Do not use gate.io if you value your money

[Potato Chips]

When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

That sucks but they should still provide you a way to get your funds out.. perhaps a reverification or something. If the website support is unresponsive, try to escalate your case in their discord server or post in their subreddit. However do make sure you know how to weed out scammers pretending to be gate.io because there are way too many of them, sadly.

[shinratensei_]

Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

have you really tried reaching out to their customer support though? I don't think they will just lock the owner out of their asset and just decide to deny request for verification again.

personally I don't really use this exchange that much, not really a fan of their UI that's why I decided to stick with the other, but however if they truly did just like what OP said, deliberately making things difficult, it could be a warning for other people who put asset there.

hope things can be solved, but I just gonna be more cautious on using this exchange I guess, seeing the testimony above.

[Dr.Bitcoin_Strange]

I have not used the exchange before but my friends that has used the exchange before now have not had any issues with the exchange but despite the fact that they have not, I don't trust some exchange because they could just used some of their hidden terms and policy to withhold customers funds.

I will like to suggest for you to send email to their support and see their response,  then you can publish the feedback here.

[rachael9385]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

I don't think that you are saying the truth @OP, long time ago I created a gate.io account and I only used it once or twice (if am not mistaken) but after I say your thread I tried to login and check but unfortunately for me, I have forgot my password, so I tried to reset it and it did not take me up to 10 to 15 minutes to change my password from old one to new one.
So what @stadus said is correct, you should provide an evidence to back up your suspicion about gate.io

[el kaka22]

To be fair I wasn't using it neither, but just because some forum member said so, I will not stop using it if I were using it. I am pretty sure there must be something else going on there, and not this simple situation but I believe we are going to see them have a different approach in the end as well, we will not be seeing this be this simple.

I am aware of the fact that some people will lose their money for making a stupid mistake and blame everyone aside from themselves, or even if they do blame it on themselves, they will not tell it to public and keep blaming others. I am sure gate had a good reason to do this, not sure what happened entirely but I am sure they did, because OP doesn't even give proof or explains anything.

[FinneysTrueVision]

I have only used Gate.io when a website was using their payment processor, Gate Pay, and it was a poor experience. My payment was delayed and when I tried to get support it redirected me to a Chinese language page followed by a popup message saying I am in a restricted country and can’t use their service. Because their exchange blocks certain countries, it is impossible to get help when there are issues with Gate Pay which does not have those restrictions.

[Shishir99]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

You should know how centralized exchanges work. Not only Gate.io but all other centralized exchanges like Binance, Bybit, kucoin ask for Identity verification whenever they want. You agreed to their TOS when you signed up and you have provided your identity information already. So, I don't see the reason why you are not going to verify that it's you who is going to access the account.

The moment you put your money on a centralized exchange, you are out of control and you have to rely on the exchange. This is the reason it is recommended not to hold your funds on exchanges. You should you nun a custodial wallet to hold funds. But since you are already a verified centralized exchange user, you should do the verification again to access your funds and then stop using them.

[Webetcoins]

I have not used the exchange before but my friends that has used the exchange before now have not had any issues with the exchange but despite the fact that they have not, I don't trust some exchange because they could just used some of their hidden terms and policy to withhold customers funds.

Hidden terms? Gee, that's crazy but I think only shady platforms are the ones who can do that. For those who are legit one, they must all be transparent but there are only users who can disregard the terms and policy, and worse is they still blame the platform for their own mistakes. Gate.io is I think a centralized exchange and even if we say that they are legit, we must only be careful because just like the saying said in crypto > 'not your keys, not your coins'

I don't think that you are saying the truth @OP, long time ago I created a gate.io account and I only used it once or twice (if am not mistaken) but after I say your thread I tried to login and check but unfortunately for me, I have forgot my password, so I tried to reset it and it did not take me up to 10 to 15 minutes to change my password from old one to new one.
So what @stadus said is correct, you should provide an evidence to back up your suspicion about gate.io

Gate.io is one of the oldest exchange sites here in crypto. I don't even remember now if I have an account there or not but I'm sure what the OP is saying is not true because Gate seems a serious and legit exchange, and even if let say they aren't, I never saw a scam site that will say 'fuck you' even if we already got caught by them. Even them can still show some respect.

The OP must only be a hater of this exchange or they also own an exchange, or he was only being hired to post something like this. If not, he maybe did an abuse and got his account locked. It's not the first time for me to see a post like that anyway but from time to time, there are always posts like this, though they are mostly found in the gambling section of our forum.

[Potato Chips]

I don't think that you are saying the truth @OP, long time ago I created a gate.io account and I only used it once or twice (if am not mistaken) but after I say your thread I tried to login and check but unfortunately for me, I have forgot my password, so I tried to reset it and it did not take me up to 10 to 15 minutes to change my password from old one to new one.
So what @stadus said is correct, you should provide an evidence to back up your suspicion about gate.io

Interesting. Thanks for checking on your end.

Can I confirm if you're talking about the fund password in your post? from my understanding, op was referring to this. It does seem like you were talking about the password for logging in so had to double check.

Did you setup a 2FA beforehand? as this appears to be another factor in the loop according from op.

[rachael9385]

I don't think that you are saying the truth @OP, long time ago I created a gate.io account and I only used it once or twice (if am not mistaken) but after I say your thread I tried to login and check but unfortunately for me, I have forgot my password, so I tried to reset it and it did not take me up to 10 to 15 minutes to change my password from old one to new one.
So what @stadus said is correct, you should provide an evidence to back up your suspicion about gate.io

Interesting. Thanks for checking on your end.

Did you setup a 2FA beforehand? as this appears to be another factor in the loop according from op.

I did not use a 2FA to lock my gate.io account because I have only used it ones or twice, so the account was inactive all these while untill yesterday I managed to login. Although I forgot my password but I reset it and it didn't take much of my time.
Just after I got the notification of your quote, I hurried to check again but fortunately for me they didn't ask for password this time.

[South Park]

To be fair I wasn't using it neither, but just because some forum member said so, I will not stop using it if I were using it. I am pretty sure there must be something else going on there, and not this simple situation but I believe we are going to see them have a different approach in the end as well, we will not be seeing this be this simple.

I am aware of the fact that some people will lose their money for making a stupid mistake and blame everyone aside from themselves, or even if they do blame it on themselves, they will not tell it to public and keep blaming others. I am sure gate had a good reason to do this, not sure what happened entirely but I am sure they did, because OP doesn't even give proof or explains anything.

I am suspicious about this too, the OP did not really brought forward a lot of evidence to support their case, which could mean that they are hiding something and there is more to this story that they are not telling us, like breaking the TOS of this exchange in some way or form and this is causing the support to not be very cooperative on their stance, since even if this exchange seems to have some issues, it is still one that has been around for longer than a decade.

[retreat]

I have never used gate.io before, but I have heard about this exchange platform for a long time and I can say that the service they offer is quite reliable and safe. I don't know how your case is since you didn't specify it clearly, but I don't think gate.io is at fault at all, since what you did was there is a procedure for forgetting passwords, and it shouldn't be a problem. Try contacting their representative and explain your problem.

[Iranus]

I don't think that you are saying the truth @OP, long time ago I created a gate.io account and I only used it once or twice (if am not mistaken) but after I say your thread I tried to login and check but unfortunately for me, I have forgot my password, so I tried to reset it and it did not take me up to 10 to 15 minutes to change my password from old one to new one.
So what @stadus said is correct, you should provide an evidence to back up your suspicion about gate.io

Interesting. Thanks for checking on your end.

Did you setup a 2FA beforehand? as this appears to be another factor in the loop according from op.

I did not use a 2FA to lock my gate.io account because I have only used it ones or twice, so the account was inactive all these while untill yesterday I managed to login. Although I forgot my password but I reset it and it didn't take much of my time.
Just after I got the notification of your quote, I hurried to check again but fortunately for me they didn't ask for password this time.

Changing the fund password or login password does not make much difference, the only difference is that if we change the fund password, withdrawals will be temporarily locked for 24 hours to ensure our safety.

I also have an unused account on Gate and I also tried changing the password but no problem, everything went pretty smoothly, unlike what OP said.

OP did not provide accurate and complete information so it is difficult to know what problem he is having and whose fault it is. I'm not defending Gate just because I have an account or centralized exchanges, but I agree with some of the comments that Gate is clearly doing well so far.

Some members have made some accusations about Gate but that is not enough evidence to confirm that they have a problem. Because if we try to search about Binance, coinbase...top exchanges there will also be articles accusing them. I think this could be a few isolated cases or just unhealthy competition between exchanges.

[Perfectbaby]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

Topic would be best appreciated at the scam accusations board than trading discussion board here. Although I have the app on my phone and I had signed up then but never used it to trade, I wanted to use it before p2p trade was restricted from my country and only few exchange offering p2p. Usually I have known gate.io to be a good exchange but I don't know about their reputation if they have soiled it so quickly or had scammed people. However, as already suggested you need some valid evidence to prove your claims about gate.io.

[Coin_trader]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you". Not "send your ID here for verification", they said "fuck you, we are not doing anything."

Do not put your money into gate.io unless you want to get robbed.

Topic would be best appreciated at the scam accusations board than trading discussion board here. Although I have the app on my phone and I had signed up then but never used it to trade, I wanted to use it before p2p trade was restricted from my country and only few exchange offering p2p. Usually I have known gate.io to be a good exchange but I don't know about their reputation if they have soiled it so quickly or had scammed people. However, as already suggested you need some valid evidence to prove your claims about gate.io.

This is just an isolated case and the OP is just exaggerating things on his post. Ofc an exchange support can’t immediately accept a fund password request to change or else a scammer can do this easily when they phished someone account.

It’s impossible for the OP to never set a fund password since it requires full verification such as email, 2fa and whatever security set on his account just to set that password.

Best thing to do is to do KYC and proved ownership before he can demand with this kind of reset from the team if ever the reset function on his end is not working

[hd49728]

This is just an isolated case and the OP is just exaggerating things on his post. Ofc an exchange support can’t immediately accept a fund password request to change or else a scammer can do this easily when they phished someone account.

It's quite true. Account recovery process is not here to help hackers more easily to hack accounts and get access to fund of their victims.

Best thing to do is to do KYC and proved ownership before he can demand with this kind of reset from the team if ever the reset function on his end is not working

It's quite true too. Years ago, before the more popularity of mandatory KYC on cryptocurrency exchanges (CEX I mean), if you lose your 2FA, for example, and you request to recover your account and 2FA, you will have to do KYC. Like a self-fie with a date of your account recovery request. When the exchange team receive it, they will verify it, before giving you access to your account, to reset password and 2FA.

[Rengga Jati]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you".

https://imgur.com/a/f5Tfgwp
When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

According to the screenshot, they actually already responded to your issue. They never said "fuck". They even said that you can ask more if you still have further problems. Have you contacted them again? I'm sure, the only thing you can do now is to keep contacting them. It looks like they are handing your issue, you don't feel so worried as long as they still want reply your message. I assume they only want to ensure that you're the real owner of the funds. That's why the mechanism is quite complicated.

[Strongkored]

Op looks very stressed with what he is facing, it looks like the exchange is very complicated in handling this but users must understand that the exchange must take good care of their users' funds that's why when users experience problems with passwords or pins to access their assets then the exchange will be very careful which sometimes takes more time than when handling account passwords because usually the exchange will ask us to create two passwords, the first is to enter the account second to access our assets.

[john_egbert]

A password I never set is blocking me from accessing my money. Instead of resetting it, gate.io said "fuck you".

https://imgur.com/a/f5Tfgwp
When you go to the link to reset the password, it tells you that you need Google Authenticator. When you go to set Google Authenticator, it says you need the funds password. It the loop of fraud

According to the screenshot, they actually already responded to your issue. They never said "fuck". They even said that you can ask more if you still have further problems. Have you contacted them again? I'm sure, the only thing you can do now is to keep contacting them. It looks like they are handing your issue, you don't feel so worried as long as they still want reply your message. I assume they only want to ensure that you're the real owner of the funds. That's why the mechanism is quite complicated.

Yeah, a common practice of getting things straight by ensuring who the user is, just keep pushing, but don't be rude (if possible), OP, people in support do their job on their part