You should open a thread about your case in the Scam Accusations section instead (Bitcoin Forum>Economy>Trading Discussion>Scam Accusations). You're more likely to find other people going through the same experience as you. Did Paxful send you the link or the ID of the transaction made to send back your funds BTW? If yes you will need to show the receiving address doesn't belong to you but to someone else actually
 https://bitcointalk.org/index.php?board=83.0

Thanks for the reply and support! Really appreciate it.

They didn’t send any transaction ID or proof of any withdrawal - just the same copy-paste nonsense about ‘funds being frozen’ and ‘under review.’ (for 3 years!!!) My balance is still fully visible in my dashboard, yet they claim I can’t access it.

What I Have Figured Out So Far:

• Paxful shut down in April 2023 after its co-founders accused each other of money laundering, sanctions evasion, and misappropriation of funds. All accounts were marked as banned.
• They stopped serving U.S. customers due to regulatory issues, avoiding legal consequences while keeping funds locked.
• They make withdrawals nearly impossible with endless verification loops, copy-paste responses, and hidden support contacts.
• You’ll find countless stories of people losing their funds with no resolution.
• Out of all cases, only 2-3 users managed to withdraw by putting serious public pressure on Twitter/X or other crypto communities.

Does anyone know Paxful’s current official company name, responsible person, and actual address?

The only address listed on their official website (in tiny font) leads to a BBQ Tavern in Delaware 🤡. It seems like they are deliberately hiding this information. If anyone has legit details, please share!

This issue is another lesson about not using a self-custodial wallet as storage.

Aside from the noone hack, which happened days ago, the chance of OP getting the fund back is slim. I said it because I believe the OP was talking about the Paxful shutdown, which happened years ago, and the platform informed all their users to withdraw their funds before the shutdown date.

From the record, OP was not the only one who lost funds due to the shutdown.

Just to clarify - I wasn’t keeping funds on Paxful like a wallet, I was simply exchanging USD to BTC. My funds were frozen a full year before Paxful shut down in 2023, and then my account was banned in 2023.

I never received any emails or notifications about withdrawals. In fact, I only noticed the ban myself because I log in every month to check the status of their so-called ‘review’ and send emails to their ‘support.’

My funds are still visible in my account, so it’s not like the platform was hacked or lost the funds - they are simply refusing to return them and keep sending the same copy-paste response: "under review, please wait, we will let you know ASAP"

This is not "too bad, you missed your chance" - Paxful has been deliberately stalling, refusing to explain anything, and blocking users from accessing their own money. That’s the real issue here.

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What’s the actual name and address then? In this document, there are three different Paxful names, but none seem up to date.

The address listed on their site leads to a BBQ Tavern 🍖
Another address I found (3422 Old Capitol Trl PMB 989) is undeliverable according to the BBB: BBB Report
If Paxful is still operating under the same name, then where exactly are they legally registered now?

[moderator's note: consecutive posts merged]

Thank you!
I’ve tried posting and commenting on Reddit and X, but Paxful just ignores and deletes complaints.
Still, it might be worth trying to contact them directly there