BC.Game locked account after being very active on chat

[Warfare]

Hello,

BC.Game locked my account and accused me of using coindrops "script", disregarding the fact that I was genuinely very active on chat.

Email support refused for months to give a clear reason regarding the locked account, even after completing advanced KYC verification, going back and forth by replying with the same template answer:



Only after contacting BC.Game Support I received a reason:



Coindrop article: https://telegra.ph/What-is-Coin-Drop-10-15

Obviously, I didn't use any "script".
I provided to BC.Game Support names of users and mods that can vouch for how active I was on the chat, along with screenshots of some daily chat challenges, sports predictions and trivia (while offering to provide more if needed):





UID: 1365656
Account level 22.

[BenCodie]

bc.game are renowned for locking accounts for a variety of reasons (like KYC) and make final decisions until a scam accusation thread is posted here on bitcointalk, where their PR person come to magically save the day for you. The fact is that no one should be playing there or endorsing their casino, yet this forum and its members are heavily lobbied to do so anyway.

In saying that, your case is a little different as it is not a simple KYC scamming tactic. There is question of bonus abuse, and it doesn't look like you have anything locked in the account and that this is more about your access to the account, is that right? I ask this as you haven't mentioned that you have any money stuck in your account.

If you have no balance in the account, you haven't been scammed (technically) as within the terms of service of most applications these days (including casinos) it probably states that they reserve the right refuse you from continuing using their service at any time. If you have no balance in the account, this thread also doesn't really belong in the scam accusations board, as technically you have not been scammed.

[Warfare]

My balance I believe was only around $13.

Other than that, I was both lucky and unlucky at the same time as I won 2 BC sports prediction contests here on BT that I didn't claim.

[BenCodie]

My balance I believe was only around $13.

Other than that, I was both lucky and unlucky at the same time as I won 2 BC sports prediction contests here on BT that I didn't claim.

I suppose that aside from the $13, you were also scammed out of your identity since you were subject to KYC procedures before they had banned you for whatever reason they chose to ban you.

What would you like from the thread? The $13? An explanation? Your account back? Would you really still use the platform after what you had gone through here, if your account was unlocked?

[AHOYBRAUSE]

BC is doing me dirty as well at the moment. I am actually just a click away of giving them a red tag. Just waiting another day if they resolve it, after that it's a tag and a scam accusation thread as well. These people really are something else.

You can consider yourself "lucky" though, at least you are getting an email reply.

[holydarkness]

Help me understand this as I don't play much in BC, but is it possible that you and BC representative were talking about two different things? I looked up for images of "BC coin drop" online after reading the article, as I never engaged in it before, it seems they're different kind of game with the one you provide as supporting evidence?



The first image is from their site, explaining about coindrops, so clearly the image is a bit exaggerated and someone can't win 0.5 BTC, but the point was that they look different from the announcement of your winning.

BC is doing me dirty as well at the moment. I am actually just a click away of giving them a red tag. Just waiting another day if they resolve it, after that it's a tag and a scam accusation thread as well. These people really are something else.

You can consider yourself "lucky" though, at least you are getting an email reply.

I've nudged my contact about your situation, they say they'll address the matter themselves. Haven't they reach you? I'll nudge them again if they haven't.

Edit: just reading BC ANN thread after finished my sweep at the SA section of my "show new replies" page. It seems you both have been in touch with each other.

[AHOYBRAUSE]

BC is doing me dirty as well at the moment. I am actually just a click away of giving them a red tag. Just waiting another day if they resolve it, after that it's a tag and a scam accusation thread as well. These people really are something else.

You can consider yourself "lucky" though, at least you are getting an email reply.

I've nudged my contact about your situation, they say they'll address the matter themselves. Haven't they reach you? I'll nudge them again if they haven't.

Edit: just reading BC ANN thread after finished my sweep at the SA section of my "show new replies" page. It seems you both have been in touch with each other.

Thanks for getting back to me. Well the did reply, yes, if it helps anything, I am not sure about that. Why I have to send an email in the first place is beyond me. This should be automated and have happened days ago. Looking at how long they need to reply to emails (1-2 weeks) this is still unacceptable and I will still move forward with my own scam accusation thread and a red tag.
Why they even say I should send an email is kind of another spit in the face. Just open my account, plain and simple. I don’t know what’s the holdup. Customer treatment at it‘s worst!

[Warfare]

My balance I believe was only around $13.

Other than that, I was both lucky and unlucky at the same time as I won 2 BC sports prediction contests here on BT that I didn't claim.

I suppose that aside from the $13, you were also scammed out of your identity since you were subject to KYC procedures before they had banned you for whatever reason they chose to ban you.

What would you like from the thread? The $13? An explanation? Your account back? Would you really still use the platform after what you had gone through here, if your account was unlocked?

I'd be glad if I can get my account back.

Help me understand this as I don't play much in BC, but is it possible that you and BC representative were talking about two different things? I looked up for images of "BC coin drop" online after reading the article, as I never engaged in it before, it seems they're different kind of game with the one you provide as supporting evidence?



The first image is from their site, explaining about coindrops, so clearly the image is a bit exaggerated and someone can't win 0.5 BTC, but the point was that they look different from the announcement of your winning.

The description of it from that article is correct: "players who are quick to click on the coindrop have the chance to snag some coveted coins, with rewards distributed from the first clicker up to the limit of available prizes".
The coindrop appears in the chat, and you have to be quick to click on it to grab some coins (including fiat). Paying attention to the chat and having fast internet helps with that.
I don't know how else I can prove my innocence of not using any "script" for the coindrops, other than showing my activity on the chat.
For example, to take part in the English daily challenge, you have to be an "English regular", meaning you have to be recognized by mods, as well as other users, as being highly active daily on chat for a long period of time.

[yhiaali3]

I'm wondering why they locked your account if you only had $13 in balance, as you claim. Even if you used a script and didn't win anything, would your account be locked in this case? I mean, accounts are usually closed if a user wins a large sum of money. In that case, there could be suspicion of suspicious activity, and the account would be closed.

I don't think chat activity can be convincing BC.Game that you didn't use a script. There's simply no harm in being active in chat and using a script at the same time.

[SmartGold01]

I'm wondering why they locked your account if you only had $13 in balance, as you claim. Even if you used a script and didn't win anything, would your account be locked in this case? I mean, accounts are usually closed if a user wins a large sum of money. In that case, there could be suspicion of suspicious activity, and the account would be closed.

I don't think chat activity can be convincing BC.Game that you didn't use a script. There's simply no harm in being active in chat and using a script at the same time.

You could see this as something not harmful but to them it could be prohibiting for using script and knowing to them how it works, oaky, what if op won huge amount while gambling wouldn't they still luck the account? Since op claimed it was a low balance and nothing much. But let the truth be told, casinos are not operating like exchange and they are very strict on their rules and regulation and if there are any violation they wouldn't mind sanctioning such profile or even ban them from having access to the gambling until they proved otherwise.

[holydarkness]

Help me understand this as I don't play much in BC, but is it possible that you and BC representative were talking about two different things? I looked up for images of "BC coin drop" online after reading the article, as I never engaged in it before, it seems they're different kind of game with the one you provide as supporting evidence?



The first image is from their site, explaining about coindrops, so clearly the image is a bit exaggerated and someone can't win 0.5 BTC, but the point was that they look different from the announcement of your winning.

The description of it from that article is correct: "players who are quick to click on the coindrop have the chance to snag some coveted coins, with rewards distributed from the first clicker up to the limit of available prizes".
The coindrop appears in the chat, and you have to be quick to click on it to grab some coins (including fiat). Paying attention to the chat and having fast internet helps with that.
I don't know how else I can prove my innocence of not using any "script" for the coindrops, other than showing my activity on the chat.
For example, to take part in the English daily challenge, you have to be an "English regular", meaning you have to be recognized by mods, as well as other users, as being highly active daily on chat for a long period of time.

Ok, my contact returned to me and telling me that the account being locked due to security concern that you're abusing bonuses [plural] and using scrips. I tried to ask [as you wrote to ahoy] if it'll be okay to just unlock the account and lock you out from chatbox. However, that is also not an option due to above findings. If I read between the lines correctly, the request to lock your account was actually coming from the risk department, and my contact can't overturn the decision.

Do you remember, ball park is fine, how much did you deposited from them? And how much withdrawn? Or perhaps how many bonuses did you use? I guess I can just ask them to tell me your total deposit, but in case you happen to have that info in hand.

[Warfare]

Help me understand this as I don't play much in BC, but is it possible that you and BC representative were talking about two different things? I looked up for images of "BC coin drop" online after reading the article, as I never engaged in it before, it seems they're different kind of game with the one you provide as supporting evidence?



The first image is from their site, explaining about coindrops, so clearly the image is a bit exaggerated and someone can't win 0.5 BTC, but the point was that they look different from the announcement of your winning.

The description of it from that article is correct: "players who are quick to click on the coindrop have the chance to snag some coveted coins, with rewards distributed from the first clicker up to the limit of available prizes".
The coindrop appears in the chat, and you have to be quick to click on it to grab some coins (including fiat). Paying attention to the chat and having fast internet helps with that.
I don't know how else I can prove my innocence of not using any "script" for the coindrops, other than showing my activity on the chat.
For example, to take part in the English daily challenge, you have to be an "English regular", meaning you have to be recognized by mods, as well as other users, as being highly active daily on chat for a long period of time.

Ok, my contact returned to me and telling me that the account being locked due to security concern that you're abusing bonuses [plural] and using scrips. I tried to ask [as you wrote to ahoy] if it'll be okay to just unlock the account and lock you out from chatbox. However, that is also not an option due to above findings. If I read between the lines correctly, the request to lock your account was actually coming from the risk department, and my contact can't overturn the decision.

Do you remember, ball park is fine, how much did you deposited from them? And how much withdrawn? Or perhaps how many bonuses did you use? I guess I can just ask them to tell me your total deposit, but in case you happen to have that info in hand.

It's a small amount, same for withdrawals, has to be less than $100.
As mentioned, I was active and used the bonuses from chat challenges, coindrops and so on, and the usual level up/quest bonus. No big amounts either.
I won contests/predictions here on BitcoinTalk too, these didn't require any new deposit to use them.

[memehunter]

BC is doing me dirty as well at the moment. I am actually just a click away of giving them a red tag. Just waiting another day if they resolve it, after that it's a tag and a scam accusation thread as well. These people really are something else.

You can consider yourself "lucky" though, at least you are getting an email reply.

I do tend to agree with your assumption. Your case is simpler than simple . They also forced me to do KYC in order to cash out $100 bucks, lol, and their reasons are beyond my comprehension. If people here whom I trust, like you, are also having genuine problems, I will also be rethinking my trust feedback to bc.game.
IMO they are legit, but they need to work seriously on their customer support, and they should start treating common players with some respect. I mean, look at the case in OP, do I need to say something else?

[Shishir99]

Sorry for you, OP.
But the chance of getting your account unlocked is slim. It seems you are not a profitable user for their business anymore. I think I have seen one of my locals create a scam accusation a long time ago against Bc game. They blocked his account with a lot of referrals. They blocked his account because he was using their promo codes to claim bonuses and he was playing with affiliate commission and wasn't making too many deposits. If you do not make many deposits and play with bonuses, faucets and rains, BC game may ban you accusing you of abusing their bonus system. Not too good.

[examplens]

Obviously, I didn't use any "script".
I provided to BC.Game Support names of users and mods that can vouch for how active I was on the chat, along with screenshots of some daily chat challenges, sports predictions and trivia (while offering to provide more if needed):

I'm not sure I understand entirely, but how exactly is it "obvious" that you didn't use any script?
Also, how can the mentioned users vouch for you, why them? whether they are confidential enough for their claim to be considered true.

[Warfare]

Obviously, I didn't use any "script".
I provided to BC.Game Support names of users and mods that can vouch for how active I was on the chat, along with screenshots of some daily chat challenges, sports predictions and trivia (while offering to provide more if needed):

I'm not sure I understand entirely, but how exactly is it "obvious" that you didn't use any script?
Also, how can the mentioned users vouch for you, why them? whether they are confidential enough for their claim to be considered true.

It's not like I'm a robot claiming all the coindrops 24/7.
When people check the list of users that claimed a coindrop, they can say I know X, Y, I chat with them often, they are very active, as opposed to some unknown name they never seen chatting.

[examplens]

It's not like I'm a robot claiming all the coindrops 24/7.
When people check the list of users that claimed a coindrop, they can say I know X, Y, I chat with them often, they are very active, as opposed to some unknown name they never seen chatting.

Again, I don't see it as "obvious" evidence as even bc.game didn't give any obvious evidence of using an illegal script on your part.
Certainly, if I understood correctly, it is about additional bonuses for active users, which I always see as an optional part, and the goodwill of casinos to reward their users. I'm sure that in their ToS there is an emphasis on the right of the casino to change the terms of the giveaway at its discretion.
Honestly, I wouldn't get upset over things like this, nor would I force any activity to get a few free bets.
And yes, it is completely irrelevant whether it is $13 or $1300.

[BenCodie]

My balance I believe was only around $13.

Other than that, I was both lucky and unlucky at the same time as I won 2 BC sports prediction contests here on BT that I didn't claim.

I suppose that aside from the $13, you were also scammed out of your identity since you were subject to KYC procedures before they had banned you for whatever reason they chose to ban you.

What would you like from the thread? The $13? An explanation? Your account back? Would you really still use the platform after what you had gone through here, if your account was unlocked?

I'd be glad if I can get my account back.

So even after your account has been locked unfairly and your identity has been put in the hands of a faceless casino platform (who knows how they're storing your identity/where those documents are going by the way), you still want to use their platform. I find that surprising.

[holydarkness]

Ok, my contact returned to me and telling me that the account being locked due to security concern that you're abusing bonuses [plural] and using scrips. I tried to ask [as you wrote to ahoy] if it'll be okay to just unlock the account and lock you out from chatbox. However, that is also not an option due to above findings. If I read between the lines correctly, the request to lock your account was actually coming from the risk department, and my contact can't overturn the decision.

Do you remember, ball park is fine, how much did you deposited from them? And how much withdrawn? Or perhaps how many bonuses did you use? I guess I can just ask them to tell me your total deposit, but in case you happen to have that info in hand.

It's a small amount, same for withdrawals, has to be less than $100.
As mentioned, I was active and used the bonuses from chat challenges, coindrops and so on, and the usual level up/quest bonus. No big amounts either.
I won contests/predictions here on BitcoinTalk too, these didn't require any new deposit to use them.

So... I asked my contact to share us his stat, just to crosscheck and get a better image of the situation, about why they deemed you as bonus abuser and risk department requested the ban, etc. the stat is as follow:

Total bonuses Recived $ 472.38
Total Deposit $ 11.24
Total Withdrawals $ 102.87

I'll have to say that I can understand where their concern of bonus abuser rooted from.

[Warfare]

Thank you for your help in communicating with them, holydarkness.
It's not the decision I was hoping for, but it's not the end of the world.
I guess others can be at risk too if they happen to be active on chat and win contests/predictions in the Games and Rounds here on BT ($50 codes) without making additional deposits.

Sorry for you, OP.
But the chance of getting your account unlocked is slim. It seems you are not a profitable user for their business anymore. I think I have seen one of my locals create a scam accusation a long time ago against Bc game. They blocked his account with a lot of referrals. They blocked his account because he was using their promo codes to claim bonuses and he was playing with affiliate commission and wasn't making too many deposits. If you do not make many deposits and play with bonuses, faucets and rains, BC game may ban you accusing you of abusing their bonus system. Not too good.

Looks like you were right.