Stake suspended my account with 8270 USDT immediately after winning

[cutoguad]

I regret having to register just to accuse this bookmaker, after they suspended my cutoguad10 user account and did not allow me to collect 8270 USDT, which are not even profits, because I was just starting to recover the lost money, I have made legitimate bets on the MLB, losing the majority and played some roulette without winning practically anything, but I have barely started to win some bets and recover my money deposited previously, they have suspended me supposedly for violating their TOS, they have asked me to send documents again and again, which are rejected, I don't know what they want? It seems like a joke, they ask me for bank statements with payroll payments received for 3 months, the same for proof of address, not only the receipts, but also proof that I have paid them, maybe they don't understand that not all people live in own houses? Even so, I have visited offices in the service companies in my country, spoken to my relatives to change the title of the issued receipts, I have asked my employer for receipts, signed and sealed, but none of this satisfies them, I just want to take my money. and leave

The last thing they asked me in the support chat is to contact them by email, unfortunately a miracle has to happen for them to respond by email. I have stagnated my money for 16 days and I am literally ruined, unfortunately I started betting a lot of money to try to recover the money I lost previously, this has caused me family problems and I have had to resort to lending money to pay my pending bills, money that I have not yet I have obtained.

https://ibb.co/m828643
https://ibb.co/fGDGSbP
https://ibb.co/bJZxT8S
https://ibb.co/6P83hjS
https://ibb.co/1TqKTRY
https://ibb.co/nDQp1gK
https://ibb.co/2nw0Lj1
https://ibb.co/dKKvpSw
https://ibb.co/Jq1xWzm

[_act_]

What I think is that they think you are gambling on their site from a restricted country. Hope you are not gambling from the country or area that Stake restricted to access their gambling site?

The last thing they asked me in the support chat is to contact them by email, unfortunately a miracle has to happen for them to respond by email. I have stagnated my money for 16 days and I am literally ruined, unfortunately I started betting a lot of money to try to recover the money I lost previously, this has caused me family problems and I have had to resort to lending money to pay my pending bills, money that I have not yet I have obtained.

But I am always disappointed to see anyone says this. Do not gamble with the amount of money that you can not afford to lose because the chance that you will lose to the gambling site is higher than you can win from them.

[cutoguad]

What I think is that they think you are gambling on their site from a restricted country. Hope you are not gambling from the country or area that Stake restricted to access their gambling site?

The last thing they asked me in the support chat is to contact them by email, unfortunately a miracle has to happen for them to respond by email. I have stagnated my money for 16 days and I am literally ruined, unfortunately I started betting a lot of money to try to recover the money I lost previously, this has caused me family problems and I have had to resort to lending money to pay my pending bills, money that I have not yet I have obtained.

But I am always disappointed to see anyone says this. Do not gamble with the amount of money that you can not afford to lose because the chance that you will lose to the gambling site is higher than you can win from them.

I am not betting from a restricted site, I have made 2 small withdrawals, but when I actually started to get my money back I have been suspended

[Rating Place]

Bets are MLB RL so the betting is fine. File complaints with Askgamblers or Casinoreviews. Stake takes a long time with disputes.

[Cantsay]

Before you file your complaint at Askgamblers and casinoguru, make sure to notify them about this thread through their Ann thread, so that they can check your case and see if it’s their fault or yours and give the reason behind it.

Here’s the link: Stake.com - The Leading Crypto Casino - Drake, UFC, Everton, Stake F1 Team

[memehunter]

I understand the trauma you're going through. It's commendable that you created an account here and posted relevant information. This is definitely a step in the right direction.

If you can log in to your stake account, I recommend posting screenshots of your recent sessions. You can do this by clicking on the "Sessions" tab in your stake profile settings.

This will significantly strengthen your claim that you weren't playing from a restricted country.

In my honest opinion (IMHO), even if you were playing from a restricted country, you should still receive your deposit back.

[SamReomo]

Follow the link of Stake.com at Bitcointalk that was mentioned by Cantsay and post your comment at that thread. You may also contact the campaign manager of Stake who may somehow help to recover your funds.

I'm pretty sure if you haven't broken any rules of Stake then you may get your money because Stake is a reputed casino and they won't ruin their reputation for $8270 USD.

[cutoguad]

The last thing they told me was to communicate by email since chat is not their jurisdiction. Now in the email they have given me exactly the same response as when the problem started and I wrote to them, this is a vicious circle, it seems... I am sending the requested documents and they do not tell me why they are rejected

[memehunter]

The last thing they told me was to communicate by email since chat is not their jurisdiction. Now in the email they have given me exactly the same response as when the problem started and I wrote to them, this is a vicious circle, it seems... I am sending the requested documents and they do not tell me why they are rejected

I told you to;

If you can log in to your stake account, I recommend posting screenshots of your recent sessions. You can do this by clicking on the "Sessions" tab in your stake profile settings.

This will significantly strengthen your claim that you weren't playing from a restricted country.

In my honest opinion (IMHO), even if you were playing from a restricted country, you should still receive your deposit back.

May I ask what is the reason for not posting screenshots? You can Hide I.P. numbers, if you are concerned about privacy that much.

[cutoguad]

The last thing they told me was to communicate by email since chat is not their jurisdiction. Now in the email they have given me exactly the same response as when the problem started and I wrote to them, this is a vicious circle, it seems... I am sending the requested documents and they do not tell me why they are rejected

I told you to;

If you can log in to your stake account, I recommend posting screenshots of your recent sessions. You can do this by clicking on the "Sessions" tab in your stake profile settings.

This will significantly strengthen your claim that you weren't playing from a restricted country.

In my honest opinion (IMHO), even if you were playing from a restricted country, you should still receive your deposit back.

May I ask what is the reason for not posting screenshots? You can Hide I.P. numbers, if you are concerned about privacy that much.

Envio la captura:

https://ibb.co/9gNWw4h

[AHOYBRAUSE]

First all, few members here speak Spanish so it's tough to read what the life support told you. You could copy/paste it in here or just translate it yourself, that would be good.
Second, what did they state which terms of the TOS you supposedly have broken? Since your IP is Mexican it can't be a restricted region. I just checked and Mexico is not on the list.

Might be the usual accusation of multiple accounts or something, maybe you have used some VPN in the past and got flagged for that. Funny how this always happens (on any casino) when the account is going back into profit, or at least recovered losses, and not when the account is on a straight downwards trend.

[memehunter]

https://ibb.co/9gNWw4h

The image that OP posted showing his session's location;


Please post sessions with timings so that we can see that indeed you did not place bets from unrestricted county. Do not hide or crop any thing except few numbers of I.P. the way you just did.

[holydarkness]

Is it just me or the images OP provided through imgbb are inaccessible anymore? If it is just me [and perhaps selected other few], can someone please reupload them to talkimg so everyone can see them?



And OP, going a bit blind because there are no images available to help me understand things better, do I understand correctly that you're asked to perform level 4 KYC [source of wealth], and your documents and whatever you've provided to them, has been constantly being rejected for the last 16 days since this case first arised?

[acroman08]

Is it just me or the images OP provided through imgbb are inaccessible anymore? If it is just me [and perhaps selected other few], can someone please reupload them to talkimg so everyone can see them?

everything looks fine on my side, I can see the screenshot OP shared just fine, though the loading was quite slow for some reason. not sure if that has something to do with why you aren't seeing the OP's images.

anyway, here are the re-uploaded screenshots OP shared.

[cutoguad]

I have sent address documents and proof of payments from my company again, I have even attached photos of myself wearing clothes with the logo of the company I work for, proof of my credit card account statement on which my address appears, Even a photo of my credit card, also receipts for additional services, all photographed and showing the 4 corners as they request. They shouldn't reject me again, after this and I wouldn't know what else to send.

https://postimg.cc/JtDT4NdF

https://postimg.cc/8jLtL1GB

[cutoguad]

!!! UPDATE !!!!

They have rejected me again, I suppose they hope that one will give up and consider their money lost, this situation is desperate, I no longer know what documents to send, every time they reject they ask me for the same information over and over again, I have sent photographed images inside from a pdf


https://ibb.co/pybkjHH
https://postimg.cc/B8RQd8ZR

[holydarkness]

I have sent address documents and proof of payments from my company again, I have even attached photos of myself wearing clothes with the logo of the company I work for, proof of my credit card account statement on which my address appears, Even a photo of my credit card, also receipts for additional services, all photographed and showing the 4 corners as they request. They shouldn't reject me again, after this and I wouldn't know what else to send.


https://postimg.cc/JtDT4NdF


https://postimg.cc/8jLtL1GB

!!! UPDATE !!!!

They have rejected me again, I suppose they hope that one will give up and consider their money lost, this situation is desperate, I no longer know what documents to send, every time they reject they ask me for the same information over and over again, I have sent photographed images inside from a pdf


https://ibb.co/pybkjHH


https://postimg.cc/B8RQd8ZR

OP, please don't post in consecutive, it's against forum rules. If you want to add an update before any other people made a post, you can add that by editing your latest post.

Moving to your screenshot, can you tell us why your company pay you in cash in March?  And I understand that you're still receiving a receipt for that month? Is it possible to produce the same receipt for March, April, and May, and submit them altogether for level-4 KYC purpose?