Shuffle.com withheld my funds and I cannot pass address verification

[Maslate]

I fail to understand why gamblers take extra risks like playing in sites where your country is restricted using VPNs multiple accounts etc when gambling itself is a risky business. It's like they are throwing their money away freely.

You messed up op, but there is still a small possibility for you to get back your money as long as you didn't violate anymore of their rules. Keep requesting them to return your funds politely without annoying them and say everything truthfully.

Sometimes, gamblers think they've accepted the risk, but when there's a big amount sitting in their account, that’s when they suddenly change their stance. It’s pretty typical for gamblers who end up violating the casino's TOS. Since this isn’t a valid scam accusation (if it even was one), I think we can all take a lesson from the experience OP shared.

[Taskford]

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.

Don't know why these people think that they can getaway with those restrictions and decide to continue even if they violate the rule of the casino. To bad for him to experiencing that and again we see a sample that people should not bypass restrictions.

I guess its hard for him to ask a refund, but same as you said the only thing he could do is to communicate to their representative and let see what they can do with this case.

The chance for him to get what he request is slim but let see what will happen. Also for sure no one here can help him since people cannot do anything since he is the one who commit a mistake here.

[memehunter]

Everything depends on the terms of the casino,

Really!
I disagree with due respect. This statement in itself is not correct. There are regulations in place that oversee casino practices. Casinos are not GOD if they write 'our decision is final' in small prints somewhere in the terms and conditions.

there is no "must" or "should" in this case

If the player is from a restricted territory it is the casino's fault to ensure geo-blocking and proper KYC at the time of registration (not when the player requested cash out).  Even if a player deposits by deceiving the casino in question (which I am not promoting nor implying), there is no legal contract between the player and casino which means every bet placed is void and null.  
We have seen in this case that the casino is liable to give back the part of the deposit which is there with the casino after calculating overall profit and loss (exactly what I am suggesting, though not ideal).

If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.

Yes, there is risk and that is why if you are a KYC casino you must do it before accepting a deposit. I mean, you can't have 'all five fingers in ghee' .

Sorry if sounded rude. I intended no disrespect to your opinions.

[DPHOR]

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

[freedomgo]

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

Most casinos don’t explicitly state that using a VPN is against their TOS, but if you’re using it to bypass restrictions, that’s clearly cheating. The trouble begins when the casino flags an account for investigation. At that point, the gambler can’t really justify their actions because they already know they violated the TOS by bypassing the restriction. It’s just a matter of when they’ll get caught, it’s like they’re gambling on not being noticed too.

[o48o]

-cut-
I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)
-cut-

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site, this shows that you wouldn't have access to the account since your account violates their ToS and it's better not to use that account anymore or you must go to that country which you used their documents to pass the verifications.

OP wrote 3 sentences, and one of them explained how he bypassed the rules. And by rules OP is obviously referring to ToS, as there are no other magical "rules". From that alone you could deduct that ToS prohibits VPN.

With a little effort you could also have confirmed that from the ToS. You didn't even answer to the question OP made. You basically repeated it with ChatGPT style.

Everything depends on the terms of the casino,

Really!
I disagree with due respect. This statement in itself is not correct. There are regulations in place that oversee casino practices. Casinos are not GOD if they write 'our decision is final' in small prints somewhere in the terms and conditions.

I agree. In some cases there are laws protecting users that contradict with casino's policy, but like in many casinos, rules like VPN are basically work as a disclaimer, because casino's want to comply with regulations, and leaving loopholes for users is a legal nightmare. If it was up to casinos, these kind of rules would only apply to bonuses and arbitrage betting (i.e. cheating). They wouldn't care about aml if they weren't forced to, as dirty money is income as well.

And when it comes to knowingly breaking AML laws, it's most likely a lost case.

[Eternad]

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

I’m not aware that you have the right to request for refund for all your losses when you are restricted when you play while your country is restricted. I remember reading same comment before on one of scam accusation here which he use his country law as reference to his claim.

However, I’m wondering if casino really follows this since it’s very rare or I never find any casino that refund back losses. Only the deposit which in case the user end up with profit.

[PX-Z]

Does the gambling site prohibits using VPN?
The answer to this is when a casino or gambling sites prohibits the use of vpn from specific jurisdiction and you went ahead using vpn to bypassing those region by using vpn that is prohibited on their site...

The thing is OP played Shuffle while currently in the restricted country. So VPN is not an issue but for the address verification asked to OP in which the casino will know either way that he came from banned countries if he submitted his info, unless he make a fake one.

[Maslate]

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

[PX-Z]

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and move on and use those casino that doesn't ask KYC or any address related info.

[ultrloa]

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and mover on and use those casino that doesn't ask KYC or any address related info.

Totally get your point there and I don't see someone would recommend such illegal thing since provably that person who recommend that will provably get negative impressions to other forum users.

So I guess OP should move on since provably that he will get a hard to prove his case. He made a violation there and what happen to him is part of consequences of negative actions he made.  I don't know if its good to deal with No KYC compliance casino since I think they are shady. But think the best decision for now is to stop playing on the casino if he know he is restricted to access it. Bypassing it again will cause another trouble to him.

[PX-Z]

I don't know if its good to deal with No KYC compliance casino since I think they are shady.

There are some casinos being promoted here in the forum without this kind of requirements. Well, you can think that it might something like marketing gimmick to get more registrations then these casinos will require their users to do KYC after sometime (months or years) when their managing team or executives think that it's the best thing for legal purposes. Well, you are not wrong, it happen to some casinos too. But for the mean time, yes, they are existing and trying to build their reputations here, so why not give it a try it especially to those users from restricted countries.

[Maslate]

unless he make a fake one.

That would only make things worse. The casino is asking for KYC, which means they’re a licensed establishment. If a gambler submits a fake ID, the casino can report it to the regulator, and OP could face serious consequences, losing their money, getting charged for falsifying a government ID, and even ending up in jail. Definitely not a good idea. Hopefully, OP doesn’t consider that option.

It's not a recommendation though, no one will recommend such a thing. However it's still an option that some casino users usually do, especially from those restricted countries. Actually OP has no options besides that or just forget his account there and move on and use those casino that doesn't ask KYC or any address related info.

There was a thread before discussing how gamblers bought fake IDs or even paid someone to do KYC for them using that person’s real documents. A lot of people pointed out the risks of doing that, and rightfully so.

But this? This is even worse, you’re not just using someone else’s real ID, you’re faking an entirely new one, creating an identity that doesn’t even exist.

That’s a whole new level of risk.

[fadedhope123]

Happy to report back they processed the withdrawal.

Love to see all the fudders here "educating" me how i would lose my money.


You cant make this shit up - bunch of losers

[memehunter]

Happy to report back they processed the withdrawal.

Love to see all the fudders here "educating" me how i would lose my money.


You cant make this shit up - bunch of losers

  
I am so happy for you. Guess what, I was right too! the whole time. .  I wish you the best of luck for your future and spend the money wisely. Next time be careful with the terms and conditions though  .
One advice: No need to make fun of anyone. I can assure you that every member who posted here means no harm to you.

[PHFX]

Yes deposit with vpn, fake Id, enjoy shuffle

..self exclude.. make 100. accounts.. deposit deposit..... (Oh...... You won 2 mil in lottery.... I'm sorry you found using multi account.....

Take care..... Don't trust casinos. You can break the rules if you depositing. But...... You know

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.

Yes? And what about shuffle operating in Brazil against local regulations? Check portuguese chat .. no Single portuguese, only Brazilians.... What's the point? Shuffle don't care ....

[Cointxz]

Yes deposit with vpn, fake Id, enjoy shuffle

..self exclude.. make 100. accounts.. deposit deposit..... (Oh...... You won 2 mil in lottery.... I'm sorry you found using multi account.....

Take care..... Don't trust casinos. You can break the rules if you depositing. But...... You know

I don’t understand the actual meaning of this statement but it looks like a rant post for being caught using multiple account while one of your account is on self exclusion right?

Casino will not check your account if you deposit because your money is still in their custody. They will not waste their time checking an account that has a possibility to lose their balance in their games.

Don’t rely on casino that they will do the job to stop you on creating an account because it’s your responsibility to follow the rules.

[PHFX]

Yes deposit with vpn, fake Id, enjoy shuffle

..self exclude.. make 100. accounts.. deposit deposit..... (Oh...... You won 2 mil in lottery.... I'm sorry you found using multi account.....

Take care..... Don't trust casinos. You can break the rules if you depositing. But...... You know

I don’t understand the actual meaning of this statement but it looks like a rant post for being caught using multiple account while one of your account is on self exclusion right?

Casino will not check your account if you deposit because your money is still in their custody. They will not waste their time checking an account that has a possibility to lose their balance in their games.

Don’t rely on casino that they will do the job to stop you on creating an account because it’s your responsibility to follow the rules.

Rules? And what about shuffle keep operating ilegal in Brazil?

[Fivestar4everMVP]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

You made a serious mistake indeed, for even before you move out of the country where you previously lived and into this new country where you currently live, you should have considered chatting with the customer care of the site and talk things out with them, from this discussion, you would have known whether to continue playing on this casino or to move your funds to another casino.

But unfortunately, the deed is done and all you can hope for right now is a resolution that will allow you withdraw your funds and leave the cssino alone, because there is no way the management of the casino will allow you Gamble with them from an country they have restricted.

I did advice that if the funds you have in that casino isnt much and easy for you to let go, then simply let it go, leave casino and look for another casino where you currently country of residence is accepted and gamble there, see this as a lesson to learn from..