Extremely poor experience with Trustee Plus – I strongly advise caution

[Etranger]

I sincerely congratulate you on your victory. I think many people give up, but the way you persistently proved your case and provided all the information showed that you are not afraid and are ready to defend your funds. The service really showed itself to be very unreliable. They probably have stories when they did not return funds if everything dragged on for so long, and they were just testing your patience. It is nice to see strong people who can fight back against fraud. My respect.

Thank you! They really do have cases where they don’t restore access to funds. For example, I read on Altcoinstalks that one user had the same situation a few months ago. And the issue was never resolved. To be fair, he didn’t submit the documents Trustee Plus requested because he felt the blocked amount wasn’t large enough to fight for. And so, for several months now, he hasn’t had access to his funds. But after he saw my post, he reached out to their support team again and resumed his efforts to recover the money. I hope he manages to do it.

As for closing the account: I still haven’t done it because they don’t allow you to delete the account if there are any remaining funds. I have 0.01 USDC left there from a past transaction, and I can’t withdraw it or even donate it to charity (yes, that feature does exist on Trustee Plus) because the balance is too small. You need to top up at least 5.5 USDC to be able to withdraw to another address. But I really don’t want to make even one more transaction with them and encourage demand for their services, so I’m now in contact with customer support, trying to get the account deleted despite this detail.

[dkbit98]

I am deleting my account and will no longer use this service.

Did you find any other alternative for Trustee Plus?
I am glad they finally sent you your money, but I would still suggest that in future you don't send coins directly from other casinos/exchanges to avoid similar issues.

[Etranger]

I am deleting my account and will no longer use this service.

Did you find any other alternative for Trustee Plus?
I am glad they finally sent you your money, but I would still suggest that in future you don't send coins directly from other casinos/exchanges to avoid similar issues.

I’ll just have to go back to using Binance P2P, but this time I’ll route the funds through different wallets beforehand. The reason I initially switched to Trustee was because I had been using Binance P2P, and at some point, they started asking questions about the senders of my transactions. Also, the exchange options for Ukrainian hryvnia became noticeably worse. But now, after the situation with Trustee, I’m going back to Binance P2P, since I haven’t found a better alternative yet.

[dkbit98]

I’ll just have to go back to using Binance P2P, but this time I’ll route the funds through different wallets beforehand. The reason I initially switched to Trustee was because I had been using Binance P2P, and at some point, they started asking questions about the senders of my transactions. Also, the exchange options for Ukrainian hryvnia became noticeably worse. But now, after the situation with Trustee, I’m going back to Binance P2P, since I haven’t found a better alternative yet.

If I remember correctly Trustee Plus was also working with Binance exchange when Binance card was suspended and canceled in EU region.
I don't know exact rates for your currency, but you can also check out Noones.com as decent alternative for Binance P2P.

[Etranger]

I don't know exact rates for your currency, but you can also check out Noones.com as decent alternative for Binance P2P.

The rates for UAH is exactly the main problem for me. Thank you for an advice: I have checked Noones.com. I don`t think I will use this service, because there are few offers for UAH change. Moreover, the price is extremely low and not beneficial for the one who is making an exchange. For instance, on Noones.com I could sell USDT for UAH with the rate 39.03 with only two offers from countrparties (the price they were offering was the same).  At the same time Binance has multiple proposals and the rate is approximately 41.05
This is the huge gap and this could be seen at most p2p platforms which support UAH, limiting exchange options.

[Etranger]

I noticed that I received merit for creating that thread and it reminded me that not long ago I was chatting with another forum member via private messages about his issue with frozen funds. Trustee Plus blocked his transaction in exactly the same way as mine, only for a much larger amount. And this happened back in September, and so far there has been no resolution. They are asking him not only to confirm the source of the funds, but also to explain two other transactions on the sender’s wallet. It all sounds like complete nonsense.

Anyway, he asked for my advice on how to handle this issue, since my funds were eventually unlocked and I was able to withdraw them. I told him what happened in my case and what I did, including how I communicated with them to actually get responses. I hope this helps him in some way.