N Exchange + Exodus trying to scam me

[acroman08]

Hi!

We understand how frustrating waiting can be. Your case is currently going through our internal review process, and our support team will keep you updated as soon as the procedures are completed. Thank you for bearing with us.

I'm sorry, what!? this case is still not resolved? it's been 3 months since the OP posted his case and you only decided to reply to this case now and your response is the case is still in process? how long do you expect the OP to wait for you finish your investigation? no offense but your platform is extremely suspicious with how you handle cases like this.

also, are you still in contact with the OP? is the OP still responding to you? anyway, if you ask me, investigation like this should never take this long to to finish.

[Coyster]

We understand how frustrating waiting can be. Your case is currently going through our internal review process, and our support team will keep you updated as soon as the procedures are completed. Thank you for bearing with us.

If you guys truly understand how frustrating waiting to get your own money can be, then why can't you expedite the whole process. I mean, OP made this post in May, and the issue occurred in April, that is around four months of waiting for your customer to get their money back, i am afraid, that is not good enough.

What exactly is the delay? OP said they had submitted everything you guys asked for, but your response is still the same, and it is exactly the same response you just posted four months after: "the case is under review", how pathetic.

[Shishir99]

I'm sorry, what!? this case is still not resolved? it's been 3 months since the OP posted his case and you only decided to reply to this case now and your response is the case is still in process? how long do you expect the OP to wait for you finish your investigation? no offense but your platform is extremely suspicious with how you handle cases like this.

It looks like the exchange representative came to the forum after a while and searched all the scam accusations that were created against them, and tried to address them. I see he responded in three scam accusation threads, and I assume all of these threads are kinda few weeks or even months old. The negative feedbacks on their profile tell us everything. They cannot be trusted at all.

But I think we can appreciate that at least they came here to address the scam accusation threads. But I am not expecting anything good from them since their reputation is too bad already. I hope they will prove me wrong.

Edit: I confirm that they are writing bullshit. They are posting some pre-written bullshit in every thread. Even in threads that are already resolved.

[acroman08]

Edit: I confirm that they are writing bullshit. They are posting some pre-written bullshit in every thread. Even in threads that are already resolved.

Lol, I saw that too. Clearly, this is a poor attempt at "fixing" their PR. Instead of properly addressing the issues that were posted here in the forum, they posted a Bullshit response and didn't even bother reading the issues they are responding to. They just further ruined their already ruined reputation here.

[logfiles]

Hi!

We understand how frustrating waiting can be. Your case is currently going through our internal review process, and our support team will keep you updated as soon as the procedures are completed. Thank you for bearing with us.

We appreciate your effort to try and clean your reputation around here, but the mere fact that you even had an old representative account around here and never bothered to resolve customer grievances in time or at least assure them is rather unfortunate.

I think the best thing to do is to tell OP about the ETA of the resolution. If your previous "as soon as the procedures are completed" has taken over 3 months to get a response here, who knows how much longer OP has to wait? 1 year? Better you let him know so he prepares his mind about the possible outcomes.

[Coyster]

We appreciate your effort to try and clean your reputation around here, but the mere fact that you even had an old representative account around here and never bothered to resolve customer grievances in time or at least assure them is rather unfortunate.

This scammers have zero intentions of cleaning up their reputation, they have actually made it worse. You might think that this representative came here to respond to complaints, but they actually came to post pre-written bullshit about how they are reviewing customers complaints.

But they also posted it in a topic that was already solved long ago, so they are not even reading tbe topics, nor do they have any new imformation. Nobody should go near this service, or risk losing their money.

[Nexchange.co.uk]

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

I do appreciate the community’s passion, but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

For anyone with a genuine concern, please contact us at: support@n.exchange with your order or ticket number. That’s the only way to get accurate updates.

[Shishir99]

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

There is no way to know who you are writing to if you just reply in a thread without quoting anyone. The quote feature is on the forum, so you can use it, and people know who you are talking to. Let's say you want to reply to my post, just click on quote and write your post, and click onthe  post button. It's that easy. That thread was solved a long time ago. If you want to reply to someone in that thread, you must quote them and then write a reply. Generally, it looks like you are replying to the original thread creators.

[Coyster]

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Nice excuse, i give it to you for at least coming back with some kind of explanation.

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

Your guys are selective scammers, i doubt it is about AML processes requiring more time, but rather you guys dragging it for months, hoping the customer gives up on their money. I am still surprised that Exodus routes swaps through this scam exchange, or are they in this together.

but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

Nobody is requesting you post sensitive information here. The least you can do is post a genuine update that was not pre-written and addresses individual complaints.

[Nexchange.co.uk]

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

There is no way to know who you are writing to if you just reply in a thread without quoting anyone. The quote feature is on the forum, so you can use it, and people know who you are talking to. Let's say you want to reply to my post, just click on quote and write your post, and click onthe  post button. It's that easy. That thread was solved a long time ago. If you want to reply to someone in that thread, you must quote them and then write a reply. Generally, it looks like you are replying to the original thread creators.

Thank you for this, will make sure to use it in the future so that there is no confusion.

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Nice excuse, i give it to you for at least coming back with some kind of explanation.

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

Your guys are selective scammers, i doubt it is about AML processes requiring more time, but rather you guys dragging it for months, hoping the customer gives up on their money. I am still surprised that Exodus routes swaps through this scam exchange, or are they in this together.

but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

Nobody is requesting you post sensitive information here. The least you can do is post a genuine update that was not pre-written and addresses individual complaints.

To be clear, we would also like to see every case resolved more quickly. However, in certain situations that is not possible.

In some situations, cases may require additional time due to external reviews. For example, when transactions involve jurisdictions under international scrutiny or when law enforcement agencies request extended checks, we are legally obliged to wait for their clearance before proceeding.

[Trêvoid]

Same situation, SWAP EXODUS
Order ID OWYUJV
After providing KYC, documentation, passing the interview, The exchanger just started IGNORING me ABSOLUTELY everywhere, at the mail, on their website in the live chat.

ABSOLUTELY EVERYTHING WAS PROVIDED. I can confirm this, download all the correspondence from the mail for you.

They haven't responded to my emails for 8 months now
when I say the SWAP number in the LIVE chat, the operator simply leaves the chat, checked a dozen times (I can confirm)


What kind of support and quality are we talking about? You can't answer your client for 8 months

Please create a new topic according to the guidelines

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]