Winna Casino - Won't let me withdraw - Support doesn't respond - Resolved

[Drett]

Damn, is this really how Winna users are treated? Bennett was active today and my emails and direct messages on the forum are still unanswered.

https://talkimg.com/images/2025/11/03/U6TXz2.jpeg

[Drett]

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.

I'm in direct contact with the player in PM and solving the case.

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you.

anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.

Betpanda is not known to be the most trustworthy and reputable brand.

As mentioned, the case with the player is currently getting resolved.

The fact that this was written back in August and still hasn't been resolved. Reached out to Bennett via email once again. He's been radio silent.

[wiseoco]

hes gonna be radio silent look @ my post lmao. they cant even pay $5k legitimate winnings. because of grudge of me exposing how they scammed my affiliates $50k+ in bonuses. wanted to be a player even after i posted, the issue was just brought forward here because it was being ignored, didnt expect it to freeze my $5k in winnings which i won from $1.8k (no bonuses, they dont have rights to do this shit.)

[Drett]

Messaged Bennett while he was online and no response again. Emailed him for the second time and nothing. A casino that has ZERO customer service and support is actually absurd.

https://www.talkimg.com/images/2025/11/07/U65rCb.png
https://www.talkimg.com/images/2025/11/07/U651Yv.png

[Drett]

Seems like Winna doesn’t want to pay out my funds. Still no response from ANYBODY on the Winna casino team. If anybody new is joining and interested in this casino just be aware that you can win fairly and have your funds confiscated, treated poorly and left without any customer support. They will just collect your deposit and won’t say anything until you win a good amount of money then they will block your withdrawals and lie to say you’re not entitled to those funds you won fairly.

Worst casino I’ve ever dealt with.

[holydarkness]

I have to re-read the whole thread to be as reacquainted as possible, and though some things are a bit confusing [I guess OP finally decide to let go his winnings and take the high way to agree with the amount]. OP, if I may ask, have you perform the KYC as requested?

[Drett]

I have to re-read the whole thread to be as reacquainted as possible, and though some things are a bit confusing [I guess OP finally decide to let go his winnings and take the high way to agree with the amount]. OP, if I may ask, have you perform the KYC as requested?

I’m willing to accept the amount Bennett previously offered me which was about 1.8k. No, I haven’t completed the KYC yet as they haven’t responded. I am very ready to complete the KYC and no issue with that.

[holydarkness]

I have to re-read the whole thread to be as reacquainted as possible, and though some things are a bit confusing [I guess OP finally decide to let go his winnings and take the high way to agree with the amount]. OP, if I may ask, have you perform the KYC as requested?

I’m willing to accept the amount Bennett previously offered me which was about 1.8k. No, I haven’t completed the KYC yet as they haven’t responded. I am very ready to complete the KYC and no issue with that.

I am not sure if I mixed the order of the communication up or I arrange them correctly, but after reviewing the whole thread and their images, I think the agreement was that you complete their KYC and [after removal of bad reviews, of which I think weren't belong to you, so I don't think that's achievable, though they'll surely will reconsider the term following this fact] they'll then refund you with the agreed amount.




The written contract wasn't completed from your side. I can't support the flag, as the binding contract was: you perform KYC, remove reviews, they refund agreed amount. In that order. If after you perform KYC they're still refuse to refund, then I have the reason to support the flag.

[Drett]

I have to re-read the whole thread to be as reacquainted as possible, and though some things are a bit confusing [I guess OP finally decide to let go his winnings and take the high way to agree with the amount]. OP, if I may ask, have you perform the KYC as requested?

I’m willing to accept the amount Bennett previously offered me which was about 1.8k. No, I haven’t completed the KYC yet as they haven’t responded. I am very ready to complete the KYC and no issue with that.

I am not sure if I mixed the order of the communication up or I arrange them correctly, but after reviewing the whole thread and their images, I think the agreement was that you complete their KYC and [after removal of bad reviews, of which I think weren't belong to you, so I don't think that's achievable, though they'll surely will reconsider the term following this fact] they'll then refund you with the agreed amount.

https://talkimg.com/images/2025/11/14/UPm1xP.png
https://talkimg.com/images/2025/11/14/UPmc6q.png

The written contract wasn't completed from your side. I can't support the flag, as the binding contract was: you perform KYC, remove reviews, they refund agreed amount. In that order. If after you perform KYC they're still refuse to refund, then I have the reason to support the flag.

I will complete the KYC within the next few hours here

[Rating Place]

These value betting cases are out of control. I've never heard of a book confiscating for value betting until this year. We need to pressure the books using this predatory practice. We are in a lose/lose situation. They will take your money if you lose and will not pay if you win. They may also take your deposit.

[Drett]

I've completed the KYC process, sent proof to holydarkness through messages as it contains sensitive information. Their should be no excuses for Winna at this point. I've maintained complete transparency, showed my proof of pending withdrawals and completed my KYC.

[holydarkness]

I've completed the KYC process, sent proof to holydarkness through messages as it contains sensitive information. Their should be no excuses for Winna at this point. I've maintained complete transparency, showed my proof of pending withdrawals and completed my KYC.

I confirm that I received PM containing screenshots of documents usually required by casinos for KYC, sent to bennettwinna. But umm, OP... if you don't mind me asking, as I have no interest in re-reading the whole thread and all the dozens of images it has, were you locked out of your account that you can't perform KYC in-site?

[Drett]

I've completed the KYC process, sent proof to holydarkness through messages as it contains sensitive information. Their should be no excuses for Winna at this point. I've maintained complete transparency, showed my proof of pending withdrawals and completed my KYC.

I confirm that I received PM containing screenshots of documents usually required by casinos for KYC, sent to bennettwinna. But umm, OP... if you don't mind me asking, as I have no interest in re-reading the whole thread and all the dozens of images it has, were you locked out of your account that you can't perform KYC in-site?

That is correct, after my pending withdrawals were declined and confiscated they deactivated my account right after. I just tried logging in and it's still deactivated. I was never asked to complete KYC when the account was open.

Login attempt from a few minutes ago - https://www.talkimg.com/images/2025/11/16/UPNlod.png

[holydarkness]

I've completed the KYC process, sent proof to holydarkness through messages as it contains sensitive information. Their should be no excuses for Winna at this point. I've maintained complete transparency, showed my proof of pending withdrawals and completed my KYC.

I confirm that I received PM containing screenshots of documents usually required by casinos for KYC, sent to bennettwinna. But umm, OP... if you don't mind me asking, as I have no interest in re-reading the whole thread and all the dozens of images it has, were you locked out of your account that you can't perform KYC in-site?

That is correct, after my pending withdrawals were declined and confiscated they deactivated my account right after. I just tried logging in and it's still deactivated. I was never asked to complete KYC when the account was open.

Login attempt from a few minutes ago - https://www.talkimg.com/images/2025/11/16/UPNlod.png

I see. And thank you for providing the login attempt, it was the next thing I wanted to ask.

As Winna's representative refuses me to reach him personally through contact, I shall resort to inquire here and then wait for a couple of days before nudging him throught the said direct contact, suppose he no longer pay attention to this thread.

bennettwinna, I can testify that the player has sent you an email with details needed for KYC. And as in-site automatic KYC is not an option, is there other documents that you require for manual KYC, that the OP need to send to you? If there is, kindy inform, so that OP can fulfill his end of the agreement and Winna can proceed with the counterpart of the written agreement you both entered.

[Drett]

I've completed the KYC process, sent proof to holydarkness through messages as it contains sensitive information. Their should be no excuses for Winna at this point. I've maintained complete transparency, showed my proof of pending withdrawals and completed my KYC.

I confirm that I received PM containing screenshots of documents usually required by casinos for KYC, sent to bennettwinna. But umm, OP... if you don't mind me asking, as I have no interest in re-reading the whole thread and all the dozens of images it has, were you locked out of your account that you can't perform KYC in-site?

That is correct, after my pending withdrawals were declined and confiscated they deactivated my account right after. I just tried logging in and it's still deactivated. I was never asked to complete KYC when the account was open.

Login attempt from a few minutes ago - https://www.talkimg.com/images/2025/11/16/UPNlod.png

I see. And thank you for providing the login attempt, it was the next thing I wanted to ask.

As Winna's representative refuses me to reach him personally through contact, I shall resort to inquire here and then wait for a couple of days before nudging him throught the said direct contact, suppose he no longer pay attention to this thread.

bennettwinna, I can testify that the player has sent you an email with details needed for KYC. And as in-site automatic KYC is not an option, is there other documents that you require for manual KYC, that the OP need to send to you? If there is, kindy inform, so that OP can fulfill his end of the agreement and Winna can proceed with the counterpart of the written agreement you both entered.

Just checked my email and still no response from Bennett or anyone on the Winna team.

[holydarkness]

Just checked my email and still no response from Bennett or anyone on the Winna team.

Noted, let me try to get to winna, first by nudging Bennett. Hopefully he didn't block me right away, LOL. Then I'll try to exhaust other means possible.

Edit: a nudge is sent. Hopefully he won't leave that unread. I'll give some time before trying another path to reach Winna.

[Drett]

Just checked my email and still no response from Bennett or anyone on the Winna team.

Noted, let me try to get to winna, first by nudging Bennett. Hopefully he didn't block me right away, LOL. Then I'll try to exhaust other means possible.

Edit: a nudge is sent. Hopefully he won't leave that unread. I'll give some time before trying another path to reach Winna.

Thank you for your efforts Holy. I will remain patient and circle back later next week.

[holydarkness]

Just checked my email and still no response from Bennett or anyone on the Winna team.

Noted, let me try to get to winna, first by nudging Bennett. Hopefully he didn't block me right away, LOL. Then I'll try to exhaust other means possible.

Edit: a nudge is sent. Hopefully he won't leave that unread. I'll give some time before trying another path to reach Winna.

Thank you for your efforts Holy. I will remain patient and circle back later next week.

Uhh, I have to say I am left a bit confused here. My last nudge to Bennett got a nudge back, and if I understand his response correctly, you've actually done the KYC and the agreement completed by both parts in the past? I tried to confirm this but my message left unread [hopefully simply due to weekend]. But... please confirm or perhaps give your side of this claim?

[Drett]

Just checked my email and still no response from Bennett or anyone on the Winna team.

Noted, let me try to get to winna, first by nudging Bennett. Hopefully he didn't block me right away, LOL. Then I'll try to exhaust other means possible.

Edit: a nudge is sent. Hopefully he won't leave that unread. I'll give some time before trying another path to reach Winna.

Thank you for your efforts Holy. I will remain patient and circle back later next week.

Uhh, I have to say I am left a bit confused here. My last nudge to Bennett got a nudge back, and if I understand his response correctly, you've actually done the KYC and the agreement completed by both parts in the past? I tried to confirm this but my message left unread [hopefully simply due to weekend]. But... please confirm or perhaps give your side of this claim?

We've never completed anything. I only recently sent the KYC documents as it shows in the email. I can provide a whole video recording of my crypto wallet and emails if Bennett wants to lie about completing this agreement.

[holydarkness]

Uhh, I have to say I am left a bit confused here. My last nudge to Bennett got a nudge back, and if I understand his response correctly, you've actually done the KYC and the agreement completed by both parts in the past? I tried to confirm this but my message left unread [hopefully simply due to weekend]. But... please confirm or perhaps give your side of this claim?

We've never completed anything. I only recently sent the KYC documents as it shows in the email. I can provide a whole video recording of my crypto wallet and emails if Bennett wants to lie about completing this agreement.

I see. Let's wait and see whether or not Bennett nudge me back and give us perspective from Winna's side regarding the matter. Maybe there is a miscommunication between KYC department, finance, and marketing. Hopefully he'll reach me back come workdays.