Unable to Withdraw $30,000 Due to KYC Issue on BC.Game. (Resolved)

[edjc31]

Hello everyone,

I’m facing a very frustrating situation with BC.Game and hope someone who has experienced something similar can offer advice.

When I deposited my funds, which amounted to $4,000 USD, BC.Game did not require any verification at that time. I played for a while and managed to win $30,000. However, when I tried to withdraw my winnings, they blocked the withdrawal and asked me to complete KYC verification.

About a year ago, I had registered an account on BC.Game and completed KYC. For personal reasons, I requested that this account be permanently excluded. I created a new account and submitted the same information of the KYC.

Now, when trying to withdraw from the account, BC.Game blocks the withdrawal, stating that the KYC profile is already in use by another account. I am still able to place bets with the funds, but withdrawing is impossible.

When I submitted the KYC this time, I received this message:

“KYC Not Approved – Submission Limit Reached
Your KYC verification was not approved, and you have reached the maximum number of submission attempts. In accordance with platform regulations, we regret to inform you that further verification will no longer be available. Thank you for your understanding.”

I only submitted KYC once for this new account.

Has anyone dealt with this and managed to recover their funds? What can I do in this situation?

Thank you very much for your help.

[holydarkness]

Roll back a bit. You had an account, KYCed to advanced level, asked for permanent self-exclusion, then recreate another account about a year later, win big, asked to perform KYC following a withdrawal request [of which, a common practice amongst casinos], and upon submitting the same KYC details, they informed that they can't verify because it's been used by other account, not to mention a self-excluded account?

[edjc31]

Yes, that’s correct — one of the support agents told me that my KYC had already been used on another profile. However, they never mentioned anything about self-exclusion.
I only played for around 30 minutes and got lucky, but now they’ve taken everything — not just the winnings, but even the $4,000 I originally deposited.

Is there any way to recover my funds? This feels extremely unfair.

[holydarkness]

Yes, that’s correct — one of the support agents told me that my KYC had already been used on another profile. However, they never mentioned anything about self-exclusion.
I only played for around 30 minutes and got lucky, but now they’ve taken everything — not just the winnings, but even the $4,000 I originally deposited.

Is there any way to recover my funds? This feels extremely unfair.

I can try, but... you do aware that the root of your problem is bypassing self-exclusion and gambling addiction, and that there is a huge chance they'll not accept my request because you put yourself [and by it, I mean you breached yourself into this situation] in this predicament and they still have Responsible Gambling Act to obey?

[edjc31]

I only want to recover my deposit and, if possible the winnings. Right now, the BC.Game website still allows me to place bets, but the support team hasn’t provided any clear information. I feel left in the dark and just want a fair resolution.

[holydarkness]

I only want to recover my deposit and, if possible the winnings. Right now, the BC.Game website still allows me to place bets, but the support team hasn’t provided any clear information. I feel left in the dark and just want a fair resolution.

Mind to send me your UID by PM? I'll try to nudge my contact and will see what they can do. I'll ask if it's possible to return your deposit, but I can't promise you that. I'll also try to inquire how someone with exact same details, who previously self excluded, can re-register. I understand correctly you're using the exact same everything, correct? Same device, same IP, no VPN, no other thing to mask your real identity?

And for the time being, stop playing.

[AHOYBRAUSE]

Well, as much as I don't like BC, this case will lead to nothing and most likely you can say goodbye to those 30k. VERY best case scenario you COULD get the initial deposit back, as a gesture of good will, but that's about it.

I mean what were you thinking? Everybody knows that you are not allowed to create more than one account, especially after self excluding from the site before. You violated the TOS of the site, plain and simple. Why even playing at a site with increased house edge on originals (4% while other sites have 1%) and so on when you get much better payouts (and bonuses) basically anywhere else??

2 big mistakes that will 99.9% cost you.

[Mahdirakib]

I only want to recover my deposit and, if possible the winnings. Right now, the BC.Game website still allows me to place bets, but the support team hasn’t provided any clear information. I feel left in the dark and just want a fair resolution.

BCgame will obviously highlight the self-exclusion reason here in order to forfeit the winnings. Where receiving the refund of the deposited amount will depend on the situation. 'holydarkness' is already here to help you as a mediator. Meanwhile, it will be best to set the wager or loss limit on your account as you are still allowed to place bets. Nothing can be done here if you loss your funds by placing bets while 'holydarkness' is in the process of finding a solution for you.

[holydarkness]

Got your PM, let me try to reach them and understand better how their self-exclusion failed to lock in and whether they'll return your initial deposit. Again, I won't promise you anything. If they say no and/or they inform me about other violation that they found upon looking at your accounts history, I won't even try to persuade them. Otherwise, I'll see what I can do.

[edjc31]

Thanks, keep me updated please

[nonlogs]

Hello everyone,

I’m facing a very frustrating situation with BC.Game and hope someone who has experienced something similar can offer advice.

When I deposited my funds, which amounted to $4,000 USD, BC.Game did not require any verification at that time. I played for a while and managed to win $30,000. However, when I tried to withdraw my winnings, they blocked the withdrawal and asked me to complete KYC verification.

About a year ago, I had registered an account on BC.Game and completed KYC. For personal reasons, I requested that this account be permanently excluded. I created a new account and submitted the same information of the KYC.

Now, when trying to withdraw from the account, BC.Game blocks the withdrawal, stating that the KYC profile is already in use by another account. I am still able to place bets with the funds, but withdrawing is impossible.

When I submitted the KYC this time, I received this message:

“KYC Not Approved – Submission Limit Reached
Your KYC verification was not approved, and you have reached the maximum number of submission attempts. In accordance with platform regulations, we regret to inform you that further verification will no longer be available. Thank you for your understanding.”

I only submitted KYC once for this new account.

Has anyone dealt with this and managed to recover their funds? What can I do in this situation?

Thank you very much for your help.

That totally sounds next level scam by BC.game

[acroman08]

That totally sounds next level scam by BC.game

Would you mind elaborating? Because, from the looks of it, the OP broke the casino's terms and conditions when he created a new account after he asked for his previous account to be permanently excluded. When the OP's withdrawal got blocked, the casino followed its protocols because its ToS was violated. That being said, the least they could do is return the deposit.

[always7out]

crypto casinos will try everything to keep your money. terms this, terms that its BS. Lets stop acting like terms make it legally binding, when these sites are non KYC compliant and are scams anyway.


They need to refund his 4k at minimum.

[The Cryptovator]

About a year ago, I had registered an account on BC.Game and completed KYC. For personal reasons, I requested that this account be permanently excluded. I created a new account and submitted the same information of the KYC.

I have tried to find their terms, and it seems you aren't allowed to create new accounts and make deposits into BC games during self-exclusion. If you have self-excluded permanently, it means you aren't allowed to create a new account anymore on BC Game, if I understand correctly. Here are the terms I have found.

9.9. By self-excluding, you agree that:
a) You will not create another account during this period.
b) You will not deposit or attempt to deposit funds into a BC.GAME account.
c) You will not wager on this website during this period.
d) This is a voluntary act initiated by yourself, and Blockdance Africa Ltd will not be liable for any losses you may incur during the period of self-exclusion in any form.

It means you have broken their terms. I have asked again on their announcement thread about self-exclusion as well and linked this thread too. The BC game should answer on this thread about the actual situation. It's pretty simple; they will deny your KYC when they already have it, and that's the reason for showing you KYC has been used.

However, if you broke the terms, then there is less chance they will release your winnings. But being a human, from that humanity I will request that BC Game at least release the original deposited funds of that user. It will not be too hard for the BC game since it is not a big amount, but for the user, this amount would be pretty big.

[edjc31]

I believe that, at the very least, the casino should return my initial deposit. It’s unfair that they only request KYC verification when a player wins a significant amount and wants to withdraw their funds. If I had lost the money, the casino would have been perfectly happy not verifying anything. If they truly cared about strict KYC compliance, they should require it at the moment of registration not only when a player wins

[nonlogs]

That totally sounds next level scam by BC.game

Would you mind elaborating? Because, from the looks of it, the OP broke the casino's terms and conditions when he created a new account after he asked for his previous account to be permanently excluded. When the OP's withdrawal got blocked, the casino followed its protocols because its ToS was violated. That being said, the least they could do is return the deposit.

About a year ago, I had registered an account on BC.Game and completed KYC. For personal reasons, I requested that this account be permanently excluded. I created a new account and submitted the same information of the KYC.

I have tried to find their terms, and it seems you aren't allowed to create new accounts and make deposits into BC games during self-exclusion. If you have self-excluded permanently, it means you aren't allowed to create a new account anymore on BC Game, if I understand correctly. Here are the terms I have found.

9.9. By self-excluding, you agree that:
a) You will not create another account during this period.
b) You will not deposit or attempt to deposit funds into a BC.GAME account.
c) You will not wager on this website during this period.
d) This is a voluntary act initiated by yourself, and Blockdance Africa Ltd will not be liable for any losses you may incur during the period of self-exclusion in any form.

It means you have broken their terms. I have asked again on their announcement thread about self-exclusion as well and linked this thread too. The BC game should answer on this thread about the actual situation. It's pretty simple; they will deny your KYC when they already have it, and that's the reason for showing you KYC has been used.

However, if you broke the terms, then there is less chance they will release your winnings. But being a human, from that humanity I will request that BC Game at least release the original deposited funds of that user. It will not be too hard for the BC game since it is not a big amount, but for the user, this amount would be pretty big.

If they need KYC, then ask at the time of deposit or registration. Why ask when it comes to withdrawals and hide behind the TOS, which nobody reads? I don't think the TOS holds any legal value. I could write long or unreadable Terms of Service and include a clause that if a user wins over $1000, I won't allow withdrawal, doe's that make it legal? If the previous account was closed, how can they still deny KYC?

[AHOYBRAUSE]

I believe that, at the very least, the casino should return my initial deposit. It’s unfair that they only request KYC verification when a player wins a significant amount and wants to withdraw their funds. If I had lost the money, the casino would have been perfectly happy not verifying anything. If they truly cared about strict KYC compliance, they should require it at the moment of registration not only when a player wins

Dude, when you create an account with a site you are getting asked to agree to the TOS, which you obviously did. Don't pretend now you haven't been aware because nobody would believe that. It's a simple violation, you know it, BC knows it, we all know it. The winnings are 1000000% gone, no chance to get these. Like I have said before, if you are very lucky you get the deposit, but that's it. And this might only happen if you are overall in loss (both accounts combined).
No need to play the victim, because you are not a victim here. Every site asks for KYC when withdrawing, every single one.

[Shishir99]

I believe that, at the very least, the casino should return my initial deposit. It’s unfair that they only request KYC verification when a player wins a significant amount and wants to withdraw their funds. If I had lost the money, the casino would have been perfectly happy not verifying anything. If they truly cared about strict KYC compliance, they should require it at the moment of registration not only when a player wins

You can blame only yourself for this problem. I don't know what their rules are regarding self-exclusion. Creating multiple accounts is not allowed as well. You have violated their rules, and the casino is now in control. They reserve the right to block your account and freeze your funds. It is common for casinos to trigger KYC when users request big withdrawals. It is not a BC game, but all the casinos do this.

However, I never liked the BC game because of their shitty support. I mention this in every other scam accusation thread. They are known for their bullshit support. Let's see if you can get back your deposit. But if they do not return your deposit, I think you won't have anything to do.

[holydarkness]

OP, this is to reply your PM too.

I've a sit with someone from BC about this in the middle of my IRL matters today and I can only return to the forum just now. Uhh, I understand correctly you're still having full access to your account except withdrawal? Or are you now completely locked out? Mind to check for me?

[acroman08]

If they need KYC, then ask at the time of deposit or registration. Why ask when it comes to withdrawals and hide behind the TOS, which nobody reads? I don't think the TOS holds any legal value. I could write long or unreadable Terms of Service and include a clause that if a user wins over $1000, I won't allow withdrawal, doe's that make it legal? If the previous account was closed, how can they still deny KYC?

And whose fault is that? Also, the legal system would disagree with you on that. That being said, the ToS needs to be reasonable enough, otherwise, it will just be thrown out. Anyway, do you think asking for KYC during withdrawal is unreasonable?

If the previous account was closed, how can they still deny KYC?

Read the casino's terms and conditions.