Bc Game - Error 4001 when logging in - Resolved - Thank you HolyDarkness

[Plunderman]

My profile picture is me as a viking, if that's any help

[Stalker22]

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

Hello, I don't know the UID unless I'm able to log in and view it. Is there another way for me to find it? Thank you

Have you checked your welcome email from BC.Game? Im not really sure but your UID might be included there alongside your account information.

Try searching your inbox for any emails related to BC.Game, especially those around the time you signed up.

[holydarkness]

My profile picture is me as a viking, if that's any help

that is unfortunatelly... not.

Shoot me your email address, the one you used to sign up to BC. Maybe I can bully someone on my contact to look up on their database and see which UID does that email belong to.

[khaled0111]

Have you checked your welcome email from BC.Game? Im not really sure but your UID might be included there alongside your account information.

I just checked all the emails I've received from bc.game (both verification and promotional emails) and none of them contains the user id. So, unfortunatey he will have to skip this option.

It’s going to be an extra work for the support agent but since the username is supposed to be unique, it’s not going to be hard to find the uid associaed to it.

[SamReomo]

I am fully KYC verified and have made several deposits and withdrawals. That's why I am confused as to why this is happening

Then there's chance that your country might be blacklisted on their site and that's why you're getting that error. Have you been using some type of VPN for opening the site or you were able to login with your own country IP? Hope you'll get some help as holydarkness is willing to help you out.

[Agbe]

Oh not again BC.Game has cleaned themselves long ago so when I saw this I was saying something is wrong at something because I don't think they can do this again. I have also made a comment on this issue on their main announcement thread. The only person that can explain things well here is the representative of bc.game here in the forum. Either they have maintainace issue in the website or there are some internal errors in the site. And as you said since they are on the matter for the investigation. Then they will come back and give you feedback.

[holydarkness]

Oh not again BC.Game has cleaned themselves long ago so when I saw this I was saying something is wrong at something because I don't think they can do this again. I have also made a comment on this issue on their main announcement thread. The only person that can explain things well here is the representative of bc.game here in the forum. Either they have maintainace issue in the website or there are some internal errors in the site. And as you said since they are on the matter for the investigation. Then they will come back and give you feedback.

One, "scam accusations" happens on daily basis for many casinos, both the ones that cleaned themselves from a pile of cases like BC, Rollbit, and Stake, and the ones that promptly clear each and every case like betcoin. It's an everyday life here on this board.

Two, no, I would actually advise OP against commenting this issue on their ANN thread, because [as always] it'll make things harder to track, having two simultaneous threads. Yes, the only person that can explain things well here are the representatives of BC.Game, and they have been notified. They're on it.

[Plunderman]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

[acroman08]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

just give it some time, they are probably doing something that's why haven't finished fixing your issue yet. they will probably contact you when they are finished with what they are doing. good luck, I hope you get your issue resolved soon.

[holydarkness]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

Umm... a tad bit unclear here. Those information above, you're telling us a thing that you've done in the past [KYC, latest deposit transaction, and confirming mobile number] and now [these past few days, that prompt you to raise this thread] you got the 4001 error, or is it something that they asked recently, as in the past 24 hours?

Because... yes, someone at BC managed to zeroing into your UID with the pieces of [incomplete] information we have here yesterday. I was wondering if they reached you after they found that, and then the above situation happened, or they're yet to reach you and, with your UID in their hand, still looking for what went wrong.

[Plunderman]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

Umm... a tad bit unclear here. Those information above, you're telling us a thing that you've done in the past [KYC, latest deposit transaction, and confirming mobile number] and now [these past few days, that prompt you to raise this thread] you got the 4001 error, or is it something that they asked recently, as in the past 24 hours?

Because... yes, someone at BC managed to zeroing into your UID with the pieces of [incomplete] information we have here yesterday. I was wondering if they reached you after they found that, and then the above situation happened, or they're yet to reach you and, with your UID in their hand, still looking for what went wrong.

Yes they already had these documents from me months ago and was approved successfully. But they have requested them all again, so I sent them in and have been accepted again

[holydarkness]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

Umm... a tad bit unclear here. Those information above, you're telling us a thing that you've done in the past [KYC, latest deposit transaction, and confirming mobile number] and now [these past few days, that prompt you to raise this thread] you got the 4001 error, or is it something that they asked recently, as in the past 24 hours?

Because... yes, someone at BC managed to zeroing into your UID with the pieces of [incomplete] information we have here yesterday. I was wondering if they reached you after they found that, and then the above situation happened, or they're yet to reach you and, with your UID in their hand, still looking for what went wrong.

Yes they already had these documents from me months ago and was approved successfully. But they have requested them all again, so I sent them in and have been accepted again

To be redundantly clear, within the past 24 hours? That request to resend, it's within this past 24 hours? In other words, after I get in touch with my contact, and they're currently in the middle of sorting things out? If so, after you submit those requested documents, did they say something like verification successfull or anything that indicate they've finished with their investigation?

[Plunderman]

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

Umm... a tad bit unclear here. Those information above, you're telling us a thing that you've done in the past [KYC, latest deposit transaction, and confirming mobile number] and now [these past few days, that prompt you to raise this thread] you got the 4001 error, or is it something that they asked recently, as in the past 24 hours?

Because... yes, someone at BC managed to zeroing into your UID with the pieces of [incomplete] information we have here yesterday. I was wondering if they reached you after they found that, and then the above situation happened, or they're yet to reach you and, with your UID in their hand, still looking for what went wrong.

Yes they already had these documents from me months ago and was approved successfully. But they have requested them all again, so I sent them in and have been accepted again

To be redundantly clear, within the past 24 hours? That request to resend, it's within this past 24 hours? In other words, after I get in touch with my contact, and they're currently in the middle of sorting things out? If so, after you submit those requested documents, did they say something like verification successfull or anything that indicate they've finished with their investigation?

Yes on Friday they sent an email asking for the documents and deposit screenshots, I sent them. And then 2 hours afterwards I received an email back saying that they have been successfully verified. Then last night they asked to confirm my mobile number. But not heard anything since then.

In regards to my initial post, yes all these documents and details was already on my account already. All KYC documents, email, phone number..

[holydarkness]

Yes on Friday they sent an email asking for the documents and deposit screenshots, I sent them. And then 2 hours afterwards I received an email back saying that they have been successfully verified. Then last night they asked to confirm my mobile number. But not heard anything since then.

In regards to my initial post, yes all these documents and details was already on my account already. All KYC documents, email, phone number..

In other words, they have not finished verifying your account, they still need to validate your mobile phone number. I think that's why it's still inaccessible. Have you got any reply from them about the development of your account verification since then? Can you access your account now?

If you haven't, I'll try to get in touch with them, see what's wrong or what's needed to get you regain your account.

[Plunderman]

Yes on Friday they sent an email asking for the documents and deposit screenshots, I sent them. And then 2 hours afterwards I received an email back saying that they have been successfully verified. Then last night they asked to confirm my mobile number. But not heard anything since then.

In regards to my initial post, yes all these documents and details was already on my account already. All KYC documents, email, phone number..

In other words, they have not finished verifying your account, they still need to validate your mobile phone number. I think that's why it's still inaccessible. Have you got any reply from them about the development of your account verification since then? Can you access your account now?

If you haven't, I'll try to get in touch with them, see what's wrong or what's needed to get you regain your account.

Hello, no I haven't received a reply after confirming my mobile number. Still no access to account. Thanks for the help

[Plunderman]

Do you know if there are any updates? Thank you

[holydarkness]

Do you know if there are any updates? Thank you

Hi, haven't they get to you yet? If I may ask [though I can infer this from the information you gave me], do you mind telling us from which country you're accessing them from? I'll try to nudge them and see if the issue is indeed with geo-restriction and whether they have made a ruling about it.

[Plunderman]

No not heard anything, from Germany

[holydarkness]

No not heard anything, from Germany

Oh? Germany? Are you, by any chance, a UK resident that moved to Germany? I noticed it through the info you first provided to me. And when I inquire your situation to my contact, they told me that your KYC shows a UK citizenship. However, don't be panic as they mean no harm as they believe this is a simple mistake.

Below is the exact response from my contact,

We sincerely apologise for the inconvenience regarding your locked account.

Please note that our services and site is blocked in the UK, and  due to geo-restrictions, only our UK-specific domain (https://www.bcgame.uk/)  is accessible within the United Kingdom.

Regarding the account lock, our Risk Team detected suspicious activity that suggested the possibility of unauthorized access. To ensure account security, we requested KYC (Know Your Customer) verification to confirm ownership.

Given these circumstances, we regret that we are unable to unlock the account. However, we are more than willing to assist with any pending funds associated with the account. Please feel free to reach out to our live support team or contact us by email for further assistance.

Thank you for your understanding and cooperation.

[Plunderman]

I was sent an email on the 6th explaining that they are unable to release my account. But they will send me the LTC that is still in the account, they have requested my LTC address which I have sent. Nothing as of yet