Shuffle.com withheld my funds and I cannot pass address verification

[fadedhope123]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

[Odusko]

If I may tell you outrightly, you should move on and forget the account since you have already been caught violating the casino rules, and also you title is kind of confusing, you Said shuffle withheld your funds, which is an accusation statement., what you need right now is consideration from them and not accusing them as if you were locked unfairly by shuffle not knowing that you first of all abused the casino and now you want to make it look and crying innocence here, face it and move on regardless.

[acroman08]

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

[o48o]

-cut-
Does this mean that Shuffle.com can now withhold my funds indefinitely?
-cut-

Legally they can and as a legit casino they are obligated to confiscate your money.

But your story is confusing. You say you already provided id, while you still were living in unrestricted area?
And you are saying that you changed your citizenship to new country after that, while having money in your shuffle account?

How did that happen and why didn't you move your money out before you got citizenship of another country? It's usually not a fast process and you have time to make plans.

I am just interested how this happened to you, not because i could help you, as VPN on itself is a breach of TOS and enough for them to legally freeze your assets.

[fadedhope123]

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

[Wiwo]

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

Sad outcome and shuffle being a legit platform and willing to build a transparent system and community, there may likely look into your cases if you are lucky enough to get a fair judgment, but certainly, this is not going to be an easy case to handle.

Always avoid the use of a VPN and if eventually you use a VPN make sure you maintain a low transaction and only gamble to have fun, instead of aiming at profits from the gambling, I am sure that the 15k locked money is a winning from the same casino to for sure you should have withdrawn right from when your balance was still in hundreds of dollars.

[ryzaadit]

Dumb actions, receive dumb rewards.

The things you are doing, are broken their term & conditions. You should ask to them, what's you can do ? It's the fund only can be withdraw by passed the verification.... If yes, then you are doomed. Usually, for these kind things have few scenario:
- Casino closed the account, forfeit the winners and only refunded the deposit amount
- Casino process the withdraw, and closed your account
- Casino only allowed you to withdraw, If you passed the verification
- Casino refuse to withdraw anythings, since you broken the term & condition

Each of scenario, always depends on the casino. That's why, never play against their term & condition (cause is like contract). You broken them, there will be have some issue in the future.

[Dr.Bitcoin_Strange]

Have you contacted customers support of the casino? What feedback did you get? Were you told that you can not be helped?

I think you should first contact the support first.

[khaled0111]

I honestly appreciate your honesty and admitting that you breached the casino's terms of service.
Unfortunaely, according to their ToS they have the right to close your account and withhold your money if they find out you breached their terms.
However, what I suggest is to contact their customer support and try to reach an amicable solution. Explain what happened to them and be honest and kind.
There is no guarantees but they may accept to let you withdraw your intial deposit.

[Sanitough]

Your IP address might have caused an issue, especially since you admitted to using a VPN to bypass restrictions. That alone is a significant violation, and the casino has every right to withhold your balance and freeze your account.

Your best option now is to directly reach out to them, explain the situation politely, and hope they’ll release your funds. Be prepared for them to close your account, though, that’s often their way of resolving these types of cases. Honesty and a respectful approach might help you get a better outcome.

[PX-Z]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Yes, sure enough they have the very right to confiscate your funds due to this reason that breach their terms, unless you want to submit fake documents which i will not recommend as this will only cause no good to you. I hope this serve as a lesson to you, playing on casinos terms will cause no good.

[Potato Chips]

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

So in other words, they don't know yet?

Then, what do you mean by you cannot pass the verification? sounds like you're still waiting for a result, correct? is it simply taking too long, in your opinion or have you tried many times and failed? or is it something else entirely?

In any case, once find out, it's possible shuffle would be generous enough for you to keep your deposit. Next time, avoid platforms that restricts your place.

[God Of Thunder]

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

It is good that you admit your mistake. Unfortunately, there is nothing you can do at this moment. The casino has the full right to close your account and seize your funds if they want. You accepted their terms and conditions upon signing up. So, even if you file a legal case against them, that is not going to work.

I will also suggest the same thing. Forget about your shuffle account and play in a casino where they accept players from where you are living in at this moment and also, before you sign up, contact their support and ask if everything is fine.

[acroman08]

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

so they do not know that you are now living in another country which is restricted from their gamblign site, I guess we'll just have to see what will the result will be on the identification you submitted. another question, what was the reason for the KYC, was it becuase they have suspicion taht you are breaking their ToS or is it because you are withdrawing a sizable amount(you did say you have 15k on your account), did htey say anythign at all as to what was the reason for the KYC request.

[davis196]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Well, you did it to yourself. Did you talk to customer support? Nobody in this forum isn't going to help a user, who broke the casino's Terms of Service. It's up to shuffle.com to decide this case. Maybe you should just keep playing with the money in your account balance until you lose everything. This way you won't feel sorry for not being able to withdraw. Or maybe shuffle.com will ban your account for breaking the Terms of Service. You should just move on and not feel sorry for the money in your casino account. Maybe you will get lucky and win more money in another casino(where you won't have to use a VPN and break the Terms of Service).

[Eternad]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

You live now on restricted region which means you are not allowed to gamble anymore base on casino ToS. You know the risk and you should accept the loss in case you made profit from the casino.

I believe you are entitled to at least get what you deposit and close your account after you receive your deposit amount.

There’s no way to withdraw your account since Shuffle detected that your original IP came from restricted country which didn’t match to your ID that’s why they ask for address verification.

[Haunebu]

I fail to understand why gamblers take extra risks like playing in sites where your country is restricted using VPNs multiple accounts etc when gambling itself is a risky business. It's like they are throwing their money away freely.

You messed up op, but there is still a small possibility for you to get back your money as long as you didn't violate anymore of their rules. Keep requesting them to return your funds politely without annoying them and say everything truthfully.

[memehunter]

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

First, please move this topic to the scam accusation section. You can do so by clicking on the 'move topic' button placed right on the bottom left of this topic. You will find much more specialized members to help you out.
Secondly, please post the links to screenshots of your deposits and your conversations with the casino in question (live chat/emails etc.).
IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

[Wexnident]

~

Hmm, you can probably try to tell them that you moved out of the country. Just provide proof that you did live in your old address, that you moved out and stuff. Now the problem with this is that if the casino EXPLICITLY says that they don't allow VPN access to their site, then that'd probably do jack about it.

Honestly, a lot better to be straight and just ask them what they can do about it. Who knows? They may just do a little bit of kindness to you. Just that if they said they can't do much, don't hold it to them lol. Pretty sure anyone can see (and judge) that it's clearly your fault.

[panjul07]

IMHO if you live in a restricted country and made some deposit, Casino must give your deposit back. Casnio can look at your profit and loss history (if you have played before and cashed out) and decide how much deposit they should give you back if you are down.

Everything depends on the terms of the casino, there is no "must" or "should" in this case because it will be dangerous for the casino if the casino should give the deposit back to the players who break the terms.
If casinos should, many players from restricted countries will try to abuse the terms by making deposit then play. If they win and they are able to withdraw then it will be benefits for the abusers but if they lost then the refund policy (if it is must as what you said) will also a benefit for the abusers.
I will not say casinos must or should give refund, but the best thing is to have good communication with the players on how to deal with the situation.