BC.Game: The Most Dishonest Business Ever - $1500 Scam & Cover Up!

[BenCodie]

Kick this scamming casino off the forum already 
Has it cracked 1000 cases yet?

[ptaylor78]

 Is it not concerning

What I find concerning is the amount if time it takes to get replies. You posted this accusation August 21st and holydarkness starting getting in contact on the same day. We are now a week into this accusation and really not much further than we were a week ago. Someone asks a question, then we gotta wait for someone to get online and answer, and then again another question comes, and more wait time. It's comical honestly in this day and age. Almost like messenger services and telephones and faster communication of any sort never got invented. This case will be solved by December 2027 at this rate.

Obviously I know we will have answers faster possibly, but it does irritate me the amount of time it takes. @holydarkness no offense to you as you're doing a service to the community by using your time free of charge to help out, BC doesn't ever seem to be in a rush. I also realize that if you push too hard for answers, they may cease contact at all.

Need to find a faster way to communicate. Get the 2 parties online in the same message service and get to the bottom of things in a day vs 2 weeks.

You make some really good points.  The bottom line is that BC.Game is not an honest and trustworthy business and we are just hoping that @holydarkness can use his contacts and influence to achieve a positive result in this instance.

June 19, 2025
BC.Game Support Agent Eone via chat - "I see that there was an escalation regarding your gambling limit that you have set."

July 30, 2025
BC.Game Casino Representative via Casino Guru complaint - "According to the user's account history, the user set up 2FA on June 19th, but the loss limits were set on June 26th. The user didn't have the balance they claimed on the day the loss limit was set. We have sent the proofs regarding this to Kubo as well."

The audacity to claim no loss limits were set on June 19 when three of your own agents confirmed them that same day is blatant.

In 2025, with all the technology at their disposal, the fact that it has taken more than 70 days with a Casino Guru complaint and now over a week after @holydarkness escalated directly to BC.Game higher ups speaks for itself. All I can hope is that the proper result will finally be reached in this case.

I encourage players to review the evidence posted on the CG complaint: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. I am tempted to buy a Cooper Membership here just to post the screenshots of chat transcripts and other June 19 evidence that make BC.Game’s claims about June 26 seem embarrassingly absurd. Having such an experience in 2025 has made me wonder if this is real life... However, that is the world of online casinos that are based in offshore locations and managed and regulated by obscure entities that don't necessarily play by the same rules many of us are accustomed to.

[Rating Place]

 Is it not concerning

What I find concerning is the amount if time it takes to get replies. You posted this accusation August 21st and holydarkness starting getting in contact on the same day. We are now a week into this accusation and really not much further than we were a week ago. Someone asks a question, then we gotta wait for someone to get online and answer, and then again another question comes, and more wait time. It's comical honestly in this day and age. Almost like messenger services and telephones and faster communication of any sort never got invented. This case will be solved by December 2027 at this rate.

Obviously I know we will have answers faster possibly, but it does irritate me the amount of time it takes. @holydarkness no offense to you as you're doing a service to the community by using your time free of charge to help out, BC doesn't ever seem to be in a rush. I also realize that if you push too hard for answers, they may cease contact at all.

Need to find a faster way to communicate. Get the 2 parties online in the same message service and get to the bottom of things in a day vs 2 weeks.

I agree with you 100%. BC stalling is worrisome. This should have been a one day case. The OP has proof on June 19 that his loss limit was set. If BC has nothing to contradict the contact between the OP and CS, then the OP is right.

[ptaylor78]

 Is it not concerning

What I find concerning is the amount if time it takes to get replies. You posted this accusation August 21st and holydarkness starting getting in contact on the same day. We are now a week into this accusation and really not much further than we were a week ago. Someone asks a question, then we gotta wait for someone to get online and answer, and then again another question comes, and more wait time. It's comical honestly in this day and age. Almost like messenger services and telephones and faster communication of any sort never got invented. This case will be solved by December 2027 at this rate.

Obviously I know we will have answers faster possibly, but it does irritate me the amount of time it takes. @holydarkness no offense to you as you're doing a service to the community by using your time free of charge to help out, BC doesn't ever seem to be in a rush. I also realize that if you push too hard for answers, they may cease contact at all.

Need to find a faster way to communicate. Get the 2 parties online in the same message service and get to the bottom of things in a day vs 2 weeks.

I agree with you 100%. BC stalling is worrisome. This should have been a one day case. The OP has proof on June 19 that his loss limit was set. If BC has nothing to contradict the contact between the OP and CS, then the OP is right.

That’s the reality of online casinos if you don’t choose carefully. A casino can look at five pieces of evidence, including what its own employees confirmed on June 19, and still deny it. Instead, they claim loss limits were set on June 26 and refuse to refund or accept accountability. Their only proof is “system records,” which they won’t provide to the player or post publicly.

On August 15, a BC.Game support agent even claimed the loss limit lockout notification I received on June 19 was actually a self-exclusion notification for a self-exclusion period that supposedly ran from May 19 to June 19. Yet there is a clear record of thousands of dollars wagered on June 19. BC.Game still has the gall to claim I was in self-exclusion that day. The shifting, unsupported stories used to avoid responsibility are discouraging.

Again I ask: If BC.Game will go to these lengths to avoid accountability for $1500, imagine how they would handle an issue involving a more significant amount?

[JollyGood]

We have not had a single reply from the forum BC Game representative and that once again is a massive failure on their part. Having said that, it certainly does not imply wrongdoing on their part just yet. If everything transpired the way you stated, the issue has been going on since 19th June 2025 even though you created the thread on 21st August 2025.

If what is stated in the OP is true, I cannot understand the logic behind them selectively answering questions related to other cases on the mediator website whilst ignoring anything related to your case.

It seems as though they are not affording appropriate time to address allegation made against them and it is having an impact on how others perceive them. If BC Game support had posted here to accept or refute your allegation, it would have demonstrated intent on their part. Nobody can understand why BC Game have allowed their standards to drop to this level.

Again I ask: If BC.Game will go to these lengths to avoid accountability for $1500, imagine how they would handle an issue involving a more significant amount.

[holydarkness]

We have not had a single reply from the forum BC Game representative and that once again is a massive failure on their part. Having said that, it certainly does not imply wrongdoing on their part just yet. If everything transpired the way you stated, the issue has been going on since 19th June 2025 even though you created the thread on 21st August 2025.

If what is stated in the OP is true, I cannot understand the logic behind them selectively answering questions related to other cases on the mediator website whilst ignoring anything related to your case.

It seems as though they are not affording appropriate time to address allegation made against them and it is having an impact on how others perceive them. If BC Game support had posted here to accept or refute your allegation, it would have demonstrated intent on their part. Nobody can understand why BC Game have allowed their standards to drop to this level.

Again I ask: If BC.Game will go to these lengths to avoid accountability for $1500, imagine how they would handle an issue involving a more significant amount.

They umm... do. I was just finishing my short conversation with them, in response of me pushing for an answer. They still need time before they can address the matter. Not to stall or to evade, but rather because [like I guessed in one of my guesses for "second reconsideration"] they need to double check all the facts and they're currently waiting to hear report from several departments of what happened and why and how.

I'll make sure to leave a note to them that when they come with their explanation, it will come from their official account instead of relaying it to me.

[Rating Place]

I read the conversation and looked at the images at CG. Because BC.game lied about when they set the limit, it really doesn't matter what they say at this point. It can't be believed.

BC quote

According to the user's account history, the user set up 2FA on June 19th, but the loss limits were set on June 26th. The user didn't have the balance they claimed on the day the loss limit was set. We have sent the proofs regarding this to Kubo as well.



Best Regards

BC.GAME

CG quote

Dear BC.Game Casino,

Thank you for your response.

However, I find it quite concerning that the player submitted his complaint on our platform as early as June 20, clearly indicating issues with the loss limit, and also provided multiple screenshots confirming that the limit had already been set at that time. Given that these screenshots were submitted directly within the complaint form, it seems highly unlikely they were taken after the fact.

Could you please clarify how it is possible that your internal records show the limit was only set on June 26? Any additional context or technical explanation would be appreciated.



Thank you for your cooperation.

[ptaylor78]

I read the conversation and looked at the images at CG. Because BC.game lied about when they set the limit, it really doesn't matter what they say at this point. It can't be believed.

New CG quote

Dear ptaylor78,

Please accept my sincere apologies for the recent lack of response on my end. I would like to provide you with an update regarding your case.

I have received additional evidence from the casino, specifically system records indicating that your limits were not set correctly on the date you mentioned. However, this conflicts with the fact that you submitted your complaint on the same or the following day (depending on the timezone) when the issue occurred. It also contradicts the evidence you provided, including screenshots and your correspondence with the casino’s customer support.

Because of these contradictions, the matter is more complex than it initially appeared and requires further assessment. I have already raised these discrepancies with the casino representative and asked for clarification, particularly regarding how a customer support agent could confirm that your loss limit was set when it was not recorded in the system.

Unfortunately, the casino’s response pace remains slow, and while I am actively pressing for answers, I cannot directly influence their speed. Please rest assured that I will continue to pursue this until we receive a clear and satisfactory explanation.

You can see the subtle shift in BC.Game’s position as they try to make their dishonesty easier to defend. Over 70 days their stance has gone from “no loss limits were set on June 19, only on June 26” to “system records indicate your limits were not set correctly on June 19.”

Also note that a player from Brazil submitted a complaint on July 21 with the same loss limit issue. BC.Game has ignored that case as well, despite multiple requests from the same CG mediator handling mine. Here is the link: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure

@holydarkness has a track record of getting results with BC.Game, which is why I was optimistic when the case was assigned to him on August 21. A week later the only feedback from BC.Game is “we need more time to review” or “we need more time for second considerations.” This case has now dragged on for more than 70 days. I even used BC.Game’s new “CEO Letterbox,” which they advertise as a direct channel to leadership, and received no response there either.

It now looks like we will reach a second Friday since I filed this scam accusation with no more cooperation from BC.Game than we have seen on CG. When Friday passes, the likely response from @holydarkness will be that his BC.Game contact does not work weekends and the matter will be revisited on Monday. By then it will be the 12th day since I posted the accusation, with almost no new information or meaningful cooperation from BC.Game. It confuses me that the impression is being given that so many people and departments still need to be consulted to investigate a matter that has already been widely discussed for more than two months. Not a criticism of @holydarkness at all. I actually appreciate his assistance. Just seeing a pattern with BC.Game’s behavior.

@JollyGood is absolutely right. The fact that the BC.Game representative has seen this thread and stayed silent speaks volumes. However, what could the BC.Game representative post here that would be believable given evidence submitted June 19, the day of the loss limit failure?

Despite three requests from Casino Guru, BC.Game has not replied to the complaint in 30 days. The timer on the most recent request on CG has expired today with no response from BC.Game…

[ptaylor78]

I read the conversation and looked at the images at CG. Because BC.game lied about when they set the limit, it really doesn't matter what they say at this point. It can't be believed.

This matter will now stall into a fourth calendar month as we reach September on Monday. BC.Game has already made a provably false statement about when my loss limits were set, yet continues to drag things out with no accountability. I am at a loss as to what anyone expects them to come back with after more so-called investigations and “second reconsiderations.”

And let’s not lose sight of the amount. This is only $1,500. A company generating millions in revenue every year has chosen to lie, stall, and ignore mediators rather than resolve a dispute over a sum that is nothing to them. I have given them every off-ramp: resolution by email, through Casino Guru, and again via @holydarkness, without requiring them to admit fault. They could have closed this long ago. Instead, they have shown us who they are.

Players should be warned. This is not just one account dispute. BC.Game is lying about something as important as responsible gaming tools. These are tools they promote on their website and are obligated to uphold under their supposed “licensing.” The fact that they would misrepresent or deny the operation of those tools shows how little regard they have for player protection. It is disappointing how this is playing out, but not surprising given their pattern.

My Casino Guru complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. Another player from Brazil with the same issue has also been ignored: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).

Meanwhile, outside of curated indexes, the reality is very different. On Trustpilot, BC.Game is rated “Bad” (1.5/5.0) with 61% of reviewers giving them 1 star, the lowest possible rating.

The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious. I recognize that @holydarkness has to remain unquestionably neutral to maintain his contacts with BC.Game, but neutrality must have limits when a company repeatedly shows bad faith.

Other players need to see BC.Game for what it is. If they can lie about responsible gaming and drag their feet over $1,500, they can lie about anything. Proceed with extreme caution.

[holydarkness]

This matter will now stall into a fourth calendar month as we reach September on Monday. BC.Game has already made a provably false statement about when my loss limits were set, yet continues to drag things out with no accountability. I am at a loss as to what anyone expects them to come back with after more so-called investigations and “second reconsiderations.”

And let’s not lose sight of the amount. This is only $1,500. A company generating millions in revenue every year has chosen to lie, stall, and ignore mediators rather than resolve a dispute over a sum that is nothing to them. I have given them every off-ramp: resolution by email, through Casino Guru, and again via @holydarkness, without requiring them to admit fault. They could have closed this long ago. Instead, they have shown us who they are.

Players should be warned. This is not just one account dispute. BC.Game is lying about something as important as responsible gaming tools. These are tools they promote on their website and are obligated to uphold under their supposed “licensing.” The fact that they would misrepresent or deny the operation of those tools shows how little regard they have for player protection. It is disappointing how this is playing out, but not surprising given their pattern.

My Casino Guru complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. Another player from Brazil with the same issue has also been ignored: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).

Meanwhile, outside of curated indexes, the reality is very different. On Trustpilot, BC.Game is rated “Bad” (1.5/5.0) with 61% of reviewers giving them 1 star, the lowest possible rating.

The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious. I recognize that @holydarkness has to remain unquestionably neutral to maintain his contacts with BC.Game, but neutrality must have limits when a company repeatedly shows bad faith.

Other players need to see BC.Game for what it is. If they can lie about responsible gaming and drag their feet over $1,500, they can lie about anything. Proceed with extreme caution.

This is exactly why I gave them the benefit of doubt by letting them inquire and investigate for as long as they need and nudge every now and then: 1,500 USD worth of case. It is less than their weekly signature budget, I guess [I am not looking into their sig thread to check]. If they're at fault and try to cover it, they'll be more than happy to pay the quite likely low amount [if we may look from their perspective].

Their refusal to settle and choose to inquire to every departments involved indicates [at least for me] that they're seeking transparency instead of burying the case, that they want to know what exactly happened and why and how and when, and perhaps who.

So, maybe it'll in the best interest of every neutral overseers to sit patiently while I periodically nudge my contact until we get their side. One thing that I can assure you is that I am not leaving this case out of my eyes. I nudge my contact on daily basis [and today, it happened few minutes ago] to ask them if they've got their verdict and knows what happened.

[holydarkness]

This is exactly why I gave them the benefit of doubt by letting them inquire and investigate for as long as they need and nudge every now and then: 1,500 USD worth of case. It is less than their weekly signature budget, I guess [I am not looking into their sig thread to check]. If they're at fault and try to cover it, they'll be more than happy to pay the quite likely low amount [if we may look from their perspective].

Their refusal to settle and choose to inquire to every departments involved indicates [at least for me] that they're seeking transparency instead of burying the case, that they want to know what exactly happened and why and how and when, and perhaps who.

So, maybe it'll in the best interest of every neutral overseers to sit patiently while I periodically nudge my contact until we get their side. One thing that I can assure you is that I am not leaving this case out of my eyes. I nudge my contact on daily basis [and today, it happened few minutes ago] to ask them if they've got their verdict and knows what happened.

It is not my intent to question your motives or sincerity, but I need to ask directly. You have seen the evidence in this case. How do you as a reasonable person reconcile the screenshots and contemporaneous evidence I submitted on June 19, including statements from three of BC.Game’s own support agents confirming my loss limit complaint, with BC.Game’s repeated position by email, on Trustpilot, and on Casino Guru that I did not set any limits until June 26, one week after I filed a complaint?

When you continue to grant BC.Game additional time and ignore their broken promises to provide explanations and verdicts, it appears to me that you are leaning toward their side instead of holding them accountable. You wrote that “if they are at fault and try to cover it, they will be more than happy to pay the quite likely low amount [from their perspective].” But they have not paid. Have you considered that they may not want to admit issues with their responsible gaming tools, for fear of opening the door to additional claims from other players or other regulatory problems?

Letting them "inquire and investigate for as long as they need" is such an odd position to take. As others have pointed out, we live in a technologically advanced world. By saying this you make it seem like BC.Game needs months to investigate some complex, year-long issue involving hundreds of players and multiple departments. That is not the case here. Loss limits were set on June 19. They were not enforced properly because their loss limit tool does not work in real time, even though they advertise that it does. Please stop making it seem like this is rocket science involving twelve departments within BC.Game.

You wrote that “their refusal to settle and choice to inquire to every department involved indicates [at least for me] that they are seeking transparency instead of burying the case, that they want to know what exactly happened and why and how and when, and perhaps who.” How can you say this sincerely when this complaint has stalled for 70 days, when they have lied about the date my loss limits were set, and when they have failed to even respond to you within the timeframes they themselves promised?

I cannot hide my disappointment. What began with you collecting my UID and story and enthusiastically saying you would nudge your contact to get to the bottom of what happened has now turned into encouraging everyone to be patient, give BC.Game as much time as they need, and for you to only “periodically” nudge them. Perhaps @yahoo62278 was not too far off when he joked that this case, which could honestly be resolved in a single day, would not be resolved until December 2027. Correct me if I am off base, but it appears you have shifted from being the neutral agent with contacts promising to expedite this case to becoming the new voice for BC.Game’s continued delays and stalling.

So again I ask, how do you reconcile their June 26 claim with the overwhelming evidence supporting June 19. And if we come to the reasonable conclusion that their June 26 claim is a blatant lie, then BC.Game has forfeited any presumption of honesty or good faith going forward.

Thank you for that colorful post.

If you ask how I "reconcile the screenshots and contemporaneous evidence you submitted on June 19,[...]" and so on, where I may add your above frustration into consideration, I'll answer that with "I prefer not to answer and will wait for BC to provide their piece". Because my honest opinion and action will involve a question that's been bugging me from the first time reading your narrative here and CG in full, that I refrained to ask, until I get a better picture, lest I only mudded the situation that otherwise can be cleared without me inquiring, with BC's narrative come at hand. By this point, with above clear frustation from you and your question of my neutrality, if I voiced that, safe to assume you'll irrevocably think I'm BC's agent. So... let's just wait for their piece, shall we?

About your disappointment, though, kindly enlighten us here what do you have in mind that I should do that you'll perceive as satisfactory, other-and-further than nudging and inquiring to my contact? Ring them? Fly to their HQ and inquire for a meeting? And to what outcome will it bring? They're still waiting for reports from the departments involved. Wouldn't that imply they're also waiting?

When they come with their findings and I find it odd or non-satisfactionary, I will inquire until things get very clear. That is my aim: to find the truest truth from this story.

And yes, you're off base.

[Rating Place]

https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed

The proof is above. The story by BC.game doesn't matter unless evidence shows that the OP fabricated the conversation that he had with support showing that a loss limit was in place.

Dear BC.Game Casino,

Thank you for your response.

However, I find it quite concerning that the player submitted his complaint on our platform as early as June 20, clearly indicating issues with the loss limit, and also provided multiple screenshots confirming that the limit had already been set at that time. Given that these screenshots were submitted directly within the complaint form, it seems highly unlikely they were taken after the fact.

Could you please clarify how it is possible that your internal records show the limit was only set on June 26? Any additional context or technical explanation would be appreciated.



Thank you for your cooperation.

[Rating Place]

This is exactly why I gave them the benefit of doubt by letting them inquire and investigate for as long as they need and nudge every now and then: 1,500 USD worth of case. It is less than their weekly signature budget, I guess [I am not looking into their sig thread to check]. If they're at fault and try to cover it, they'll be more than happy to pay the quite likely low amount [if we may look from their perspective].

Their refusal to settle and choose to inquire to every departments involved indicates [at least for me] that they're seeking transparency instead of burying the case, that they want to know what exactly happened and why and how and when, and perhaps who.

So, maybe it'll in the best interest of every neutral overseers to sit patiently while I periodically nudge my contact until we get their side. One thing that I can assure you is that I am not leaving this case out of my eyes. I nudge my contact on daily basis [and today, it happened few minutes ago] to ask them if they've got their verdict and knows what happened.

It is not my intent to question your motives or sincerity, but I need to ask directly. You have seen the evidence in this case. How do you as a reasonable person reconcile the screenshots and contemporaneous evidence I submitted on June 19, including statements from three of BC.Game’s own support agents confirming my loss limit complaint, with BC.Game’s repeated position by email, on Trustpilot, and on Casino Guru that I did not set any limits until June 26, one week after I filed a complaint?

When you continue to grant BC.Game additional time and ignore their broken promises to provide explanations and verdicts, it appears to me that you are leaning toward their side instead of holding them accountable. You wrote that “if they are at fault and try to cover it, they will be more than happy to pay the quite likely low amount [from their perspective].” But they have not paid. Have you considered that they may not want to admit issues with their responsible gaming tools, for fear of opening the door to additional claims from other players or other regulatory problems?

Letting them "inquire and investigate for as long as they need" is such an odd position to take. As others have pointed out, we live in a technologically advanced world. By saying this you make it seem like BC.Game needs months to investigate some complex, year-long issue involving hundreds of players and multiple departments. That is not the case here. Loss limits were set on June 19. They were not enforced properly because their loss limit tool does not work in real time, even though they advertise that it does. Please stop making it seem like this is rocket science involving twelve departments within BC.Game.

You wrote that “their refusal to settle and choice to inquire to every department involved indicates [at least for me] that they are seeking transparency instead of burying the case, that they want to know what exactly happened and why and how and when, and perhaps who.” How can you say this sincerely when this complaint has stalled for 70 days, when they have lied about the date my loss limits were set, and when they have failed to even respond to you within the timeframes they themselves promised?

I cannot hide my disappointment. What began with you collecting my UID and story and enthusiastically saying you would nudge your contact to get to the bottom of what happened has now turned into encouraging everyone to be patient, give BC.Game as much time as they need, and for you to only “periodically” nudge them. Perhaps @yahoo62278 was not too far off when he joked that this case, which could honestly be resolved in a single day, would not be resolved until December 2027. Correct me if I am off base, but it appears you have shifted from being the neutral agent with contacts promising to expedite this case to becoming the new voice for BC.Game’s continued delays and stalling.

So again I ask, how do you reconcile their June 26 claim with the overwhelming evidence supporting June 19. And if we come to the reasonable conclusion that their June 26 claim is a blatant lie, then BC.Game has forfeited any presumption of honesty or good faith going forward.

Thank you for that colorful post.

If you ask how I "reconcile the screenshots and contemporaneous evidence you submitted on June 19,[...]" and so on, where I may add your above frustration into consideration, I'll answer that with "I prefer not to answer and will wait for BC to provide their piece". Because my honest opinion and action will involve a question that's been bugging me from the first time reading your narrative here and CG in full, that I refrained to ask, until I get a better picture, lest I only mudded the situation that otherwise can be cleared without me inquiring, with BC's narrative come at hand. By this point, with above clear frustation from you and your question of my neutrality, if I voiced that, safe to assume you'll irrevocably think I'm BC's agent. So... let's just wait for their piece, shall we?

About your disappointment, though, kindly enlighten us here what do you have in mind that I should do that you'll perceive as satisfactory, other-and-further than nudging and inquiring to my contact? Ring them? Fly to their HQ and inquire for a meeting? And to what outcome will it bring? They're still waiting for reports from the departments involved. Wouldn't that imply they're also waiting?

When they come with their findings and I find it odd or non-satisfactionary, I will inquire until things get very clear. That is my aim: to find the truest truth from this story.

And yes, you're off base.

By “colorful” perhaps you mean truthful and fact-based. CG has concerns about BC’s claims. I have concerns about BC’s claims. Players here have said that if BC lied about the loss limit date, they cannot be trusted. The only person saying otherwise is you, the one who said they could expedite faster than CG, who now says they  have issues with my complaint but do not want to introduce them. Instead, you prefer that evidence BC submits might make my complaint go away, rather than you presenting your own ideas. Thanks for your help.

holy's heart is in the right place but books take his eye off the ball and he looks at irrelevant information presented by books to cloud the issue. All that matters is whether BC.game ignored the loss limit that was requested.

[ptaylor78]

The screenshots posted below are chat transcripts that remain in my BC.Game account right now. They show support agents confirming on June 19 that my loss limits were set. Yet BC.Game still insists nothing was set until June 26. Their own transcripts prove otherwise, and the longer they stall and push this June 26 lie, the clearer it becomes that they are refusing to deal honestly with the evidence. I have copies of every chat transcript between June 19, 2025 and today.

Much of this evidence is already on Casino Guru, but some of it is hidden, and I felt it needed to be visible here as well. What I am sharing is only a small sample of the evidence. There is much more. Also below is the screenshot from June 19 showing my loss limit was set at $60.







I took these screenshots below today. They are from the June 19 chats with BC.Game support agents. They still reside in my account, yet somehow BC.Game "system records" curiously still indicate no loss limits set until June 26...





This evidence was submitted to Casino Guru on June 19. Yet BC.Game’s records still show no loss limits until June 26. They are also ignoring that the screenshot clearly states the loss limit lockout would end on June 20 at 00:00 UTC, which is the standard reset time for BC.Game’s loss limits. On August 15, 2025, BC.Game support agent Steven was shown this screenshot. He claimed the lockout notice was for my self-exclusion that ran from May 19 to June 19. But how could a self-exclusion that ended on June 19 restrict me from betting until June 20 at 00:00 UTC? The answer is obvious. Steven misrepresented the screenshot to support BC.Game’s false narrative that I did not set any loss limits on June 19.

[ptaylor78]

**As holydarkness is a member with strong trust on this forum, I invite him to view my BC.Game account with me present (via Zoom, Google Meet, or Discord) so he can independently verify that the evidence of my June 19 loss limits still resides there. Anonymity for both parties can be maintained. This removes any doubt about the authenticity of my screenshots, since the proof can be seen live and in real time. At that point, BC.Game will need to explain why it has been independently and conclusively verified that loss limits were activated on June 19, not June 26 as they shamelessly claim.**

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After 72 days with the BC.Game complaint, Casino Guru has closed the case as “unresolved” because BC.Game refuses to cooperate or provide the replies and evidence needed for resolution. I have sent messages to Kubo and to leadership on CG’s Complaints Team, urging them to keep the complaint open while I also pursue avenues through Bitcointalk. Closing the complaint gives BC.Game exactly what they wanted all along: the complaint gets archived and they take only a minor hit to their CG Safety Index.

Case summary from CG Mediator Kubo:
The player from Mexico filed a complaint against BC.Game Casino for a failure of their Responsible Gambling tools, specifically the daily loss limit, which did not activate as intended, resulting in significant losses of $1,661 USDC. Despite proactively enabling the limit and notifying support, he was allowed to place unrestricted bets, leading him to request a refund of 1,500 USDC for losses exceeding the set limit.

The Complaints Team acknowledged the complexity of the issue due to conflicting evidence from the casino regarding the activation date of the loss limits. However, after extensive communication and despite the player's substantial documentation, the casino's responses became infrequent, and the matter could not progress without their cooperation. Consequently, the complaint was closed as unresolved, with the potential for reopening if the casino decided to engage further.

CG's Message to Me:
Dear ptaylor78,

Unfortunately, we’ve reached a point where keeping your complaint open is no longer productive. Based on our previous experience with handling complaints involving BC.Game Casino, I had hoped we could make progress. However, despite receiving some additional details and evidence from the casino representative, they have not provided responses to my follow-up inquiries, which were essential for moving forward with our investigation.

As communication from the casino has ceased, I’m unable to offer you a suitable resolution without their cooperation.

For now, I must close this complaint as unresolved.

I completely understand this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to adopt a more cooperative approach in the future. Should the casino decide to respond, we will gladly reopen the complaint and you will be notified via email.

I’m truly sorry we could not provide a better resolution in this case.

Best Regards,
Kubo

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So where does that leave us? For 72 days BC.Game evaded Casino Guru through stalling and dishonesty. They provided no public evidence and simply insisted that loss limits were activated on June 26 rather than June 19, despite substantial evidence to the contrary. Efforts will continue to have the CG complaint reopened, but the matter is now with @holydarkness in hopes of reaching a resolution. @holydarkness has handled the case since August 21 and has contacted BC.Game, but so far no cooperation has been secured and only requests from BC.Game for additional time to review. I remain hopeful we can get answers and reach the truth of the matter.

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

[yahoo62278]

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

It is kinda trivial as I have seen BC resolve a complain here on the forum for 7 million dollars. You can read more about it HERE. When this case got resolved I felt really good about BC and assumed they were doing well, but now they have closed their sig campaign, lost their license at 1 point, and have issues with their website which all makes me wonder what's up.

Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.

[ptaylor78]

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

It is kinda trivial as I have seen BC resolve a complain here on the forum for 7 million dollars. You can read more about it HERE. When this case got resolved I felt really good about BC and assumed they were doing well, but now they have closed their sig campaign, lost their license at 1 point, and have issues with their website which all makes me wonder what's up.

Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.

We must wait for BC.Game’s side of the story, even though they have already given it directly to me by email, through their representative on Casino Guru, and on Trustpilot in response to my reviews. Their version has not changed:




Given their stalling and the stance they have maintained, what more is really expected from them now?

The problem is not authentication of my evidence. It still resides in my BC.Game account. Their position is that their internal “system records” contradict evidence available in my account on their own website.

Here are just a few pieces of evidence still visible in my account today:

June 19

1. Chat with support agent Johny, notifying him (before the loss limit failures) that I had placed loss limits on my account:




2. Chats with three support agents, MarkoU, Eone, and Dragana, all confirming I had loss limits in place on June 19:




August 15

1. Chat with support agent Turus, who admits loss limits do not work in real time, that BC.Game is aware of the issue, and that the development team is working on future improvements:




2. Chat with support agent Steven, who admits I had loss limits in place on June 19, then tries to walk it back by claiming the lockout message was self-exclusion. He says my self-exclusion lasted from May 19 to June 19, while also conceding I deposited 1000 USDC and played on June 19. Despite that impossibility, he insists I was still under self-exclusion on June 19, and that the notification I received was simply advising me I could resume playing on June 20:



Casino Guru closed the complaint after 72 days as unresolved, citing BC.Game’s lack of cooperation. Now the expectation is to wait for their investigation from various departments, even though they have maintained the same position all along. The evidence above (and more) remains accessible in my account.

If BC.Game fabricates internal records, will that be taken at face value over the evidence in my account? That remains to be seen.

[AHOYBRAUSE]

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

It is kinda trivial as I have seen BC resolve a complain here on the forum for 7 million dollars. You can read more about it HERE. When this case got resolved I felt really good about BC and assumed they were doing well, but now they have closed their sig campaign, lost their license at 1 point, and have issues with their website which all makes me wonder what's up.

Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.

Well, the 7 million thing had more to the story than we have actually seen here. They didn't just simply pay him. But yeah, that was a different time anyway, lot happened since then with the mentioned issues they had over the past 10 months. I didn't see that the signature campaign ended as well but I am actually happy not to see their logo and other nonsense any longer. I distrusted this garbage site a long time ago so I am happy they get less exposure from now on.

Sad to see they simply don't care, even scamming for such small amounts. Disgusting behavior.

[ptaylor78]

thanks to JollyGood for pointing out that I accidentally locked the topic. that was completely unintentional on my part!

[JollyGood]

If memory serves correct, their campaign manager stated somewhere that the campaign had ended and was on an invite-only basis. If that is the case, it could be a way to state they have not left the forum entirely yet have given up on signature campaigns.

Their two-tier campaigns by having the established campaign with $90 per week (that I was part of) to run concurrently with another manager called V2 paying $100 per week was a silly idea. I decided to leave the campaign I was participating in before it ended. Then to use the V2 campaign as the sole campaign but reducing payments to $75 per week and then ending it entirely, it does raise questions about the team that are operating the casino.

Their legal issues surrounding cases against them as well as refusing to fight the bankruptcy ruling in Curacao was also a strange decision therefore you are not the only one that suspects there is something more going on in the background. They claimed an old rule in law (that was not fit for the modern day allowing a plaintiff to enforce a bankruptcy) was used to exploit the system in Curacao. If that was the case, they should have challenged via an appeal rather go and set up their licence elsewhere.

Now it appears they are entering the African market with a deal with authorities in Kenya.

Well, the 7 million thing had more to the story than we have actually seen here. They didn't just simply pay him. But yeah, that was a different time anyway, lot happened since then with the mentioned issues they had over the past 10 months. I didn't see that the signature campaign ended as well but I am actually happy not to see their logo and other nonsense any longer. I distrusted this garbage site a long time ago so I am happy they get less exposure from now on.

Sad to see they simply don't care, even scamming for such small amounts. Disgusting behavior.