Roobet scammed me and robbed me

[Coyster]

Why does everyone blame me? I came here to tell you about my experience

You cannot really blame them, many times users come here to complain about one casino or the other, when in truth they were actually cheating, and another thing is that Roobet is a reputable brand on the forum.

That being said, it does not mean we are sure you are at fault here, at least until we hear from a representative of Roobet. Just hang on and hopefully @hokydarkness will be able to get in touch with someone from their team.

[Dunamisx]

Your words are too harsh and you're as well been quick to making conclusion, this is what you where told already right from the beginning of what the first customer agent told you, that you should wait and give them time to see into your situation, whereas on a norms, casinos don't block their customers account like that except been suspected for any illegal attempt against their rules or policies.

[mmishoo2]

Your words are too harsh and you're as well been quick to making conclusion, this is what you where told already right from the beginning of what the first customer agent told you, that you should wait and give them time to see into your situation, whereas on a norms, casinos don't block their customers account like that except been suspected for any illegal attempt against their rules or policies.

It has been more than a month and I have contacted live support more than 10 times since 7/19 and they have not given me an answer or responded me via email until now.

[mmishoo2]

It has been 47 days since my account was closed, and there is no response from Roobet , and I have not received my money that is in my affiliate account yet. I think now they are over $5000.
I hope someone can help me solve this problem with Roobet, or contact them to give me my money and open my account

Thanks

[holydarkness]

Hi,

I previously tried to reach one casino representative under impression that they're a sister-casino, but I was later kindly informed by them that they're not affiliated with Roobet at any degree. And since then, I am waiting for a response from other member who also seek a contact of Roobet's rep to get this resolved.

I am recently [as in few minutes ago, when your situation being brought back to my attention] pursuing other path by having a chat with their live support. Though I am a bit skeptic that it'll bear fruits, I figure it's better than sitting idly. Let's wait.

[mmishoo2]

How long will we wait?
Roobet doesn't respect us. It's been more than 50 days and there's no response from them, and I haven't gotten my money from them either.

[holydarkness]

How long will we wait?
Roobet doesn't respect us. It's been more than 50 days and there's no response from them, and I haven't gotten my money from them either.

Given your attempt to raise your complaint to AG got rejected before it can be tried and made public, and CG also rejected your case, the only way I can think of to get to the bottom of your case [at least what I can do from my side] is to pursue a contact of roobet through any means I can think of.

Usually, when I have a contact of a casino and/or have been in communication with their representative, things are rather smooth and quick, given they're very attentive to my inquiries. But unfortunately I don't have their representative within range. Right now, just like you, I'm waiting and hoping they'll reply to my email. Thus, how long should we wait? I'm afraid I can't give you any answer. I can only assure you that I will try to exhaust ways to get their contact.

[mmishoo2]

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

[holydarkness]

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

I haven't got a reply from them through email. Sorry that I can't be of much help, I still can't establish any communication with their representative. Let me try to nudge them again later today, through live support, to notify them that I've sent their team an email and expecting a reply.

[freedomgo]

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

I haven't got a reply from them through email. Sorry that I can't be of much help, I still can't establish any communication with their representative. Let me try to nudge them again later today, through live support, to notify them that I've sent their team an email and expecting a reply.

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

[holydarkness]

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

[freedomgo]

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

Well, you can try, I don't think it's a big deal though. At least you're showing concern for Roobet since the scam accusation might not even be accurate, so because of your effort, you’re giving them a chance to keep their good reputation intact. If I were the first to see this, I would’ve PM’d hhampuz, but since you're already involved in this story, I trust you'll handle it and do what you feel is right. 

[Agbe]

According to the email of the support screenshot on the image quoted by @Yahoo, his account was subjected to multiple account accusations which violated the ToS of Roobet.

Then Op would have explained to them plain and asked for merged of accounts and if they agreed to it them he has to follow any instruction given to him and present his documents to update the account and merged them but probably he was trying to play a smart game but was nuked out. And now that is account is nuked, there is no way again for him.

[holydarkness]

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

Well, you can try, I don't think it's a big deal though. At least you're showing concern for Roobet since the scam accusation might not even be accurate, so because of your effort, you’re giving them a chance to keep their good reputation intact. If I were the first to see this, I would’ve PM’d hhampuz, but since you're already involved in this story, I trust you'll handle it and do what you feel is right. 

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

So, instead of PMing him, I reached to their live support again and was promised that my "ticket" has been escalated to their senior management and I'll get a reply within 24-48H. As such, I'll wait until umm... Saturday, and will probably have to reach Hhampuz when and only when I still can't establish any meaningful communication with their team.

I've jotted it down my to-do list, so I shouldn't miss or forgot my own "deadline".

[BITCOIN4X]

~Snip

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

The average campaign manager only manages the campaign instead of getting too involved in cases involving platform users. The campaign manager is not obliged to act on the requests of users experiencing problems, but if he wants to help, then it is at his personal discretion. In certain circumstances, I also believe the manager will help.

Managers only handle the community and facilitate payments, while casino representatives who handle customer problems can be found via email or live chat. So I agree with you, the campaign manager does not need to be involved in this case.

[mmishoo2]

~Snip

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

The average campaign manager only manages the campaign instead of getting too involved in cases involving platform users. The campaign manager is not obliged to act on the requests of users experiencing problems, but if he wants to help, then it is at his personal discretion. In certain circumstances, I also believe the manager will help.

Managers only handle the community and facilitate payments, while casino representatives who handle customer problems can be found via email or live chat. So I agree with you, the campaign manager does not need to be involved in this case.

I really appreciate your help, and that you are trying your best to solve my problem.
I have tried many times to communicate with them but I did not get anything, they do not respond to emails, and live support always says we will tell them to respond to you within 48 hours but in the end nothing, I really thank you very much for trying to help me, accept my regards

[mmishoo2]

According to the email of the support screenshot on the image quoted by @Yahoo, his account was subjected to multiple account accusations which violated the ToS of Roobet.

Then Op would have explained to them plain and asked for merged of accounts and if they agreed to it them he has to follow any instruction given to him and present his documents to update the account and merged them but probably he was trying to play a smart game but was nuked out. And now that is account is nuked, there is no way again for him.

Actually I did not request to merge any accounts!
And no documents were requested from me at all
And if they request any documents from me I will send them immediately
I've been promoting them for almost four years, I haven't violated their terms in that entire time

[holydarkness]

Sooooo... give me a loud drum roll... I finally managed to establish a communication with someone from their team [right when I was about to poke Hhampuz, LOL]. Though the means of communication is still somewhat [I'd like to think] fragile, I guess it's a start and it's the best path for the time being while I am seeking a way to have a more steady and seamless communication.

Moving to this topic, they told me that the account was, I quote, "found to be impersonating our company and was linked to the creation and distribution of malware. As this is a serious violation of our Terms of Service, the account has been permanently closed."

Hope this shed some light into this case.

[mmishoo2]

They say I'm impersonating their company?
in 2022 they asked me to confirm the source of my referrals, and they also locked my account
they took my social media accounts links and verified them all and then they opened my account again, After they confirmed that I have many followers and that I promote them  
And as they say if they can't open my account again and it's permanently closed, in this case at least Roobet should give me my money inside my affiliate account which is more than $4000

-Also, I thank you very much for your effort to help me solve my problem. You are a good person. I wish you all the best.

https://i.ibb.co/bbmd9k2/Tracy.jpg
https://i.ibb.co/JxGXnMb/tracy2.jpg
https://i.ibb.co/3FWTLfs/tracy3.jpg

[holydarkness]

They say I'm impersonating their company?
in 2022 they asked me to confirm the source of my referrals, and they also locked my account
they took my social media accounts links and verified them all and then they opened my account again, After they confirmed that I have many followers and that I promote them  
And as they say if they can't open my account again and it's permanently closed, in this case at least Roobet should give me my money inside my affiliate account which is more than $4000

-Also, I thank you very much for your effort to help me solve my problem. You are a good person. I wish you all the best.

[Reuploading to talkimg]

Help me understand this, your previous issue with them back in 2022, they actually asked whether you have a written approval to promote their service, in a sense that you did not share and invite people through referral link? And the end of that discussion was that they'll review the links and your account? Or was there a follow-up email from them concluding the situation and clear everything out?