Don't always rely solely on electronic devices

[leonair]

I'm sharing a story that happened to a friend of mine recently. In this incident, he lost $1,600.

There is an event going on in mexc exchange where new users are getting 100% APR for USDC staking but it is only given once for a new account for 3 days. And this event is about 37 days. He creates a new account there through his family members, does KYC verification and is staking $3900 there, using 2 accounts, one is $1600 and another is rest amount because a maximum of $3k can be staked in 1 account.

He created 2 new skip mails which did not require any mobile number and he did not change any recovery because he was busy. The next morning he woke up and since the phone was not charging, he put it on charge. And after that the light on his phone display went off. He thought that the display might be broken. After he went to the customer care to get his mobile serviced, he found out that the motherboard of his mobile was broken. now he has forgotten his email address and since he did not add any recovery, he cannot find his email.This means he will lose his $1600.

So never rely on your electronic device to keep your important files and documents there. Anything can happen to the device at any time. Especially keep separate backups of important things like the private key of your wallet.

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

[tbct_mt2]

There is an event going on in mexc exchange where new users are getting 100% APR for USDC staking but it is only given once for a new account for 3 days.

Offer is too good to be true and is like a scam offer. If the offer is not from MEXC exchange, but from a stranger, a new exchange, I will consider it as scam with 90+% probability.

And this event is about 37 days. He creates a new account there through his family members, does KYC verification and is staking $3900 there, using 2 accounts, one is $1600 and another is rest amount because a maximum of $3k can be staked in 1 account.

Sounds like he wanted to be oversmart and intended to cheat MEXC exchange. It's stupid because he must know that the exchange has their platform and deployed tools to collect user data, cookies and more so if he tried to cheat them, they will very likely know this ugly activity and will have a corresponding proper solution against cheating and those accounts.

[tabas]

He's got that bad intention to abuse what's being offered and then become careless.

So never rely on your electronic device to keep your important files and documents there. Anything can happen to the device at any time. Especially keep separate backups of important things like the private key of your wallet.

He's careless and didn't do any backups. He should have done that even for an email backup recovery, that will do the job.

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

He can contact the email provider and explain what has happened. If he's able to provide exact details for that email, the provider will release it back to him.

[|MINER|]

I'm sharing a story that happened to a friend of mine recently. In this incident, he lost $1,600.

There is an event going on in mexc exchange where new users are getting 100% APR for USDC staking but it is only given once for a new account for 3 days. And this event is about 37 days. He creates a new account there through his family members, does KYC verification and is staking $3900 there, using 2 accounts, one is $1600 and another is rest amount because a maximum of $3k can be staked in 1 account.

He created 2 new skip mails which did not require any mobile number and he did not change any recovery because he was busy. The next morning he woke up and since the phone was not charging, he put it on charge. And after that the light on his phone display went off. He thought that the display might be broken. After he went to the customer care to get his mobile serviced, he found out that the motherboard of his mobile was broken. now he has forgotten his email address and since he did not add any recovery, he cannot find his email.This means he will lose his $1600.

So never rely on your electronic device to keep your important files and documents there. Anything can happen to the device at any time. Especially keep separate backups of important things like the private key of your wallet.

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

This should be an example and caution for beginners and everyone that in case any data recovery that should not be left for tomorrow.

If the person is involved in cryptocurrency and the digital space, then neglecting data recovery would be nothing more than foolishness.

Anyway, there is no point in saying all this now, we have to take care that such mistakes do not happen in the future.

And besides, I also doubt whether there is an alternative way now, but I asked chatgpt about your issue, I have quoted it below. If you want, you can try this as a last resort.

1. Go to MEXC Support
   - Visit: https://support.mexc.com/
   - Click on Submit a Request or use their Live Chat.

2. Choose the Correct Category  
   - Select Account Issues → Email/Account Recovery.

3. Provide the Following Details:  
   - Your Full Name (as per KYC)
   - Registered Email (Even though you lost access, provide it)  
   - Username (if applicable)  
   - Last Login Date & IP (if you remember)
   - Transaction History (deposits/withdrawals, amounts, TXIDs if possible)  
   - Screenshot of Past MEXC Activity (emails, deposits, withdrawals, etc.)  

4. Mention That You’ve Completed KYC
   - Clearly state:  
     > "I have completed KYC verification and can provide my ID/passport again for identity confirmation."  

5. Request a New Email Update  
   - Ask MEXC to change the registered email to a new one.  

6. Wait for Their Response  
   - MEXC may reply within 24-72 hours with further identity verification steps.

I don't know will it work but I think it would be better to try at least one thing than to do nothing. You can explore this process further if you want.

And always remember there is no guarantee of any device so before facing some worst situation have data recover in note and also in virtual store and update that in a certain time.

[Mia Chloe]

The truth is posts concerning security and privacy is actually something that I will never hesitate to go through because the concept of a proper security and go privacy is actually underrated especially these days. Firstly having that much on an exchange knowing fully well it's your reserve funds is a very bad idea.

Had it been he was probably a trader and had that funds there to trade or something basically related to calculated risks and stuff then it would be rational but his case was basically just a greedy move because his drive was the profit.

[BitMaxz]

How bad is it? I mean the motherboard?
If not all parts are damaged and the NAND IC is still fine you can hire a professional phone technician to ask for a Jtag to backup all files from the NAND IC. It is a storage where all files are saved, so if you can get them, you can analyze and check all the files. There might be a chance to find your friend's email from the backup.

~snip~

Be careful when using ChatGPT. It sometimes shares or generates misinformation that's not a good source to ask for a solution to any problem. It might lead you to the wrong path.

[|MINER|]

Be careful when using ChatGPT. It sometimes shares or generates misinformation that's not a good source to ask for a solution to any problem. It might lead you to the wrong path.

I don't deny that, but it will happen when you use chatgpt like blindly and don't read anything yourself or put your own intelligence into it. And if you don't use the right keywords to use Chatgpt, you often get misleading information.
Moreover, we should always verify the information on chatgpt with our brain and then, if we want, we can ask the source from where he collected the information. And then if we saw that suggested path have risks, then we definitely won't follow it.
But until now on the this matter I don't find anything wrong on this suggestions but if you see something, it would be more helpful to "op" if you point that out. 

[CryptSafe]

@leonair  you could try this and see how it could be of help to your friend in recovering his email address.

Since he registered without a phone number, he must have registered with a name, and by so doing, he could try the name option and see how it works.

Your friend can just use the homepage of the email provider and click on the forget email option then he can use the name option to verify his identity which should work out fine for him since that is the only available means for him left to recover his email. He should follow up with the steps as they avail themselves so that he does not miss out on the stages of recovering his email and if it works out for him that's fine but if otherwise then he should keep repeating till it works out maybe with other means.

You could read this article to help you and your friend better.

https://support.google.com/accounts/answer/7682439?hl=en

[Aanuoluwatofunmi]

So never rely on your electronic device to keep your important files and documents there. Anything can happen to the device at any time. Especially keep separate backups of important things like the private key of your wallet.

Maybe it's quite time for you to revise on the available pathways to take in securing out seed phrase, if we all can have a duplicate of them all, then if something happens to any of the means, we can still have an alternative to get the keys from the second storage means.

Choose which best suits you from these.

storing seed phrase with washers
https://bitcointalk.org/index.php?topic=5389446.0

seeds backup tools
https://bitcointalk.org/index.php?topic=5263482.0

additional security to your seed phrase
https://bitcointalk.org/index.php?topic=5230920.0

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

Be careful here as well, some are there already providing recovery services for such incidents in like manners, they may only add up to the problem instead of solving it, and you will still lose more by the time you discover that they are requesting that you pay for such unreliable service to be done.

[Miles2006]

The easiest way is considering the password used when creating email or other important document, anyone can save their important document using ICloud or email but i understand the message op is passing out and it’s important creating other alternative especially in situations like this. Try retrieving the account using a mobile number, google usually send a verification code it’s always a 6 digit number, If your friend is lucky enough he/she might get back the account.

[mindrust]

Don’t rely on paper, it might get burned.
Don’t rely on yourself, you might get dementia.
Don’t rely on electronics/computers, they might get damaged/hacked.
Don’t have multiple copies if your wallet. That increases the risk of getting stolen.

You see?

There isn’t a perfect solution to this problem.

Sometimes we are just unlucky.

[ImThour]

mindrust's reply is the best in this thread and something I was going to post, glad I read it (+merit).

You shouldn't rely on anything, it's just that we need the technology to make our life easier. But when it comes to investing, we need to use both traditional and modern ways to keep our money secured. That's why hardware wallets come with a paper to note down your recovery phrase, while hardware wallet is a robust technology. That combination is what makes it safer.

In the end, we can be just unlucky, you can never escape your destiny.

[Nwada001]

Mistakes happen, and we can never be too careful. That's what I always say: one thing could lead to the other, and even the most secure means you use in securing your funds can be missing or compromised.

Others have suggested how he could be able to reach out to support, but one question I will also ask is which means he used in funding the account that he lost access to; if it's by wallet deposit, then he will need the tx and the exact amount that was deposited, as that will be required in whichever means of recovery he wants to follow; they will ask to be sure and be able to identify the account.

[cryptoaddictchie]

Don’t rely on paper, it might get burned.
Don’t rely on yourself, you might get dementia.
Don’t rely on electronics/computers, they might get damaged/hacked.
Don’t have multiple copies if your wallet. That increases the risk of getting stolen.

You see?

There isn’t a perfect solution to this problem.

Sometimes we are just unlucky.

Thats right. All of potential cautious might get compromise with the least expected scenario. I think OP's friend was just unlucky that time. How often, the phone break at the moment you need it the most. His friend probably was confident that this scene wouldnt happened but due to unforeseen event it did. His just unlucky, and maybe added some note that even you are in rush dont forget to save any recovery phrase.

[Davidvictorson]

Be careful when using ChatGPT. It sometimes shares or generates misinformation that's not a good source to ask for a solution to any problem. It might lead you to the wrong path.

ChatGPT hallucinates. Unless the person using it, is using a paid version and the right prompts most of the responses can be incorrect. Even, it acknowledges that it may provide incorrect information.

Don’t rely on paper, it might get burned.
Don’t rely on yourself, you might get dementia.
Don’t rely on electronics/computers, they might get damaged/hacked.
Don’t have multiple copies if your wallet. That increases the risk of getting stolen.
You see?
There isn’t a perfect solution to this problem.
Sometimes we are just unlucky.

I agree. The unforseen, unplanned circumstances can happen like the wild fire, hurricanes, floods, earthquake etc. The solution is to prepare for the worse when saving your information or creating backups.

[Ojima-ojo]

@leonair  you could try this and see how it could be of help to your friend in recovering his email address.

Since he registered without a phone number, he must have registered with a name, and by so doing, he could try the name option and see how it works.

Your friend can just use the homepage of the email provider and click on the forget email option then he can use the name option to verify his identity which should work out fine for him since that is the only available means for him left to recover his email. He should follow up with the steps as they avail themselves so that he does not miss out on the stages of recovering his email and if it works out for him that's fine but if otherwise then he should keep repeating till it works out maybe with other means.

You could read this article to help you and your friend better.

https://support.google.com/accounts/answer/7682439?hl=en

That could work with email address recovery, but what happens to the password? 


Can he also recover his password through the same method?


I doubt the possibility of that happening so for that he has already f up in this and should just learn the lesson the hard way, but also he can contact the customer support of the exchange he I staking the USDC and try to see if there is any ways to gain access to his account that he has the active staking on.

That could help but not sure if the exchange supports that offer of that kind of sensitive help to him because anything that has to do with account securities, platforms are always careful with it.

[BitMaxz]

ChatGPT hallucinates. Unless the person using it, is using a paid version and the right prompts most of the responses can be incorrect. Even, it acknowledges that it may provide incorrect information.

No, even if it's a paid one or a premium, it can still make mistakes in most of the complex questions. No AI always gives 100% accurate information you should still need to check and verify the facts independently.

So, for his friend, my advice is that he better ask customer support directly from Mexc exchange about what to do since he already submitted documents before for KYC. He might regain access again if he requests to change his email and repeats the KYC procedure and selfie to verify he is the real owner.


@OP I have experience with OKX. It might also work for Mexc. I forgot my old OKX account with some small balance, and I decided to create a new account and verify KYC, but after verifying, I noticed my OKX account is asking for migration to my old account.
I asked CS about this before I confirm because there's a warning that all my funds from the old account will gone once I accept it. That's why I contacted CS if they can send my funds from my old account to my new account because I forgot this old account. After a week they decided to transfer all my funds to my new account.

I tried to search Mexc about account migration, but I'm sad to say, I can't seem to find any information if it's allowed to migrate old accounts to new accounts. Unlike OKX they have a guide about account migration.
So, still, the best thing to do is to talk to customer support about your friend's case.
However, if CS can't resolve your friend's case, then tell him to try to make a new account, and maybe they will notify you about your friend's old account with an old email.

[Glen Hoddle]

I'm sharing a story that happened to a friend of mine recently. In this incident, he lost $1,600.

There is an event going on in mexc exchange where new users are getting 100% APR for USDC staking but it is only given once for a new account for 3 days. And this event is about 37 days. He creates a new account there through his family members, does KYC verification and is staking $3900 there, using 2 accounts, one is $1600 and another is rest amount because a maximum of $3k can be staked in 1 account.

He created 2 new skip mails which did not require any mobile number and he did not change any recovery because he was busy. The next morning he woke up and since the phone was not charging, he put it on charge. And after that the light on his phone display went off. He thought that the display might be broken. After he went to the customer care to get his mobile serviced, he found out that the motherboard of his mobile was broken. now he has forgotten his email address and since he did not add any recovery, he cannot find his email.This means he will lose his $1600.

So never rely on your electronic device to keep your important files and documents there. Anything can happen to the device at any time. Especially keep separate backups of important things like the private key of your wallet.

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

You must tell your friend on the date he registered and completed KYC to contact the support team as per that date.  And submit the KYCT there and find out the email, so if possible you can definitely help your friend.  And ask your friend to think about how and under what name he created the account, ask your friend to think in a quiet place.

[SamReomo]

Friendly question- anyone know any solution for recover that forgotten email address. if yes then please share your opinion

First of all, whatever your friend did was totally wrong and when it comes to matters related to money then it's not a right approach to rely on skip mails as no one really remember those mails. In my understanding your friend should create a new account at the site and then he should go to customer support and fully tell what happened to him and as he's completed the KYC there's chance that some exchange's might get access to the accounts with the same KYC details. But, they might ask him some questions and after confirming that he's the actual owner of the account then there's chance that he might get information about the e-mail address that he used to register his account at that site.

[Becassine]

Be careful when using ChatGPT. It sometimes shares or generates misinformation that's not a good source to ask for a solution to any problem. It might lead you to the wrong path.

I don't deny that, but it will happen when you use chatgpt like blindly and don't read anything yourself or put your own intelligence into it. And if you don't use the right keywords to use Chatgpt, you often get misleading information.
Moreover, we should always verify the information on chatgpt with our brain and then, if we want, we can ask the source from where he collected the information. And then if we saw that suggested path have risks, then we definitely won't follow it.
But until now on the this matter I don't find anything wrong on this suggestions but if you see something, it would be more helpful to "op" if you point that out. 

Chatgpt and other conversational agents are like spellcheckers or automatic translators: if you're a bad speller or don't know the target language at all, the result is bound to be mediocre.

If not, these are very interesting tools.