Rollbit Blocking My funds – False Multiple Accounts Claim

[holydarkness]

Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.

The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.

But I’m slowly losing hope and really don’t know what else to do at this point…

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

[buik]

Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.

The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.

But I’m slowly losing hope and really don’t know what else to do at this point…

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

[Mahdirakib]

So there is no hope for me? They will just take all of my money including wins?

Unfortunately, you aren't going to get the winning amount as Rollbit team have already made the final decision by listening to the odds provider. Rollbit usually return the deposited funds of the users. Now you should send them a request to get the refund of your deposit at least. Rollbit may refund your deposit as you have never made any withdrawal from there.

[buik]

So there is no hope for me? They will just take all of my money including wins?

Unfortunately, you aren't going to get the winning amount as Rollbit team have already made the final decision by listening to the odds provider. Rollbit usually return the deposited funds of the users. Now you should send them a request to get the refund of your deposit at least. Rollbit may refund your deposit as you have never made any withdrawal from there.

Yeah, honestly it just feels unfair. It’s been taking so long and in the end, nothing good really came out of it. I’ve seen a lot of people here on the forum with similar issues, and in most cases it eventually got resolved — that’s what kept me hopeful.

[holydarkness]

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

[buik]

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

Yeah, sure, I´ll try to reach to their compliance team once again to atleast get my deposit back, I´ll keep you updated
https://www.talkimg.com/images/2025/05/24/Ua78cW.png
https://www.talkimg.com/images/2025/05/24/Ua7K0J.png

[buik]

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

So after a long wait, this is what I´ve got from them. I'm sending you a screenshot of the latest message I received from Rollbit's compliance team.

Honestly, I’m really lost at this point. I’ve done everything they asked, contacted support multiple times, explained my situation, provided all the proof, and confirmed I only have one account.
Despite all that, I keep getting the same response, and now they’re basically shutting the door completely.

Do you have any idea what I can still do? I feel like I’ve done everything right and fair, and still, nothing works. This is getting beyond frustrating…

Thanks again for trying to help.

https://talkimg.com/images/2025/06/11/UdsdEo.png

[holydarkness]

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

So after a long wait, this is what I´ve got from them. I'm sending you a screenshot of the latest message I received from Rollbit's compliance team.

Honestly, I’m really lost at this point. I’ve done everything they asked, contacted support multiple times, explained my situation, provided all the proof, and confirmed I only have one account.
Despite all that, I keep getting the same response, and now they’re basically shutting the door completely.

Do you have any idea what I can still do? I feel like I’ve done everything right and fair, and still, nothing works. This is getting beyond frustrating…

Thanks again for trying to help.

https://talkimg.com/images/2025/06/11/UdsdEo.png

I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?

[buik]

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

So after a long wait, this is what I´ve got from them. I'm sending you a screenshot of the latest message I received from Rollbit's compliance team.

Honestly, I’m really lost at this point. I’ve done everything they asked, contacted support multiple times, explained my situation, provided all the proof, and confirmed I only have one account.
Despite all that, I keep getting the same response, and now they’re basically shutting the door completely.

Do you have any idea what I can still do? I feel like I’ve done everything right and fair, and still, nothing works. This is getting beyond frustrating…

Thanks again for trying to help.

https://talkimg.com/images/2025/06/11/UdsdEo.png

I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?

Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.

[holydarkness]

I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?

Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.

Then I'm afraid that's the extent of what I can do for your case. I've previously asked Razer to intervene a matter with same outcome as yours, his reply is that basically he can't overturn a decision unless the compliance team asked for him to intervene and/or ask his opinion. I do hope I can help more, but I can't force something to happen, not without Razer's or Rollbit's direct influence.

[buik]

I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?

Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.

Then I'm afraid that's the extent of what I can do for your case. I've previously asked Razer to intervene a matter with same outcome as yours, his reply is that basically he can't overturn a decision unless the compliance team asked for him to intervene and/or ask his opinion. I do hope I can help more, but I can't force something to happen, not without Razer's or Rollbit's direct influence.

Damn, that really sucks…
You’ve got more experience with these kinds of situations, have you seen more cases like this recently?
Or is it just me, or has Rollbit been acting like this more often lately towards other users too?

[Rating Place]

Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.

The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.

But I’m slowly losing hope and really don’t know what else to do at this point…

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Just as in XYes, a provider may have told XYes that the player was a value bettor. Then XYes makes a decision on how to handle the situation.

[holydarkness]

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Because it's four different contacts from four different casinos telling me this? Wait, five. Two doesn't even have the issue with this whole provider matter, and I ask under capacity of due diligence and "hi, sorry for being nosy, if I may pick up your brain for a little for a case with neighboring casino...", they don't have issue with this provider-thingy, so they shouldn't, whatsoever, have a reason to assign blame? They all came to the same answer. Should that be enough or should I mull over the possibility that they somehow communicate with each other behing our back and conspire to mislead us and shift blame? I  can ask to two more casinos contacts, just to be sure.... three.

[Rating Place]

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Because it's four different contacts from four different casinos telling me this? Wait, five. Two doesn't even have the issue with this whole provider matter, and I ask under capacity of due diligence and "hi, sorry for being nosy, if I may pick up your brain for a little for a case with neighboring casino...", they don't have issue with this provider-thingy, so they shouldn't, whatsoever, have a reason to assign blame? They all came to the same answer. Should that be enough or should I mull over the possibility that they somehow communicate with each other behing our back and conspire to mislead us and shift blame? I  can ask to two more casinos contacts, just to be sure.... three.

If I were you I’d go by what they tell you but they are wrong and common sense should tell you that.

Does XYes make their own decision from their risk assessment team or does the provider make the decision?

[holydarkness]

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Because it's four different contacts from four different casinos telling me this? Wait, five. Two doesn't even have the issue with this whole provider matter, and I ask under capacity of due diligence and "hi, sorry for being nosy, if I may pick up your brain for a little for a case with neighboring casino...", they don't have issue with this provider-thingy, so they shouldn't, whatsoever, have a reason to assign blame? They all came to the same answer. Should that be enough or should I mull over the possibility that they somehow communicate with each other behing our back and conspire to mislead us and shift blame? I  can ask to two more casinos contacts, just to be sure.... three.

If I were you I’d go by what they tell you but they are wrong and common sense should tell you that.

Actually, looking at my contact and my list, I can ask to at least five more casios. Should I? I'll do it if it's needed and deemed necessary. And what if their answers are all the same? Ten different casinos contacts, across different providers, tell me one same thing, and common sense should tell me that they are all wrong?

Though what I believe as a more important question to ask here is: what should I put as the final verdict of OP's case? Resolved because Rollbit gave their explanation? Unresolved because Rollbit refuse to refund him? I personally lean toward unresolved, but conflicted as I am quite sure their ToS covered the matter of confiscating entire fund. And as always, I am here not to pass judgment, rather [mostly] to walk with the players to the end of the case.

So, overseers, inputs are welcome. [And I am serious with asking five more casino reps just to clarify that matters of provider-make-rules to rest]

[Rating Place]

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Because it's four different contacts from four different casinos telling me this? Wait, five. Two doesn't even have the issue with this whole provider matter, and I ask under capacity of due diligence and "hi, sorry for being nosy, if I may pick up your brain for a little for a case with neighboring casino...", they don't have issue with this provider-thingy, so they shouldn't, whatsoever, have a reason to assign blame? They all came to the same answer. Should that be enough or should I mull over the possibility that they somehow communicate with each other behing our back and conspire to mislead us and shift blame? I  can ask to two more casinos contacts, just to be sure.... three.

If I were you I’d go by what they tell you but they are wrong and common sense should tell you that.

Actually, looking at my contact and my list, I can ask to at least five more casios. Should I? I'll do it if it's needed and deemed necessary. And what if their answers are all the same? Ten different casinos contacts, across different providers, tell me one same thing, and common sense should tell me that they are all wrong?

Though what I believe as a more important question to ask here is: what should I put as the final verdict of OP's case? Resolved because Rollbit gave their explanation? Unresolved because Rollbit refuse to refund him? I personally lean toward unresolved, but conflicted as I am quite sure their ToS covered the matter of confiscating entire fund. And as always, I am here not to pass judgment, rather [mostly] to walk with the players to the end of the case.

So, overseers, inputs are welcome. [And I am serious with asking five more casino reps just to clarify that matters of provider-make-rules to rest]

holydarkness, you don’t need to ask anymore, you’ve asked enough. Just use common sense. Each sportsbook has their own risk assessment and security team.

What if two Betby books have different rules? Some odds providers have over 100 books.

[konstantin92]

Hi, I also have a problem with Rollbit, they froze my account for more than 8000 dollars, I have not received a response from them for more than a month, they just ignore me. I placed bets on top world events, I think there were even bets on teams that this casino sponsored. But in the end they told me that I was marked by the provider of the sports betting line, I do not understand what the problem is. All this seems to me like attempts to take away my balance. Please tell me what bets did you make?

[buik]

Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.

The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.

But I’m slowly losing hope and really don’t know what else to do at this point…

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Just as in XYes, a provider may have told XYes that the player was a value bettor. Then XYes makes a decision on how to handle the situation.

Yeah, I honestly don’t get it either, it all sounds absurd to me.
I still have full access to my account, I can log in and everything, I’m just restricted from betting or playing.

The whole thing is super inconsistent, support keeps asking me to provide info about “other accounts,” meanwhile by email they’re telling me it’s some AML thing, and then Razer told Holydarkness it’s about “sportsbet abuse.”

It’s just completely messed up and confusing.

Hi, I also have a problem with Rollbit, they froze my account for more than 8000 dollars, I have not received a response from them for more than a month, they just ignore me. I placed bets on top world events, I think there were even bets on teams that this casino sponsored. But in the end they told me that I was marked by the provider of the sports betting line, I do not understand what the problem is. All this seems to me like attempts to take away my balance. Please tell me what bets did you make?

I don’t remember exactly, it’s been a while now… but as far as I recall, I mostly placed bets on "bigger" tennis matches.

[Beparanf]

Yeah, I honestly don’t get it either, it all sounds absurd to me.
I still have full access to my account, I can log in and everything, I’m just restricted from betting or playing.

The whole thing is super inconsistent, support keeps asking me to provide info about “other accounts,” meanwhile by email they’re telling me it’s some AML thing, and then Razer told Holydarkness it’s about “sportsbet abuse.”

It’s just completely messed up and confusing.

It’s because the provider advised the casino to restrict your account for the profitability concerns on the casino side. Obviously casino will just follow the odds provider findings to protect their business that’s why you are restricted to bet but not to use the casino to play other games.

Once you are connected to account that already restricted on different casino with same provider you will always experience this inconvenience on any casino.

[holydarkness]

Yeah, I honestly don’t get it either, it all sounds absurd to me.
I still have full access to my account, I can log in and everything, I’m just restricted from betting or playing.

The whole thing is super inconsistent, support keeps asking me to provide info about “other accounts,” meanwhile by email they’re telling me it’s some AML thing, and then Razer told Holydarkness it’s about “sportsbet abuse.”

It’s just completely messed up and confusing.

Let me start from the beginning, again.

So, basically, about few months ago, Rollbit tries an approach by funneling all complaints into one channel, namely their compliance team. This decision was taken because Rollbit got overwhelmed by players who raise their dispute in multiple platform at once, which not only create confusion as they probably addressing a matter in one platform [let's say reddit] only to realize it same issue that they've addressed in other platform [like AG or their X-twitter], it also drain manpower as several staffs address similar matters. Thus funneling it into one channel and triaging the severity of the case and assigning people to it.

Razer was quite confident with this approach as Rollbit has significantly boost their compliance team to handle issues. I assume they're prepared to face the tsunami of complaint once they funnel dozen of complaints media to one channel. And apparently, the tsunami here is the level of that Miller's-Planet on Interstellar. Backlog happens, so cases gets slowed down.

Now, to address the confusion of "other account", "AML", and the actual violation. I've addressed it here and voiced my suggestion to Razer too.

I believe it is due to their new system and they still have to finetue their response, where, instead of tailoring an opening reply with specific explanation of possible violation and why a player need to undergo further investigation, they throw a blanket email of multi-acc and ask to reach compliance team. Then, after a findings were made following an investigation, they also made a poor decision of throwing a blanket response of AML.

Razer explained to me why this blanket statement of AML is technically accurate to cover the verdict, but I personally think it should be tailored better to avoid confusion.

Bottom line: your case was a flag by provider.