Casino 500 insolvency

[holydarkness]

I've brushed this matter two posts above yours: casinos can't simply provide their evidence of detection here in public due to the concern of revealing their detection algorithm. They'll be more than happy to provide them to an arbitration body where provided info can be reviewed in for-one's-eyes-only situation.

OP, Dimhol, risking to sound redundant, bring your case to AG or CG if you're sure you're wrongly accused. 500 will be more than happy to provide evidence to be verified there, of which the arbitrator will make a ruling to validate/invalidate their findings. Though your case here related to account and not the bets itself, I'll suggest to jump to AG since CG won't mediate a sportsbetting related situation and your history has sport-betting on it.

Casino 500 have a presence here in this forum. I feel like it would be very unnecessary to enter into third party arbitration for something as trivial. If the multi-accounting affected the user's odds in a significant way, they should come forward here and state that clearly. If they have proof, send it over to a few trusted community members at least and let them determine how legitimate it seems to restrict user winnings in this case.

They do have an account here, and they did come forward and state the situation, it's on post #7 in case you missed it.

I can understand that multi-accounting can be a concern for a casino. But OP here says he didn't do it at all. Could very well be a false alarm or even a mistake. Like for instance I have several accounts that I forgot I had to several casinos but never played on two in the same time. By that rule I also broke the rules, if Casino 500 are leveraging this to withhold my winnings it would be very scammy. They could simply come out and say which dates the accounts were created even without showing any methodology and it would help their case massively.

Instead OP has to go through questionable third party adjudication which might even be siding with the casinos more often than not? Let alone the fact that most if not all casinos here aren't obliged to follow this given they have an off-shore sub-license that can be reissued in seconds even if they lose it. So I wouldn't give a casino the benefit of the doubt to this extent. If they're not willing to solve an issue or even discuss, they deserve the reputation hit from having posts about them here.

Regarding providing evidence to a highly trusted members here, it's been proposed on several different occasions on different cases, and the general consensus is that it's not a good idea. Not only will it burden the member with a duty to verify, of which they might have no method or tools required to validate the data, it also open to a possible unnecessary situation where the validator member being accused to be in bed with the casino.

After all, if one can't trust a third party adjudication --a team, an organization with reputation-- to verify evidences and make a ruling based on the data being provided, what would one think about one or few individuals?

[alani123]

I've brushed this matter two posts above yours: casinos can't simply provide their evidence of detection here in public due to the concern of revealing their detection algorithm. They'll be more than happy to provide them to an arbitration body where provided info can be reviewed in for-one's-eyes-only situation.

OP, Dimhol, risking to sound redundant, bring your case to AG or CG if you're sure you're wrongly accused. 500 will be more than happy to provide evidence to be verified there, of which the arbitrator will make a ruling to validate/invalidate their findings. Though your case here related to account and not the bets itself, I'll suggest to jump to AG since CG won't mediate a sportsbetting related situation and your history has sport-betting on it.

Casino 500 have a presence here in this forum. I feel like it would be very unnecessary to enter into third party arbitration for something as trivial. If the multi-accounting affected the user's odds in a significant way, they should come forward here and state that clearly. If they have proof, send it over to a few trusted community members at least and let them determine how legitimate it seems to restrict user winnings in this case.

They do have an account here, and they did come forward and state the situation, it's on post #7 in case you missed it.

Their post is even less evidence-based than OP's. What's multi account-abuse? OP saying he had no account other than his main has just as much standing as the casino saying the opposite, especially if they don't come out with evidence.

So far it seems they're withholding winnings based on an accusation that could very well be unfounded. And moreso, there's a big hole in their side of the story. Why is multi-accounting only abuse when the user tries to withdraw significant winnings? They've completely failed to explain this. For all I know, they could have let OP reach ruin with his balance and never cared. But they only alert him of their supposed awareness of multi-accounting by blocking his withdrawal. Either way, since they chose to come up with an accusation they better substantiate it.

So ok, they're able to detect multi-accounting but will only use it against users to withhold winnings? Seems to me that in such cases where significant amounts are involved the casinos should take some responsibility also. If it's detectable to have multi-accounts, prevent play from the second one and be done with it from the start instead of having to be in situations like this.

If I was in OP's position I'd surely want my money out of a casino withholding my money and even calling itself generous, but if the casino wants to save face, they should try to settle with OP instead of continuing the hearsay.

[holydarkness]

They do have an account here, and they did come forward and state the situation, it's on post #7 in case you missed it.

Their post is even less evidence-based than OP's. What's multi account-abuse? OP saying he had no account other than his main has just as much standing as the casino saying the opposite, especially if they don't come out with evidence.

So far it seems they're withholding winnings based on an accusation that could very well be unfounded. And moreso, there's a big hole in their side of the story. Why is multi-accounting only abuse when the user tries to withdraw significant winnings? They've completely failed to explain this. For all I know, they could have let OP reach ruin with his balance and never cared. But they only alert him of their supposed awareness of multi-accounting by blocking his withdrawal. Either way, since they chose to come up with an accusation they better substantiate it.

So ok, they're able to detect multi-accounting but will only use it against users to withhold winnings? Seems to me that in such cases where significant amounts are involved the casinos should take some responsibility also. If it's detectable to have multi-accounts, prevent play from the second one and be done with it from the start instead of having to be in situations like this.

If I was in OP's position I'd surely want my money out of a casino withholding my money and even calling itself generous, but if the casino wants to save face, they should try to settle with OP instead of continuing the hearsay.

Hence, the suggestion for OP to open a complaint on AG or CG if he feels dissatisfied and rather sure he's been wrongly accused of multi-accounting. Be it a false accusation by mistake or not, the evidence are there, it's not a hearsay, a casino with the scale of 500 would not whip an accusation out thin air, fully knowing they'll have to comply when challenged to serve the evidence to an arbitrator.

I see that every user here excepts CypherMonk is biased for some reasons: either they are just casino workers or they love to be scammed by casino for any reason.

I mentioned I have only 1 account in this casino.
Why you, gentlemen, are tolerant to casino's arbitrariness?
Don't you realise there are just casinos' workers' mistakes or  intentional avarice?
I don't ask to support me. Just be neutral and let's sort out this case.

I demand a proof of my dishonesty from casino 500 if you have it.
Otherwise I will insist on being scammed by you.

OP, I can assure you that most of users here... well, at least those who are frequently overseeing cases on this board, are not biased and leaning toward any side, they gain no advantage on any outcome of the case, nor that we are working for the casino, so there is no added benefit for any of us to do it.

As such, since our aim here is to get the truth and/or at least a better understanding what actually happens, I believe you missed my question of motive earlier on this thread? If I may quote myself,

OP, can you tell us the reason you created a new account on 500 instead of using your existing one elsewhere? Your betting history [wagered 30,000 USD on first bet, compulsively playing e-sport, intended to play slots the day after] indicate a frequent gambler. I believe you have at least one account on other platform?

I'll appreciate a help on this matter to better understand your side. And, alani123, feel free to pitch in on this matter if you have any idea. Hearsay, please meet prima facie.