I have created my Rollbit account way back 2023 and been playing there since then. Yesterday when trying to withdraw, I'm getting the message "functionality is temporarily restricted for this account". This is the 1st time it happened to me. I was able to withdraw multiple times before. I've completed level 3 KYC and have no problems withdrawing, this is the 1st time it happened to me.

When talking to support, it keeps asking to list my other accounts on Rollbit. Is this a bot? It keeps asking the same question. I told them that I only have one as I have been playing since Oct 2023. Why would I need another account?

My username on Rollbit is PapiShot.

This is my KYC verification - https://ibb.co/qYzCkZMf
My previous withdrawals in which I didn't encounter any problems - https://ibb.co/W4FT9J5V
The support in which it keeps repeating the same questions. I talked to 2 other supports as well and they ask the same - https://ibb.co/1fj4mK4r

Any help would be appreciated. Thanks.

Thanks for the input. I didn't know this was a common issue here. Hopefully mine will get resolved as well.

Thank you for the help. I hope it will be solved soon.

Hello,

My account is fine now. I was able to withdraw.

Apologies for making a scam accusation. I just want to reach someone because I got frustrated with the support as it keeps asking the same questions over and over.

Thanks for the help.

Good news this got resolved, glad it went that way. What's alarming though is that we have yet another case where they mistreated a customer, accusing him to have multiple accounts, and suddenly he doesn't? I mean come on? How often is this supposed to happen? Those are not isolated incidents anymore. This is some rude behavior first of all and then they are even wrong wrong about it, that's crazy.
Obviously their "detection system" is more than flawed and need to be checked. Also the way they approach things, not listening and always repeating "list your other accounts" is straight up garbage.