setup. He has 10 x innosilicon A11pros.

I have tested them all individually and work fine, however when I have them all connected only 2 will stay connected to the pool.

The others boot, get works, start to get shares then drop connection and start the whole get works process again. Which makes troubleshooting very difficult as that takes approx 40 mins everytime.

Power isn't an issue as there is a 3 phase dedicated to them. Internet is a 60mb connection and about 30ping.

Am I miss something obvious? Temps are all about 45 degrees and all running the same firmware.

I am completely confused and open to any advice.

[BitMaxz]

We don't know what exactly the cause of the problem but the logs on the affected unit should tell you the cause of this issue.

Why not post the logs here so that we can analyze them?

Maybe the router can't handle more than 2 units or possibly its an IP issue you need to manually set the units into Static mode with specific IPs so that the router won't confused.

[currynchips]

Thank you for coming back to me. That's the odd thing I can't find anywhere that shows an event log! The suppliers keep referring me to a 3rd party ip tool that allows me to scan the ip of each machine and export, but all this does is give me serials and Mac address etc.

Do you know if innosilicon actually has an event log? As it's not in the menus anywhere.

I'm going to site in the next few days so will try some things regarding switch, router etc.

[philipma1957]

so the a11 mines etc.

what pool did you point to?

try two at four or five pools. see if that helps.

[currynchips]

They are currently on the Eth firmware and work fine on ethpow. Well 2 of them do! The others connect, then give it 15 mins(takes about that to start getting shares) then it just drops connection and restarts the process again.

The performance when they work is actually pretty good. I have just found a copy of the etc firmware so may try that.

So so frustrating as nowhere anywhere lists details on an event log and innosilicon support... Non existent

[currynchips]

So quick update, I updated one of the troublesome miners to the ETC firmware and connected to the K1 ETC pool. Sadly same thing, just drops, logs me out and restarts the whole process again.

If anyone knows of a way to view an event log for Innosilicon miners that would be amazing.
I have a brand new switch arriving today, so hoping that may help.

[BitMaxz]

If anyone knows of a way to view an event log for Innosilicon miners that would be amazing.
I have a brand new switch arriving today, so hoping that may help.

I don't know for this unit how to access the logs but for old units of Innosilicon you can access it by typing this on the browser "IP/logs" or "IP/log".
Let's see if it would work but if not maybe the units need to flash with older firmware because the later firmware doesn't have this feature or you might need an innomonitor tool but the problem is the site looks dead.

I found another source where to download but I never heard of them I don't think it is a good idea if I share it here it may not be safe.

Here's the link where I found Innomonitor tool below

- https://thanosmining.com/blog/innosilicon-miner-tool-and-firmware-82

[NotFuzzyWarm]

Folks, the A11 is an altcoin miner and this area is BTC only...
Requested mod to move this to the altcoin HW area.

[swogerino]

So quick update, I updated one of the troublesome miners to the ETC firmware and connected to the K1 ETC pool. Sadly same thing, just drops, logs me out and restarts the whole process again.

If anyone knows of a way to view an event log for Innosilicon miners that would be amazing.
I have a brand new switch arriving today, so hoping that may help.

The ping is not a big problem I would say as 30 ms is normal for pool mining and most pools are OK with it.The switch can help you if you improve from 100 Mbps to 1000 Mbps per second as the bandwidth will greatly increase yet it does not look like a problem of bandwidth to me as 60 M Internet is a good speed if it is dedicated to these 10 Innosilicon miners.I see nothing wrong with the line and connection from your description and I work as Senior Net Admin in a fin-tech company.Well about the logs the provider should have made them easily accessible to you and everyone else.What I can point out to you is to download Wireshark,a free tool which can analyze network traffic and show you maybe what is the problem.