My First and Last Experience with Betcoin.ag: A Cautionary Tale of Scams and Unf

[ka02]

This is your best option, when their representative starts to mock you noone else is gonna help you

Your other option is to contact Gaming Curacao which is their licensor but I would never suggest this, they make mistakes on their narrative and they dont care to find the truth.

I only had a dispute with Malta licensor before due to betsson freezing my account and they were 1000 times better than GC

Anyways gl

For the first time, I encountered a righteous response. Thank you very much for your advice.

I recently lost money and feel like the bets are being manipulated. For example, I bet on under 2.5 goals, but after 80 minutes, there were suddenly three penalty kicks in a row. Or consecutive own goals. When betting on over, there might be no goals in the second half. It feels rigged. It's no longer enjoyable. However, Betcoin has accused me of having multiple accounts. I created so many accounts just to buy manipulated games? What a joke. I checked AskGamblers and CasinoGuru, and while there aren’t many complaints about Betcoin, most are for a few hundred dollars, and many cases remain unresolved. I don’t want to speak ill of them further. I just want to warn players who haven’t used Betcoin: avoid it at all costs. My own funds were seized. My winnings were fairly earned. Don’t try this casino.

[holydarkness]

This is your best option, when their representative starts to mock you noone else is gonna help you

Your other option is to contact Gaming Curacao which is their licensor but I would never suggest this, they make mistakes on their narrative and they dont care to find the truth.

I only had a dispute with Malta licensor before due to betsson freezing my account and they were 1000 times better than GC

Anyways gl

For the first time, I encountered a righteous response. Thank you very much for your advice.

I recently lost money and feel like the bets are being manipulated. For example, I bet on under 2.5 goals, but after 80 minutes, there were suddenly three penalty kicks in a row. Or consecutive own goals. When betting on over, there might be no goals in the second half. It feels rigged. It's no longer enjoyable. However, Betcoin has accused me of having multiple accounts. I created so many accounts just to buy manipulated games? What a joke. I checked AskGamblers and CasinoGuru, and while there aren’t many complaints about Betcoin, most are for a few hundred dollars, and many cases remain unresolved. I don’t want to speak ill of them further. I just want to warn players who haven’t used Betcoin: avoid it at all costs. My own funds were seized. My winnings were fairly earned. Don’t try this casino.

How about you help us understand why you submitted screenshots of one casino and use them as evidence when you're trying to prove other casino to wrong you? I noticed my previous inquiry about it wasn't answered and you rather to respond to... something like above.

We can't proceed without you providing what's asked from your side.

[ka02]

How about you help us understand why you submitted screenshots of one casino and use them as evidence when you're trying to prove other casino to wrong you? I noticed my previous inquiry about it wasn't answered and you rather to respond to... something like above.

We can't proceed without you providing what's asked from your side.

Betcoin is not directly related to the casino I took screenshots of. I previously mentioned my situation with other casinos, which is why I gradually provided explanations and screenshots as evidence, but these have no direct connection to Betcoin. Currently, I cannot provide any evidence related to Betcoin because I only played on Betcoin for one day, and then my account was inaccessible. The only actions I took were sending two emails through my QQ email account, and that was all. I have also repeatedly mentioned that I only used two devices to play on Betcoin, which Betcoin needs to investigate. Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts. I believe this situation is quite rare. I think they have mistakenly identified me as someone they suspect, and they must have made an error. I only made two deposits into Betcoin, and due to the time and frequency of my transactions, I can no longer check them on my phone; I need to log in via a computer to access them. I hope this information is helpful to you.

[murkyz]

Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts.

This is wrong, people that multi account make them to bet on niche markets because they tend to limit you faster than the big leagues

Do u know exactly what bets did u place on your account?

[holydarkness]

How about you help us understand why you submitted screenshots of one casino and use them as evidence when you're trying to prove other casino to wrong you? I noticed my previous inquiry about it wasn't answered and you rather to respond to... something like above.

We can't proceed without you providing what's asked from your side.

Betcoin is not directly related to the casino I took screenshots of. I previously mentioned my situation with other casinos, which is why I gradually provided explanations and screenshots as evidence, but these have no direct connection to Betcoin. Currently, I cannot provide any evidence related to Betcoin because I only played on Betcoin for one day, and then my account was inaccessible. The only actions I took were sending two emails through my QQ email account, and that was all. I have also repeatedly mentioned that I only used two devices to play on Betcoin, which Betcoin needs to investigate. Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts. I believe this situation is quite rare. I think they have mistakenly identified me as someone they suspect, and they must have made an error. I only made two deposits into Betcoin, and due to the time and frequency of my transactions, I can no longer check them on my phone; I need to log in via a computer to access them. I hope this information is helpful to you.

I still find it rather difficult to follow your way to process things that made us ended up with you thinking providing those screenshots is beneficial or have any role at all on this forum. But, placing those things aside, and as you tell us that you have no evidence to support your claim, I guess we can only rely on betcoin to produce them for you.

Unfortunately, those information has a private nature. I'll strongly suggest to move this thread to the third party ADR. Betcoin.AG, I believe that offer is still open? OP, betcoin are on several ADR, like CasinoGuru and AskGamblers. Choose one. Far as I can remember, Betcoin is more than willing to escalate things to an ADR to get it resolved, but you only have one chance and one body. So, choose wisely.

[ka02]

I have submitted a complaint to AskGamblers, and while the outcome is still pending, I must emphasize that the issue I am facing is the inability to withdraw my funds. I have never engaged in any violations or used multiple accounts. Throughout this process, I feel as though I have been wrongly accused of fraud, and Betcoin has not provided any evidence to support their claims.

It is frustrating that while Betcoin can accuse me without evidence, I am being asked to provide proof of my claims. As a player, it is difficult to provide evidence against accusations when the casino itself has not substantiated its own claims.

This handling of the situation has left me deeply disappointed, as it has not only failed to resolve my actual issue but also seems extremely unfair. I hope more people become aware of this situation and remain vigilant about the casino's misconduct. I discovered and registered with Betcoin through the bitcointalk forum, and now, facing such unjust treatment, I am questioning the integrity of the casinos recommended on the forum.

As players, we deserve fair treatment and should not be unjustly accused and deprived of our rights without proper evidence. This situation is quite ironic and has led me to seriously doubt the casino's integrity. I hope the casino will review this situation and address each issue fairly. Thank you for your attention.

[holydarkness]

I have submitted a complaint to AskGamblers, and while the outcome is still pending, I must emphasize that the issue I am facing is the inability to withdraw my funds. I have never engaged in any violations or used multiple accounts. Throughout this process, I feel as though I have been wrongly accused of fraud, and Betcoin has not provided any evidence to support their claims.

It is frustrating that while Betcoin can accuse me without evidence, I am being asked to provide proof of my claims. As a player, it is difficult to provide evidence against accusations when the casino itself has not substantiated its own claims.

This handling of the situation has left me deeply disappointed, as it has not only failed to resolve my actual issue but also seems extremely unfair. I hope more people become aware of this situation and remain vigilant about the casino's misconduct. I discovered and registered with Betcoin through the bitcointalk forum, and now, facing such unjust treatment, I am questioning the integrity of the casinos recommended on the forum.

As players, we deserve fair treatment and should not be unjustly accused and deprived of our rights without proper evidence. This situation is quite ironic and has led me to seriously doubt the casino's integrity. I hope the casino will review this situation and address each issue fairly. Thank you for your attention.

To clarify things to you, the root of your problem is the suspicion of multi-acc, thus your withdrawal feature got disabled. In other words, cause and effect, the cause is a suspicion of multi-acc, the effect is your account being disabled.

Moving to the matter of providing proof, I believe betcoin are more than willing to provide them if it didn't pose a risk of jeopardizing their detection algorithm. Thus, hopefully, escalating it to AskGamblers. Rest assured that AG will require them, as well as you, to prove and substantiate each side's claims.

[ka02]

eSports games are not within AskGamblers' service scope. I have shared my issue on Casino Guru instead. For everyone’s reference, please be cautious with the casino reviews here; they often do not reflect the true experience. This has truly been a waste of time and money and has also negatively impacted one’s mood.

[holydarkness]

eSports games are not within AskGamblers' service scope. I have shared my issue on Casino Guru instead. For everyone’s reference, please be cautious with the casino reviews here; they often do not reflect the true experience. This has truly been a waste of time and money and has also negatively impacted one’s mood.

Eh? Isn't it a bit the other way around? IIRC CG is the one who doesn't handle sport-related issues, not AG.

But, I guess, since you've escalate to CG, all we can do now is to wait for CG to make the complaint publicly available to read... and hope they will accept it instead of rejecting them right away due to the sport-related manner of your betting history, though I personally think it shouldn't matter much, given your situation is the multi-acc allegation and not the bets themselves, thus they don't have to dive deep into verifying your bets.

[ka02]

Based on community advice, I attempted to resolve the issue through casino.guru, but unfortunately, my complaint was rejected, and the mediation failed.

The reason my complaint was rejected is that I admitted to using a VPN, which is prohibited by Betcoin.ag's terms. Despite explaining that the VPN was only used to access Twitch, they considered this a violation of the rules and potentially indicative of multiple accounts, which led casino.guru to be unable to assist further.

When I submitted my complaint, I truthfully answered that I used a VPN, but this usage is unrelated to my gambling activities. I explained that I used the VPN because my country cannot directly access Twitch, and the casino's live streams cannot be viewed in fullscreen. My VPN use was solely to enhance my viewing experience and had no impact on my gambling activities.

According to Betcoin.ag's terms 2.8.9, while using a VPN may lead to account suspension, the terms do not explicitly state that all funds within the account must be forfeited. I believe that the use of a VPN did not affect my gambling activities, and therefore, my account funds should not be unfairly withheld in the absence of any actual violations. Thank you.

https://i.postimg.cc/pd0PrQhf/0.png

[holydarkness]

Based on community advice, I attempted to resolve the issue through casino.guru, but unfortunately, my complaint was rejected, and the mediation failed.

The reason my complaint was rejected is that I admitted to using a VPN, which is prohibited by Betcoin.ag's terms. Despite explaining that the VPN was only used to access Twitch, they considered this a violation of the rules and potentially indicative of multiple accounts, which led casino.guru to be unable to assist further.

When I submitted my complaint, I truthfully answered that I used a VPN, but this usage is unrelated to my gambling activities. I explained that I used the VPN because my country cannot directly access Twitch, and the casino's live streams cannot be viewed in fullscreen. My VPN use was solely to enhance my viewing experience and had no impact on my gambling activities.

According to Betcoin.ag's terms 2.8.9, while using a VPN may lead to account suspension, the terms do not explicitly state that all funds within the account must be forfeited. I believe that the use of a VPN did not affect my gambling activities, and therefore, my account funds should not be unfairly withheld in the absence of any actual violations. Thank you.


https://i.postimg.cc/pd0PrQhf/0.png

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.

[ka02]

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.

This has been a truly terrible experience. At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope. Later, I explained the issue of creating multiple accounts, but their response was: “Unfortunately no, if they detect multiple accounts.” Despite my efforts to further explain, they still rejected my application. Left with no other option, I turned to Casino Guru.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint. When I resubmitted the complaint focusing solely on the issue of multiple accounts, it was finally accepted. However, after the initial rejection, I already felt that things weren't looking good. Eventually, after submitting all the relevant materials, they asked if I had used a VPN. I honestly admitted that I had, but my complaint was still rejected. I tried to resubmit the complaint 2-3 more times, but each attempt was rejected. Now, I can’t even click the option to resubmit on the website anymore. (Perhaps this is exactly how Betcoin wants to handle these matters through such platforms.)

Honestly, if I hadn’t used a VPN, I wouldn’t even have been able to access the Casino Guru website. After all, I never used the VPN to hide information or create multiple accounts intentionally. That’s the truth—I haven’t told a single lie.

[Betcoin.AG]

At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint.

So, to clarify, when you reached out to AG, you tried to convince them you were playing sports so they would accept the complaint. Then when you contacted CG, you tried to convince them you were NOT playing sports so they would accept the complaint. Typical scammer behavior.

We were disappointed to see that both sites rejected your complaint, because we spent many hours compiling evidence and determining that you have AT LEAST 50 accounts at Betcoin, created within the last 2 months. That being said, as you have been caught lying many times in this thread, we are certain that the mediation sites were easily able to detect your bullshit, as well. Mediators are smart and you are a terrible liar. Considering their entire purpose is to help legitimate players who have been wronged, it is telling that both refused to take your case. Both sites will gladly take a case related to multiple accounts, regardless of what the bets were on, if the accuser is credible.

When a mediation company exists to assist players against questionable casino tactics and you waste their time by trying to extort a legitimate casino into paying you, that is extremely bad for the industry. The fact the you wasted their time filing, by your own admission, multiple complaints at each, shows how desperate and pathetic you are. But, of course, you are only looking out for yourself, and creating multiples is kind of your thing.

We have never lost a mediation. It would be impossible for us to do so, as we do not withhold funds ever, unless we know we are able to prove to a mediator that it is justified.  

Betcoin remains one of the longest running and most trusted crypto casino/sportsbooks on the net and we are proud to have offered exceptional service, promos and rewards to hundreds of thousands of legitimate users!

[holydarkness]

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.

This has been a truly terrible experience. At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope. Later, I explained the issue of creating multiple accounts, but their response was: “Unfortunately no, if they detect multiple accounts.” Despite my efforts to further explain, they still rejected my application. Left with no other option, I turned to Casino Guru.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint. When I resubmitted the complaint focusing solely on the issue of multiple accounts, it was finally accepted. However, after the initial rejection, I already felt that things weren't looking good. Eventually, after submitting all the relevant materials, they asked if I had used a VPN. I honestly admitted that I had, but my complaint was still rejected. I tried to resubmit the complaint 2-3 more times, but each attempt was rejected. Now, I can’t even click the option to resubmit on the website anymore. (Perhaps this is exactly how Betcoin wants to handle these matters through such platforms.)

Honestly, if I hadn’t used a VPN, I wouldn’t even have been able to access the Casino Guru website. After all, I never used the VPN to hide information or create multiple accounts intentionally. That’s the truth—I haven’t told a single lie.

Interesting. I don't know there is a scope that AG doesn't cover. They consider it as a, uhhh, non-sport, so it should fall under... casino game or live bet? Of which, FAIK, they also mediate. Mind to share us their response?

As for your assumption that it's what betcoin wanted, for those platforms to handle your kind of matters... that'll be a quite illogical assumption to propose. How can Davis and his team guess what will you write and describe to both ADR and/or the response they give?

[murkyz]

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.

This has been a truly terrible experience. At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope.

Can you list everything that you played on the site?
Multiple account users usually get limited because they have an edge on their sportsbook odds providers but I find it very hard to believe that someone has an edge on electroic football o,O

[Betcoin.AG]

Can you list everything that you played on the site?
Multiple account users usually get limited because they have an edge on their sportsbook odds providers but I find it very hard to believe that someone has an edge on electroic football o,O

On the contrary, eSports matches have had been more heavily abused, by far, than any other type of sport in the past decade. We are working closely together with the leagues, odds providers and our fellow sportsbook operators to improve and ensure the integrity of the matches.

[ka02]

Interesting. I don't know there is a scope that AG doesn't cover. They consider it as a, uhhh, non-sport, so it should fall under... casino game or live bet? Of which, FAIK, they also mediate. Mind to share us their response?

As for your assumption that it's what betcoin wanted, for those platforms to handle your kind of matters... that'll be a quite illogical assumption to propose. How can Davis and his team guess what will you write and describe to both ADR and/or the response they give?

I’m really surprised that I could create 50 accounts within two months! According to their claim, not only do I have 50 accounts, but they were also all created within two months. However, I’ve previously mentioned that I’ve been using cryptocurrency for less than a year. I only have one exchange for trading these cryptocurrencies, and if needed, I’m willing to provide transaction statements from the past two months. I can guarantee that there are only two deposits related to Betcoin casino, and the rest are completely unrelated

Below is the conversation I had with AskGamblers

https://i.postimg.cc/0N2DVkbc/001.png
https://i.postimg.cc/SsnZt7JT/002.png
https://i.postimg.cc/D0Kqdqsb/03.png

Can you list everything that you played on the site?
Multiple account users usually get limited because they have an edge on their sportsbook odds providers but I find it very hard to believe that someone has an edge on electroic football o,O

On Betcoin, I only play one game, which is electronic football. Each match lasts about 8 minutes, so it's fairly quick. I haven’t studied the odds in depth, but generally, if I lose 2 matches with the same stake, I need to win 3 to break even. I usually increase my bet after a loss, though. Without increasing the bet, it's pretty easy to end up losing. It really comes down to personal preference

At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint.

So, to clarify, when you reached out to AG, you tried to convince them you were playing sports so they would accept the complaint. Then when you contacted CG, you tried to convince them you were NOT playing sports so they would accept the complaint. Typical scammer behavior.

We were disappointed to see that both sites rejected your complaint, because we spent many hours compiling evidence and determining that you have AT LEAST 50 accounts at Betcoin, created within the last 2 months. That being said, as you have been caught lying many times in this thread, we are certain that the mediation sites were easily able to detect your bullshit, as well. Mediators are smart and you are a terrible liar. Considering their entire purpose is to help legitimate players who have been wronged, it is telling that both refused to take your case. Both sites will gladly take a case related to multiple accounts, regardless of what the bets were on, if the accuser is credible.

When a mediation company exists to assist players against questionable casino tactics and you waste their time by trying to extort a legitimate casino into paying you, that is extremely bad for the industry. The fact the you wasted their time filing, by your own admission, multiple complaints at each, shows how desperate and pathetic you are. But, of course, you are only looking out for yourself, and creating multiples is kind of your thing.

We have never lost a mediation. It would be impossible for us to do so, as we do not withhold funds ever, unless we know we are able to prove to a mediator that it is justified.  

Betcoin remains one of the longest running and most trusted crypto casino/sportsbooks on the net and we are proud to have offered exceptional service, promos and rewards to hundreds of thousands of legitimate users!

Your logical prowess is truly astounding! It seems not only have you completely misunderstood my complaint, but you've also managed to concoct a story where I’m supposedly “trying to convince” different platforms. Perhaps you should consider studying cosmic theories; such genius-level imagination surely deserves a grander stage!

First: You mentioned that I lied in the post. Please specify exactly which statement is a lie. If I did lie, I am willing to not pursue this withdrawal any further. As long as you can point it out precisely, I will accept and act accordingly. I admit there might be inaccuracies in translation, but I would never intentionally lie.

Second: You suddenly claim I have at least 50 accounts. Mere verbal assertions are far from sufficient. If you can prove that I have a second account at your casino, I am also willing to not pursue this withdrawal any further. I have read your comments thoroughly and believe your character is worthy of respect. I hope you maintain this attitude in handling every user’s issues, as it might bring you more good fortune in real life.

You are one of the longest-operating and most trusted crypto casinos/sports betting companies online. You mentioned you have hundreds of thousands of users but failed to clarify if only 50 are active. Apologies if I exaggerated; please don’t take it personally. I even suspect that some forum users might have at least 50 accounts, otherwise, how would there be so many positive reviews and recommendations? After all, forum accounts are free and there’s no risk of fund confiscation. Perhaps my previous understanding was lacking. Thank you for the “education” over these days; I’ve gained experiences and insights that money can’t buy.

I hope your ‘black hole’ casino continues to maintain such ‘excellent’ performance. Perhaps one day, you’ll break the miracle of having 50 active users and become the only ‘no-way-out’ legend in players' minds.

[ka02]

A+ Black Hole Casino: Brave Enough to Seize Funds, Too Cowardly to Admit It?

[holydarkness]

OP, please refrain from creating consecutive post. It's highly frowned upon by the forum rules. I believe you noticed that your previous two posts had been merged into one by one of the mods.

Instead of proposing name calling etc., perhaps it's better if you can tell us your attempt to get a resolution or clarify your situation with both AG and CG? Because I can't quite grasp whether both of them has rejected and blocked any of your future attempt to raise dispute, or any [or both] of them still open to resolve your situation

[ka02]

OP, please refrain from creating consecutive post. It's highly frowned upon by the forum rules. I believe you noticed that your previous two posts had been merged into one by one of the mods.

Instead of proposing name calling etc., perhaps it's better if you can tell us your attempt to get a resolution or clarify your situation with both AG and CG? Because I can't quite grasp whether both of them has rejected and blocked any of your future attempt to raise dispute, or any [or both] of them still open to resolve your situation

Thank you for your reminder. I may not have realized that you are the person in charge here before, so I didn't pay much attention to your previous reply. I apologize for that. Now, I have re-submitted my complaint to AskGamblers.

The main issue I am facing is that Betcoin is accusing me of having multiple accounts, which is completely false. Their representative has ridiculed me multiple times and even fabricated facts. This makes me feel that I might not be able to withdraw my funds, so I want to push back and let everyone know about their behavior.

I have repeatedly stated that I can provide the transaction records for the past two months to prove my innocence, but Betcoin has consistently ignored this point and continued to make new accusations. For example, they claim that I contacted them using another email address, or that they had returned my previous deposits. These things have never happened in my memory.

What angers me the most is their claim that I own at least 50 accounts. This accusation is clearly an attempt to add more "offenses" against me, making people believe that their accusations are 100% accurate. In reality, I just want a fair resolution, not to be unjustly accused and slandered. That is why I am willing to spend the time to prove the facts and fight for a reasonable outcome.