Do not use gate.io if you value your money

[wuzamarine2]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

[stadus]

This doesn't help anyone here unless you provide some evidence and take your post seriously.

It's normal for an exchange to allow users to reset their passwords if they forget it, and Gate.io should have that feature. From what I've read, this exchange also offers 2FA--something you should definitely use to boost your account’s security.

Submitting an ID usually isn’t necessary unless it’s for KYC purposes, which wouldn't be the focus here since the main issue is simply accessing your account.

[cryptoaddictchie]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

I think you should send some photos of your claim. I doubt gate will message you exactly how you described the message to you. Its not like a known exchange would send you a mean message like that.

Also are you sure you are on the right website maybe its a scam one and just impersonating gate website.

[Questat]

A password I never set is blocking me from accessing my money.

What you do exactly mean by this?

[wuzamarine2]

This doesn't help anyone here unless you provide some evidence and take your post seriously.

It's normal for an exchange to allow users to reset their passwords if they forget it, and Gate.io should have that feature. From what I've read, this exchange also offers 2FA--something you should definitely use to boost your account’s security.

Submitting an ID usually isn’t necessary unless it’s for KYC purposes, which wouldn't be the focus here since the main issue is simply accessing your account.

https://imgur.com/a/f5Tfgwp

When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

[Wiwo]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

Sad to see a platform putting such shit to your face as a user, but the we may like to see prove of what you mentioned, such as a screenshot of the reply you get when you contacted them and also how it all ended between you guys.

Again do you have a kyc verification of any kind on the account,

[wuzamarine2]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

I think you should send some photos of your claim. I doubt gate will message you exactly how you described the message to you. Its not like a known exchange would send you a mean message like that.

Also are you sure you are on the right website maybe its a scam one and just impersonating gate website.

It's a flat password error.

[stadus]

This doesn't help anyone here unless you provide some evidence and take your post seriously.

It's normal for an exchange to allow users to reset their passwords if they forget it, and Gate.io should have that feature. From what I've read, this exchange also offers 2FA--something you should definitely use to boost your account’s security.

Submitting an ID usually isn’t necessary unless it’s for KYC purposes, which wouldn't be the focus here since the main issue is simply accessing your account.

https://imgur.com/a/f5Tfgwp

When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

Was your password protected with 2FA before? If so, then you just need to provide the 2FA code so you can proceed in resetting your password. I use AUTHY myself, and I’m not sure if it’s exactly like Google Authenticator, but I can access my 2FA account through a password-protected app. That’s usually the only information the exchange needs to verify your account. So, try to comply with their requests first by remembering the password of your 2FA app to get the code needed, and don't rush into thinking they are a scam.

[Huppercase]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

I have never been a fan of Gate exchange from day 1, I had my verification rejected couple of times and I just abandoned them and never looked back again but your situation isn't clear, if you can share a screenshot, people can explain better about the situation. Another question is what do you mean by reseting password? Did you send a forgot password and didn't receive notifications on your email, if you do, you will definitely get an email notification.

What if you use the wrong website? Have you thought about been on the wrong website probably a clone website where you must have submitted your details and when yiu try to reset your password, it's programmed to return an f word, I'm very sure that definitely wouldn't be gate exchange, even if you offended them or probably has done something that violate their terms and conditions, you wouldn't be getting that reply again. So check again, I mean the real website.

[dzungmobile]

A password I never set is blocking me from accessing my money.

Did you try this?
https://www.gate.io/help/community/other/16448/locked-asset-what-to-do

Instead of resetting it, gate.io said "fuck you".

I am sure they did not say it.

Do not put your money into gate.io unless you want to get robbed.

You have same risk with any centralized exchange.
Reminder: do not keep your money in online accounts

[fuguebtc]

This doesn't help anyone here unless you provide some evidence and take your post seriously.

It's normal for an exchange to allow users to reset their passwords if they forget it, and Gate.io should have that feature. From what I've read, this exchange also offers 2FA--something you should definitely use to boost your account’s security.

Submitting an ID usually isn’t necessary unless it’s for KYC purposes, which wouldn't be the focus here since the main issue is simply accessing your account.

https://imgur.com/a/f5Tfgwp

When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

Oh. Are you trying to change your withdrawal password? Can you tell me if your 2FA code is correct? Or do you not even have 2FA code?

I also use Gate and I just checked and saw they not only require 2FA code from Authenticator app but also require code from email as well as SMS. If you have all that information, you will be able to change or reset your withdrawal password easily. And  in this case, if you lost 2FA code I recommend you to contact support via email and ask them to disable 2FA feature before you can reset your withdrawal password . It's not as complicated and difficult as you say, you must have missed something.

[GxSTxV]

Although many of us don’t really like using centralized exchanges, and for many reasons like the situation you are facing right now, where you could have explained the full story and what’s happening instead of being that upset and angry without searching for a solution. For this thing, you might not remember if you set a withdrawal password I also have been in a similar situation long time ago with gate.io. Feeling upset and helpless didn’t solve anything especially I had funds stuck on my account because I forgot my withdrawal PIN or password so I contacted their support, put in some effort, and eventually I was able to reset that password. After waiting about 48 hours, I could withdraw my funds.
Gate.io is a large platform and they wouldn’t risk scamming users or losing the majority of their clients since they profit from every single user. My advice is to keep reaching out to their support until you get a solution, and don’t give up especially if you have significant funds inside.

Also, remember that losing your private keys elsewhere means losing your assets permanently. Always be careful to store and remember your passwords, and keep in mind that centralized systems can sometimes be just as secure as decentralized wallets or exchanges.

[BitMaxz]

Why did you use gate.io its known scam exchange they keep freeze people account. They have very strict rules even you didnt break any of them your account will be frozen.
While I do not personally use their service, I have heard a lot of negative things about them for the past five years. Trustpilot even suggests that you stop using them.
Gate.io has been using AML to scam people since 2018. According to what I remember even those who mined altcoins were scammed. I don't know if those people who post above use gate.io but I'm telling you to stop using them its known exchange that keeps customers funds frozen.

[Zaguru12]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

Although I don’t stand for them or advice anyone to actually put their money on any centralized exchange but I think the real Gat.io site would never actually have said that. They usually send your password to your email and then disabled the withdrawal from that wallet for 24 hours. So it is definitely a scam gate.io site you’re storing your funds on. But this doesn’t actually even mean they don’t some items sucks in their services, they are very fond of releasing coins without liquidity on the site and when you buy you can’t sell so even the real site shouldn’t be trusted.

In fact it is not your keys not your coins no matter the exchange

[Issa56]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

How will an exchange send you “fuck you”? I don’t think that’s possible, even if they discover that you're a scammer or you're into anything illegal activities, then they won’t send that kind of message. It’s just better you explain how everything happens, but the response that you received from them, no exchange will send that kind of message, or it’s just better you show evidence of the response that you got and what really happened. You can’t just come here and accuse an exchange of scamming you without showing any evidence, it doesn’t make sense.

[wuzamarine2]

This doesn't help anyone here unless you provide some evidence and take your post seriously.

It's normal for an exchange to allow users to reset their passwords if they forget it, and Gate.io should have that feature. From what I've read, this exchange also offers 2FA--something you should definitely use to boost your account’s security.

Submitting an ID usually isn’t necessary unless it’s for KYC purposes, which wouldn't be the focus here since the main issue is simply accessing your account.

https://imgur.com/a/f5Tfgwp

When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

Was your password protected with 2FA before? If so, then you just need to provide the 2FA code so you can proceed in resetting your password. I use AUTHY myself, and I’m not sure if it’s exactly like Google Authenticator, but I can access my 2FA account through a password-protected app. That’s usually the only information the exchange needs to verify your account. So, try to comply with their requests first by remembering the password of your 2FA app to get the code needed, and don't rush into thinking they are a scam.

I never configured any advanced authentication.

[wuzamarine2]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

How will an exchange send you “fuck you”? I don’t think that’s possible, even if they discover that you're a scammer or you're into anything illegal activities, then they won’t send that kind of message. It’s just better you explain how everything happens, but the response that you received from them, no exchange will send that kind of message, or it’s just better you show evidence of the response that you got and what really happened. You can’t just come here and accuse an exchange of scamming you without showing any evidence, it doesn’t make sense.

That's what we have IDs for.

[wuzamarine2]

Why did you use gate.io its known scam exchange they keep freeze people account. They have very strict rules even you didnt break any of them your account will be frozen.
While I do not personally use their service, I have heard a lot of negative things about them for the past five years. Trustpilot even suggests that you stop using them.
Gate.io has been using AML to scam people since 2018. According to what I remember even those who mined altcoins were scammed. I don't know if those people who post above use gate.io but I'm telling you to stop using them its known exchange that keeps customers funds frozen.

They do that to pay their rent. They spend your money. Then they freeze enough accounts to cover for it. You get your money when the bitcoin price rises again.

In a nutshell, this is why all of the exchanges freeze accounts.

Thanks for the heads up. I will be more diligent.

[BitMaxz]

They do that to pay their rent. They spend your money. Then they freeze enough accounts to cover for it. You get your money when the bitcoin price rises again.

In a nutshell, this is why all of the exchanges freeze accounts.

Thanks for the heads up. I will be more diligent.

Next time don't forget to use the search button you'll surprise that you are not the only one who experience the same thing.
As of right now, I only trade using Bitget Exchange and Binance. I had a terrible experience with OKX in the past, so if you decide to use them, proceed with caution. The minimum deposit amount in Bitcoin is 50k Sat but if you send less than that not even a single Sat it won't never be credited to your account.

[hd49728]

Why did you use gate.io its known scam exchange they keep freeze people account. They have very strict rules even you didnt break any of them your account will be frozen.
While I do not personally use their service, I have heard a lot of negative things about them for the past five years. Trustpilot even suggests that you stop using them.
Gate.io has been using AML to scam people since 2018. According to what I remember even those who mined altcoins were scammed. I don't know if those people who post above use gate.io but I'm telling you to stop using them its known exchange that keeps customers funds frozen.

Gate.io is one of old exchanges but I didn't use them recent years and honestly I did not know about their scam.

From your post, I am curious and want to find more information on their scams.
My Life Savings Are Frozen on Gate.io, and Support Tickets Are Being Ignored - Seeking Advice
Gate.io is a scam

This reply is very insightful, but it is long and I don't quote it here. The reply of 2@gr8ful4 has an insightful table that I can not quote it here.

Recommendations at the end of this post.

Caveat: This is a well crafted, extensive list of all major exchanges dealing in Monero. If you can not find your go to exchange on this list treat it as "extremely high risk" and a potential scam. This list gets updated as new information becomes available. At the end you will find some recommendations for exchanges and wallets.

USE CUSTODIAL CEX AKA "CRYPTOBANKS" WITH EXTREME CAUTION
Only day traders should use these third parties for their trading stack and ideally withdraw after closing a position. Newcomers should make themselves comfortable with hardware wallets before buying on a CEX and always and immediately withdraw, what they bought.