Is KuCoin Suspending its services in the US?

[yhiaali3]

Yesterday I received an email that appeared to be from the KuCoin exchange, but I'm not sure if it was an official support message or a phishing message.

The message informed me that KuCoin was suspending its operations in the US and that US citizens should withdraw their assets as soon as possible. At the end of the message, there was a link to go to the exchange.
I'm not a US citizen and didn't click the link because I suspect it was a phishing link..

The message looked official although I hadn't heard that KuCoin would suspend its services in the US. So is KuCoin really suspending its services in the US or is this just a phishing message?
Here's a screenshot of the email.

[OmegaStarScream]

The email says "TrackItForward" instead of Kucoin.com so Its most likely a phishing attempt.

I also found this article: https://www.kucoin.com/announcement/us-ip-access-restrictions-and-guidance-on-asset-withdrawals-for-users-in-the-united-states

Apparently, they did suspend U.S users but that was back in January and it's already over with.

[un_rank]

This definitely is a phishing link. Kucoin reached an agreement with the US authorities already in January - https://www.kucoin.com/blog/kucoin-reaches-settlement-with-doj-official-statement, the scammers are trying to take advantage of some ambiguity and find unsuspecting users. Do you actually have an account on KuCoin? I am trying to piece out if there was a data leak.

The message looked official although I hadn't heard that KuCoin would suspend its services in the US.

Phishing emails do not always look obvious.

- Jay -

[Oshosondy]

You can easily know if the email is from scammers or not from the link. Just copy the link and paste it on this thread for us to know. Do not click on the link but just copy and paste it here.

Everything you want to do, do it on the exchange and not follow any email has been my advice to people. I also check the exchange notification directly on the exchange to know if I can see something like that there.

[yhiaali3]

The email says "TrackItForward" instead of Kucoin.com so Its most likely a phishing attempt.

I also found this article: https://www.kucoin.com/announcement/us-ip-access-restrictions-and-guidance-on-asset-withdrawals-for-users-in-the-united-states

Apparently, they did suspend U.S users but that was back in January and it's already over with.

Thank you. Yes, they certainly know this, so to avoid arousing suspicion, they stated in the email that Kucoin reached a settlement with the US government in January to suspend its services.

Do you actually have an account on KuCoin? I am trying to piece out if there was a data leak.

Yes, I have a KuCoin account, but it is not linked to the email I received the message on. This message came to me on another email that has nothing to do with my KuCoin account.

You can easily know if the email is from scammers or not from the link. Just copy the link and paste it on this thread for us to know. Do not click on the link but just copy and paste it here.

Here's the link in the message:

Code:

https://u487903.ct.sendgrid.net/ls/click?upn=u001.9ttdec06w4IqEvgTynSwrXN2yxIU0n2dy4QQzHlkHoEwkzFMJhZNWr6I7IV16-2BQE2JV-2BMTwSz8NGu2XX2-2BV7-2FA-3D-3DylHH_iczHrLzS4nNAXLGHEDN9PTuD5AdBlpub5Fp P36aeuf5BUYD5J0DWbWhwxe5K6f6yi8BPWFfewpeXFdNNovWQpwYhQkIItr2P47-2BtP-2FhDUFONPjXzCXEHKe8Dst299UuaUtP2oB3OHxJmBO1VjKWS1HgdXDniTdqSbNr7FOFl7AQNzjBGiXp8ivPo-2FCSIqDmtKHHwFH1rvZjYu1Q4OVb3AQ-3D-3D

I put it in code so no one clicks on the link by mistake.

[un_rank]

Yes, I have a KuCoin account, but it is not linked to the email I received the message on. This message came to me on another email that has nothing to do with my KuCoin account.

Then it is no a personalized scam attempt. They probably have a crypto directory which they bought and are randomly sending emails. You should be skeptical of any other emails you receive on that address as it likely is already compromised.

Looking at the link above, it could very well contain malwares on it.

- Jay -

[Potato Chips]

As pointed out by other folks, that's without a doubt a scam.

For future use though. I would drop this handles verification tool by kucoin. It comes in handy for situation such as this, see: https://www.kucoin.com/cert

You can use this service to verify: KuCoin official business wallet addresses, phone numbers, emails, Telegram IDs, X accounts, Skype accounts, URLs, and more.

For other exchanges, they likely have it as well. Just look for the tool in the website footer.

Stay safe, op. 🫡

[EarnOnVictor]

Yesterday I received an email that appeared to be from the KuCoin exchange, but I'm not sure if it was an official support message or a phishing message.

The message informed me that KuCoin was suspending its operations in the US and that US citizens should withdraw their assets as soon as possible. At the end of the message, there was a link to go to the exchange.
I'm not a US citizen and didn't click the link because I suspect it was a phishing link..

The message looked official although I hadn't heard that KuCoin would suspend its services in the US. So is KuCoin really suspending its services in the US or is this just a phishing message?

Next time, if you receive such an email that is strange to your location and service, you should either ignore it and go straight to the company directly for an inquiry, or go to the sender's email address to see if it's the same as the company's. In this case, it's from one "trackitforward," which is suspicious.

That said, you did well by not clicking the link, as they might have achieved their aim by that singular act.

[yhiaali3]

Next time, if you receive such an email that is strange to your location and service, you should either ignore it and go straight to the company directly for an inquiry, or go to the sender's email address to see if it's the same as the company's. In this case, it's from one "trackitforward," which is suspicious.

That said, you did well by not clicking the link, as they might have achieved their aim by that singular act.

Thank you. I receive dozens of scam emails from scammers using the names of well-known exchanges and wallets like KuCoin, Coinbase, WalletConnect, and others, but I don't care.
Look at this email for example. It claims to be from Coinbase and asks me to enter a 12-24 word seed

     

This nonsense only fools beginners. I usually ignore all such messages, but KuCoin's message surprised me a little because it used a true story about its settlement services in the United States.

[Asiska02]

Thank you. I receive dozens of scam emails from scammers using the names of well-known exchanges and wallets like KuCoin, Coinbase, WalletConnect, and others, but I don't care.
Look at this email for example. It claims to be from Coinbase and asks me to enter a 12-24 word seed

    

This nonsense only fools beginners. I usually ignore all such messages, but KuCoin's message surprised me a little because it used a true story about its settlement services in the United States.

Scammers always have a way to correlate their scam attempt to a true event so that you don’t think of it as a scam attempt on you. If you’re not vast in this field, and have had similar scam attempts in the past, you will just follow the link and then their aim is achieved.

Since you receive bunch of this emails from them, they’ve really got this particular email on whitelist to scam, so you have to be extra careful to confirm where the emails are coming from and to know if you even have an account with an exchange the email is coming from.

Scammers are out there looking for who to scam on a daily, but with up to date information of the crypto space, it will not be easy on them to succeed. Always share and ask what you’re not sure of before taking action, you don’t have to tremble no matter how urgent they make the email look for you to react on it immediately.

[logfiles]

I have a Kucoin account that is inactive, and my Jurisdiction happens to be one of those banned from using the exchange. They added it to the ban list some years later after I signed up with them, but never received any email of that kind.

By the fact that you received a phishing email, it's very likely that your credentials much have leaked somewhere. You now have to treat any sensitive email you receive with caution. Also make sure you unsubscribe from receiving email from the sender or mark as spam.