maybe you try filing a compliant with their Licensor. Last time I remember, they didn't have one but right now on checking their website, they claim to be licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of the Comoros.
he can file a complaint, but sadly it's useless.
as far as i know, anjouan licensing services only look into complaints where the casino is in breach of their license.
they will just reply back telling him to take it up with the casino directly.
just checked, and it is like that:
