NestEx Crypto Exchange - in BETA

[nestex_one]

'speed of team's response: I wanted to do a live chat / telegram / realtime, but our lawyer says using a support ticket system is better. weighing pros and cons.'

AI has, in just a year, profoundly changed what I understand as 'Support.'

So, speedy is good; but stating how long Support will take to get back to you is IMHO more important: 'We'll get back to you within 48 hours.'

Next: if the exchange is trading in English, your staff gotta be native speakers. Crypto is complex enough without doing it via Google translator.

And lastly, your exchange will get a good reputation is your Support staff can communicate honestly and directly. The world has become a madhouse of 'corporate talk.'

Customers don't want to hear, 'How may we utilise our competencies to achieve a positive outcome for you in respect of your Ticket Number XYZ on Nestex, the exchange that blah blah blah.'

Simple is good.

Hope you are well,

IndiaMikeZulu

Thanks for the feedback! I'll share this with the founders but here is my opinion based on how things work at NestEx

- Generally if our compliance people (lawyer, banker, etc) have given specific opinions, the founders will try to stick to those methods
- Timeframe for support: This is a good point. FYI on support tickets we usually do revert within 24 hours max
- Google translator: All our staff speak English natively or as a First language, so this shouldn't be a problem.
- Corporate Talk: I know what you mean. I hope we can continue being direct with our users into the far future
- Simple is Good: Yes it is! Thank you

[nestex_one]

~snip~

Can you please be more specific about what happened with the exchanger support team? As far as I understand, you contacted them, but you didn't get any response? Or you get a response, but it wasn't within the 48-hour period? I'm a bit confused.

I think they were offering inputs on what good support should be like, not feedback on our existing services.

[bias]

I think they were offering inputs on what good support should be like, not feedback on our existing services.

Now that you say it, it seems that way. Though IMZ Noo Account could reply and clear this up, it would be much better for all.
How about my previous question, regarding some numbers from your exchanger? Can you share some info?

[IMZ Noo Account]

Oh. Not Nestex!

Exchanges in general.

Your Post 101 gave nice answers. Thank you.

[nestex_one]

I think they were offering inputs on what good support should be like, not feedback on our existing services.

Now that you say it, it seems that way. Though IMZ Noo Account could reply and clear this up, it would be much better for all.
How about my previous question, regarding some numbers from your exchanger? Can you share some info?

I think the point "How about my previous question, regarding some numbers from your exchanger? Can you share some info?" was addressed to me? I've replied to your past posts, I don't think I missed any. I may have misunderstood the question.

Can I trouble you to repeat the question if indeed the question was aimed at me, please. Thanks!

[bias]

I think the point "How about my previous question, regarding some numbers from your exchanger? Can you share some info?" was addressed to me? I've replied to your past posts, I don't think I missed any. I may have misunderstood the question.

Can I trouble you to repeat the question if indeed the question was aimed at me, please. Thanks!

No trouble at all. I asked if you could share some numbers about your exchangers' traffic in general. Like how many users/ accounts joined in your first 2 months, how is the volume, did things go as you expected, etc. Since you are a non-KYC exchanger, it will be good to know how things are going.

[nestex_one]

I think the point "How about my previous question, regarding some numbers from your exchanger? Can you share some info?" was addressed to me? I've replied to your past posts, I don't think I missed any. I may have misunderstood the question.

Can I trouble you to repeat the question if indeed the question was aimed at me, please. Thanks!

No trouble at all. I asked if you could share some numbers about your exchangers' traffic in general. Like how many users/ accounts joined in your first 2 months, how is the volume, did things go as you expected, etc. Since you are a non-KYC exchanger, it will be good to know how things are going.

Of course! Here's the signup stats

month   signups
2025-01   1
2025-02   3
2025-03   87
2025-04   307
2025-05   92


Jan/Feb signups are our testing accounts and then in March we launched ~15th of the month which is when real user traffic started

Orders placed so far: 755,316
Trades done so far: 3,652,142

This includes trades of all kinds; we had some users doing small trades (like mine & dump type trades) and suchlike which may have inflated the number.

[bias]

month   signups
2025-01   1
2025-02   3
2025-03   87
2025-04   307
2025-05   92

Jan/Feb signups are our testing accounts and then in March we launched ~15th of the month which is when real user traffic started

Not bad at all. It seems that month after month, more new users join in, and the upward trend in registrations continues at a good pace.

Orders placed so far: 755,316
Trades done so far: 3,652,142

This includes trades of all kinds; we had some users doing small trades (like mine & dump type trades) and suchlike which may have inflated the number.

Well, numbers can indeed be changed for different reasons. However, they look pretty good, if we consider that you are in your early stages. I guess all the numbers will change even better/ more, if you start some kind of marketing moves for promotion, etc.
I wanted to ask why the basic pair of BTC/USDT looks so empty in terms of orders and traffic? It looks awkward.

[nestex_one]

month   signups
2025-01   1
2025-02   3
2025-03   87
2025-04   307
2025-05   92

Jan/Feb signups are our testing accounts and then in March we launched ~15th of the month which is when real user traffic started

Not bad at all. It seems that month after month, more new users join in, and the upward trend in registrations continues at a good pace.

Orders placed so far: 755,316
Trades done so far: 3,652,142

This includes trades of all kinds; we had some users doing small trades (like mine & dump type trades) and suchlike which may have inflated the number.

Well, numbers can indeed be changed for different reasons. However, they look pretty good, if we consider that you are in your early stages. I guess all the numbers will change even better/ more, if you start some kind of marketing moves for promotion, etc.
I wanted to ask why the basic pair of BTC/USDT looks so empty in terms of orders and traffic? It looks awkward.

We don't have substantial deposits on BTC actually... I do feel bad about the lack of trades there; but maybe we need to build more trust with people before they will trade BTC with us. Currently people are trading low value altcoins; but we have XBT and AEGS which are slightly higher value so maybe it will build up over time.

Eventually I hope we'll have a decent volume of the higher value coins like BTC, ETH, etc.

Current BTC volume is basically aggregate of very small value trades.

Do you have any suggestions on how to increase our BTC trade visibility? I thought it will happen automatically with time + trust.

[bias]

We don't have substantial deposits on BTC actually... I do feel bad about the lack of trades there; but maybe we need to build more trust with people before they will trade BTC with us. Currently people are trading low value altcoins; but we have XBT and AEGS which are slightly higher value so maybe it will build up over time.

Eventually I hope we'll have a decent volume of the higher value coins like BTC, ETH, etc.

Current BTC volume is basically aggregate of very small value trades.

Do you have any suggestions on how to increase our BTC trade visibility? I thought it will happen automatically with time + trust.

This is something that could happen, as it has. Without trust, it's hard for people to deposit high-value assets into a site and trade, especially if it's a non-KYC one. IMHO, as time passes by and the site starts building its trust, the more people/ assets will join/ trade. Maybe some marketing move could help, some advertisement in a crypto well-known info site, or listing some of the tokens/ memes that are new and there aren't so many exchangers available to trade them.

[IMZ Noo Account]

I have opened an account, although only with pennies.

The site is in fine English, a pleasant change.

And the posts here are unusually straightforward, also a pleasant change.

IndiaMikeZulu

[nestex_one]

I have opened an account, although only with pennies.

The site is in fine English, a pleasant change.

And the posts here are unusually straightforward, also a pleasant change.

IndiaMikeZulu

Thanks for the feedback! I see in the support discord that you had some difficulties with IFC coin, if you can share the details I'd requested - or perhaps try trade on a coin with a narrower spread that would be so awesome!!

[bias]

I just checked my account, and in my Total Portfolio Value, I see a button of "Earn 20% APR". I press it and I get to another page with two options/ buttons: Make a deposit" and "How it works". The problem though is that I can't proceed to create a deposit or read the "How it works" section.
Can you tell us which coins are eligible for this "Compound Earning" program and how it works?

[nestex_one]

I just checked my account, and in my Total Portfolio Value, I see a button of "Earn 20% APR". I press it and I get to another page with two options/ buttons: Make a deposit" and "How it works". The problem though is that I can't proceed to create a deposit or read the "How it works" section.
Can you tell us which coins are eligible for this "Compound Earning" program and how it works?

Hi at this time only USDT is eligible for the compound earning. It's similar to staking / bank fixed deposits where you deposit the coin and the value increases, and then you withdraw it (minimum duration 7 days, maximum duration flexible).

20% APR is the Annual percentage of return, so if you park $10 USDT you will receive $12 USDT if you keep it for a year (and proportionally less if it's for a shorter duration).

The 'how it works' writeup is being worked on. Once it's done it'll be updated; but we currently have 4 users actively keeping USDT in the Compound Earn and receiving their return

[bias]

Hi at this time only USDT is eligible for the compound earning. It's similar to staking / bank fixed deposits where you deposit the coin and the value increases, and then you withdraw it (minimum duration 7 days, maximum duration flexible).

20% APR is the Annual percentage of return, so if you park $10 USDT you will receive $12 USDT if you keep it for a year (and proportionally less if it's for a shorter duration).

Well, this is a pretty good percentage. Some extra questions. What's the minimum for starting "stacking" the funds? This percentage is the same for all the customers, or does it depend on a VIP tier/ level? At some point, you will expand this to other coins as well?

The 'how it works' writeup is being worked on. Once it's done it'll be updated; but we currently have 4 users actively keeping USDT in the Compound Earn and receiving their return

It will be great to have it up soon, so everyone knows how this works. The explanation can attract more than four people.

[nestex_one]

Well, this is a pretty good percentage. Some extra questions. What's the minimum for starting "stacking" the funds? This percentage is the same for all the customers, or does it depend on a VIP tier/ level? At some point, you will expand this to other coins as well?

Minimum: $10
Maximum: Technically there is no cap, but realistically today we can service upto 20% APR on $5,000 (roughly $3 per day in terms of returns)

Same for all customers: Currently yes
VIP Tier/level: Currently this functionality is not enabled; once we do enable it there may be changes

Expand to other coins: We will add more coins to this slowly. For now it's only USDT, later it would be other Stable coins. For non-stable coins it may take quite a while before we enable this feature (or we may enable it with a significantly lower APR)

It will be great to have it up soon, so everyone knows how this works. The explanation can attract more than four people.

Yes sir 🫡

[bias]

Minimum: $10
Maximum: Technically there is no cap, but realistically today we can service upto 20% APR on $5,000 (roughly $3 per day in terms of returns)

Same for all customers: Currently yes
VIP Tier/level: Currently this functionality is not enabled; once we do enable it there may be changes

Expand to other coins: We will add more coins to this slowly. For now it's only USDT, later it would be other Stable coins. For non-stable coins it may take quite a while before we enable this feature (or we may enable it with a significantly lower APR)

Sounds good and understandable. So, if I want to deposit for this purpose, can I do it? I mean, will this option be available after my deposit in the current currency/ coin? As of now, I don't have any USDT in my account, so I guess that this is the reason that I can't see it available.

Yes sir 🫡

 

[nestex_one]

Sounds good and understandable. So, if I want to deposit for this purpose, can I do it? I mean, will this option be available after my deposit in the current currency/ coin? As of now, I don't have any USDT in my account, so I guess that this is the reason that I can't see it available.

You're right, if you don't have USDT you won't be able to use this facility at this time.

We are planning to add more coins in future; but for the Earning feature they will all be stablecoins. It won't be there for unstable coins at this time. So maybe USDT and then USDC/DAI/USDS/etc.

[bias]

You're right, if you don't have USDT you won't be able to use this facility at this time.

However, if I make a deposit, will I be able to join and use it?

We are planning to add more coins in future; but for the Earning feature they will all be stablecoins. It won't be there for unstable coins at this time. So maybe USDT and then USDC/DAI/USDS/etc.

To be honest, this is the best and secure way for such programs/ plans. Earning and stacking plans for such volatile markets/ coins can be disastrous for an exchanger and their clients. Using only stablecoins will be easier for all, and especially your accounting department.

[nestex_one]

You're right, if you don't have USDT you won't be able to use this facility at this time.

However, if I make a deposit, will I be able to join and use it?

Yes it is open to everyone. There is no user restriction. Let me know if you encounter any difficulty with it