FORTUNEJACK scammed me over 11.000 USD

[ahshik753]

Hello everyone,im feeling really depressing knowing that i been scammed for such money from fortunejack.



WHAT HAPPENED?

I opened one account , deposited 4LTC, and ended with 92 LTC using sportsbook.

I tried to withdraw and they requested KYC, i completed it(appeared message of verification completed),after this they said they are reviewing my account and, half day later they accused me of 2 things:

1.Not passing the KYC saying that there were multiple persons, this very weird because always was only me on camera.
2.Multiaccounting, and sharing some users that i dont know.

I been thinking almost all day since i got this notice what could happen but i cant find an explanation,point 1 always was only me on camera and point 2 , i dont know these accs , im from Bangladesh and here i connected to public wifi many times,also internet providers can provide same ips to same region, maybe thats the reason they "linked" my account, but honestly i think they saw this as the easiest way to dont pay the 11.000 USD.

Heres my profile, verified , but they say i didnt complete KYC 

https://talkimg.com/image/qgOt9

Heres the adjustement they made on my account -88LTC

https://talkimg.com/image/qge0a

And here they responde through mail

https://talkimg.com/image/qgWcN


For me those 11 000 USD means a lot of money, i asked them through mail to explain me a little bit at least some proofs of multiple persons during KYC as they alegated, but they didnt answer, just said they cant change their decision.


Any idea how can i get my funds back?

[Coyster]

If i understood everything correctly, FortuneJack says that during the KYC procedure, you were not the only one in the view of the camera? It means you were asked to take a selfie photo right, as part of the KYC process. The second one is multiaccounting, which i know is prohibited in most casinos, but can this be proven. The email you shared also stated that they reserve the right to qualify an account of a family memeber, friend... as yours, and hence multiaccounting, is that right? Does that mean i and my brother can't play on the casino?

@FortuneJack representative is active in the forum, so it would be nice if he can give more information on this. @Holydarkness, do you have any contact at FortuneJack, maybe you can ring them to make some things clear about this case.

[ahshik753]

If i understood everything correctly, FortuneJack says that during the KYC procedure, you were not the only one in the view of the camera? It means you were asked to take a selfie photo right, as part of the KYC process. The second one is multiaccounting, which i know is prohibited in most casinos, but can this be proven. The email you shared also stated that they reserve the right to qualify an account of a family memeber, friend... as yours, and hence multiaccounting, is that right? Does that mean i and my brother can't play on the casino?

@FortuneJack representative is active in the forum, so it would be nice if he can give more information on this. @Holydarkness, do you have any contact at FortuneJack, maybe you can ring them to make some things clear about this case.

I understood that they are saying i wasnt the only person during the selfie , weird that the verification was completed and they said this half day later....

The multiaccounting i cant give an answer more than i dont know these accs and they arent on my family....


The weird part is when they detected, if is true, multiacccounting.... why they didnt block my acc at deposit if is true and they do at the end? they were expecting me to lose my deposit or what, if is true why not block at first deposit

[logfiles]

That use of public Wi-Fi could have caused you some issues, if indeed you are innocent. I think the best thing to do if you are not satisfied with the verdict is to try to make a complaint via AskGamblers or CasinoGuru. That both you and the casino will present some information to the mediator, and they will determine if the casino lied or not.

[ahshik753]

That use of public Wi-Fi could have caused you some issues, if indeed you are innocent. I think the best thing to do if you are not satisfied with the verdict is to try to make a complaint via AskGamblers or CasinoGuru. That both you and the casino will present some information to the mediator, and they will determine if the casino lied or not.

I asked them proof of that, but hey are just copying pasting the same that you can see on images , if the yshow me some proof i can accept it, but for me is clearly a hard scam for me.... if my ip coincides just 5min with that accs because i used public wifi.........

[Perfectbaby]

That use of public Wi-Fi could have caused you some issues, if indeed you are innocent. I think the best thing to do if you are not satisfied with the verdict is to try to make a complaint via AskGamblers or CasinoGuru. That both you and the casino will present some information to the mediator, and they will determine if the casino lied or not.

I asked them proof of that, but hey are just copying pasting the same that you can see on images , if the yshow me some proof i can accept it, but for me is clearly a hard scam for me.... if my ip coincides just 5min with that accs because i used public wifi.........

Well, I don't know much about fortunejack but if they restrict you because you used a public WiFi then you must check their compliance to know if their ToS prohibited the use of public WiFi as I don't see that to be a major issue and caused to restrict you from having access to your funds. And if their ToS frown it then is utmostly important to adhere to their rules and it is also very necessary not to use them because even if you are connected for just 5 minutes their system would detect it automatically and send responses to them for public WiFi detection.

[logfiles]

I asked them proof of that, but hey are just copying pasting the same that you can see on images , if the yshow me some proof i can accept it, but for me is clearly a hard scam for me.... if my ip coincides just 5min with that accs because i used public wifi.........

They may never show you the proof or how they linked your accounts publically or directly toy you. The reason is so that the other multi-accounts there may not get to know how the accounts are linked, and they try to use new tricks to beat the detection

The best way about this is to try and use an independent mediator, as already advised.

Well, I don't know much about fortunejack but if they restrict you because you used a public WiFi then you must check their compliance to know if their ToS prohibited the use of public WiFi as I don't see that to be a major issue and caused to restrict you from having access to your funds. And if their ToS frown it then is utmostly important to adhere to their rules and it is also very necessary not to use them because even if you are connected for just 5 minutes their system would detect it automatically and send responses to them for public WiFi detection.

Use of public Wi-Fi is not prohibited as such, but chances are high if someone signs up using the same network and IP address, both your accounts are likely going to get automatically flagged for being multi-accounts even when you are innocent. This is why it is discouraged.

[holydarkness]

Public wifi shouldn't be the major contributing factor that rule you as multi-acc. Granted, casinos do use IP as part of their multi-acc detection algoritm, but the algorithm is more sophisticated than that [there is a reason they have to pay a lot of money to acquire such system]. I'll try to page their rep here, see if he can give more info regarding your case.

[Coyster]

OP, do you have any new update about this case, i see you that you made a post in FortuneJack's ANN trade a few days ago, but no answer from their representative yet. If there is any update, do well to share it here, you should also post a complaint in Casinoguru and see if it speeds things up.

I'll try to page their rep here, see if he can give more info regarding your case.

That will be good, if OP is indeed innocent, then he is losing a lot of money here if it doesn't go his way.

[holydarkness]

OP, do you have any new update about this case, i see you that you made a post in FortuneJack's ANN trade a few days ago, but no answer from their representative yet. If there is any update, do well to share it here, you should also post a complaint in Casinoguru and see if it speeds things up.

I'll try to page their rep here, see if he can give more info regarding your case.

That will be good, if OP is indeed innocent, then he is losing a lot of money here if it doesn't go his way.

Umm... let's wait and see what will ADante say? And not go to CG before we know more? We're kinda try to deescalate things here and see if we can get it resolved with much convenience for both sides, and not escalating it to a longer [although more details-and-sensitive-info-friendly] process?

[348Judah]

Snip

To start with, let me help you quote your post in other to be able to view your images posted, but I discovered they aren't showing, something must be wrong from your posting.

To the discussion in full, I don't seem to believe on everything been said here without viewing any evidence to back it up, but am surprised at the because fortune Jack has been in this platform for a while and there have been many users in the platform right from this end and they are not complaining anything about the use of the gambling platform, why should your case be different if there is nothing wrong from what you have done that might have warrants for the restriction place on your account from making withdrawals.

[ahshik753]

Snip

To start with, let me help you quote your post in other to be able to view your images posted, but I discovered they aren't showing, something must be wrong from your posting.

To the discussion in full, I don't seem to believe on everything been said here without viewing any evidence to back it up, but am surprised at the because fortune Jack has been in this platform for a while and there have been many users in the platform right from this end and they are not complaining anything about the use of the gambling platform, why should your case be different if there is nothing wrong from what you have done that might have warrants for the restriction place on your account from making withdrawals.

I didnt understood what you said as english is not my main language, i think everyone can see the images.

Yes i saw the reviews of fortunejack here, thats why i choosed the casino, as you can see the accused me of 2 things:

1-Multiaccount,i cant justify anything because they didnt give me any proof so dont know what yo say, just i dont know obviously the accounts they mention in the mail.

2-Multiple persons during KYC, this is the weirdest part, i was at my home with people but OBVIOUSLY when i was completing KYC only me was on camera, i completed it and message of "Verification ompleted" appeared, and i supposed all ok, and even on my acc , the screenshots, you can see my verification is completed....

[goldkingcoiner]

Fortunejack is a renown casino, so I doubt they want to "scam you". They follow laws and regulations.

Also, in the proof you have submitted, nowhere does Fortunejack tell you that your ban has something to do with too many people being in front of the camera. They are accusing you of having multiple accounts to yourself.

Possible solution to get your account back : contact the casino again and ask to re-submit your KYC. Multiple accounts from the same household might be mistaken for "multiaccounting". But any household member can simply turn  in their own KYC to remedy this unless it is forbidden in the T&C in the first place.

Perhaps you use a VPN? That might be the issue?
Same remedy. Contact the casino and explain the situation.

But if you really do have multiple accounts or otherwise went against the terms of service then that is your own fault. Next time read the whole terms and conditions (T&C).

[ahshik753]

Fortunejack is a renown casino, so I doubt they want to "scam you". They follow laws and regulations.

Also, in the proof you have submitted, nowhere does Fortunejack tell you that your ban has something to do with too many people being in front of the camera. They are accusing you of having multiple accounts to yourself.

Possible solution to get your account back : contact the casino again and ask to re-submit your KYC. Multiple accounts from the same household might be mistaken for "multiaccounting". But any household member can simply turn  in their own KYC to remedy this unless it is forbidden in the T&C in the first place.

Perhaps you use a VPN? That might be the issue?
Same remedy. Contact the casino and explain the situation.

But if you really do have multiple accounts or otherwise went against the terms of service then that is your own fault. Next time read the whole terms and conditions (T&C).

Please,  be  informed that  due  to  failed  KYC,  there  are  registered  multiple  attempts with different  persons KYC  has  been
considered  AS FAILED, the  winning  has  been declined  you  can  withdraw  only deposit  amount,  after withdrawal,
account will  be  blocked


You can see this on the third image.

Also in other mail they say :

Please,  be  informed  that   KYC  is  not  considered  as  Passed,  due  to violation  of  T&C,  you  can  withdraw  only  deposit  amount 
after  withdrawal  account  is  blocked , the  decision is  final. 

I dont know what to interpretate, in one mail that im multiaccounting and in other that i didnt pass KYC, when im verified and got the message that my verification is completed.

Also not giving any option to pass again the KYC if is failed, i can do any photo or video they want, so after this how not to think that they want to scam me.

[holydarkness]

OP, I know that waiting can be kinda stressful, but it's just two days since I reached their rep with PM and they haven't been online from the day before I sent my PM, so there is a very big likelyhood that they are yet to notice my PM. If you don't mind to wait for a couple more of days, see if they returned to the forum around that time, it'll be very much appreciated.

I think I have their rep's personal contact, though I have yet to ever reach them there, so rest assured that if by [let's set a deadline here] Thursday they are still not yet online and address your matter, I'll try to find a way to gain their attention and bring them here to address it. Does that sound good?

[notblox1]

Consider yourself lucky they are allowing you to withdraw coins you deposited, they could easily confiscate everything.
I dont trust fortunejack, they have very strict verification procedure and they tried to confiscate money to other users from this forum.
Only way you can beat them if you take them to the court and sue them, if you think you are on true side.

[ahshik753]

Consider yourself lucky they are allowing you to withdraw coins you deposited, they could easily confiscate everything.
I dont trust fortunejack, they have very strict verification procedure and they tried to confiscate money to other users from this forum.
Only way you can beat them if you take them to the court and sue them, if you think you are on true side.

Yes i gona fly from Bangladesh to Curazao court for this 

OP, I know that waiting can be kinda stressful, but it's just two days since I reached their rep with PM and they haven't been online from the day before I sent my PM, so there is a very big likelyhood that they are yet to notice my PM. If you don't mind to wait for a couple more of days, see if they returned to the forum around that time, it'll be very much appreciated.

I think I have their rep's personal contact, though I have yet to ever reach them there, so rest assured that if by [let's set a deadline here] Thursday they are still not yet online and address your matter, I'll try to find a way to gain their attention and bring them here to address it. Does that sound good?

Sure, i already lost hope to recover the funds

[moderator's note: consecutive posts merged]

[PX-Z]

Consider yourself lucky they are allowing you to withdraw coins you deposited, they could easily confiscate everything.
I dont trust fortunejack, they have very strict verification procedure and they tried to confiscate money to other users from this forum.
Only way you can beat them if you take them to the court and sue them, if you think you are on true side.

Yes i gona fly from Bangladesh to Curazao court for this 

You better complaint on AskGamblers or CasinoGuru first before going out of town, i see they have descent rating on AskGambler and probably they will respond there to handle your case, you also better to screenshots everything on the account and withdraw your funds before they decide to lock it instead.

[holydarkness]

Can we all please uhh... relaxed a bit and take it down a notch?

I got a reply of PM from FJ's representative. Their absence [very short absence, to be honest, just a couple of days] were due to a public holiday. They've noticed this thread and will soon come to address the matter once they know more. Until then, let's not take any drastic measure, everyone stays in their seat [definitely the one in their home, not the one in an airplane] and keep it contained in this forum and see if we can get it resolved.

[ahshik753]

Can we all please uhh... relaxed a bit and take it down a notch?

I got a reply of PM from FJ's representative. Their absence [very short absence, to be honest, just a couple of days] were due to a public holiday. They've noticed this thread and will soon come to address the matter once they know more. Until then, let's not take any drastic measure, everyone stays in their seat [definitely the one in their home, not the one in an airplane] and keep it contained in this forum and see if we can get it resolved.

It was a joke 

I think was obvious, i cant imagine anyone flying to curazao , spend in lawyers and sue them there