buik (OP)
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April 02, 2025, 06:30:01 PM |
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Hey everyone,
I’m having a serious issue with Rollbit, and I need some advice. I have about $1500 stuck on my account, and they refuse to process my withdrawal.
Here’s what happened:
- I completed full KYC (ID, proof of address, bank statements etc..).
- I have only one account, but support keeps falsely claiming I have “multiple accounts.”
- My account now says "Functionality is temporarily restricted."
- Every time I ask for help, support just copy-pastes the same response and won’t give a real answer.
I’ve already tried escalating through support, but they’re just stalling.
Has anyone else experienced this with Rollbit? Any advice on what I should do next?
Appreciate any help!
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albon
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April 02, 2025, 08:54:06 PM |
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Can you provide evidence to support your claims and attach screenshots of your conversation with their support team? Also, if you contacted support through Live Chat, I suggest reaching out to them via support@rollbit.com and requesting proof to support their claim that you have multiple accounts. You should also have evidence to strengthen your position. I will also mention @holydarkness in case he has more advice. I hope they assist you in resolving your issue as soon as possible. |
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The Cryptovator
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Merit: 2533
Protect your privacy 🔏 it's very important
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April 02, 2025, 09:16:28 PM |
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May we know how much total funds have been deposited there and how much have you withdrawn from there? It's better to show screenshots of your total deposit and total withdrawal. So it will give a clear screen about your allegation. Often we have seen such allegations from casinos, so make sure you haven't made any mistakes or tried to cheat them. They have some tools to find suspicious activities like alt accounts, etc.
However, since you created a scam accusation, please wait for their response here. I believe they will come here and explain the situation. By hearing from one side, we can't judge anything. My advice: try to talk with them and refer to this thread as well. So they might resolve to explain the situation here.
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buik (OP)
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April 03, 2025, 06:29:24 AM |
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Can you provide evidence to support your claims and attach screenshots of your conversation with their support team? Also, if you contacted support through Live Chat, I suggest reaching out to them via support@rollbit.com and requesting proof to support their claim that you have multiple accounts. You should also have evidence to strengthen your position. I will also mention @holydarkness in case he has more advice. I hope they assist you in resolving your issue as soon as possible. Hey albon, Thanks for your response! Yes, I have screenshots of my conversations with support where they ignore me, repeat the same responses, and refuse to provide actual proof of their claims. I also have screenshots of my entire profile, including my completed KYC, transaction history, and account details. I already emailed both their support and compliance team on March 30th, but so far, no response from either of them. It feels like they’re just stalling at this point. I’ll try reaching out again, but any advice would be appreciated. Thanks for tagging @holydarkness—hopefully, they can provide some insight! |
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buik (OP)
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April 03, 2025, 06:37:04 AM |
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May we know how much total funds have been deposited there and how much have you withdrawn from there? It's better to show screenshots of your total deposit and total withdrawal. So it will give a clear screen about your allegation. Often we have seen such allegations from casinos, so make sure you haven't made any mistakes or tried to cheat them. They have some tools to find suspicious activities like alt accounts, etc.
However, since you created a scam accusation, please wait for their response here. I believe they will come here and explain the situation. By hearing from one side, we can't judge anything. My advice: try to talk with them and refer to this thread as well. So they might resolve to explain the situation here.
Hey The Cryptovator, To clarify, I have only made two deposits on Rollbit: - 446 USDT - 116 USDT Total deposited: 562 USDT Right now, they are holding $1339.08 USD in my account. On March 30th, I tried to withdraw $82.31 USD, but after that, they suddenly asked me to complete KYC. I went through the full Level 3 KYC verification (ID, proof of address, Email verification). Just a few hours after completing KYC, I received a message saying "Functionality is restricted for this account." I have no idea why this happened. My account is less than a month old (created on **March 15th), and I have never used Rollbit before in my life. I have also already reached out to both support and compliance via email (March 30th), but they have not responded. I have all screenshots of my deposits, withdrawals, KYC approval, and chats with support where they ignore me or repeat the same responses. I’m just looking to get my money out and have a fair resolution. Appreciate any advice! |
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buik (OP)
Copper Member
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Activity: 40
Merit: 0
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April 03, 2025, 07:14:44 AM |
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May we know how much total funds have been deposited there and how much have you withdrawn from there? It's better to show screenshots of your total deposit and total withdrawal. So it will give a clear screen about your allegation. Often we have seen such allegations from casinos, so make sure you haven't made any mistakes or tried to cheat them. They have some tools to find suspicious activities like alt accounts, etc.
However, since you created a scam accusation, please wait for their response here. I believe they will come here and explain the situation. By hearing from one side, we can't judge anything. My advice: try to talk with them and refer to this thread as well. So they might resolve to explain the situation here.
Also quick question—how can I add a quote with a photo here on the forum? I’d like to attach some screenshots of my deposits, withdrawals, KYC, and chats with support to make everything clearer. Appreciate the help! |
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holydarkness
Legendary
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Activity: 3220
Merit: 1863
Slow response - Recovering from medical matter
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April 03, 2025, 04:06:06 PM |
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Also quick question—how can I add a quote with a photo here on the forum? I’d like to attach some screenshots of my deposits, withdrawals, KYC, and chats with support to make everything clearer.
Appreciate the help!
Got the mention and the PM. OP, write to compliance@rollbit.com and describe your case in the email. They're attempting a method of handling cases from different platforms through one channel, namely their compliance team. Do keep us updated after you write and if you get stuck with no answer after an understandable amount of time, I'll reach Razer and give him a nudge. As for image, try to use talkimg, it's an image hosting service provided by one of our member. After you upload the images to build the basis of your case. |
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buik (OP)
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April 03, 2025, 07:54:48 PM |
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Also quick question—how can I add a quote with a photo here on the forum? I’d like to attach some screenshots of my deposits, withdrawals, KYC, and chats with support to make everything clearer.
Appreciate the help!
Got the mention and the PM. OP, write to compliance@rollbit.com and describe your case in the email. They're attempting a method of handling cases from different platforms through one channel, namely their compliance team. Do keep us updated after you write and if you get stuck with no answer after an understandable amount of time, I'll reach Razer and give him a nudge. As for image, try to use talkimg, it's an image hosting service provided by one of our member. After you upload the images to build the basis of your case. Thanks for your advice! I’ve just sent an email to compliance@rollbit.com, detailing my issue with the withdrawal and account restriction. Hopefully, they’ll respond soon. I’ve also attached the necessary evidence, including screenshots of my transactions, KYC completion, and support chats. As for the images, I’ll upload everything to Talkimg and share the link with you once it's done. I’ll keep you updated and let you know if I don’t hear back from them after a reasonable amount of time. Appreciate your help—if I hit a wall, I’ll definitely let you know and we can reach out to Razer. Thanks again! |
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buik (OP)
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April 03, 2025, 08:51:27 PM |
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buik (OP)
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May 01, 2025, 03:40:55 PM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.png |
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Wapfika
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May 01, 2025, 03:46:10 PM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngMost recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case. Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online. My suggestions is request to refund at least your deposit and move on. |
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buik (OP)
Copper Member
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Activity: 40
Merit: 0
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May 01, 2025, 03:56:09 PM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngMost recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case. Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online. My suggestions is request to refund at least your deposit and move on. Thanks for your message, but honestly I don’t understand this whole situation. I’ve seen a lot of similar cases like mine — “multiple accounts” flags — and they usually got resolved just fine after some back and forth. But I’ve never seen anyone being accused of “AML” like they’re suggesting in my case. That’s a pretty serious accusation. Support isn’t telling me anything specific, and the strange part is — I still have full access to my account. So if they really had some solid proof or serious reason to believe I did something wrong, wouldn’t I be completely banned by now? It just doesn’t make sense to me, and I’m still trying to stay calm and get this resolved the right way. |
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Wapfika
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May 01, 2025, 04:41:31 PM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngMost recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case. Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online. My suggestions is request to refund at least your deposit and move on. Thanks for your message, but honestly I don’t understand this whole situation. I’ve seen a lot of similar cases like mine — “multiple accounts” flags — and they usually got resolved just fine after some back and forth. But I’ve never seen anyone being accused of “AML” like they’re suggesting in my case. That’s a pretty serious accusation. Support isn’t telling me anything specific, and the strange part is — I still have full access to my account. So if they really had some solid proof or serious reason to believe I did something wrong, wouldn’t I be completely banned by now? It just doesn’t make sense to me, and I’m still trying to stay calm and get this resolved the right way. It’s probably due to the nature of your withdrawal/deposit. Your frequency of your transactions might is another view they are considering as you are potentially mixing coins in the casino. Do you wager more than x1 of your deposit and how long do you play per day. What games you play frequently? |
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holydarkness
Legendary
Offline
Activity: 3220
Merit: 1863
Slow response - Recovering from medical matter
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May 01, 2025, 05:56:48 PM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngRemind me again, in case it's been told either here or through your plenty of PM to me, where do you deposit your funds to rollbit from? Is it from your own non-custodial wallet? An exchange? Certain service that enhance anonymity? Somewhere else? |
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buik (OP)
Copper Member
Newbie
Offline
Activity: 40
Merit: 0
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May 02, 2025, 09:21:27 AM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngMost recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case. Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online. My suggestions is request to refund at least your deposit and move on. Thanks for your message, but honestly I don’t understand this whole situation. I’ve seen a lot of similar cases like mine — “multiple accounts” flags — and they usually got resolved just fine after some back and forth. But I’ve never seen anyone being accused of “AML” like they’re suggesting in my case. That’s a pretty serious accusation. Support isn’t telling me anything specific, and the strange part is — I still have full access to my account. So if they really had some solid proof or serious reason to believe I did something wrong, wouldn’t I be completely banned by now? It just doesn’t make sense to me, and I’m still trying to stay calm and get this resolved the right way. It’s probably due to the nature of your withdrawal/deposit. Your frequency of your transactions might is another view they are considering as you are potentially mixing coins in the casino. Do you wager more than x1 of your deposit and how long do you play per day. What games you play frequently? Hey, I only made two deposits to Rollbit: $446 USDC on March 28 $116 USDC on March 29 I used only USDC, didn’t trade or mix any other coins. I was mainly using the site to bet on sports, and sometimes I played a bit of blackjack. Yes, I did wager more than 1x my deposits. I made just one withdrawal for \$82 USDC, and right after that, my account functions got restricted. So I really don’t understand where the AML suspicion and multiple account accusation is coming from — I was just playing normally, nothing shady at all. Here are some proofs so you can check it yourself https://talkimg.com/images/2025/05/02/U2iXhz.pnghttps://talkimg.com/images/2025/05/02/U2iaz5.pnghttps://talkimg.com/images/2025/05/02/U2idl2.pnghttps://talkimg.com/images/2025/05/02/U2iwmc.pnghttps://talkimg.com/images/2025/05/02/U2iAVP.pnghttps://talkimg.com/images/2025/05/02/U2iZZj.pnghttps://talkimg.com/images/2025/05/02/U2iHpq.png |
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buik (OP)
Copper Member
Newbie
Offline
Activity: 40
Merit: 0
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May 02, 2025, 09:22:38 AM |
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Quick update I’ve been dealing with this since March 31st, and it’s still not resolved. I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts. I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating. Will keep you all updated if anything changes — still hoping for a fair resolution. https://www.talkimg.com/images/2025/05/01/U25WA1.pngRemind me again, in case it's been told either here or through your plenty of PM to me, where do you deposit your funds to rollbit from? Is it from your own non-custodial wallet? An exchange? Certain service that enhance anonymity? Somewhere else? I always used my own wallet from Binance for both deposit and withdrawal. I’ve never used any other wallet, exchange, or service to enhance anonymity — only Binance. |
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Wapfika
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May 02, 2025, 01:22:24 PM |
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If everything that you declared here is valid I think the other account that link to you is the one having an issue with AML. By any chance do you use VPN when you play especially the free VPN? This is one of the reason why users unknowingly being linked to other user that use same VPN service. Your case needs the attention of rollbit representative here to look further on your account. @Rollbit Razer last active was February, I think @holydarkness might have contact to rollbit support. He is good on this case. |
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ymcmbitcoin
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May 02, 2025, 04:23:36 PM |
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It seems like a recurring pattern with them, to avoid paying people. The more due diligence I do, the more scammy they appear to be.
I'm trying to resolve my issue now, I have a thread too. I've never had an account and I have 30k stuck.
GL resolving this, my friend. I'm sticking with Shuffle. Instant payments and 0 issues.
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dimonstration
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May 02, 2025, 04:38:52 PM |
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It seems like a recurring pattern with them, to avoid paying people. The more due diligence I do, the more scammy they appear to be.
I'm trying to resolve my issue now, I have a thread too. I've never had an account and I have 30k stuck.
GL resolving this, my friend. I'm sticking with Shuffle. Instant payments and 0 issues.
I’m curious if they refund your initial deposit or it stuck together with the 30K balance same with OP? Rollbit is spending huge amount with their marketing in the forum which is the reason why their reputation can’t be easily tainted by this kind of accusations without solid proof. An increasing same case is alarming however since this about multiple account it’s hard to determine who’s telling the truth unless you are open to disclose your info that matched on other account connected. |
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buik (OP)
Copper Member
Newbie
Offline
Activity: 40
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May 02, 2025, 06:23:53 PM |
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If everything that you declared here is valid I think the other account that link to you is the one having an issue with AML. By any chance do you use VPN when you play especially the free VPN? This is one of the reason why users unknowingly being linked to other user that use same VPN service. Your case needs the attention of rollbit representative here to look further on your account. @Rollbit Razer last active was February, I think @holydarkness might have contact to rollbit support. He is good on this case. Yes, I did use a VPN — I’m using a paid subscription from NordVPN, and it’s usually always turned on by default. So it’s definitely possible that this might have caused some unintentional IP overlap, but I haven’t violated any other rules or done anything suspicious. And yes, I’ve already been in contact with @holydarkness, we’ve been trying to resolve this for over a month now, but unfortunately still no resolution. @Rollbit Razer didn’t give us any clear response when Holy reached out to him either. |
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