ASIC Jungle (be careful)

[Gabrics]

Hi Guys,

Just to share our experience if someone plans to buy from asicjungle.com.

They did deliver and overall, they are legit and easy to work with. In our case the problem was that they sold used equipment with warranty (DOA X days). Claim which they didn't fulfill. It is actually somewhat worse as they did work with us and we agreed on a fair amount (with Alex B.) of which they just didn't pay. I mean after several months and many promises that they will.

Thing is, we were only brave enough to buy the used S19s because they did offer this warranty, without it we wouldn't.

So as always: just be careful.

Bye
Gabor

Note: Edited on 10/06 and would like to add:
ASICJUNGLE is LEGIT and they DID deliver the machines. Also fixed the ones we sent back . Our issue is about the repairs we made on-site. As of our understanding they did imply to pay for these, yet they didn't (implied = they asked for an invoice of the parts used).
Doing on-site repair is against their policy. Even when the cost of on-site repair is actually close/less to the UPS fee to send the unit back.

[FP91G]

Usually used equipment is sold without guarantees after a random standard check or under the contract non-working equipment is exchanged for working one. There are now many inexpensive components for ASIC S19, and apparently you have very cheap electricity since you decided to make such a purchase.

[philipma1957]

@op are you in USA?

I have 5 whatsminers if you are interested.

[asicjungle]

Hi,

We would like to shed light into this particular circumstance to clear anyone reading this of any confusion.

This particular client, indeed purchased a batch of used hardware from us, and we offered our standard 5-day DOA policy. We instructed the client to send us the SN's of the machines along with the reported issues, and send us back these machines for repair/replacement. Instead, the customer decided to undertake repairs on their own with a third-party repair center without seeking our prior approval, and without following our DOA procedure.

Unfortunately, we have clear steps defined for all DOA issues which often include repair, or replacement of units. In this case, said units would have been replaced upon receipt. We did not priorly discuss any unauthorized third-party repairs, and instead, we have been presented with an invoice after the fact. This being said, we had no way to verify that the repairs that have been done were performed on the hardware that was shipped out and not any other units, thus our DOA guidelines and policy.

We hope this helps clarify the situation.

[mikeywith]

Usually used equipment is sold without guarantees after a random standard check or under the contract non-working equipment is exchanged for working one.

Anyone that does not offer DOA is clearly sending you units that are not functioning.

Hi,

We would like to shed light into this particular circumstance to clear anyone reading this of any confusion.

This particular client, indeed purchased a batch of used hardware from us, and we offered our standard 5-day DOA policy. We instructed the client to send us the SN's of the machines along with the reported issues, and send us back these machines for repair/replacement. Instead, the customer decided to undertake repairs on their own with a third-party repair center without seeking our prior approval, and without following our DOA procedure.

Unfortunately, we have clear steps defined for all DOA issues which often include repair, or replacement of units. In this case, said units would have been replaced upon receipt. We did not priorly discuss any unauthorized third-party repairs, and instead, we have been presented with an invoice after the fact. This being said, we had no way to verify that the repairs that have been done were performed on the hardware that was shipped out and not any other units, thus our DOA guidelines and policy.

We hope this helps clarify the situation.

great that you responded, let's  see if OP is going to counter your stamtnet.

However, I find it amusing that you ignored this part

did work with us and we agreed on a fair amount (with Alex Bodromian) of which they just didn't pay

If you gave him a promise to pay him a certain amount -- it overrides your DOA policy.

@OP, if possible, post an image showing the initial communication, we need to see if you did indeed inform them about the DOA gears and that they did indeed make a promise to pay.

[NotATether]

However, I find it amusing that you ignored this part

did work with us and we agreed on a fair amount (with Alex Bodromian) of which they just didn't pay

If you gave him a promise to pay him a certain amount -- it overrides your DOA policy.

Things like this make me wonder why people don't use escrow when buying mining equipment. I guess because they don't know anybody trustworthy enough to facilitate it.

Unfortunately, we have clear steps defined for all DOA issues which often include repair, or replacement of units. In this case, said units would have been replaced upon receipt. We did not priorly discuss any unauthorized third-party repairs, and instead, we have been presented with an invoice after the fact. This being said, we had no way to verify that the repairs that have been done were performed on the hardware that was shipped out and not any other units, thus our DOA guidelines and policy.

Wouldn't it have made more sense to simply verify that the machines were working properly before sending them out? Then you could avoid the whole DOA procedure and possibly cancel the order.

[asicjungle]

After reviewing the email thread between the customer and Alex Bodromian, we could not find any mention of a refund. The communication clearly states that we would be taking back their non-working ASICs for replacement.

As previously mentioned, our DOA process includes repairs or replacements, and at no point was the customer advised to, nor had any reason to spend personal funds on repairing the machines.

[mikeywith]

Things like this make me wonder why people don't use escrow when buying mining equipment. I guess because they don't know anybody trustworthy enough to facilitate it.

Nobody in their right mind would want to facilitate used mining gears, I declined dozen of requests because I know it will be very difficult to judge who is in the wrong.

As for your second statment, in most cases, you would test the gear for 10-15 mins and assume it's good, when they reach to the client and operate for 10-15 hours, shit starts, so it is very difficult to test a used gear, and then many of them break during shipping.

@OP, got any proof of Alex telling you anything about any payment?

[asicjungle]

Purchasing used hardware is a common practice, and we partner exclusively with highly reputable firms with whom we’ve built years of trust. The equipment we source, whether our own or from these trusted partners, typically has low defect rates. OP can provide insight on the specific percentage of deficiencies in this batch, though we’re confident it falls well within the normal range for used machines.

Also, to address any potential confusion, we want to clarify that if a refund was mentioned, we will absolutely honor it. Although, we are confident this couldn't have been the case.

[FP91G]

Usually used equipment is sold without guarantees after a random standard check or under the contract non-working equipment is exchanged for working one.

Anyone that does not offer DOA is clearly sending you units that are not functioning.

If you are offered DOA service by the seller when shipping from another city or country, you can be easily cheated.
In Russia, the equipment is usually checked by the buyer or a guarantor, and then the transaction is done.
I know many stories when miners bought cheap equipment in China without checking, and half or more of it was not working. But the price was very sweet.
And due to the very low price in 50% of cases the buyer was in profit and in 50% of cases in loss.

If a miner does not understand the golden rule of buying used equipment, he will pay with his wallet for his stupidity.

[mikeywith]

Purchasing used hardware is a common practice

It is, but escrow for used gears is very rare, in order to escrow used gears the escrow needs to test the miners personally, so instead of this going from the buyer to the seller, the gears will now go from seller to escrow, then escrow to buyer, and then testing mining gears is no easy task, you would need the right place for testing and a lot of time, all these things make escrowing used gears very difficult and people try to avoid it.

If you are offered DOA service by the seller when shipping from another city or country, you can be easily cheated.

I have bought and traded thousands of used gears from China, the right source will always want to keep their name clean and thus they would still offer you DOA, when I first started dealing with my main supplier in China, I had to record video of me unpacking and testing the gears, and they also sent me videos of their own testing in China, overtime some solid trust was built and it became a matter of me telling the seller than x hash boards or PSUs were bad and they would send a replacement without a second question.

For obvious reasons, the main supplier I used to deal with always sold slightly more expensive gears, you find S9s selling for $90, yet they sell them for $100 or even $110, that extra money was reasonable because they did proper testing and cleaning, so the failure rate was pretty low like 1-2 hashboards in 100 batch miners, I did take some risks of buying from less reliable sources and ended up with gears in terrible conditions.

Overall, I'd advise against buying used gear especially from overseas.

OP, still waiting for your proof about them promising to pay you something.

[FP91G]

I have bought and traded thousands of used gears from China, the right source will always want to keep their name clean and thus they would still offer you DOA, when I first started dealing with my main supplier in China, I had to record video of me unpacking and testing the gears, and they also sent me videos of their own testing in China, overtime some solid trust was built and it became a matter of me telling the seller than x hash boards or PSUs were bad and they would send a replacement without a second question.

For obvious reasons, the main supplier I used to deal with always sold slightly more expensive gears, you find S9s selling for $90, yet they sell them for $100 or even $110, that extra money was reasonable because they did proper testing and cleaning, so the failure rate was pretty low like 1-2 hashboards in 100 batch miners, I did take some risks of buying from less reliable sources and ended up with gears in terrible conditions.

Overall, I'd advise against buying used gear especially from overseas.

OP, still waiting for your proof about them promising to pay you something.

I agree with what you write, and your partner had no reason to cheat you because you were paying a slightly above market price for the product and getting good service.
If you were to buy the same thing at $70 or cheaper like newbie miners do, then I'm sure your vendor would have failed to deliver on DOA promises.

[FP91G]

I've learned that buying used mining gear from China can be risky. Paying a premium for reputable sources is worth it for proper testing, cleaning, and low failure rates.

If you don't have a reliable partner in China who can perform equipment verification, it's risky to make such purchases. If mining is profitable in your country, you can find a lot of verified equipment on secondary markets in your city. Sometimes it is faster and cheaper.

[asicjungle]

We are a North American company with operations in Canada and the US. Nothing to do with China.

[Gabrics]

We are a North American company with operations in Canada and the US. Nothing to do with China.

Small update:
AsicJungle explained that this was a misunderstanding caused by their sales person who told us that they will pay (in writing and asked an invoice from us) for minor repairs we did. Their DOA policy says you must send it back as "trust your" customer doesn't extend as far as replacing a few $90 controller boards... To be fair, they did fix the units we sent in. Problem is that sending in cost almost more than the replacement part with used machines.

So now we at least know to not expect the payment, before this thread it was just no answer.

[Gabrics]

Usually used equipment is sold without guarantees after a random standard check or under the contract non-working equipment is exchanged for working one. There are now many inexpensive components for ASIC S19, and apparently you have very cheap electricity since you decided to make such a purchase.

AsicJungle does offer a few days DOA warranty. But you MUST send it back even for minor issues. That is where we went wrong. We sent back those units needing actual repair but fixed those needing just a controller board (for example).

[mikeywith]

Small update:
AsicJungle explained that this was a misunderstanding caused by their sales person who told us that they will pay (in writing and asked an invoice from us) for minor repairs we did. Their DOA policy says you must send it back as "trust your" customer doesn't extend as far as replacing a few $90 controller boards... To be fair, they did fix the units we sent in. Problem is that sending in cost almost more than the replacement part with used machines.

So now we at least know to not expect the payment, before this thread it was just no answer.

It is great that they have finally settled the issue, althought, I think it is a bad sign that they waited all this time to respond, and that you had to write this topic in the first place.

I consider this case dismissed and won't be handing any feedback to Asic Jungle.

[asicjungle]

We are not sure who the user "Gabrics" is, but he made a few false statements that we think are important to correct. First, we did not make any statements in writing about a payment to be made to the client, if we did, please provide them to us and we will honour those payments. Secondly, this issue was addressed via email with the customer, and only after we explained our policy to them did they decide to bring this matter to bitcointalk.

ASIC Jungle has proudly sold hundreds of thousands of ASICs globally, adhering to the highest industry standards. However, we must also protect ourselves from potential bad actors, which is why our warranty process for used hardware is clear and necessary.

We appreciate everyone’s understanding and wish you all a great day.

[Gabrics]

I do agree and wrote that ASICJUNGLE is LEGITIMATE and is a good company . They did deliver the machines agreed. Unfortunately I can't change the title, which is a little bit flashy, but still "be careful" is always a good thing. I could edit the original post, so the non-critical issue we complain about will be clear after reading the original post.

I also stated that I was our mistake fixing the minor issues and not knowing/investigating your return policy. If there is any other uncorrected/false claim I made please let me know so I can correct it.

As of the payment (which I assume you think the still standing false claim is):
Your representative specifically asked for an invoice for the repairs we made on-site. Why ask for an invoice if you don't want to pay it? (the amount of this invoice was never questioned)

This is the email from 3/14 from your Alex B. and I quote the one liner:
Could you please send us an invoice with the cost of parts that needed to be replaced.
Thank you,

I believe this is not a refusal to pay for our on-site repair, but quite the opposite.

Cheers,