Yes, the joke is well received and understood. By "stays in their seat", I am referring to an expression to stay calm and not not hijacking the case [this is also addressing those who suggest to escalate to CG] by doing something drastic like going to ADR while there is still a possibility that we can get it done and resolved here, as when a case being brought there, then most casino representative [and they have full right of this] will withdraw themselves from answering here and address solely on that platform, of which though are very capable in solving cases where sensitive information are needed to be reviewed, that otherwise can't be provided here, it can be a very lengthy process.

So, yeah, everyone stays in their seat and let's see what FJ's representative say.

Hello, BitcoinTalk community.

Firstly, apologies for the delayed response.

The OP had their winnings confiscated because of an unsuccessful KYC and a violation of section 8.1 of our Terms and Conditions. The Original Poster’s (OP’s) KYC attempt wasn’t successful because different people performed the KYC during multiple attempts. Unfortunately, I cannot share the footage of the KYC here, but I will try to describe in detail what happened.

Generally, during the KYC process, the camera captures multiple pictures that are transformed into a collage for us. A KYC attempt can be unsuccessful, but users still get 30 days to complete verification, and once a KYC attempt is successful, our security team manually checks all of them.

The first KYC attempt took place on 24th February. During this attempt, no person is seen in the footage/ collage, but someone is pointing the camera at a desktop screen displaying a picture of OP’s identification document.

We have another collage on February 25th; this time, it’s a person taking a selfie. For future clarity, I’ll refer to this person as “Person A”. “Person A” did not match the face of the ID Documentation provided from the day prior.

Another attempt was made on February 26th; this time, we have two new people, “Person B” and “Person C”. These two people appear in the collages: “Person B” is seen while trying to take a picture of the ID Documentation. “Person C” appears in a different collage and is actually the one whose ID we have been provided.

After a manual check, our team noticed 3 different people appeared during the verification processes, and because of this, the KYC wasn’t completed successfully. The OP was not allowed to withdraw their winning amount, but despite this, they can withdraw their full deposited amount.

I hope I was able to explain the situation without sounding too confusing, and due to the nature of the situation, I am not able to share any “evidence” here. OP can obviously submit a case to a mediator like CG or AG if they would like to.


Thanks


- ADante

Hello, thanks for your reply, you or your teammates could reply me this through mail instead of ignoring my mails so i avoid open this threat

I explain what i think that could happen day by day

Day 24 : I try to complete KYC on my laptop as i think KYC is only submit ID, i have photos of me on my personal laptop so i initiate the process , later i see they requiere live photo , i didnt had my ID physically that day as i was on a house of one family member so i didnt complete the process

Day 25: I was on short break on my job, i had my id here physically so i was going to complete KYC , my phone was not loading browser good, internet providers since big riots (you probably dont know about this because media of your countries ignored it but you can search in google)months ago still cant work good in my zone , i could send the link to a friends phone , he clicked and opened on his phone anyways website was not loading, we didnt saw it loaded after 1 or 2 min and our break ended

Day 26: i completed KYC on my work , while i was gonna point to my ID probably another coworker appeared, until i do photo of ID and my selfie, i submited it all and appeared " verification completed"


Half day past they closed my acc


All this is what i think it happened , during my experience completing KYC i always tried and i thought that  was only me and my stuff on frame, i suppose that they providing correct information but im not that dumb to record other people during my KYC , when other people "appeared" i didnt iniate the "photo" phase 

As long as i understood they been recording my camera since i enter the KYC link even i dont complete photos, and using it now as a reason to say i failed completing it

Also the first day they closed my acc i said them that i can provide any photo video or videocall they may need but they been ignoring me since then

Hey,

I've noticed the thread and will try to chime in a bit later, especially since we're waiting for the OP to share the evidence. Yes, we did change our license, but it wasn't in relation to that case; it was because of different circumstances. About the lawsuit, since it's a legal procedure, I'm not sure how much I can get into on here. I wasn't part of FJ when the whole situation happened, so I'll try to get info from my team and update you guys from our side too.



- ADante