SCAM EXCHANGER: imExchanger.pro aka Openchange.cash promoted by BestChange.com

[brett6934]

imexchanger.pro is a SCAM!!!!

this is their topic https://bitcointalk.org/index.php?topic=1492578.0

My exchange order IMEX853016

I pay 100 Monero XMR
i supposed to receive 19703.15 Tether TRC20 USDT
xmr has been paid in one go as one transaction

Amount scammed: 19703.15 Tether TRC20 USDT — no many has been paid.
Scam Exchanger website: https://imexchanger.pro aka https://Openchange.cash

My payment https://xmrchain.net/tx/c353de3054d70d43822fef04b20593fbcefc75d6f021fcf527049c48c8a303d9

My exchange order

https://ibb.co/88BcYp6
marked as paid but NO USDT has been landed into my address.

What happened after imexchanger.pro received my 100 XMR:

1. imexchanger.pro requested a full KYC and AML shit + screenshots of my private chats(conversations) and calls from people who paid me( as far as i know this is illegal for them to ask and for me to share it with the 3rd party.
2. imexchanger.pro has no privacy policy or any company details or who they are and how my data is going to be used
3. imexchanger.pro refused to provide me with this information and clear reason why my 100 XMR Monero had been withheld
4. imexchanger.pro refused to pay me back, they refuse to provide me with their company details, country under which law they operate or any clear explanation on why they ask for all this nonsense

You may ask, why on earth did you go to imexchanger.pro instead of poloniex, for instance?

The only reason i trusted them is because of BestChange.com recommendations, i go to BestChange.com when needed a quick swap but who knew it will turn out as SCAM

It was supposed to be instant exchange. They have good reputation on BestChange.com

NO HELP FROM BestChange.com

https://BestChange.com has a feedback system, but if you leave a negative review it will be removed, i saw it myself happening with my claim

i left my claim here https://www.bestchange.com/imexchanger-exchanger.html but it was quickly removed by BestChange admins, and now i am not able to leave any feedback at all

Looks like BestChange.com aka BestChange.ru, BestChange.net, bc.to turned to SCAM as well, they simply closed my Financial claim(negative feedback) to imexchanger.pro


I would really appreciate help or advice on how to get my money back?

[God Of Thunder]

this is their topic: https://bitcointalk.org/index.php?topic=1492578.0

Unfortunately, they have not come to this forum for the last six years. I don't know if this thread is going to help your case or not. But thank you for letting the community know about your issue.

My exchange order IMEX853016

I pay 100 Monero XMR
i supposed to receive 19703.15 Tether TRC20 USDT
xmr has been paid in one go as one transaction

Amount scammed: 19703.15 Tether TRC20 USDT — no many has been paid.
Scam Exchanger website: https://imexchanger.pro aka https://Openchange.cash

My payment https://xmrchain.net/tx/c353de3054d70d43822fef04b20593fbcefc75d6f021fcf527049c48c8a303d9

My exchange order https://ibb.co/88BcYp6 marked as paid but NO USDT has been landed into my address.

Your image link page says it does not exist or something. Please upload your image on Talkimg.com and post the link here. I will quote that for visibility. I would like to invite @Best_Change representative here and if they can review this case. Also, I want to ask if it is true that they deleted the negative review against their partners.

[yhiaali3]

i left my claim here https://www.bestchange.com/imexchanger-exchanger.html but it was quickly removed by BestChange admins, and now i am not able to leave any feedback at all

Looks like BestChange.com aka BestChange.ru, BestChange.net, bc.to turned to SCAM as well, they simply closed my Financial claim(negative feedback) to imexchanger.pro

I don't expect BestChange to do this. They are a well-established company and have a very good reputation in and outside the forum, but you may not have met the requirements for the claim as in the quote:

When creating a financial claim, please make sure that the exchange regulations specified on the website ImExchanger have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

The regulated exchange period has not expired yet.
The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.
Be sure to indicate the exchange order number. It will help the ImExchanger administrator resolve the problem more quickly.

If you didn't like the ImExchanger's service and want to write about it, use the  review type.

Are you sure you met all the requirements for the claim? And yet it was deleted?

[lovesmayfamilis]

1. imexchanger.pro requested a full KYC and AML shit + screenshots of my private chats(conversations) and calls from people who paid me( as far as i know this is illegal for them to ask and for me to share it with the 3rd party.

Didn't you read the rules? It is clearly written on their website that they have the right to request a verification, which will also allow for AML and KYC verification. It is also clearly written there: "The ImExchanger service will not enter into business relations with a user suspected of or directly related to money laundering or with a person whose funds were obtained as a result of illegal activity."



If you decided to contact them, then you had to agree to their terms.
In addition, the exchange aggregator BestChange has a paid service, for a ridiculous price, where you could pre-check your funds and decide whether you should exchange or not.

https://www.bestchange.com/report/

[Shishir99]

Didn't you read the rules? It is clearly written on their website that they have the right to request a verification, which will also allow for AML and KYC verification. It is also clearly written there: "The ImExchanger service will not enter into business relations with a user suspected of or directly related to money laundering or with a person whose funds were obtained as a result of illegal activity."

Let's assume the user did not know but they completed the KYC because they had to complete it.
But did you know what is the current situation? According to him, the exchanger marked the order as paid, but this user did not receive the funds. Don't you think it is something bad? Even if they do not have the intention to scam, do you think it is right to mark an order as paid even if the user does not complete the KYC? Moreover, he said that Bestchange removed his feedback from their website and this user was unable to leave feedback anymore. This does not look good.

[examplens]

Amount scammed: 19703.15 Tether TRC20 USDT — no many has been paid.
Scam Exchanger website: https://imexchanger.pro aka https://Openchange.cash

I'm sorry for your loss, unfortunately a pretty bad choice for exchanging coins. Exchanging the privacy-oriented XMR coin on the KYC exchange is always a bad idea.

You may ask, why on earth did you go to imexchanger.pro instead of poloniex, for instance?

We would ask you why you didn't use exch.cx, which is no-KYC, and you would have seen that they enjoy a fairly high reputation on this forum and outside of the forum as well.

I would really appreciate help or advice on how to get my money back?

Is this your case: https://www.bestchange.com/imexchanger-exchanger.html?review=2808789
First of all, it wasn't Bestchange that closed your review, it was Imexchanger. Yes, it is possible, but it is a huge failure of the Bestchage platform, which they are also aware of.

They ^{Imexchanger's} replied that the funds were frozen by the exchange, which can only mean one thing. Imexchanger has a 3rd party liquidity provider and they have no access to the funds, only their partner. What you have to do is find out who their liquidity partner is and continue communicating directly with them.

I would say it's Whitebit, and that's the right address for complaints.
From their TOS:

When calculating the order, the exchange rates of WhiteBIT or Binance are used.

Otherwise, good luck with the process, Whitebit enjoys a rather bad reputation and there are many accusations against them for similar cases of taking users' money.

[brett6934]

Your image link page says it does not exist or something. Please upload your image on Talkimg.com and post the link here. I will quote that for visibility. I would like to invite @Best_Change representative here and if they can review this case. Also, I want to ask if it is true that they deleted the negative review against their partners.

Link looks as valid and pic is there

but ok, here it

https://bitcointalk.org/index.php?topic=5404704 -  this is the same case of their scam from 2022

[lovesmayfamilis]

Is this your case: https://www.bestchange.com/imexchanger-exchanger.html?review=2808789

His screenshot shows an exchange request on December 12th.

Let's assume the user did not know but they completed the KYC because they had to complete it.
But did you know what is the current situation? According to him, the exchanger marked the order as paid, but this user did not receive the funds. Don't you think it is something bad? Even if they do not have the intention to scam, do you think it is right to mark an order as paid even if the user does not complete the KYC? Moreover, he said that Bestchange removed his feedback from their website and this user was unable to leave feedback anymore. This does not look good.

All the exchanger has to do if it is not satisfied with the verification is to return the funds after some time. This usually takes 2–3 weeks.

I have seen many cases of investigation. And in this exchanger there is also a button where you can see all the negative reviews, which means that no one deletes anything. Check the case yourself.

https://www.bestchange.com/imexchanger-exchanger.html?filter=cancel

I would be more attentive to such reviews in advance in addition to independently checking my funds.

[brett6934]

1. imexchanger.pro requested a full KYC and AML shit + screenshots of my private chats(conversations) and calls from people who paid me( as far as i know this is illegal for them to ask and for me to share it with the 3rd party.

Didn't you read the rules? It is clearly written on their website that they have the right to request a verification, which will also allow for AML and KYC verification. It is also clearly written there: "The ImExchanger service will not enter into business relations with a user suspected of or directly related to money laundering or with a person whose funds were obtained as a result of illegal activity."



If you decided to contact them, then you had to agree to their terms.
In addition, the exchange aggregator BestChange has a paid service, for a ridiculous price, where you could pre-check your funds and decide whether you should exchange or not.

https://www.bestchange.com/report/

1st of all i followed Bestchange.com recommendation with no KYC clearly explained here https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/2/#findComment-2422334

Bestchange.com always has a mark on the exchanger if KYC is required they didnt mark them as KYC mandatory that is why used them


2nd of all this all bulllshit reminds me this https://www.youtube.com/watch?v=Gxb3YOZrPP0

I would be ok to submit my document to someone i know where my documents go to, but they are completely anonymous as i clearly stated in my start post

Yes i should never sign up with this scammers if bestchange did recommend it - this is regarding well established company and shit

What are we talking about here? do you really it is ok to hold peoples crypto in hostage and promise to return it after KYC bollocks

there are people waiting since September, November 2024 to get their coins back in January 2025, google feedback on them

Just check this out https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/2/#findComment-2421825
 

[paid2]

i left my claim here https://www.bestchange.com/imexchanger-exchanger.html but it was quickly removed by BestChange admins, and now i am not able to leave any feedback at all

Looks like BestChange.com aka BestChange.ru, BestChange.net, bc.to turned to SCAM as well, they simply closed my Financial claim(negative feedback) to imexchanger.pro

I don't expect BestChange to do this. They are a well-established company and have a very good reputation in and outside the forum, but you may not have met the requirements for the claim as in the quote:

Not really, just look at the following website: https://antiswap.info/, we could write a whole topic on the malpractices encouraged by BestChange...

Didn't you read the rules? It is clearly written on their website that they have the right to request a verification, which will also allow for AML and KYC verification. It is also clearly written there: "The ImExchanger service will not enter into business relations with a user suspected of or directly related to money laundering or with a person whose funds were obtained as a result of illegal activity."

If you decided to contact them, then you had to agree to their terms.
In addition, the exchange aggregator BestChange has a paid service, for a ridiculous price, where you could pre-check your funds and decide whether you should exchange or not.

An unregistered company has no right or legitimacy to request, process or store personal documents or sources of funds info.  An unregistered company has no lessons to teach to anyone about the respect of laws/regulations, they cannot pretend to be subject to any regulation, and should return frozen funds if they refuse to process them. When they never return the funds using KYC requests and various (impossible to find) source of funds proofs as a pretext, the fact is to seize and steal their users' funds is just a part of their business model.


By the way OP, I've added your case to the following list: [INFO] Updated Summary of malpractices and abuses of exchanges
Please keep us informed of any developments.

[examplens]

His screenshot shows an exchange request on December 12th.

you're right, very similar case. around $20k
I think this feedback is in question.
https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632

This is the final answer from Bestchange:

Дoбpый дeнь,

Coжaлeeм, чтo дaннaя cитyaция пpoизoшлa c Baми. Пo инфopмaции oт oбмeннoгo cepвиca Baми былo coздaнo и oплaчeнo 7 зaявoк. Ha caйтe oбмeннoгo cepвиca былo paзмeщeнo пpeдyпpeждeниe o тoм, чтo нeльзя дpoбить дeпoзит нa нecкoлькo чacтeй. B дaннoм cлyчae нecкoлькo зaявoк, coздaнныx Baми в oднoм нaпpaвлeнии в oднoм oбмeннoм пyнктe, были вocпpиняты кacтoдиaльным cepвиcoм кaк "дpoблeниe" oднoгo дeпoзитa. B cвязи c этим oбмeнный пyнкт зaпpocил y Bac дaнныe для пpoxoждeния пpoцeдypы вepификaции. Пoжaлyйcтa, пpeдocтaвьтe нeoбxoдимyю инфopмaцию в oбмeнный cepвиc.

OP, did you send the requested documentation for the KYC procedure?

Btw, Why would anyone ignore this condition of theirs and continue to use this exchange?

Using any Russian platforms to receive or send transactions will result in blocking of the order and subsequent verification.

[brett6934]

We would ask you why you didn't use exch.cx, which is no-KYC, and you would have seen that they enjoy a fairly high reputation on this forum and outside of the forum as well.

thanks i have never heard of exch.cx, where can i get more information on them?
reviews, feedbacks and etc

Is this your case: https://www.bestchange.com/imexchanger-exchanger.html?review=2808789
First of all, it wasn't Bestchange that closed your review, it was Imexchanger. Yes, it is possible, but it is a huge failure of the Bestchage platform, which they are also aware of.

no this is no mine because bestchange removed my clame for bestchange.com, i am not able to leave any feedback, they blocked me

this is mine https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632 closed by Bestchange admins

there is a frauduletn reply from Imexchanger, they say i im not supposed to split my payment into several ones, i have never did it

Imexchanger lied to bestchange that i split my payment but i have never did it

They Imexchanger's replied that the funds were frozen by the exchange, which can only mean one thing. Imexchanger has a 3rd party liquidity provider and they have no access to the funds, only their partner. What you have to do is find out who their liquidity partner is and continue communicating directly with them.

I would say it's Whitebit, and that's the right address for complaints.
From their TOS:

i have never used Whitebit and never wanted to, why do i need to read it?

i have never entered into any relationships with other exchangers like Whitebit

i know Whitebit is shit and scam, i have never wanted to use it that is why i went to bestchange and they fucked me both

i send my 100 XMR to Imexchanger not to Whitebit

[paid2]

thanks i have never heard of exch.cx, where can i get more information on them?
reviews, feedbacks and etc

They do have a thread on Bitcointalk: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

[brett6934]

All the exchanger has to do if it is not satisfied with the verification is to return the funds after some time. This usually takes 2–3 weeks.

Is this my case: https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632

I hope they will do it, but I have been waiting since 12.12.2024 which is more then a week now

I have seen many cases of investigation. And in this exchanger there is also a button where you can see all the negative reviews, which means that no one deletes anything. Check the case yourself.

Exactly, they marked as scam everywhere but Bestchange

Bestchange covers this scam, read this
https://forum.bits.media/index.php?/topic/229257-antiswapinfo-%D0%BA%D0%B0%D0%BA-%D0%BE%D0%B1%D0%BC%D0%B5%D0%BD%D0%BD%D0%B8%D0%BA%D0%B8-%D0%BA%D0%B8%D0%B4%D0%B0%D1%8E%D1%82-%D1%81-%D0%BF%D0%BE%D0%BC%D0%BE%D1%89%D1%8C%D1%8E-aml
and this
https://forum.bits.media/index.php?/topic/35871-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D0%BA%D0%B8-%D0%B2-%D1%82%D0%BE%D0%BF-%D0%BB%D0%B8%D1%81%D1%82%D0%B5-bestchange/page/8/#findComment-2422073

I would be more attentive to such reviews in advance in addition to independently checking my funds.

As I mentioned above bestchange withdraw bad reviews and changes it to neutral or wipe it, so that people like me to other who got AML scammed did see it clearly

you can track it here


example https://www.bestchange.ru/d-obmen-exchanger.html

it shows 1 claim, but i am betting that it will be gone in 24-48 hours

really impressive just a few negative feedback and all will be gone, pls understand me

1. i has not been paid, basically was robbed
2. i left a negative review because of it
3. bestchange just closed it and banned me from adding a new ones

end of story, exchanger is happy with my 100 XMR and i am fucked

Tell me what would you think if you were in my shoes?

thanks i have never heard of exch.cx, where can i get more information on them?
reviews, feedbacks and etc

They do have a thread on Bitcointalk: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

thank you so much!!!!!!!!

were have you been before? 

[moderator's note: consecutive posts merged]

[lovesmayfamilis]

Tell me what would you think if you were in my shoes?

Dear, I am completely on your side, and I am very sorry about what happened. However, your amount can still be returned, provided that you pass the identity check. I once found myself in a similar situation, I could not lose or give my funds to anyone and was forced to agree to the exchanger's terms. But after that, I read all the neutral reviews, and I see that the negative ones turn into neutral ones only when a conversation with the client is held. Nothing will be deleted just like that. A neutral review is also not an indicator of a good exchange. And the more such neutrals there are, the further you should stay away from such a service.

[dkbit98]

You may ask, why on earth did you go to imexchanger.pro instead of poloniex, for instance?

I wouldn't trust poloniex either.

https://BestChange.com has a feedback system, but if you leave a negative review it will be removed, i saw it myself happening with my claim

We already know about their terrible feedback system, and I think they announced some changes in near future.
I wouldn't blindly trust any exchanges listed there after I saw many cases of people having problems with them.
There are much better alternatives that never ask for any kyc, like eXch for example.

I would really appreciate help or advice on how to get my money back?

Try to contact BestChange directly in bitcointalk and see if they can help you somehow.

[brett6934]

I wouldn't trust poloniex either.

At list I know who they are and where to sue them

Poloniex has Privacy policy and proper AML/KYC and doesn’t hide itself

Well, using Poloniex is better then imexchanger.pro - better from 2 bad ones

Try to contact BestChange directly in bitcointalk and see if they can help you somehow.

I did, no use at all, they send me standard replies without seen the issue

BestChange protect or cover this scammers(imexchanger.pro), why do you think the do? it any idea??

[logfiles]

Best change should be the last place to look for an exchange if you hate KYC. There are a few privacy-oriented sites with lists of no KYC exchanges you can use. So those people are probably going to force you to do KYC if you want your money back. To me, it's something unfair. I prefer services that refunds users their coins if they refused to do KYC. Not holding someone's money hostage in exchange for documents

Next time, check out;

1. https://kycnot.me/
2. https://bitmixlist.org - https://bitcointalk.org/index.php?topic=5477452.0
3. https://orangefren.com - https://bitcointalk.org/index.php?topic=5409616.0
4. https://bitlist.co/exchanges - https://bitcointalk.org/index.php?topic=5483310.0

[examplens]

OP, do you have any new updates here, did you get your money back?
Have you even passed KYC?
It would be good if you could give us information as a reference for some future similar cases with this exchange.

[brett6934]

OP, do you have any new updates here, did you get your money back?
Have you even passed KYC?
It would be good if you could give us information as a reference for some future similar cases with this exchange.

only this https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/3/#findComment-2423068

No KYC, i don't accept this bullshit request i hae explained why(see me 1st post)
no adequate person will send documents to Anonymous website owner who thinks he is a KYC/AML messia
I have no idea who they are and where they registered (see me 1st post, they refused provide with their company details)
Would you be willing to send your ID, photo and etc to someone you don't know?

@best_change is covering them as this exchanger belongs to them, odd

2 weeks has passed, No money has been refunded